Douglas Allen Basildon reviews

★★★★★ 4/5

Trustpilot

Good service

We purchased a flat in Forest Gate via the East Ham branch. The sale went through very quickly, and the staff we dealt with (primarily Waseem and Andrew) were generally helpful and friendly. My only main criticism is that on the occasions when we tried to contact the branch via phone and they could not take our call, they did not return our calls when asked.

David · 16 December 2016

★★★★★ 5/5

Trustpilot

Highly Recommended

I have been searching for a property near Chadwell Heath area for last few weeks and viewed a property advertised by Douglas Allen (Chadwell Heath Branch)....I found a property listed by them which ticked all the boxes and now I am on the next phase of buying this property.I am really thankful to their sales representative Emma Fisher for her excellent customer support throughout this process.

Darshit · 18 April 2016

★★★★★ 5/5

Trustpilot

Very happy customers!

We appointed Douglas Allen to sell our property in Chingford as we were looking to move house to Suffolk. The team of James, Jess, Jake and Natasha at the branch were extremely helpful, friendly and professional and were quite happy to answer our many questions. They found us a buyer within a couple of days and helped us through the sales process very efficiently, keeping in regular contact of how it was progressing. The staff were all brilliant and we would very happily recommend Douglas Allen in Chingford for buying or selling your property.

Alison · 8 August 2022

★★★★★ 5/5

Trustpilot

We are very happy to buy house and…

We are very happy to buy house and letting through Douglas Allen. Excellent Services! Specially we are very happy with Abbie Wilson,Lettings Advisor. She is the best! She is very polite and helpful. We would like to give her 100% for customer satisfaction. She helps us to find our right tenants within a week and provide all services with 100% satisfaction. Ram and Krishty

RAM · 13 March 2018

★★★★★ 1/5

Trustpilot

3 months on market with these bunch of…

3 months on market with these bunch of clowns and as soon as appointed another agent house was sold in 2 days…still receiving threatening emails about selling with other agent even though we cancelled with Douglas Allen…very misleading and marketing is poor…very poor…also we keep getting false reports sent to us saying they have had viewings etc which is important as they have no access to property…my advise…find another agent as it’ll be smoother and quicker then with Douglas Allen

Lee · 31 July 2022

★★★★★ 5/5

Trustpilot

Great agency

Great agency. Proper customer service and response. Michael is absolutely fabulous. Great doing business with him

Ghulam · 8 March 2018

★★★★★ 1/5

Trustpilot

Stay well clear. Clueless.

Was given a high value on my property, also was told that it was best to use their auction department "I am sold". Very quickly became apparent that the price was too high as was advised to lower it. After a couple of months with no real offers decided to use another agent, property was sold within a week. After telling Douglas Allen that their services were no longer required I was still getting Marketing reports from them 2 months later and found out they were still had the property up for sale on Zoopla. Clueless DO NOT USE.

JOHN · 29 July 2022

★★★★★ 5/5

Trustpilot

Ashok was really responsive and…

Ashok was really responsive and straightforward

Therese · 7 September 2021

★★★★★ 5/5

Trustpilot

I dealt with Sarah at Douglas Allen and…

I dealt with Sarah at Douglas Allen and she was brilliant from start to finish

Amanda · 19 September 2018

★★★★★ 5/5

Trustpilot

Good communication throughout and would …

Good communication throughout and would definitely work with Douglas Allen again in the future. Thanks Sam

Sam · 20 October 2017

★★★★★ 5/5

Trustpilot

Great service

Great service, Abbie Wilson and Chloe Costa were really easy to work with and incredibly professional.

