5/5
GoogleI recently let a property through Allen & Harris and I was really pleased with the support and professionalism shown by the team. Jordan was great, really good customer service and so nice! Thanks
Trusted Agent profile · Bath and North East Somerset
Allen & Harris Bath reviews in Bath and North East Somerset
★★★★★
441 reviews across 2 platforms
7 Princes Buildings, George Street, Bath, BA1 2ED, Bath and North East Somerset, BA1 2ED
Part of Allen & Harris, see every office.
Allen & Harris's office in Bath and North East Somerset, at 7 Princes Buildings, is rated 3.6 out of 5 across 441 reviews on two platforms, including 259 Google reviews rated 4.3.
Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Google5/5
GoogleAllen and Harris have been a pleasure to work with, their communication is great and they were all very friendly. Ash especially swiftly dealing with my maintenance issue, thanks all
Agent replied · 23 October 2024
Thank you for your great 5* review! Kind regards, Lucy, Customer Relations.
1/5
Trustpilot7 months
7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.
5/5
Googleme with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarletPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOver the last few years, I have asked Allen & Harris, to rent out my 3 properties. I have found Glenn and his team, fantastically professional, courteous and helpful. Great service. Keep up the good work.PositiveResponsiveness, Professionalism, Value
5/5
GoogleHi, good morning. I want to rent an apartment for 6 months in Bath. Hi, good morning. I want to rent an apartment for 6 months in Bath
Agent replied · 23 October 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
2/5
TrustpilotWestbury Office
When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.
5/5
GoogleI had a really great experience and I really appreciate all the information I was given, Ash really was helpful in the task I’ll be sure to visit again
Agent replied · 23 October 2024
Many thanks for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
5/5
GoogleOn our Mum’s passing my sister and I were left with the task of selling her house. The house was in need of updating and we really worried we would not be able to sell. Aaron came to value the house and we were struck by his enthusiasm and professionalism . We had no doubt at all in our minds he was the man we wanted to sell with. Within a month it was sold! We had the terrible stress of probate and because of the pandemic everything was delayed. If it was not for Mark and Abbie I don’t think we would have coped. They were incredibly informative and supportive. Thank you so much for getting us through a very stressful time
5/5
GoogleWe can highly recommend Allen & Harris, they were so polite and very nice from the first point of contact and throughout the process of renting the property. Every question was answered super quick and they were so helpful even with the tiny things that come when renting a place. We found them trustworthy and professional. As we relocated from outside to the UK and during Covid-Times, the service provided could not have been better. Thank you Allen & Harris, especially greetings to Scarlett :)PositiveQuality
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
5/5
GoogleI recently let my property through Allen & Harris and found them to be professional and efficient. Scarlett was extremely helpful throughout the whole process. Would recommend them to anyone.PositiveResponsiveness, Professionalism
5/5
GoogleI cannot praise Lauren enough she was so knowledgeable as well as polite. Lauren is an absolute asset to Glenn and his team. Definitely be using Allen and Harris again and recommending them to my friends and family.
5/5
GoogleI have always had a great experience with the team in Bath Lettings, Lewis Eyers has always solved my issues in a very efficient manner!
Agent replied · 23 October 2024
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
5/5
GoogleIncredibly helpful when renting and the flat is amazing!
Agent replied · 23 October 2024
Thanks for the excellent 5* review Lewis! Best wishes, Lucy, Customer Relations.
5/5
GoogleRented through Touchstone and Allen and Harris for 1.5years. Easy to deal with and they sorted repair work in a timely manner. They were also very flexible when I wanted to terminate the lease early. Kirsty was particularly helpful
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
5/5
GoogleI was impressed with professionalism and customer rapport at Allen and Harris when I was looking to move to Bath. Scarlett was nothing but helpful and charming and even offered help with my bags. Thanks guys!!
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