Allen & Harris Bath reviews in Bath and North East Somerset

★★★★★ 1/5

Trustpilot

If i could i would leave zero star.

If i could i would leave zero star.They misled me, at the first meeting and valuation, promised things but didn't deliver, they encouraged me to accept the first offer as buyers were cash buyers, this turned out it was not the case.The deal fell through when allegedly my buyers buyers pulled out, two weeks before the moving date. Most untrustworthy agents I've ever dealt with, I'm disabled,with several chronic illnesses, the whole experience made me very ill, from August 2022 to date 8th Jan 2923 I'm still in my home surrounded by boxes packed up to move.ZERO STARS FROM ME

Linda · 8 January 2023

★★★★★ 5/5

Google

Lewis is one of the nicest property managers I've had the pleasure of dealing with. With a difficult situation which was nobody's fault he managed to let cooler heads prevail. On more than one occasion Glenn has stepped in to help out. Fantastic customer service all-round

Joshua · 24 October 2020

★★★★★ 5/5

Google

A great team. A and H have looked after me beautifully for years and I cannot recommend them highly enough. Well done Scarlett, Corey, Abby and Lewis you’ve done a great job.

Charlie · 26 February 2024

★★★★★ 1/5

Google

Very bad service!!! No responsibility at all...!!! They don't do proffesional cleaning or touch up before handing over keys. They are such irresponsible team who dosnt keep promises or finish work on time...!!

Aathiralan · 27 January 2024

★★★★★ 1/5

Trustpilot

First time buyer so definitely lacking…

First time buyer so definitely lacking in experience when shown around the property I was interested in August. When I went to view the property I got a very lack luster response from the employee showing me around. I went ahead and made an offer at asking price on the property I was informed another party was interested and it went to best and final. My offer on a property was accepted. On rightmove it never said sold stc and as I started the process of giving my information etc and paying for searches. I learned about two weeks later that even after my offer had been accepted the previous person that had placed an offer also had placed a higher offer but that the owners were sticking with me. I started getting worried and was trying to move the process ahead to buy the property best I could. A month of so into the process Allen and Harris contacted me again to say that the owner was no longer going with my offer and yet again the other bidder had increased there offer. They asked if I was willing to go higher and I stated I was at the top of my budget as is. They than went ahead with this other party. This week in November I received a call to say the property was back up for sale. I quickly said I was not interested and buying a different property. I thought from start to finish with them they where very unprofessional and the specific employee I dealt with was not particularly interested in dealing with me and wanted a better price on the property probably for her own benefit.

Grainne · 23 November 2022

★★★★★ 1/5

Trustpilot

Absolutely abysmal service

Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back

Kelly · 2 November 2022

★★★★★ 1/5

Google

Awful experience if I could give a zero star review I would , they severely undervalued my aunts property they were unprofessional, pushy and even tried to get us to accept a ridiculously low offer , lower than their original valuation , luckily we got another valuation from another estate agent who were professional, knowledgeable and helpful they gave a correct precise valuation and the property sold for what it was worth , and when I say Allen and Harris undervalued the property that is a slight understatement , they undervalued it by thousands , in fact they undervalued the property by over a hundred thousand pounds , do do yourself a favour people if you get Allen and Harris in to do a valuation on a property you are selling get yourselves a second opinion, after our own experience with Allen and Harris would not recommend them to anyone , in fact I would recommend avoiding them

Julie · 24 October 2022

★★★★★ 5/5

Google

Couldn't recommend the team at Allen & Harris more. Great communication throughout the sale of my property. Lewis was brilliant to work with, friendly, professional and had great knowledge of the market.

Georgia · 24 October 2022

★★★★★ 1/5

Google

Worst experience as a tenant so far. After moving in to an Allen and Harris property last week I can say it is the worst experience with an agency I have had as a tenant so far. Until last year I had been renting since 2007. Their communications are all very reassuring, both on the phone and via email, but you quickly realise that they are telling you things that are untrue. For example, telling me that two of my references have come back already, before I had submitted my referees. This could have been a genuine error/confusing me with someone else, but it became clear that this is a pattern and they make assurances with no facts. The property I moved into had a carpeted bathroom when I viewed it, which they confirmed was being removed prior to my move in date. I checked with them last week and they confirmed via email before I sent my deposit. On move in day the carpet was still there. Their response was "it was meant to be done." It seems that they confirm things with their tenants before they confirm things for themselves. I do not know when they last entered the property. They were not at the viewing as I arranged this through the landlord directly. The same was true of a re-carpet of the living room. It is dated and previously had 3 dogs living in it. It was meant to have a new carpet fitted between the previous tenant and me. Two days before I moved in I was told that it would not be happening until the middle of May. Again they confirmed something with me that they had not confirmed themselves. Overall my experience with A&H so far is overpromise and underdeliver. I also know that they had not contacted anyone to uplift the carpet in the bathroom, so their confirmation to me was a blatant lie. Fortunately I love the house I'm renting, but do not see the value that A&H add. In the future I will be avoiding all A&H properties.

