Douglas Allen Basildon reviews

★★★★★ 5/5

Trustpilot

Very thorough, helpful, friendly service

We chose Douglas Allen based on their open house service, which most other estate agents don't offer. Simon has visited us twice now and has always been so helpful and answered all of our questions. He is very thorough and thinks of every detail. This is our first time selling a house but I feel very relaxed and positive about it all so far. Plus its moving very quickly which is fab. I also really like the online access to my account so we can easily see exactly what is happening without having to call.

Miss · 6 May 2016

★★★★★ 5/5

Trustpilot

Polite, helpful and genuine

I viewed 6 homes today along with my wife as one does when trying to buy a new home. Open days all blend into one, I can not tell one house or estate agent from another after a busy Saturday until I came across a young man called Jake from your Chingford office. From the moment we arrived and he shook our hand his positive can do attitude and local knowledge was outsanding! He listened and was genuinely interested in helping us find a house through Douglas Allen by the time we left I was convinced that he would go that extra mile to make this process a lot easier. Credit where credit is due and we really hope we can find through Jake in the near future.

B · 30 April 2016

★★★★★ 5/5

Trustpilot

Great service

I'm currently going through the purchase of a property through douglas allen in ilford and I'm very happy with the treatment that I received from the whole team. Starting from the appointment of the property Dmitry managed to spend time and talk to me even though there were so many people going in and out. Dmitry spent time with me over the phone to help me with my offer. Even when he was away ashan kept in touch with me and kept things moving. I am grateful to the whole team for keeping things simple and their service is definitely one of a kind. Thank you douglas allen. I'm looking forward to buying through you again.

Mr · 23 April 2016

★★★★★ 5/5

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Sheryce Slater/Ashok Verma

Sheryce Slater - Absolute gem! Since the first viewing, from the moment we met, she has been nothing short of professional and polite. Eager to help and shows genuine interest in specific requirements. We couldn’t be happier with the service that we have received. We have also been in contact with ASHOK VERMA who also displayed the utmost assistance above and beyond. Thoroughly recommend the whole branch and company.

Hasan · 26 August 2021

★★★★★ 4/5

Trustpilot

Great Service

Chelsey Baldwin and Wayne in particular were excellent people to work with. The valuation was spot on and we had offers after one day of viewing. They were always on hand to answer any questions and ensured we were always aware of what was going on with the buyers. We had engaged with some other local agents in the area but knew Douglas Allen were going to get us the best price and best buyer because of the way they went about the whole process, particularly the valuation.I would certainly use them again!

Samuel · 15 April 2016

★★★★★ 5/5

Trustpilot

Excellent Service

Sold a house belonging to my mother. Alison and John Jo supported by Tanya worked very hard to make sure this process was as smooth as possible. They kept us involved in everything and managed to negotiate a very good deal for my mother. This was quite a stressful time for my mother and the level of emotional support, cups of tea and service that they provided went above and beyond what you would expect. They were very patient and explained things clearly and the support was continuous even after we exchanged. We would have no hesitation in recommending Alison and Douglas Allen. Thank you for everything.

Toby · 19 March 2016

★★★★★ 5/5

Trustpilot

A* service East Ham

My sister asked me to go see Hassan at the East Ham store as she knows him from school. I went with full intentions to find a property to rent untill Hassan talked me through the process of buying and what is required, he was very helpfull and patient for the million questions i had and showed absolute professionalism at all times. He then forwded me to the mortgage advisor who was also very helpful. Im now looking to buy with Douglas Allen rather than rent. Thanks guys

Anila · 1 March 2016

★★★★★ 5/5

Trustpilot

East Ham Branch - Fantastic

I have been so happy with everyone in East Ham office, they have been really helpful,so kind and friendly. Every time I visit the office they always welcome me, Natasha always has a tea ready for me. Shawn and natasha was at my house doing the viewings which was very very busy but they was very good keeping it under control. Natasha has helped me so much to find a property to move to. She even drove me to my viewings and helped me sort out some issues I had when I lost my freedom pass. Charlotte, Maureen and Faisal also have been so helpful keeping me up to date with everything. I'm so so glad I came to them they have been there for me every step of the way. I hope to see you all when I am back in London. Thank you so much. Christine

Christine · 15 February 2016

★★★★★ 5/5

Trustpilot

Barkingside branch - Mrs Kaur

I would just like to take this opportunity to say how pleased I am with the service I have received so far from Douglas Allen. When I had to find a agent I was so confused to as where to go. At first I decided to go with Hart. What a mistake I made. 2 months had gone by and still no interest in my property. I then decided to change my agent and go to Douglas Allen. Straight away I was made welcome there and Daniel and Lymberk ensured me that they sell my house at a great price. Within 2-3 weeks my house was sold. I was so happy. I would definitely recommend Douglas Allen to family and friends . Thanks again to all the team for making my experience great.

