Trusted Agent profile · Bath and North East Somerset
★★★★★
1,934 reviews across 2 platforms
10 Temple Street, Keynsham, BS31 1EG, Bath and North East Somerset, BS31 1EG
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at 10 Temple Street, is rated 4.9 out of 5 across 1,934 reviews on two platforms, including 184 Google reviews rated 4.7.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Mawara for arranging a…
Thank you Mawara for arranging a viewing today. The appointment was on time. You were very polite and professional. Job well done.
Thank you, Dee, for your kind words! I'm glad to hear you were satisfied with the viewing experience. It was a pleasure assisting you. If you have any more questions or need further assistance, feel free to reach out. Best wishes, Jake
5/5
TrustpilotIzzy was really helpfull and engaging
Izzy was really helpfull and engaging Professional too.Andrews is offering the best service out of all other agents in Bristol in our experience Communication has been great.Keep up the good work!
Thank you, Dylan! We're thrilled to hear about your positive experience with Izzy and our team. Your kind words and support mean a lot to us. We'll continue to strive for excellence!
5/5
TrustpilotThe whole process was completed within…
The whole process was completed within less than a month from initial contact to tenant moving in and the Andrews team was very responsive, knowledgeable and helpful. Special thanks to Georgina and Steph for their professionalism throughout.
Hi Virginia, thank you for the five star review. Great to see that Gina & Steph were able to help you each step of the way. We hope you are settled into your new home! Thanks again, we know they will both really appreciate seeing your feedback, Rhys
5/5
TrustpilotJames was really helpful and made the…
James was really helpful and made the whole process very easy, really quick to respond to messages and queries, would recommend Andrews highly to friends and family, have had much less enjoyable experiences through some of bristols other estate agents!
Hi Fen, thank you for the review, amazing to see that James was on hand to help you each step of the way, thank you for sharing your experience with us and we are so pleased it was such an enjoyable one. Thanks, Rhys
5/5
TrustpilotAndrews have looked after my property…
Andrews have looked after my property for number of years now and have always provided me with a peace of mind . Issues have been dealt swiftly ,professionally and effectively. They have provided guidance and have managed the property with upmost assistance.Over the last few years , Sarah ( Kingsbury’s branch ) has been a star and has done amazing work and has pulled many magic tricks , for that ,I thank her for her hard work .
Thank you, Dani. It's great to hear that your experience of working with Andrews brings you peace of mind. Thanks for your kind words about our team and especially Sarah. I'll pass it on to her.
5/5
TrustpilotExcellent support to help us become…
Excellent support to help us become first time landlords. Friendly, positive and knowledgeable. Very good communication and very thorough. Fully recommend.
Dear Donna , Thank you for your wonderful review! We're thrilled to hear that our support helped you become first-time landlords. Your kind words about our communication and thoroughness mean a lot. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa
5/5
TrustpilotBeen in touch with Andrews over the…
Been in touch with Andrews over the last few days. I dealt with Shamiya, who was brilliant. Very helpful on the phone and in person, nothing was to much trouble. Would recommend.
Hi Dan, thank you for sharing your experience with us. Brilliant to see that Shamiya was helpful to you. Thanks again, Rhys
5/5
TrustpilotAndrews estate agents are more than…
Andrews estate agents are more than gatekeepers of property transactions; they are the navigators of life’s most pivotal moments. Mark has worked above and beyond in supporting our house sale, they were critical in steering us through significant life changes, a responsibility that demands trust and credibility. Mark had understanding and empathy for my mother needing to sell her home and took this through to the end of the deal. Our stress was exceeding an unhealthy point and Andrews were able to take this down for us by working, advising and organising all we needed for a quick house sell. Thank you.
Hi Janet, thank you for the review and sharing your experience. It's fanastic to see that Mark has been so helpful to you in what was understandably a stressful time. We know Mark works incredibly hard to esnure everyone is keep up to date and communicated with throughout any dealings with Andrews, we know he will really appreciate your kind feedback. Thanks again, Rhys
5/5
TrustpilotBrian was an amazing person to have on…
Brian was an amazing person to have on our team. Extremely experienced and professional. Always kept in contact nothing was to much trouble. If I ever needed an agent again Brian would be my first port of call.
Hi Lynsey, we appreciate you taking the time to leave us a five star review. Fantastic to see that Brian was on hand to help you each step of your property journey, we know he will really appreciate seeing your feedback. Thanks, Rhys
5/5
GoogleAndrews helped manage rental of my late mother's property and subsequent sale. They were helpful and professional throughout - I really cannot fault their service.
Dear Jon , thank you for your kind words and 5-star rating. We're glad to hear that our team could assist you professionally during such a significant time. Your feedback is greatly appreciated. Best wishes, Lisa
5/5
TrustpilotFantastic property manager Andrews
Sarah has been a fantastic property manager over a number of years for Andrews. Initially, when I decided to rent out my UK property, I wanted a single point of contact for all queries ranging from rental payments to repairs and contracts. Sarah has performed this role exceptionally well. The recent communication between myself and the tenant, requesting permission to redecorate is a classic example where she simply facilitates a timely conversation with the tenant. Simple? It should be but it is not always the case with many serivce companies where trying to get a quick answer is often difficult and bureaucratic. This is the importance of dedicated professional property managers. Thanks for the great customer service.