Vanessa · 10 October 2017

★★★★★ 5/5

Google

Hi I have been dealing with a senior sales negotiator Ms Tia Roberts I have found her to be so helpful and professional outstanding service. Ms Roberts helped me with there legal team of solicitors and other legal matters. I given Douglas allen 5 review. Kind regards Mickhail happy customer.PositiveResponsiveness, Quality, Professionalism, Value

Mickaeel · 24 October 2021

★★★★★ 5/5

Trustpilot

A professional performance

We would like to express the highest praise for all members of staff at .Douglas Allen.It has been a truly professional performance.We would like especially to pay tribute to the heroic efforts of Mr Andrew Bilby, at East Ham in progressing the sale to a satisfactory conclusion.Also, Mr Daniel Bourne in Barkingside whose knowledge and expertise like Mr. Bilby s was second to none.

Drs · 5 September 2017

★★★★★ 5/5

Trustpilot

I had Ellie as a sales advisor

I had Ellie as a sales advisor. She was verry helpful and had a lot of patience with us. She understood what we want and what we are looking for and she helped us a lot.We are happy that our ofer was accepted and during this process we had the support of the agency and of Ellie.Thank you!

Madalina · 26 September 2020

★★★★★ 5/5

Trustpilot

Excellent service!

the service at woodford douglas allen has been brilliant. Riana really paid attention to detail for my property search and also listened when a property wasnt right for me. i was constantly kept informed about new properties which resulted in me finding my family home. steve donna and hasan were all very helpful in keeping me updated. thank you team!

Robiul · 8 February 2020

★★★★★ 5/5

Trustpilot

Great Choice

I met with two lovely gentlemen whom made me feel very comfortable in putting my property in their hands. I liked their ethos and their strategy in regards to selling my home. They were very professional but did not come across pushy as some sales people have no regards for your interests. I would recommend Douglas Allen to anyone I know who's selling a property.

Mrs · 26 August 2015

★★★★★ 5/5

Google

Luke from Douglas Allen is very responsive and professional. Thank you!

Dellair · 6 December 2024

★★★★★ 5/5

Google

Very professional, friendly service from all the Team, especially Lucy who has been very helpful & supportive.

Julia · 24 October 2023

★★★★★ 5/5

Google

Joanna at Douglas Allen is incredible, very kind and willing to go above and beyond, put me at ease and did everything she could to make sure I could move in in the tiny time frame I gave her! She is what makes the business.PositiveQuality

Millie · 24 October 2022

★★★★★ 5/5

Google

Will, from Douglas Allen was brilliant. It almost felt as if he was an old friend showing us round the property. He was patient, as we spent quite some time talking about options. He answered all of our questions and explained the process of buying an auction property. Although we won’t be progressing further this time, I’m confident that when we do find our “forever home”, we can get the help and support from people like Will.

Kasha · 24 October 2022

★★★★★ 5/5

Trustpilot

A Wise Choice...

The team at the Chingford branch sold our house quickly, for over the asking price, and provided a top quality service. Jess and Jake in particular were great throughout the process, but everyone played their part. I would recommend them to anyone selling their property. From my experience, the company follow through on what they say, with helpful advice at the ready when needed.

Adam · 27 February 2017

★★★★★ 5/5

Trustpilot

Very satisfied with the whole service

I have been impressed with the quality of service I have received. Everybody I have dealt with has been prompt, knowledgeable and very friendly. They found me a good buyer within a few weeks and helped with the negotiations. The best thing was they will reimburse me for money spent with an online agency that did not deliver. I would definitely recommend.

Petra · 12 November 2018

★★★★★ 5/5

Trustpilot

Persistence and professionalism

Having spent over a year trying unsuccessfully to sell our house with another agent Douglas Allen succeededPeople say you can save money by selling yourself but we could not have sold without Steve and his colleagues sheer persistence and professionalism in acting 100%for us.We are very happy with the final price achieved and the quality of the purchasers and would always recommend DA.

Spencer · 28 November 2017

★★★★★ 1/5

Trustpilot

Do not fall for their lies

Do not fall for their lies. Paid a £25.00 REFUNDABLE deposit to use their recommended legal services. Never received a refund. Contacted head.office@douglasallen on 24th September and STILL waiting for a reply and a refund!Thank you for you reply informing me that you are refunding me straight away but how exactly do you plan to do that?

C · 20 October 2020