Trusted Agent profile · Bath and North East Somerset
★★★★★
441 reviews across 2 platforms
7 Princes Buildings, George Street, Bath, BA1 2ED, Bath and North East Somerset, BA1 2ED
Allen & Harris's office in Bath and North East Somerset, at 7 Princes Buildings, is rated 3.6 out of 5 across 441 reviews on two platforms, including 259 Google reviews rated 4.3.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
GoogleWe've been renting a property with this amazing team, for the last 7 years. Excellent service, efficient contact, and great understanding of our needs. We can't recommend them highly enough. Special thanks to Glenn Hawthorn and Juliette Sobers who are absolutely our favourite, always ready to go the extra mile for us...
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleI came across Allen Harris while looking for a rental house for my son and his friend and met the lovely Nisha there. She helped us with everything, gave us detailed information about the process, property and always answered all our questions with great patience. I recommend Allen Harris and especially Nisha to everyone.
4/5
GoogleThe lettings team have been helpful and professional throughout. A special mention must go to Corey and Lydia. Corey went above and beyond to help us find a solution with issues we had on moving day and Lydia stepped in to save the day. They both couldn't have been more helpful. Thank you!
Many thanks for your great review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWe regretted instructing them to sell our property pretty much immediately. Despite what they told us they had no plan, we always had to chase, poor sales skills (they didn't know how to counter basic concerns of prospects) and very poor/no account management. All extremely amateur and consequently we had no confidence that they would sell our property despite everything they told us. We tried to get out of our agreement because they were so bad but they refused meaning that we had to wait months to get out of it. A complete waste of our time and effort and unfortunately we were proved right insofar that they failed to sell our property or get offers anywhere near to the level they told us they would. Avoid.
Hello Mike, Thank you for sharing your feedback. We're sorry to hear about your experience and would like to discuss this further. Please contact us at complianceresidential@sequencehome.co.uk. Best regards, Lucy, Customer Relations Team
5/5
GoogleJack and his team were very efficient and polite with the purchase of our new property.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleDidn’t want to leave one star but wasn’t an option to Leave none so an Awful experience no contact after 2 weeks and wouldn’t answer either phone unimpressed as was made to feel unimportant
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleHad to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.
Hello Richard, I'm truly sorry to hear about your daughter's experience. We take feedback like this very seriously and would like to investigate further. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleAbsolute delight working with the team. They have been very professional and accommodating throughout our time so far. Adelaide, Nisha, Ash, and James have all been a pleasure to communicate with. They also have a very nice portal to raise any requests for repairs or faults.
Thank you so much for your kind words! Our team takes great pride in providing excellent service and we are so glad to hear that Adelaide, Nisha, Ash, and James have all been a pleasure to work with. Our portal is always available to make the repair or fault process as easy as possible for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleDariana has been amazing in every interaction and consistently on top of everything when it comes to resolving issues at the property. Her professionalism, dedication, and kind nature truly make a difference. She's a joy to communicate with and always committed to getting things sorted quickly and smoothly.
5/5
GoogleWe can't thank Matthew from Allen and Harris enough for his incredible support. He made the entire process a breeze. Matthew took the time to explain everything in simple terms, ensuring we felt comfortable every step of the way. We're beyond thrilled with the exceptional service he provided.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWe used Allan and Harris’ mortgage…
We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊
5/5
GoogleWe have recently exchanged on a purchase of a house just outside Bath, the assistance and excellent pre-emptive and forward thinking shown by Lilly Gibbs was fantastic. With five in the chain it was always going to be challenging, but Lilly's calm approach and professional manner was a huge re-assurance and we got there in the end. My wife and I whole heatedly thank Lilly for everything she did to help with this and we could not have done it with out her. A promotion and pay rise maybe..! :)
1/5
GoogleI’ve had the worst experience with Allen and Harris as a tenant. Very unprofessional and I am really disappointed with the level of service. I would give them no stars if that were possible. My landlords were selling the property that I had been living in for 2 years. There were 5 viewings without any notice, despite having asked Allen and Harris to give me notice of any viewings. I came back from work one day to find my possessions had been moved around which was really emotionally distressing. They then proceeded to tell my landlords that the property was messy and that I was trying to prolong the selling process (I hadn’t been given any notice so of course it wasn’t ready for viewings!). Absolutely awful service, I would stay clear of Allen & Harris.
5/5
GoogleCorey was exceptionally helpful and thoughtful and went out of his way to help us even though our situation was unusual and required extra effort to sort out and I feel other estate agents may have just put us aside in favour of new tenants who’s situation could be organised much more quickly and easily. He went that extra mile to help us and was always welcoming and kind. We are renting but I think he’d be an asset whatever your situation and we’d certainly recommend him to anyone searching for a new home.
2/5
TrustpilotIncompetent.They assured me it was a good tenant
They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.
5/5
TrustpilotI just want to thank Dylan for getting…
I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family
2/5
TrustpilotTERRIBLE EXPERIENCE
PAISLEY OFFICE What went wrong well everything did what I was promised never happened first time buyers didn't have a mortgage in place which I was told wouldn't happen!!!! The mortgage wasn't approved and they didn't have the decency to inform us unbelievable then because of the delay I had to fork out for another home report which had to be a special way never heard of it and the company they got gave it to another surveyor who weren't approved I mean you couldn't write this!!! Then another surveyor sent and he said he would have it sent the next day 23/9/25 and today 25/9/25 no call I've been in bed very ill all week and this helped to contributed it once again I had to call them to find it was done on Tuesday 😡I mean what does it take to inform your client you charge enough for no communication shocking I have sold more houses whilst they were children and never ever had anything like this happened before and always was kept in the loop so all in all I'm really disgusted with the service and would never use them again
5/5
GoogleReally pleased with Matt's assistance with searching for propreties. His communication and helpfulness has made the experience of house-searching far less stressful than I anticipated. Thank you!
Thank you so much for sharing your positive experience with Matt! We're thrilled to hear that he was able to make your house-searching experience easier and less stressful. It's always our goal to provide exceptional communication and helpfulness to our customers. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotSo poor experience with them!
So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.
5/5
GoogleAsh has been so helpful with our 4th Year House. He always responds quickly to emails and all our problems have been sorted out within a couple of days! I really recommend using Allen and Harris - specifically discussing any issues with Ash!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat people very helpful, particular shoutout to Nish 👍 …
Thanks Jamie for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA really good experience with Allen & Harris - the lettings team were really responsive and clear with us, all requests were dealt with well and quickly, making our final university year brilliant! Particular thanks to Lewis, who was a great point of contact
Thank you for your brilliant 5* review and thank you for your kind words Best wishes, Lucy, Customer Relations.
4/5
GoogleCurrently in the process of renting a property through Allen & Harris. I'll be honest, the procedure felt quite slow at times, and the communication wasn't always as amazing as I would have hoped but I do understand that these things can …
Thank you for your honest feedback! We strive to provide excellent service and apologize for any delays or lack of communication you experienced. We are glad to hear Ash has been helpful and responsive. We appreciate your patience and are … More
5/5
GoogleCurrently renting my property with Allen and Harris. As with all things in life, there have been some issues and can honestly say that Ash Rooke has helped endlessly. Ash has always gone above and beyond to help manage the transition and …
Thank you so much for your kind words! It's always our goal to provide exceptional service, and we're thrilled to hear that Ash has met that standard. We appreciate your recommendation and look forward to continuing to make your renting experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
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