Kulbir · 2 February 2016

★★★★★ 5/5

Trustpilot

Emma Fisher - Chadwell heath

I would defiantly be the first to recommend Douglas Allen with high recomendations to emma at Chadwell heath she was very friendly from the time she answered the phone to when I left a viewing which she arranged. Even though I have found my dream home through another estate agent in the area I will certainly when I decide to move will be getting in contact with her for the selling side of things but until then I will be recommending her to all My friends and family because of her willingness to go that extra step.

Joanne · 21 January 2016

★★★★★ 5/5

Trustpilot

Review for Will Nash - Mortgage advice and execution

This review is for Will Nash. We used Will's services on multiple occasions, starting with mortgage advice on our first home three years ago. We were recommended to speak to Will through a Douglas Allen real estate agent as we viewed a property and were looking to make an offer. At first impression, Will's competence in the field of mortgage advice/execution were apparent along with his confidence. This allowed us to trust him and the tools he was using. His opinion carried a significant weight when we made our decision. Although that particular sale fell through as our offer was not accepted, the impression Will created led us to seek him for our consequent offers. Since then we have used his services for multiple bu to lets. Will exudes knowledge and passion for his chosen field and demonstrates genuine care for his clients. We have never come out of a meeting dissatisfied or with questions/confused. He is patient when listening to the questions and make every effort to ensure his clients have a clear idea of the options at hand. It is apparent that he has invested a lot of time in this profession which allows him to fine tune his mannerism and advice to the client's base line knowledge. We would not hesitate to work with Will for our ongoing and future engagements and have plenty of times recommended his services to our friends (who have been equally impressed). Best Swati

Swati · 15 January 2016

★★★★★ 5/5

Trustpilot

Will Nash - the best there is and the best there ever will be.

We moved into our property in October 2015 and once again we owe it to the first class service received from Will Nash. This is our third property the first one purchased in 2006 when we first approached Will and he delivered then. Needless to say we have used him ever since and he has always come up trumps. Will makes you feel like you are his only client, always being available even when on vacation. I have lost count of the number of friends and work colleagues that both my wife and I have referred to him and the feedback we get is always positive. From a personal note; we now live in a very nice neighbourhood and a great house with our kids attending fantastic schools and I can honestly say Will Nash paid a huge part in getting us here. We would not consider using anyone else.

Del · 14 January 2016

★★★★★ 5/5

Trustpilot

Will Nash

Will Nash Will has just recently handled our mortgage for our first house purchase and was from excellent from start to finish. He has a 'can do' attitude and is always willing to help, in my opinion he went above and beyond what was required to ensure our house purchase was as smooth as possible. We always felt like we were in the best possible hands. I would not hesitate to use him again and would definitely recommended his services to friends and family.

Darren · 11 January 2016

★★★★★ 5/5

Trustpilot

Will Nash

Will Nash handled the mortgage for our new property in Sutton and was, as always, excellent! Will handled the admin, liasion with the lenders, paperwork and various chasing and running around with urgency and enthusiasm and never let us down, despite a very tough deadline to achieve. Will also handled the other more messy bits that a lot of people don't appreciate - liaising with estate agents, sending emails and making calls etc , all of which he doesn't have to do, but in terms of going the extra mile that's what makes his service that much better than anyone else! We have used Will many times before and he has always been professional, courteous, flexible and offered great advice. An obvious expert in his field I know I can trust Will, and we have always and will continue to go to Will when we are purchasing or re-mortgaging property.

Tristan · 11 January 2016

★★★★★ 5/5

Trustpilot

Will Nash

Will Nash helped to arrange my initial mortgage when I was selling with Douglas Allen four years ago. The service he provided was so good that I have returned to him two further times to assist me with remortgaging. Will inspires a very high level of confidence in me that he knows all of the products that are available on the market and can also break down interest rates vs. fees paid so that overall I am getting the best deal. Will always appears very knowledgeable about market trends and I find his advice as to how to consider how interest rates and property prices will change in the future to be very valuable. Will always makes me feel like a valued and remembered customer and takes the time to make sure that I have understood all the aspects of the deal. I fully intend to return to Will the next time I need to remortgage.

