Allen & Harris Bath reviews in Bath and North East Somerset

★★★★★ 5/5

Google

A very professional and friendly team. We sold our house through Allen & Harris and gained our mortgage for our next property with their fabulous mortgage advisor, Sula. They were always happy to help and kept us well informed of the progress of our sale. We would highly recommend them and we will definitely be calling them if we need them again in the future.

Stacey · 24 October 2021

★★★★★ 5/5

Google

I have been a landlord dealing with 3 incarnations of this agent over the ladt 8 years; BCL, Touchstone and now with Allen and Harris. Huge thanks to Glenn, Juliette, Kirsty and Megan (and anyone whose name i didn't catch). They have provided excellent customer service and care. I am very happy to call them my letting agent.

No · 25 October 2018

★★★★★ 5/5

Google

I can’t say anything good enough to describe my experience with Allen&Harris in Bath. The selling process was handled with professionalism, kindness and sensitivity. I would not hesitate in asking their team to sell my property in the future.

Peter · 26 February 2024

★★★★★ 5/5

Google

I just wanted to say a huge thank you to Allen and Harris in bath, they have been extremely helpful with the property I am currently renting, ash has been especially helpful resolving all my issues promptly when I moved in, thanks all!

Connor · 28 November 2023

★★★★★ 5/5

Google

Allen and Harris Bath are fantastic. We've had lots of things that needed fixing in our flat over the last couple of months and they have been very attentive and efficient. All of the staff that we deal with are so friendly and personable from the Lettings team. Shout-out to Lewis, Scarlett, Nisha, Zach and Corey. They have been wonderful to us and we can't thank them enough! Would definitely recommend working with them for renting.

Emma · 24 October 2023

★★★★★ 5/5

Google

Really happy with the service at Allen and Harris. I have had multiple issues with the house but they have been efficiently and effectively sorted out by the team. Ash in particular has been very helpful making everything run smoothly. Would recommend.

Simon · 28 November 2023

★★★★★ 5/5

Trustpilot

Allan & Harris is great

Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.

MISS · 10 October 2023

★★★★★ 5/5

Google

I was recommended Allen & Harris by a friend when I decided to rent my house out in 2018. For the past 3 years Jordan has been fantastic! Any issues are dealt with immediately and always keeps me up to date with what’s going on! Highly recommend!

Joshua · 24 October 2021

★★★★★ 3/5

Trustpilot

Allen & Harris, Abingdon

In the 5 months we were on with Allen & Harris, we didn't have many viewings (pre the market slowing down). After viewings, the agent gave us false hope on many occasions which always turned to nothing. I can say, however, that once Holly took on our property, she did her best to get people through the door, she always kept us informed and gave feedback quickly afterwards. Even though we didn't sell with them and moved to another agent, we couldn't fault Holly's enthusiasm in doing great job

S · 26 June 2023

★★★★★ 1/5

Trustpilot

Don't go ANYWHERE near this company

Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.

Zoe · 13 June 2023

★★★★★ 5/5

Google

Allen and Harris were a great company to work with, especially ash who dealt with my maintenance issues effectively with great communication

Sean · 10 November 2024

★★★★★ 5/5

Google

Lewis came and did a valuation of my property. He was very respectful helpful and reassuring. He made sure to explain everything around the valuation.

Ninon · 23 September 2024

★★★★★ 4/5

Google

I have been using Glenn Hawthorne and his team for a number of years to manage rental of my Bath home. I have always received prompt attention and great support at making sure the tenancy's run well from both my point of view and those of our tenants. I would recommend Glenn and his team.

Shaun · 25 October 2018

★★★★★ 5/5

Google

Purchased our first home through A&H, and their friendly team made the process very easy for us. Matt and Lily were great at keeping in touch and responding to our queries very quickly. Definitely recommend!

Javier · 24 December 2022

★★★★★ 5/5

Google

I have used Allen and Harris’ property management services for many years now. I cannot fault them in any way. Any property issues are dealt with professionally and in a timely fashion. New tenants found swiftly and without issue.

Scott · 28 November 2023

★★★★★ 2/5

Trustpilot

Very unprofessional

Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!

James · 21 March 2023

★★★★★ 5/5

Google

Allen and Harris have been extremely helpful during a usually stressful time. Nisha made me feel comfortable and at ease from start to finish.

Beth · 24 October 2023

★★★★★ 1/5

Trustpilot

Don't use A & H as a landlord

They don't complete what they say they will complete and when they will complete it. I am disappointed with myself that I didn't just complete the process myself to find a tenant - It would have been less stressful than trying to manage the agents and filter through what information is actually truthful and correct.

Charmaine · 12 September 2024

★★★★★ 5/5

Trustpilot

Highly Recommend Ash Rooke!

My husband and I have had the pleasure of dealing with Ash Rooke, and I can’t recommend him enough. Since joining A&H, as Senior Lettings Coordinator in 2023, Ash has proven himself to be professional, approachable, and exceptionally skilled at managing our landlord and tenant relationships.

Liza · 23 January 2025

★★★★★ 5/5

Google

Fast and efficient service, Allen and Harris found me a new tenant the same day the old one handed in their notice

Darcy · 23 September 2024

★★★★★ 5/5

Google

Glenn and his team have looked after my property in Bath for around 10 years. I have found them helpful and responsive in all aspects of the management of the property. In particular they have sorted out any issues with the house speedily and efficently. I have no hesitation in recommending them.

Paul · 25 October 2018

★★★★★ 5/5

Google

Scarlett and the team went above and beyond with arranging the new tenancy so close to Christmas. Always willing to help, answer any questions, made it really quick and simple with paperwork and getting set up in the new house. Great team and would use them again.

Jason · 24 October 2020

★★★★★ 5/5

Trustpilot

As a rule I do not normally do reviews

As a rule I do not normally do reviews: although in this case I’ll make an exception:Allen&Harris have been absolutely amazing after taking over as sole Agents the sale of my home I cannot not praise them enough From the time they picked up the baton from a wasteful fourteen weeks with a another agent “in days Allen&Harris had their sign for Sale up outside the door”, another couple of days passed and the photographer was at the house taking photos very professionally accomplished I cannot praise the whole team enough from Vicky’ who was at the helm and Melonie’ sales administrator and other team members the whole operation was as smooth as silkI was also introduced to a solicitor who handled my affairs on the conveyancing side with swiftness and professionalism taking a lot of the usual pressures out of my hands Every step of the sale was impressive keeping me notified every step of the way even notifying me of scheduled appointments to the house of interested viewers: not unusual you may think however they have the keys am I am on holiday. Further communication can be had via their Website whereby your able to keep up with up to date statusDon’t do the same as me and waste fourteen weeks choose “Allen&Harris”.

Doug · 16 January 2023

★★★★★ 1/5

Trustpilot

If I could leave a zero I would

If I could leave a zero I would. As a tenant I have had the worst experience with this company. No communication whatsoever. Arrived to my new home to discover a bulging ceiling from leak, condemned Boole so no heating during December, the property had not been cleaned so was foul smelling and the drain was severely blocked. I’ve reported all this to them and they still haven’t fixed the drain which has now resulted in the property flooding and causing damage to my appliances and wooden furniture. Phoned on Saturday morning as soon as I was able and was fobbed off. I have had no one to contact and been sat in my damp house with the squelching carpets and kitchen flooor all this for £800 a month. Bloody joke

Kelly · 16 January 2023