Sara · 24 October 2022

★★★★★ 1/5

Google

The worst service we have ever experienced from an estate agent. Unhelpful, uncommunicative without prior prompting and unprofessional. Go elsewhere - there are several smaller Bath based Estate Agents that provide a fantastic service. Long story made short - A&H fundamentally misrepresented the basis on which a property was being offered to rent, discrepancies were only discovered when we met with the Landlord directly. The disparities were essential in nature - both furnishings and move in date were wrongly advertised/communicated. A&H were then slow to try and resolve any of the serious issues encountered, this wasted valuable time in the short-window in which we needed to find a property ahead of a move to the area. Ultimately both we and the Landlord agreed to pull out of the agreement. A&H readily recognised that our holding deposit should be returned to us and made assurances that they would do so ASAP /as a matter of urgency - they then dragged their feet and took the full month permissible under their T&Cs to return the money.

Will · 24 October 2022

★★★★★ 5/5

Google

Would highly recommend Allen and Harris, as my partner and I were renting for the first time our first experience was a very pleasant and comfortable one thanks to Scarlett! Extremely reliable and attentive, and answered any queries we had. Thank you Scarlett for all your help!

Ell · 25 October 2019

★★★★★ 5/5

Google

We felt that Glenn and his team understood the local rental market inside out. They gave us accurate information, didn't 'oversell', followed up on everything thoroughly and found us a tenant who is still in residence over a year later. We would definitely go to this team again.

Kate · 25 October 2018

★★★★★ 5/5

Google

I’ve been a tenant through Allen and Harris Bath for a few years now. They’ve been very responsive to the few issues I’ve had. Lydia in particular has been very efficient getting things sorted.

Kevin · 24 October 2023

★★★★★ 5/5

Google

Allen and Harris were very accommodating in helping me let a property. I would also like to mention Lydia, she has been extremely cooperative and eager to help with any issues that were raised.

Yasmin · 24 October 2023

★★★★★ 5/5

Trustpilot

Clifton Team

Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.

Georgina · 11 April 2025

★★★★★ 1/5

Trustpilot

Is this discrimination??

I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!

Sun · 14 December 2023

★★★★★ 5/5

Trustpilot

Trustworthy always do a good job.

I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.

Sid · 14 April 2025

★★★★★ 5/5

Google

Allen and Harris were a pleasure to rent through throughout my whole tenancy they were very helpful, ash was extremely helpful with anything I put forward to him, thank you all!

Nikki · 28 November 2023

★★★★★ 5/5

Google

Following a few issues with my flat post my tenants departure, Mark has been excellent on his support in getting the necessary work completed and managing the process with my former tenant. Excellent service and support.

Benedict · 24 October 2021

★★★★★ 1/5

Trustpilot

Where do I start

Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!

Martyn · 14 May 2022

★★★★★ 1/5

Trustpilot

sold my house through allen and harris, dont

sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used

Chris · 20 April 2022

★★★★★ 5/5

Google

Allen & Harris were excellent from beginning to end of our buying process. Communication was consistent and customer service outstanding. Jordan Baker was our agent, would highly recommend him and Allen & Harris to all

Chris · 24 October 2021

★★★★★ 1/5

Trustpilot

Booked a viewing for a property we were…

Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag

Customer · 9 March 2022

★★★★★ 3/5

Trustpilot

Poor Communication Skills

Very very disappointed with Allen & Harris Westbury. Extremely poor communication skills whilst selling your property! You have to repeatedly ask for updates.They allow long lapses with communication with yourself and the buyer of your property which results in endless unnecessary delays.We honestly feel they concentrate on obtaining new business but once you’ve signed their contracts they do not have sufficient staff to even manpower their local offices.Sadly I wouldn’t recommend this local office as it’s been completely frustrating to work with the team.However, the sales person who originally came out to value our property was indeed courteous and professional and I’m afraid it ended right there.We paid over £5,000 in fees where as our solicitors did most of the sales coordination work. Allen & Harris didn’t even give us a courtesy call to let us know that we had finally completed and we’re about to release the keys.

Deborah · 2 March 2022