5/5
TrustpilotHamza Uddin of the Bear Flat, Bath
Hamza Uddin of the Bear Flat branch in Bath, Somerset was very helpful during a very stressful time selling my mothers bungalow to fund her care home fees. As we don’t live in Bath anymore, he and the Andrews team did all the hard work for us, we could relax and not worry about travelling back and forth to sort things out.He kept us informed at every stage and we were able to exchange and complete in a good time. Very grateful.
5/5
TrustpilotZyad from Andrews to find your cosy home.
We contacted Zyad from Andrews to find a house for rent for me and my family in Bath. He was very polite and honest. He has been very helpful during the process. He gave us many options he was quite informative. He also gave us information about the city. I highly recommend him and his company to my friends and anyone who is looking for a house for rent in Bath.
Thank you, Yücel! We're very happy to hear Zyad provided excellent service and valuable information. Your recommendation means a lot to us. Best wishes, Jake
5/5
TrustpilotAndrews have been wonderful partners…
Andrews have been wonderful partners for us for more than 15 years. Always responsive and professional. Michelle Smethurst has been a great person to work with - couldn’t ask for more.
Hi Jeremy, thank you for the five star review and your continued trust over the years to deliver a brilliant service. Amazing to see Michelle has been such a help to you over the years. Thanks again, Rhys
5/5
TrustpilotLouise Gonella has been a very helpful…
Louise Gonella has been a very helpful and professional person her knowledge of the estate was second to none would recommend her and Andrews.
Thank you, Diane! We're really happy to hear that Louise provided you with excellent service. Your recommendation means a lot to us. Best wishes, Jake
5/5
TrustpilotI have been with Andrews for a couple…
I have been with Andrews for a couple of years now and I am still very impressed and amazed how they provide excellent services to their tenants, customers and clients. Anything from a little inquiry to biggest repair concerns, they always are on top of it and make sure they are addressed as soon as possible. Very efficient. Im always sending an email to Michelle and she has always been so responsive and accomodating. 100 stars for them!!
Hi Carmelle, we know that Michelle and the team will really appreciate seeing your kind feedback. Thanks again.
5/5
GoogleI just started the process of buying a flat and the mortgage service provided by Andrews was amazing. I had the pleasure to be supported by Jerone which helped me to find a mortgage quickly and with the best interest rates I could possibly thinking of Many thanks
Dear Marianna, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jerone and our mortgage service. Your satisfaction is our priority, and we're delighted to have been part of your home-buying journey. Best wishes, Jake
5/5
TrustpilotFabulous estate agents
We are absolutely delighted to have chosen to go with Andrews to sell our property, Stan and his team cannot be recommended enough they have always been polite, punctual and very professional and oh so extremely helpful considering we had a few hiccups along the way with buyers and solicitors. We thank you all so very much for your hard work. And although we have no intention of moving again, but if we did I’m sad we would not be able to use Stan and his team as we are moving out of the area.
5/5
GoogleCan’t thank Andrews enough for securing a sale super quickly after months on the market with a different agent. Rhea managed the sale brilliantly, very proactive and always contactable.
Thank you, Rachel, for your wonderful feedback! We're thrilled to hear about your positive experience with Rhea and our team. It's fantastic to know we could assist you effectively. If you need anything else, feel free to reach out. Best wishes , Lisa
4/5
TrustpilotSammi made things happen and a great experience great
Sammi made the experience great! Attentive and speedy. He worked closely with his manager, Julie, to get my more challenging questions answered. A great team and a high recommend.
Thank you, Oxfordkiwi! It's great to hear that Sammi and Julie provided you with excellent service. Your recommendation means a lot to us!
5/5
TrustpilotConsistently efficient and professional
Andrews have been managing my property for 30 years and I've never had a problem.Sarah has been my main contact for several years now and I've always found her helpful reliable and friendly.
Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys
5/5
TrustpilotSophia was always helpful
Sophia was always helpful, friendly, and able to answer any questions I had. If not, she was able to find the answers quickly.
Thank you, Matthew! We're thrilled to hear that Sophia provided you with excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotExcellent Team-Looking Forward to achieve my dream house
I would like to express my gratitude to the Andrews Property Management team for their exceptional assistance in helping us find a house over the past 2-3 weeks. In particular, Shamiya ,Molly and shannon have provided outstanding support throughout the process, ensuring that our requirements were met in finding the perfect property. Their dedication and professionalism have made our experience truly remarkable. Thank you to the entire team at Andrews Property Management for their outstanding service.
Thank you, Sini! We're thrilled to hear about your positive experience with Shamiya, Molly, and Shannon. Your kind words mean a lot to us.
5/5
TrustpilotPurchased through Andrews
Purchased through Andrews. Nancy Henley was brilliant. Excellent communication….always returned calls. Kept on top of things and regularly updated us with progress. Easy to talk to and very helpful. On occasions I spoke to other branch colleagues who were equally helpful.
Hi Helen, we really appreciate you taking the time to leave a review for the team in Horley, with particular mention to Nancy, she works incredibly hard for all her customers so we know she will appreciate your fantastic feedback. Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Bath and North East Somerset won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
ESTAS awards by year, 20182018 1 Bronze and 1 Best in County ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Keynsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
Yes. Andrews Keynsham won Bronze for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Avon) at the ESTAS 2018 awards.
