Trusted Agent profile · Basingstoke and Deane
★★★★★
350 reviews across 3 platforms
35 Winchester Street, Basingstoke, RG21 7EE, Basingstoke and Deane, RG21 7EE
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Basingstoke and Deane, at 35 Winchester Street, is rated 4.1 out of 5 across 350 reviews on three platforms, including 261 Google reviews rated 4.5.
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
5/5
GoogleFirst time renting a place, originally spoke to Carly who helped me with every step of the process with help from Gemma sending me certain documents. Moving in soon and I wouldn't be this sure and calm about it if it was for both of them. Thank you Carly and Gemma :)PositiveResponsiveness, Professionalism
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
1/5
Trustpilotappalling and disgusting treatment for our property
We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.
5/5
GoogleGemma ( Gascoigne pees ) was quick to survey my house for rental and provide a rental figure. Next day the property was marketed by Richard and he found a suitable tenant . Basically, by next day it was taken off the market. Amazing speedy service - thank you Richard and Gemma
1/5
GooglePoor service towards current and prospective tenants. Lettings agent showed no interest, answered no questions and stated she was in a rush after letting in 4 people to view a flat (separate pairs) at the same time with current tenants present and in bed, she did not show them around, and was too busy and in a rush to be able to answer questions, was dismissive towards current tenants who were unable to get help via helpline as noone answered. Complained to manager but he appeared as uninterested as the agent that did the viewing. Would not recommend this company.
5/5
GoogleGreat team - always happy and helpful on the phone - which they always answer; we have now bought and sold a property with them over 2 separate house moves and have found them the best agent to use on both occasion! Would recommend.
Thank you very much for your fantastic review John. Really appreciate the feedback and hope we can work with you again sometime
5/5
GoogleI purchased my house through Gascoigne-Pees and from the beginning to the end of the process they've be floorless. I would like to thank Martina who went over and above to get our purchase completed she a credit to the company. I would highly recommend this estate agents. Thanks Graham Marshall
1/5
TrustpilotWarning - avoid this company at all costs
Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!
5/5
GoogleI dealt with Chandon throughout the processes of renting my first property. She was very understanding and professional in answering all my questions and did so very quickly. Chris in the office also helped and again was very helpful. Definitely going to recommend Gascoigne-Pees to my friends.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThis time got treated alot better got a lovely flat that I'm happily moving into paige was a great help with everything and her customer service was good she was polite and patient with me while we was sorting everything out.
5/5
GoogleVery pleased with the service from the Gascoigne-Pees team. Joseph, our lettings negotiator, was professional, friendly, and kept me informed at every stage. Highly recommend!
1/5
TrustpilotKingston Branch
Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.
5/5
GoogleFantastic experience with Gascoigne-Pees. Thank you so much Gemma for all of your help. Gemma responds very quickly, she is super helpful and very professional. The best agency in Basingstoke by far! I would highly recommend this agency to anyone looking for a great experience.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service. Carly, the letting agent we dealt with for our move, was helpful, polite, professional and, most importantly, extremely informative and able to answer any questions we had. Finally, Tom was the letting agent who assisted us on our actual day of the move, and he too was extremely helpful and professional. I would definitely recommend Gascoigne-Pees!
5/5
GoogleI have rented with a few other letting agencies before but none as helpful and professional as Gascoigne pee's. From the first viewing to the day i moved in, Carly and Gemma made it a breeze. They were always on hand to answer any questions/queries i had about the property and were also very polite. Thanks
1/5
GoogleWhere do I start eh. This is my first and last experience with what’s quite honestly the most unprofessional agent I’ve ever dealt with. Terrible service, can never get hold of them and when we do it’s pass the buck and you’d get a straighter answer from one of our lying politicians.
5/5
GoogleWonderful service by the team, especially by Carly, very friendly and straight forward with no hassle. Well done! Milans & Honor
Thanks for your great feedback on Carly. Really appreciate it
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
5/5
GoogleMartina deserves all the praise! She was not only friendly but also incredibly reliable whenever I needed her. She made the whole house-buying experience smooth and stress-free. A true rockstar in the real estate world!! Highly recommend their services!!
Thank you for your fantastic review Biraz. I am delighted that Martina was able to make this a good experience for you.
5/5
GoogleChandon made the whole experience of our application to rent as easy and seamless as possible, we've never had the luxury of such a hassle-free, efficient and professional process in renting a property. Highly recommend Chandon and Gascoigne-Pees Basingstoke to all!PositiveResponsiveness, Professionalism
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
5/5
GoogleRecently bought a house through GP and Martina was fantastic. Martina was so patient and friendly answering all our queries. She gave a really personal service and made us feel looked after. Thank you!
5/5
YellFriendly & Professional Service......
Martina and the rest of the team at the Basingstoke Gascoigne Pees have been truly amazing with helping us to sell our property and secure our dream house. I would recommend Martina or her colleagues to anyone I know who is looking for a friendly, professional and reliable estate agents. Superb!
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
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