Gascoigne Pees Basingstoke Sales reviews in Basingstoke and Deane

★★★★★ 5/5

Google

I would like to single out (Carly Byrne) at Gascoigne-Pees who was the heroine, she was very professional, polite, helpful, friendly, quick to reply to any questions. I really appreciate for her great support and wish her all the best in her future. I highly recommend Gascoigne-Pees All thanks and appreciation to the wonderful Carly Byrne for her unparalleled professionalism and elegant style with her clients. You have all my thanks and appreciation for your help to me and my family, and I wish you more success in your work. Very happy to deal with you

Emad · 24 October 2022

★★★★★ 1/5

Google

The worst estate agents I have dealt with. I won't deal with them again, also said to my friends to avoid renting from them. We received only 1 main door key (for 2 people) after a half year living in the property (we requested for one to be cut, it was a special one only made for order, never received it) When something was broken, after we reported it never got fixed. Not to even mention waiting for months to get back our deposit. Simply just never again.

Mariann · 24 October 2022

★★★★★ 5/5

Google

I completed on my house the other day which I bought through Gascoigne Pees. GPees was informative, accommodating, and had good communication throughout the entire process. Nic, Marlena, Kim, and Jim especially were patient and answered all necessary questions I had, as I am a first time buyer and was not 100% with the whole process. Buying through them was overall a good experience. I also notice they always had their vendor's interests at heart throughout the process rather than just trying to get a quick sale - so if you are selling a property soon, consider GPees as they will definitely do a great job of it. When I come to sell the property I will definitely consider Gpees as an option to sell through.

WN · 24 October 2022

★★★★★ 5/5

Google

Looking to move to the area. Saw a few properties online GP were helpful in sending me to view a couple. The house I put an offer on I was shown around by a lovely lady called Martyna she was really helpful and friendly. Then once my offer was accepted had another called Billi who was very helpful chased solicitor and checked in often with progress. I was always on her case and nothing was too much of a problem. Would recommend selling through them.

Luke · 24 October 2022

★★★★★ 5/5

Google

My first home purchase required lots of advice as a first-time buyer. Making an offer or finding an independent solicitor were things I didn't have a clue about. Nic at Gascoigne-Pees was on hand to guide me through it from start to end. He was always available to answer my calls and responded to my emails quickly. He gave me lots of his time and was patient with me throughout. I felt valued and supported. When I asked to view the property on a number of different occasions he always made this happen at the times that suited me. When I viewed the property the staff that met me were always on time, available to answer all my questions and gave me as much time as I needed. I was never rushed and they were always so friendly, professional and polite. The administration and buying process was smooth and quick. My experience has been nothing but superb, I can't rate how fantastic the team are. Thank you so much!

Paul · 24 October 2022

★★★★★ 5/5

Google

I've had great customer service from Amy Hart. She has been very helpful in finding suitable properties.

Liam · 16 October 2024

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 5/5

Google

Excellent customer service from start to finish. Friendly and knowledgeable team with so much support from Martina. I was kept up to date at every stage and never felt anything was a problem. Thank you!

Deb · 24 October 2023

★★★★★ 5/5

Google

My first time renting and I dealt with Chandon who was professional, friendly and everything was do easy. The ability to sign documents online and send documents online is great. Will use again either renting or buyingPositiveResponsiveness, Professionalism

John · 24 October 2021

★★★★★ 5/5

Google

Very professional and quick to help. It was my first property to rent and they made it easy to understand everything. My Lettings Negotiator was Tom and he was fab and I moved in very quickly and easily. Would definitely recommend to anyone looking for a place to buy/rent.

Sabrina · 25 October 2016

★★★★★ 5/5

Google

This is my first time renting and Chandon has been amazing! Responds very quickly, she is super helpful and very professional and has just made this experience feel easy, Thank you so much for all your help

Megan · 24 October 2021

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 5/5

Google

Had a great experience, both Clare and Carly were excellent and the process went very smoothly.

Sam · 24 October 2023

★★★★★ 5/5

Google

Great help in finding, viewing and renting a place in Basingstoke, the team was on point and everything went really smooth. Richard was quick to arrange viewings and Carly was amazing in setting everything and making it really easy for myself. Thanks guys!

Sergiu · 25 October 2019

★★★★★ 5/5

Google

Carly has been an incredible help to us, and particularly efficient with organising some emergency repairs needed to be completed on our flat. She continues to be our main point of contact and nothing appears to be beyond her capabilities! Very positive experience!

Johnathan · 25 October 2019

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Google

They are prompt and reliable when I need ed help, I enjoyed every bit of the process...

Gordon · 1 September 2025

★★★★★ 5/5

Trustpilot

Very helpful with advice

After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.

Luke · 2 December 2022

★★★★★ 1/5

Trustpilot

I found a house to rent through…

I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.

Sarah · 4 November 2021

★★★★★ 5/5

Google

Chandon and Gemma went above and beyond for my needs both are a credit to Gascoigne pees! I would recommend anyone to deal with these two, as their customer service is exceptional.PositiveProfessionalism

Scott · 24 October 2021

★★★★★ 5/5

Google

When my boyfriend and I were purchasing our first house, Gascoigne-Pees were very efficient and always kept us updated which was very much appreciated. Martina was absolutely lovely to work with!PositiveResponsiveness, Professionalism

Sherrie · 24 October 2021

★★★★★ 5/5

Google

I approached Gascoigne Pees initially to let my property and after speaking with Adam Ali in lettings, asked if he could help me with purchasing other buy to lets. I have been very impressed by Adam's insight, attention to detail, efficiency and dedication. He has been exceptional in letting my property and in providing me with useful advice and research on buying other buy to let properties, including connecting me with colleagues in sales. I very much appreciate all his efforts and support throughout. He has made the whole process of letting my property uncomplicated, well organised and enjoyable. He is pleasant to deal with and I am very grateful for all his efforts. I would 100% recommend his services and that of Gascoigne Pees to others.PositiveResponsiveness, Quality, Professionalism, Value

Anna · 24 October 2021