Trusted Agent profile · Basingstoke and Deane
★★★★★
350 reviews across 3 platforms
35 Winchester Street, Basingstoke, RG21 7EE, Basingstoke and Deane, RG21 7EE
Gascoigne Pees's office in Basingstoke and Deane, at 35 Winchester Street, is rated 4.1 out of 5 across 350 reviews on three platforms, including 261 Google reviews rated 4.5.
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
5/5
GoogleMy first time renting and I dealt with Chandon who was professional, friendly and everything was do easy. The ability to sign documents online and send documents online is great. Will use again either renting or buyingPositiveResponsiveness, Professionalism
5/5
GoogleVery professional and quick to help. It was my first property to rent and they made it easy to understand everything. My Lettings Negotiator was Tom and he was fab and I moved in very quickly and easily. Would definitely recommend to anyone looking for a place to buy/rent.
5/5
GoogleThis is my first time renting and Chandon has been amazing! Responds very quickly, she is super helpful and very professional and has just made this experience feel easy, Thank you so much for all your help
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
5/5
GoogleHad a great experience, both Clare and Carly were excellent and the process went very smoothly.
5/5
GoogleGreat help in finding, viewing and renting a place in Basingstoke, the team was on point and everything went really smooth. Richard was quick to arrange viewings and Carly was amazing in setting everything and making it really easy for myself. Thanks guys!
5/5
GoogleCarly has been an incredible help to us, and particularly efficient with organising some emergency repairs needed to be completed on our flat. She continues to be our main point of contact and nothing appears to be beyond her capabilities! Very positive experience!
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
GoogleThey are prompt and reliable when I need ed help, I enjoyed every bit of the process...
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
5/5
GoogleChandon and Gemma went above and beyond for my needs both are a credit to Gascoigne pees! I would recommend anyone to deal with these two, as their customer service is exceptional.PositiveProfessionalism
5/5
GoogleWhen my boyfriend and I were purchasing our first house, Gascoigne-Pees were very efficient and always kept us updated which was very much appreciated. Martina was absolutely lovely to work with!PositiveResponsiveness, Professionalism
5/5
GoogleI approached Gascoigne Pees initially to let my property and after speaking with Adam Ali in lettings, asked if he could help me with purchasing other buy to lets. I have been very impressed by Adam's insight, attention to detail, efficiency and dedication. He has been exceptional in letting my property and in providing me with useful advice and research on buying other buy to let properties, including connecting me with colleagues in sales. I very much appreciate all his efforts and support throughout. He has made the whole process of letting my property uncomplicated, well organised and enjoyable. He is pleasant to deal with and I am very grateful for all his efforts. I would 100% recommend his services and that of Gascoigne Pees to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat experience, very helpful and professional. Always responded to emails etc. Received a lovely welcome hamper upon moving into our new home. Lovely touch!
Thank you for your fantastic review Natalie. We hope you are happy in your new home
5/5
GoogleI highly recommend Gascoigne-Pees Sales and Lettings. Very professional and friendly. Carly was very quick and efficient when dealing with our tenancy matters.PositiveResponsiveness, Professionalism
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
GoogleGascoigne Pees 5***** Billi she is the best of the best, she is amazing. Without she, probably my process to buy flat was still somewhere on the way.... She is so helpful, friendly, professional, caring. Thank you so much for being by my side all this difficult time. Without you, I would have been lost. Have a Good luck in your personal and professional life. Have a Good luck Gascoigne Pees.
5/5
GoogleAdam was very helpful and knowledge providing answer to my questions. The lettings team were super helpful i would definitely recommend GASCOIGNE PEES to anyone who is looking to rent and buying in basingstoke
5/5
GoogleCarly & Gemma were absolutely amazing! They went above and beyond to ensure me and my little boy got our lovely rental house at really short notice. So lovely and very professional. Highly recommend. Thank you ladies!
5/5
GoogleWe can't fault the experience we had with Gascoigne Pees throughout the process of selling our property. We were particularly impressed with Jim, who was excellent and very professional in all his dealings with us. His valuation was absolutely spot on! Kim also deserves a mention for going the extra mile in preparing for the open day. We would highly recommend GP to anyone thinking of selling their property.
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