Helen · 11 January 2016

★★★★★ 5/5

Trustpilot

Will Nash

We were very grateful for having Will Nash as our mortgage adviser. He handled the documentation incredibly well. He also did more than he even had to do! He went to the limits for us. He helped us choose the right property, even though there were some bumps in this journey, Will Nash helped us through it and it all resulted in a very satisfying outcome! I can't express how much we need to thank him. He deserves to be praised constantly!! We finally have the house we've been dreaming of, this dream was achieved by Will Nash. His decisions really changed our lives! Thank you, Will! Kind regards, Simona&Chris

Simona · 10 January 2016

★★★★★ 5/5

Trustpilot

Will Nash

I have been working with Will Nash since 2010 where he has helped me acquire a mortgage for my first property. I found Will's knowledge in these matters to be second to none, so much so that I have close friends of mine to Will where he has helped them acquire mortgages also. Moreover Will has become my defacto go to person for all matters regarding mortgages. I recently acquired another mortgage through Will Nash's advice and secured a re-mortgage for my father also. Will has a clear and unrivalled knowledge in my opinion and I hope to work with him in the future as well as keep on recommending Will to friends and family who may require a mortgage.

Mo · 9 January 2016

★★★★★ 5/5

Trustpilot

Effective, fast and easy to deal with

Very, honest, open and professional. I went in with a goal and they helped me form the strategy to fulfill on it. At a difficult time to sell we managed to market and sell the house in a relatively short time. It was an up and down process but in the end we had 3 acceptable offers. They were also very human and approachable and easy to deal with. I would recommend them, certainly the Barkingside branch, unreservedly.

Peter · 25 July 2018

★★★★★ 4/5

Trustpilot

Efficient Service

A quick note to thank the South Chingford Team at Douglas Allen for their proactive approach to selling our property. The speed in arranging an open day event was fantastic, the number of people who attended the event was amasing. Would like to mention Natasha Merceica in the conveyancing department who kept us up to date all the way, efficient and on the ball, thank you for pushing everything through and helping us to move into our new home just before Christmas, you really have made my birthday wish come true!

Monica · 21 December 2015

★★★★★ 1/5

Trustpilot

Very bad Experiance do your homework much better around

Very bad experience I did put a review up before actually completion of a sale and have now removed it as now I know I should of waited until everything is done before putting up a review as they will ask before completion. Sale no longer possible through these agents the Chingford branch have really let me down don't believe what they say as they are unwilling to honour verbal contracts and expected me to exchange with an open completion date as buyer could not get there funds on the date to exchange and complete plus the reduction I was offered on fees by glen was now void as the managing director did not approve but legally that is not allowed none or less I choose to not exchange as I was disgusted by the way I was being treated I had to deal with 6 different members of staff over 2 weeks trying to resolve. Have a look around there are much cheaper agents around and better services.

Aaron · 4 December 2015

★★★★★ 5/5

Trustpilot

Excellent customer service

A little while ago, we bought our dream property through Douglas Allen, Woodford office. We think that the main reason the review is a 5 star, is because of Gregory Moore, who treats you like his one and only client. Your concerns are his concerns, and he works incredibly hard and has a lot of experience to make things go smoothly and the way that you want. Emails and phone calls are answered very quickly and thoroughly - you will never be left wondering what is happening. Gregory always strived to give the very highest level of customer service to us.

P · 13 November 2015

★★★★★ 1/5

Trustpilot

Full of S***! Do NOT Use

Got told that the property was valued at £400k and that the agent had over 300 buyers ready to offer. I was told that the property would have an offer within 2 weeks. I was sceptical but signed a 2 week contract. They arranged a single open house and 17 out of 23 bookings visited. I received no communication other than the fact they wanted to arrange another open house. When I asked for the feedback I was given access to the information that said i had been given feedback already?!?! I chased further but received nothing. I offered to extend my contract if they reduced the fee since their original bravado had not materialised. Instead of discussing the options they stopped talking to me!

JJ · 8 November 2015

★★★★★ 5/5

Trustpilot

10/10 Douglas Allen Barkingside

Worried about selling before I found a property I was convinced by Kailesh to at the very least have a valuation by Douglas Allen. I agreed however was still worried, the branch manager Daniel, showed me how bettering my position would help with my property search. We agreed to a marketing strategy that would last 3weeks and I rested all my hopes in their hands. During these 3 weeks Kailesh constantly kept me up to date with new properties and although I have not found the perfect home yet, I have received an offer on my property 30,000 over the asking price. This allowed me to go back to a previous property that I had loved and was able to secure it. If it wasn't for Kailesh and Daniel I may still be struggling in my old home an all round 10/10 service.

Sun · 6 November 2015

★★★★★ 5/5

Trustpilot

Better late then never.

As a first time buyer I wasn't sure what to expect when purchasing my flat. What I would say is patience is a virtue, I was told it could take up to 3 months for the entire process to go through. In actual fact it took a total of 6 months so double the time I was told at the start. Safe to say I got little anxious as each month passed and I had no clear idea of if when we will exchange. Through all of this I had a great Estate agent who was always available and happy to help. I always got a response from them even if it was not right away and it was always reassuring. I am happy with the service provided and would recommend to any first time buyer.

Sameena · 2 November 2015