Allen & Harris Bath reviews in Bath and North East Somerset

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish. Vicki Crean visited us for the first time in February to discuss listing our home with her branch. She was clearly extremely knowledgeable, passionate, and had a level of tenacity which we felt would be important in such a competitive field. And we weren’t wrong! Vicki and the expert team at the Roath branch delivered exactly what she set out to do on that initial February visit. Even before our listing was visible and before it was live on Rightmove, we had viewings booked in. Nothing like hitting the ground running! We were initially looking at the open day route to maximise interest, but the team generated so many viewings that an open day wasn’t required. We received two solid offers inside a week of going live, with one accepted. What the Roath branch achieved for us was nothing less than perfect. We really couldn’t fault anything. The team made selling our home of 17yrs hassle free and easy. We didn’t meet all the Roath team, but in addition to Vicki, we personally met Harrison and James too, both of whom were lovely. Vicki and the team are a credit to Allen & Harris and we hope the company knows that. We wouldn’t hesitate to recommend the Roath branch and would say you’re in good hands if you also choose to tap into their expertise. Thank you again, Vicki, you were fantastic!

J · 30 August 2026

★★★★★ 5/5

Google

Great experience with Allen & Harris Bath. From the get-go it was clear their sales team knew what they were doing after a poor experience with another agent. They listened and understood my requirements and made experienced suggestions to meet my needs. They stayed proactive through the engagement and ended in a great outcome for me and the buyer. Special thanks to Jack. Would recommend them to get your property sold. Thank you.

Mike · 17 February 2026

★★★★★ 5/5

Google

I found the flat I was looking for in a very popular area where demand is high, and things had to be done quickly. Adelaide was the dream agent, responsive, friendly, professional, informed, supportive and with a sense of humour. My experience with Allan and Harris was excellent, attentive and personal. Thank you to everyone who made this experience easy and truly pleasant.

Hanneke · 17 March 2026

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

We have had an excellent experience with the rental and management of our flat in Bath for the last few years. Corey Airey has been faultless in anticipating and solving any issues. We have just sold the property and I wish that we had Corey managing our other flats but unfortunately they're not in Bath! Thank you!

Jane · 2 December 2025

★★★★★ 5/5

Google

Jack Pike and his team recently sold a property for me in Bath. The sale took a while (no fault of A&H) but they acted professionally, with a problem-solving approach and never ran out of stream. The outcome was very satisfactory and I have no hesitation in recommending A&H in Bath. Thank you, Jack and your team.

Malcolm · 25 November 2025

★★★★★ 5/5

Google

Adelaide is from the beginning very professional in her job. She is very attentive and hepful . She always trying to understand us as clients and communicate prompty with us to respond our queries. It was a pleasure to deal with her.

Dylan · 17 March 2026

★★★★★ 1/5

Trustpilot

Absolute clown show.

Absolute clown show. First of all, they told me to make the landlord 'an offer'. I made the offer and it was accepted. Went back and forth for a while asking for the paperwork so we could sign it off due to the move-in date being imminent. They kept fobbing me off and I got the impression they were buying time for some reason. It turned out I was right - the day before the move-in date, I got a call from them saying they had another party interested and they asked me to 'make a bid' to the landlord. I had already made an offer and it had been accepted, yet they wanted to start a bidding war less than 24 hours before I was meant to be moving in? This felt totally dishonest and exploitative - someone in a worse position would have been forced to choose between overpaying or being made homeless. Keron Boultif was repeatedly dishonest and evasive and had he even met the most basic expectations this all could have been avoided. I think Keron is a great example of why letting agents offer no value to society and need stricter regulating.

Joe · 10 December 2025

★★★★★ 5/5

Google

Matt has been brilliant in our search for a property in Bath. He's the only agent who proactively reaches out, and is very much on a mission to find us a property. He's also a really nice guy and very patient. I'm trying hard not to buy a house through anyone else.

