Allen & Harris Bath reviews in Bath and North East Somerset

★★★★★ 5/5

Google

Our flat that we rent out recently had some water escaping from the bathroom, which is never a great thing to hear. Whilst the cost to repair was quite high, Juliette was able to help arrange the quotes, repairs, contact with the tenants to ensure they were OK, logistics and also keep me up to date with everything which was very helpful. It would have been quite a difficult process without Juliette's help so thank you very much for your help on this one Juliette !

David · 23 September 2024

★★★★★ 4/5

Google

During the process of finding my new home Matt has been thorough in both his communication and accommodation of my needs and wants. I hope this standard will continue as I work toward to completion

Archimedes · 17 January 2026

★★★★★ 5/5

Google

We recently bought a house which was listed by Allen & Harris. Jack was superb throughout the journey. Helping move the process along when it hit bumps along the way. Certainly a bonus if you find the property you want to buy is listed by this branch of Allen & Harris.

Fred · 6 August 2025

★★★★★ 1/5

Google

Communication is extremely poor within this estate agent. I’ve been trying to arrange a viewing for a property. I’ve sent 3 emails so far and not received a reply. However, as soon as I click the box for a valuation of my home they call. I am still awaiting someone get back to me regarding a viewing. Emma Lacon might be the assistant branch manager but most unprofessional and I would not recommend.

Natalie · 27 March 2026

★★★★★ 5/5

Google

Excellent Letting Experience with Allen & Harris City Centre I recently had a fantastic letting experience with Allen & Harris City Centre, thanks to the exceptional service provided by Nisha Benson, Senior Lettings Negotiator. After a challenging search for a suitable rental property for my family, I came across Allen & Harris. From the moment I met Nisha, I knew I was in capable hands. She was incredibly knowledgeable and took the time to explain all the essential details during the viewing. What truly stood out was Nisha's proactive approach. She encouraged me to submit my application on the spot, assuring me that she would expedite the process. True to her word, within just two hours, I received the fantastic news that my application had been accepted by the landlord. Navigating the paperwork and initial deposit payment was a breeze, thanks to Nisha's efficiency and attention to detail. She went above and beyond to ensure that everything was in order, even arranging for a swift key handover so I could move into my new home without delay. I'm delighted to say that, thanks to Allen & Harris and Nisha's efforts, I settled into my new home on April 5th, just two weeks after beginning the process. The entire experience was smooth and stress-free, thanks to the outstanding customer service provided. I wholeheartedly recommend Allen & Harris City Centre to anyone in search of a seamless letting experience. Thank you, Nisha, and the entire team, for your professionalism and dedication. Best regards, Akhil Raj

Akhil · 26 May 2024

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 5/5

Google

I am currently in the process of purchasing a property and have had a fantastic customer experience so far. The team are quick to respond to queries and knowledgeable. Matt Whitehead was specifically helpful during this stressful time.

Zak · 15 November 2025

★★★★★ 5/5

Google

We had a wonderful experience with Allen & Harris, Bath. A special thanks to Adelaide, who has been absolutely amazing throughout the entire process, from arranging viewings to guiding us through referencing and paperwork. She was always …

Devi · 17 October 2025

★★★★★ 5/5

Google

Received an absolutely impeccable service from Matt W here. He was always prompt getting back to me and was able to answer all my questions (and I had A LOT of questions!) but most importantly he was so accommodating, approachable and went the extra mile to make sure we felt looked after. I really couldn’t recommend them enough and my advice is to ask for Matt if you want a usually stressful process to be made easy and hassle free. Thanks for all your hard work on our behalf Matt. Much appreciated!

Beau · 18 December 2025

★★★★★ 5/5

Google

Corey, Abbie & Lydia were all amazing in helping me secure my new home. They are super helpful and patient and ensured the process was smooth throughout! Very thankful for their hard work. Would recommend Allen&Harris estate agents.

Tia · 15 October 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 4/5

Google

I came across Allen Harris while looking for a rental house for my son and his friend and met the lovely Nisha there. She helped us with everything, gave us detailed information about the process, property and always answered all our questions with great patience. I recommend Allen Harris and especially Nisha to everyone.

Ayhan · 9 April 2025

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025

★★★★★ 1/5

Google

Not responsive at all. I left a query via Zoopla on 12th May, to no reply; then filled out a web form directly on their site on 13th May. It is now 19th May and I have still not heard from their team; I can only conclude they are no longer open for business.

Tatiana · 15 June 2026

★★★★★ 4/5

Google

We were with Allen and Harris for 5 years. Dariana became our liaison for the last year and a bit and it made a big positive difference in expediting any issues we had. Thanks Dariana!

Samantha · 15 October 2025

★★★★★ 5/5

Google

I would like to say a massive thank you to Nisha who helped me find a property, she was extremely professional, and she helped answer all my questions and made this process so much easier.

Farrah · 15 October 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026

★★★★★ 5/5

Google

The communication was fantastic, the staff are really kind and helpful and answered any questions we had immediately. While a property we were planning on moving into fell through, Adelaide suggested another property, booked us in for a last minute viewing and we couldn’t be happier with it, she was extremely attentive! We will be sticking with Allen and Harris for any future moves.

Daisie · 27 March 2026

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

We’ve used Allen and Harris for over 15 years who have provided a consistently high management and lettings service! The lettings team are all very professional, knowledgeable and always respond quickly if I have ever needed to contact them. They always effectively market, source and carry out necessary checks to try to provide excellent tenants. They also manage our property on a day to day basis, both advising on any issues arising as well as sourcing/organising any repair works with their tried and trusted contractors. I would definitely recommend them to anyone letting their property!

Paul · 15 October 2025

★★★★★ 5/5

Google

I can’t recommend Allen & Harris highly enough! The whole team is always absolutely amazing!! Thank you to James and Adelaide who are always great!!! :)x

Isabella · 15 August 2026

★★★★★ 5/5

Google

From start to our rental, Nisha and team have given us five star treatment. Finding the correct tenant for us. Sorting out all the certificates and much more. Thank you guys. Amanda

AMANDA · 1 October 2025