Trusted Agent profile · Bath and North East Somerset
★★★★★
1,934 reviews across 2 platforms
10 Temple Street, Keynsham, BS31 1EG, Bath and North East Somerset, BS31 1EG
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at 10 Temple Street, is rated 4.9 out of 5 across 1,934 reviews on two platforms, including 184 Google reviews rated 4.7.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
5/5
TrustpilotHayley tennet
Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley
Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.
5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
1/5
GoogleNot sure if this company has gone bust. Had a viewing on Friday, spent ages trying to get hold of someone on Saturday to offer, no one at any local branch picked up the phone. Went in person and the office was shut despite being advertised as being open. Been trying for an hour on Monday to get through on the phone, even to head office, and no one picks up. Really weird. Do they want to sell houses?
Hi Leisa, thank you for the review and sorry you felt it necessary to leave us a one star rating. We understand that you've spoken to members of our Keynsham office through today. We are commited to delivering strong customer service and will look to invesigate your comments internally. Thank you for sharing your experience with us.
5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
5/5
Trustpilotrecent valuation by Andrews, Kingsbury.
Had a recent valuation visit by Sumita at Andrews, Kingsbury. She was 1 of 3 agents I invited too do this for me & was by far, the best of them! Informed & honest - she gave me practical advice & a realistic opinion on the current housing market. As well as being a really lovely person to have in your home! When I do put my home up for sale - it’ll be with Andrews!
Thank you, Seeta! We're thrilled to hear about your positive experience with Sumita. We look forward to assisting you when you're ready to sell your home. Best wishes , Lisa
5/5
TrustpilotIt was quite an interesting experience.
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
5/5
TrustpilotI would like to thank Brian Barnsby and…
I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.
We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys
5/5
GoogleBrilliant service from Andrews mortgage service . Especially Mr Jerone who helped me a lot to achieve my dream home . He was explaining each and every thing on time and considering my opinion and situations . Thank you so much once again. I would highly recommend this agency.
Thank you, Radhika, for your wonderful feedback! We're thrilled to hear about your positive experience with Jerone and our mortgage service. Your recommendation means a lot to us. Congratulations on your new home! Best wishes , Lisa
5/5
GoogleI had the pleasure of working with Josh Normington whilst securing a new mortgage for a property I was purchasing. This is the second time I have worked with Josh and it most definitely wont be the last! I have had to deal with mortgage lenders directly in the past and it was nothing but a nightmare! Having an advisor on hand to talk to, to be supported by and with the expertise and knowledge of the mortgage market was the saving grace to my sale and purchase. There were lots of bumps in the road but nothing was ever to much for Josh and with every problem came a solution. He was on hand to answer any questions I had and gave me advice to ensure I chose the right options for me and my property. I couldn't recommend a mortgage advisor highly enough, he gave the best advice at every opportunity and supported me through what turned out to be a rather long journey. I am so pleased to finally be in my new home which I most definitely wouldn't have been able to do without Josh's expertise and help. If you are ever considering going to someone for mortgage advise then look no further, Josh is the best there is!
5/5
GooglePurchased my flat with Andrews and have subsequently received a desktop valuation to allow me negotiate a remortgage. Justine Baggelaar was most helpful and pleasant to deal with. Thank you!
Hi Robert, thanks for the review and great to see that Justine was able to help you so promptly. We look forward to helping you again in the future. Thanks, Rhys.
5/5
TrustpilotMonika
Monika is very professional and attentive in dealing with matters relating to my let property. I am very pleased in regards to my interactions with her
Thank you, Sepehr, for your kind words! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we look forward to continuing to assist you with your property needs. Best wishes, Jake
5/5
TrustpilotRebecca Newbrook is amazing
Rebecca Newbrook is amazing! Rebecca has worked through several recent challenges with our rental with patience and grace. She has kept us informed throughout. Thank you Rebecca.
Thank you, Jen! We're thrilled to hear about your positive experience with Rebecca. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
5/5
TrustpilotEmma Mussert gave us Excellent Support
From a buyer's perspective, Emma Mussert from Andrews' Bear Flat, Bath office was an absolutely excellent agent for us. She initially listened to all our feedback on various properties and found us an option that worked really well for our needs. Throughout the buying process, she supported us with focus but without adding any pressure, and was extremely attentive and efficient in removing small blockers and resolving all our questions. A five-star service from Andrews, and especially from Emma!
Thanks for your lovely review Paul. It's great to hear you had such a positive experience working with Emma at our Bath Bear Flat office.
5/5
GoogleMolly at Andrew’s was fantastic, she delivered a seamless experience for my first time purchase. Answered all my questions, made me feel at ease, and went above and beyond! Couldn’t recommend her more :)
Hi Joseph, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Molly. Your recommendation means a lot to us. We look forward to assisting you again in the future! Best wishes , Lisa
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
5/5
TrustpilotGreat experience with Sophia and Andrews in general
My partner and I worked with Andrews to purchase a house in Bath. We worked primarily with Sophia who was more than wonderful! From the first viewing, she was very helpful, positive, and professional. She stayed on top of communicating with the sellers, their solicitors, our solicitors, and everyone else involved. She was knowledgeable about the property and whatever information she didn't have, she made sure to find out and share with us quickly.She checked in with us frequently and made the whole experience much nicer! As we requested a few viewings, we also saw some of the other agents from Andrews, who were all also lovely!Overall we had an amazing experience with Sophia and Andrews as a whole, and we would recommend them to prospective buyers and sellers!
Thank you, Teddy! We're thrilled to hear about your positive experience with Sophia and our team. Your recommendation means a lot to us. Enjoy your new home!
5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Bath and North East Somerset won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
ESTAS awards by year, 20182018 1 Bronze and 1 Best in County ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Keynsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
Yes. Andrews Keynsham won Bronze for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Avon) at the ESTAS 2018 awards.