T · 1 November 2025

★★★★★ 5/5

Google

Brilliant experience with Allen and Harris estate agents , definitely the best service I’ve had from any estate agent. staff were fantastic and special thanks to Corey for making a stressful situation run so smoothly, highly recommend

Dean · 17 February 2026

★★★★★ 5/5

Google

They have been very helpful throughout the whole process of finding a flat to rent. Specifically, Adelaide is nice and professional. I would recommend them to anyone looking for a place to live.

Jose · 17 March 2026

★★★★★ 5/5

Google

Had a great experience with Allen & Harris whilst searching for a rental property. Clear communication at all times, and supportive when we had any worries about the referencing process. Special thanks to Adelaide who has helped us find a lovely flat and has been fab!

Amy · 15 November 2025

★★★★★ 5/5

Google

Our flat that we rent out recently had some water escaping from the bathroom, which is never a great thing to hear. Whilst the cost to repair was quite high, Juliette was able to help arrange the quotes, repairs, contact with the tenants to ensure they were OK, logistics and also keep me up to date with everything which was very helpful. It would have been quite a difficult process without Juliette's help so thank you very much for your help on this one Juliette !

David · 23 September 2024

★★★★★ 4/5

Google

During the process of finding my new home Matt has been thorough in both his communication and accommodation of my needs and wants. I hope this standard will continue as I work toward to completion

Archimedes · 17 January 2026

★★★★★ 5/5

Google

We recently bought a house which was listed by Allen & Harris. Jack was superb throughout the journey. Helping move the process along when it hit bumps along the way. Certainly a bonus if you find the property you want to buy is listed by this branch of Allen & Harris.

Fred · 6 August 2025

★★★★★ 1/5

Google

Communication is extremely poor within this estate agent. I’ve been trying to arrange a viewing for a property. I’ve sent 3 emails so far and not received a reply. However, as soon as I click the box for a valuation of my home they call. I am still awaiting someone get back to me regarding a viewing. Emma Lacon might be the assistant branch manager but most unprofessional and I would not recommend.

Natalie · 27 March 2026

★★★★★ 5/5

Google

Excellent Letting Experience with Allen & Harris City Centre I recently had a fantastic letting experience with Allen & Harris City Centre, thanks to the exceptional service provided by Nisha Benson, Senior Lettings Negotiator. After a challenging search for a suitable rental property for my family, I came across Allen & Harris. From the moment I met Nisha, I knew I was in capable hands. She was incredibly knowledgeable and took the time to explain all the essential details during the viewing. What truly stood out was Nisha's proactive approach. She encouraged me to submit my application on the spot, assuring me that she would expedite the process. True to her word, within just two hours, I received the fantastic news that my application had been accepted by the landlord. Navigating the paperwork and initial deposit payment was a breeze, thanks to Nisha's efficiency and attention to detail. She went above and beyond to ensure that everything was in order, even arranging for a swift key handover so I could move into my new home without delay. I'm delighted to say that, thanks to Allen & Harris and Nisha's efforts, I settled into my new home on April 5th, just two weeks after beginning the process. The entire experience was smooth and stress-free, thanks to the outstanding customer service provided. I wholeheartedly recommend Allen & Harris City Centre to anyone in search of a seamless letting experience. Thank you, Nisha, and the entire team, for your professionalism and dedication. Best regards, Akhil Raj

Akhil · 26 May 2024

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 5/5

Google

I am currently in the process of purchasing a property and have had a fantastic customer experience so far. The team are quick to respond to queries and knowledgeable. Matt Whitehead was specifically helpful during this stressful time.

Zak · 15 November 2025

★★★★★ 5/5

Google

We had a wonderful experience with Allen & Harris, Bath. A special thanks to Adelaide, who has been absolutely amazing throughout the entire process, from arranging viewings to guiding us through referencing and paperwork. She was always …

Devi · 17 October 2025

★★★★★ 5/5

Google

Received an absolutely impeccable service from Matt W here. He was always prompt getting back to me and was able to answer all my questions (and I had A LOT of questions!) but most importantly he was so accommodating, approachable and went the extra mile to make sure we felt looked after. I really couldn’t recommend them enough and my advice is to ask for Matt if you want a usually stressful process to be made easy and hassle free. Thanks for all your hard work on our behalf Matt. Much appreciated!

Beau · 18 December 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026