Trusted Agent profile · Bath and North East Somerset
★★★★★
441 reviews across 2 platforms
7 Princes Buildings, George Street, Bath, BA1 2ED, Bath and North East Somerset, BA1 2ED
Part of Allen & Harris, see every office.
Allen & Harris's office in Bath and North East Somerset, at 7 Princes Buildings, is rated 3.6 out of 5 across 441 reviews on two platforms, including 259 Google reviews rated 4.3.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently had a very positive experience with Allen & Harris lettings and would highly recommend them. We dealt mainly with Zach, who took us through the whole process, from the initial viewing to getting the keys to the property. Zach was very pleasant, professional and efficient, and was a pleasure to deal with from start to finish. We would not hesitate to use Allen & Harris again in the future.PositiveResponsiveness, Professionalism
4/5
GoogleVery easy fast communication. Lydia has been extremely informative and helpful whenever contacted about any issues we have had. Would recommend
Thank you for taking the time to leave us your review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
1/5
TrustpilotShady, sneaky, dishonest.
Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.
5/5
GoogleDid a fantastic job supporting me in selling our home. Matthew was a very attentive agent.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGlenn Hawthorne and his team at Allen and Harris in Bath have provided us with excellent service during our two year tenancy. All members of the team are friendly and approachable, have responded to queries and maintenance requirements with efficiency and diligence, and have been understanding of the needs of the household, particularly as we work from home. Glenn and the team have made the whole experience feel very comfortable, achieving the mutual respect that should be the benchmark of successful private rental.
1/5
TrustpilotThe adviser who was also the manager …
The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process
1/5
TrustpilotHad to give 1 star as giving none was…
Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.
5/5
TrustpilotAsh Rooke of the Bath office of Allen & Harris
Ash Rooke of the Bath office has provided great letting service to my family over a number of years. If you are looking for a top letting agent who cares about his landlords and tenants, then Ash is your man. Thanks again Ash
5/5
GoogleGreat job solving maintenance issues. Especially Ash with quick and clear communication getting it all sorted.
Many thanks for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleDespite asking them not to cold call me they continue. I suggest don’t give them your number if you don’t want to be hassled.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotHarry from Allen and Harris
Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend
1/5
TrustpilotRude and unhelpful
My goodness - where to begin… Allen and Harris clevedon branch Somerset. I’ve dealt with a lot of estate agents, as I’m sure most of us have. I’ve bought houses, sold houses, and rented more times than I’d have liked. This estate agent was by far the worst I’ve dealt with- which is saying something as we all know what they are like to deal with. Lack of communication Lack of customer service Lack of knowledge Lack of understanding Lack of basic assistance Lack of professionalism to a very high standard I dealt with two agents from this branch and both were not only unhelpful but rude and failed to do even the most basic of tasks when dealing with my rental. Both myself ( the renter) and the client ( the home owner) have been stunned by the complete lack of service. I can safely say I will never use this agency again and will make sure I don’t deal with any of the branches in the future - I will actively not peruse any further business dealings with the entire company - not just the clevedon branch. Up to you if you use them- just be ware and be prepared to do a lot of the work yourself and deal with really very rude and unhelpful staff.
5/5
TrustpilotThoroughly recommend Allen and Harris
Thoroughly recommend Allen and Harris. Selling a house that was my grandparents and latterly my late parents was a difficult and emotional thing to do, coupled with me living a two hour drive away. The team were very kind, thoughtful. Kept me up to date and really went above and beyond, offering to get legal paperwork from their office to my solicitors for me. I would particularly mention James Lamb and Connor Sherman. I wouldn't hesitate to use Allen & Harris for buying or selling any property.
2/5
Trustpilotthe one in bristol never answer their…
the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.
5/5
TrustpilotDealt with Allen & Harris
Dealt with Allen & Harris, Massive thanks to Sophie & Poppy who were amazing & went above and beyond.
5/5
GoogleI have been a happy tenant for the past 8 years at a property in Bath managed by Allen & Harris (originally BCS and Touchstone). Glenn, Juliette and the team have always been fantastic to deal with - highly professional, quick to respond to any maintenance issues, proactive and always ensuring a good communication flow between tenant, agent and landlord. Any potential tenant going through A&H should be reassured that they are in safe hands!
1/5
TrustpilotAbsolute joke
Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.
5/5
GoogleReally pleased with our recent experience with Allen and Harris when renting a property. Our viewing with Peter was brilliant, we were made to feel comfortable upon arrival and shown thoroughly around the property. He was more than happy to answer any questions my partner and I had, and consequently we went through with the letting, and are really happy with our new flat. All communication throughout the process was great. Thanks a lot.
5/5
GoogleI can't thank Allen and Harris enough for being so responsive and efficient with helping us to find a rental property. We'd been finding it really difficult, and with a baby on the way and a build project about to start we were getting stressed. Emma and Jordan sealed a property that was ideal for us on a Saturday morning when many other estate agents aren't even open. They provided prompt communication between ourselves and the landlord, and were extremely professional. We've missed out on several rentals in Bath with other agents because we cannot even get through to arrange a viewing and phone calls or emails aren't returned. However Allen and Harris have been fantastic, even at a weekend in the midst of the pandemic. Thank you.PositiveResponsiveness, Quality, Professionalism
Hi there, thank you so much for the 5* review and recommendation of our Bath branch! It's great to hear that Emma, Jordan and the rest of the the team have been helpful, friendly & efficient! We wish you all the best.
1/5
GoogleShockingly poor. I was bidding on a property, received formal confirmation of my bid and then complete radio silence. Stopped answering calls, didn't answer emails. Terrible customer service. Lost a customer as I won't be buying or selling property through this estate agent.
Hello Lee, I'm truly sorry to hear about your experience. We strive to provide excellent customer service and it’s clear we fell short in your case. Please reach out to us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat service!
Used Allen and Harris Abingdon for my mortgage. Dealt with Aaron who was brilliant very knowledgeable, enthusiastic and actually went above and beyond in the service he delivered by giving me some great advice concerning landlord insurance. Would highly recommend using Aaron if you need a mortgage.
5/5
GoogleSienna of Allen and Harris did a great job for me! She was very clear and informative, with fast, responsive communication. She represented her clients well and clearly understood my needs. Well done and thank you!
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleLewis has managed my property for a number of years and has always provide a high level of service. I always recommend Allen and Harris to other Landlords as always found them to be professional & Efficient.
Thank you Jennifer for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAllen and Harris - BATH office - EXCELLENT. All attention to detail, all staff courteous and very efficient. Been a landlady for 17 years in Bath now- this team were amazing they found my new tenant, vetting, etc . Fees very competitive too. Nisha, Corey, Zach - well done. Would HIGHLY recommend - JR Bath.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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