Trusted Agent profile · Basildon
★★★★★
2,000 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 2,000 reviews on two platforms, including 239 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotKhaleesha
Khaleesha was extremely helpful and efficient through the selling process. She always returned my calls and emails immediately and has great local knowledge.
Dear Emma,Thank you very much for your feedback on Khaleesha at our Woodford Green office and your 5 Star review, I am glad she was of such great help and assistance to you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat service with very fast responses
Stephen and Hassan were great and ensured that the whole process of buying our house went very smoothly. Thank you!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleRecently used this agent to market my home Although we eventually sold with another agent there were always professional and easy to deal with. William ( Bill) always gave feedback and kept in touch Many thanks for the efforts put in
Hello, Thank you for your kind review - we will pass this on to the team! Best wishes, Douglas Allen
5/5
GoogleExcellent service provided by Joanna and all members of the Lettings team! Great communication from start to finish, multiple offers from one set of viewings and the house was let without any problems a long the way. I wouldn’t hesitate to recommend the Lettings team to anyone thinking of renting out their property!
Hello Adam, Thank you for taking the time to leave such a detailed review! We're so glad to hear that you had such a positive experience with Joanna and the rest of our lettings team. Best of luck on your property journey! Douglas Allen
5/5
TrustpilotThank you so much to Ben and Ellie who…
Thank you so much to Ben and Ellie who were a great help in helping us find our next home.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotRecently let my property
Recently let my property, From start to finish Abbie and Chloe were very helpful. They offered good advice and were very professional.
Dear Peter,Thank you for posting your 5 Star review of our Basildon Lettings team, Chloe and Abbie will we delighted they were of such service to you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent service very professional
Excellent service very professional Always at the end of the phone.The whole team were very helpful, particularly Paul and Trevor.Would recommend to anyone.
Dear Susan,Being there at the end of the phone and ensuring that we offer a very professional and excellent service is always our aim, even when the office is closed our phones are answered by our support team 8am to 8pm 7 days per week. This will ensure we can always be at hand to offer this level service.Please do recommend us to everyone you know as we will ensure they have the same level of service.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotEfficient and reliable service, friendly and professional staff.
I would like to thank the fantastic lettings team, especially Abbie Wilson for the efficient and reliable service. Very friendly and professional staff.
Dear Luciana, thank you for giving your feedback on Abbie and our Lettings team, We pride ourselves on ensuring that wherever possible we deliver the best service levels. I hope you enjoy your time in this home and remember we are always there to help you in the future.Kind regardsPaul IngletonAssociate Operations Director
5/5
TrustpilotProfessional Service
From the initial contact to the sale being agreed, everyone at Douglas Allen has been professional and courteous. The agents are well informed in the local area and have excellent knowledge of the latest prices in the area. I was kept informed of progress both via the phone and the website. I am very pleased I chose Douglas Allen as they made what can be a stressful time as easy as possible.
Dear Mrs Hedges,Thank you very much for recognising all our efforts so far, particularly the experience of our staff with regards to their knowledge of prices in the area. We find this vital in helping our customers achieve their dream move.If there's anything more we can do to help please let us know.Regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotNot very good
Once I signed there was very little feedback as every time I spoke to someone in the office it was a different person and they all told me different information. I was not very happy about the mortgage advisor, she missed the right amount of mortgage and i paid 2000 pounds more on my deposit. Absolutely not pleased with the solicitors they reccomended me . I certainly would not recommend their services
Dear Caiazzo We are sorry that you have concerns regarding our service as customer service is of the utmost importance to Douglas Allen. We would very much like the opportunity to investigate matters for you but are unable to trace you on our system from this review. Please contact our Customer Relations Department on 01702 540802 and we will be happy to assist you in any way possible. Thank you. Kind regards
5/5
GoogleThe staff are very efficient and polite. Always ready to help. I will recommend this agent to everyone. You will never be disappointed.
Hi Ursula, Thank you for your kind review! We're delighted to hear that our team was efficient and polite, and that you found our service helpful. Your recommendation means a lot to us and we're always here to help you move forward. Best wishes, Douglas Allen
5/5
TrustpilotThank you Joanna & Jodie @ the Basildon…
Thank you Joanna & Jodie @ the Basildon branch , received excellent service from start till finish , Handover was smooth and communication was spot on , Highly recommended . TY
5/5
GoogleGood team all helpful.a special thankyou to Michelle who supported us and gave us help throughout.she was brilliant
Hi David, Thanks for leaving us such a lovely review, we really appreciate it. We're thrilled to hear that Michelle provided such brilliant support throughout your journey. Our team is dedicated to helping you move forward, and it's wonderful to know we made a positive impact. Best wishes, Douglas Allen
4/5
TrustpilotGreat Service
Just wanted to say Thankyou to Gregory & Khaleesha from the Woodford branch they have been a big help giving us advice in regards to selling our home. We have since decided not to sell our property but when we do we will not hesitate to contact you guys again as we have had great service and i am very confident we would have got the best price for our property
Dear Morgan & Jo.Thank you very much for your kind comments. Obtaining the Best Price is the most important thing when selling an asset as valuable as your home and it's what we pride ourselves in achieving. We look forward to doing this for you whenever you decide to return to the market again in the future.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen have been incredibly…
Douglas Allen have been incredibly helpful in finding suitable tenants for my rental property. Great communication throught the process and very professional. A special thank you to Joanna Martin who was fantastic.
5/5
TrustpilotConiston Avenue
I recently instructed Douglas Allan for the sale of my Apartment. Initially I was involved in a conversation that was an appraisal feedback and fee quote etc. I was really just looking for the cheapest deal. After speaking with David I quickly came to the conclusion that he was the agent for me.David has not let me down and has sourced a buyer on the first open house. Very pleased!
Dear Chris, thank you for taking the time to add the feedback regarding David and the team at the Hornchurch office of Douglas Allen, As many clients the initial fee is part of the decision process, although as a company we are proud of achieving the very best price for the client and tailoring our service to ensure that we build the maximum interest and allowing a choice of buyer wherever possible. We look forward to continuing to offer you a great service through our sales progression team, aiming to allow you to move in your preferred timescale.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotGreat service
Aseena was very helpful in showing us the property. She further went onto arranging an additional visit for measurements for furniture just before we got the keys to ensure we had a comfortable/smooth moving in experience. Thanks so much!
5/5
TrustpilotUnlike 'typical agents'.
I'm new to the property market but have been helped massively by dimitri. As a first time buyer I'm lost when it comes to all the property jargon but I'm now at ease after speaking to him. What I like is that he seems genuine and willing to help unlike other agents that I have spoken to recently. Keep up the good work, don't be like other typical estate agents.
Hi Michael,Thank you for your comments regarding D'Mitry in the Ilford office, He is one of our newer staff members who has recently completed our award winning training so it is great to hear that he is doing a fantastic job.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotAmazing Mortgage Broker
Will Nash is a dedicated broker that shows a keen interest in his job and the market. A pleasure to work with!
Dear Ali,Your feedback is much valued, thank you very much.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotHad an brilliant experience with Ammer…
Had an brilliant experience with Ammer whilst he has been helping me find a house to buy. He has been keeping me informed and has allowed me to view a property which were not on market before other people. This is helping me find a property unlike other agents. I really hope I find my home through this agent and would recommend starting your search with him.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
GoogleVery positive and attentive team. All staff that helped me were really good and great to talk to. They really care about finding the best for their customers.
Good Morning Dennis, Thank you for leaving us your feedback. We're delighted that we were able to provide you with an excellent service. All the best, Douglas Allen
5/5
TrustpilotI was about to cancel a viewing due to …
I was about to cancel a viewing due to certain information about the property, which turned out to be exaggerated, the sale negotiator Max, didn't give up, got all the information we needed about the property, hung on, persuaded my wife and I to view the property and basically helped us right though to our offer being accepted. I would recommend this office to anyone thinking of buying.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotThe team is great and kind
The team is great and kind. Loved the way they helped me through out my first rental home @Jordie, Chris and the rest of the crew 👍 thankyou guys....
Hi Kabelothabo, Thank you for your kind review - we will pass this on to the team! Best Wishes, Douglas Allen
5/5
TrustpilotShana Jagger has been most helpful in…
Shana Jagger has been most helpful in arranging viewings for my wife and me. Many thanks!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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