Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
We were very impressed with Douglas Allen. Incredibly efficient and seamless process from start to finish. Very available and helpful with queries. Overall a very professional service. Would recommend future customers. In particular Maria Ticehurst and Janine.Hannah
Hannah · 27 July 2016
Agent replied · 25 October 2024
Dear Hannah,Thank you very much for your kind feedback on our Wanstead office and in particular Maria and Janine, Both have a real passion for what they do and will be delighted that they have helped you in moving home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotJodie, Joanna and an amazing team
Jodie, Joanna have been very lovely and helpful and the team is very amazing and efficient. Though we were not able to continue with our transfer, they were very kind, understanding and just such respectful to how they take care of people. Many thanks to their team and keep up the amazing work that you do.
Karter · 25 August 2023
Agent replied · 25 October 2024
Hi Karter,Thank you for leaving a review! We're delighted to hear how positive your experience with our agents has been and how efficient you've found them to be throughout your journey with us.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotGreat service
Nick, Jayden and the team were very helpful and professional we would have no hesitation in recommending them.The customer service we received was first class.
Trevor · 2 November 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 4/5
TrustpilotHelpful, friendly agents
Really helpful, friendly agents particularly Tricia and Heather. Made the house buying process so much less stressful. I was really grateful for their patience and support when my original flat sale fell through. Would definately recommend.
Nazia · 28 September 2017
Agent replied · 25 October 2024
Dear Nazia,Many thanks for your 5 Star Trust Pilot review, Heather, Trisha and the whole Loughton team will be so pleased to hear their efforts helped so much.On behalf of us all I would like to wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service. Very smooth process from beginning to end throughout the house purchase. Hasan Anwar@ Douglas East Ham branch was very Friendly, proactive and professional and he helped me with everything that needed to be done and sorted out all paperworks. Supported me step by step. Hasan Anwar answers to even the most obvious of questions. Communicated via phone and email throughout the process for regular updates on new arrivals, and the knowledge is just fantastic.I would recommend this company and Hasan Anwar from Douglas Allan East Ham branch to anyone looking for a house.... Gopal
SB · 9 February 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotAbbie and Chloe were excellent …
Abbie and Chloe were excellent throughout and made our experience with Douglas Allen an enjoyable one. They were efficient and informative and I would recommend their service to all. Thank you for all your help.
Michael · 20 July 2018
Agent replied · 25 October 2024
Dear Michael & Lisa,Sincere thanks for your review and kind comments regarding Chloe and Abbie at our Basildon Lettings operation. They both have a true passion for their business and take great pride in offering a premium service to sincerely help their customers.Kind Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat service
Everyone involved in the transaction (Ray, Janine, Maria) has always been friendly, professional and efficient. Especially Janine who had to deal with a very poor service provided by my solicitor, Marcus Baum.Thank you all for your help!
Matteo · 7 November 2015
Agent replied · 25 October 2024
Dear Matteo,Thank you for writing your kind comments. Ray, Maria and Janine would have seen it as their duty to provide you with the highest levels of customer care during your transaction and I am delighted that there were efforts were successful in helping you move home.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotPerfect
The whole service from Douglas Allen is seamless. From start to finish they give you all the help you need. I mainly dealt with Stephen ford and khaleesha love day and I couldn't have asked for more.
Tom · 21 October 2015
Agent replied · 25 October 2024
Dear Mr Judd,Thank you for your 5 Star review relating to Steve and Khaleesha. Our Woodford Green office take enormous pride in helping their customers at every stage of the home-move transaction and I am glad their efforts have been recognised in this manner.Genuine thanks for choosing Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSale of No 17
I found the team at Chingford to be extremely professional & at the same time friendly. James, Jess & Zac were there at all times to advise ,help, and reassure me. They could not have been better.
Peter · 27 August 2015
Agent replied · 25 October 2024
Dear Mr Antill,Thank you ever so much for your kind comments regarding our team at Chingford. We realise there are many estate agents you could have chosen and we aim to be the very best, always. James, Jess and Zac will be delighted their efforts have been recognised by you in this way.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotGreat service after a couple of hiccups…
Great service after a couple of hiccups at the start. Wendy Ellis was the person looking after me at the beginning. All the staff were easy to get on with and friendly.
Susan · 2 December 2019
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotMy partner and I were assisted by Aamir…
My partner and I were assisted by Aamir riaz today who provided us with a fantastic experience. Aamir immediately conveyed professionalism, built a good rapport with us and was very helpful and enthusiastic which all helped to make the experience as good as it was.
Lorik · 13 April 2024
Agent replied · 25 October 2024
Hi Lorik,
I'm very happy to hear that Aamir was able to provide you with such a fantastic experience and enthusiastic service. I'll be sure to let him know your feedback.
Thanks,
Branch Manager
★★★★★ 5/5
TrustpilotEXCELLENT SERVICE
I came to visit Michael in the Chadwell Heath branch and was impressed by the vibrant energy of the branch from when I worked in the door . We sat down and went through potential properties and he introduced me to the VIP service which was well explained and think that this can benefit me in my property search I have been into many agents but I can say Chadwell Heath branch shows top class service and I would highly recommend because they actually seem like they want to HELP I look forward to purchasing through Douglas AllenM
Maria · 26 November 2019
Agent replied · 25 October 2024
Dear Maria,Many thanks for your kind words and 5* review of our Chadwell Heath team, they will be delighted with your recognition and more so that they are helping to find your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotWe purchased our house earlier this…
We purchased our house earlier this year after looking for several years. We found Ray helpful when searching for houses. Over the years he learnt about our criterias and what we were looking for in a house. He would often get us to view houses before they went onto the market with our criteria in mind. Once we found the house and offer was accepted, Janine ensured the transaction went as smoothly as possible and also made herself available for any questions or concerns during that time.
Jaanani · 20 November 2019
Agent replied · 25 October 2024
Dear Jaanani,Many thanks for taking the time to post your 5 Star review of your experience when buying your home through our Wanstead office and in particular the help you were given by Ray and Janine. Ray must be the most experienced estate agent living and working in the Wanstead area and takes great pride in using his knowledge to find our customers their dream home. Janine’s value as a Sales Progressor is incredible, many companies don’t go to the expense of employing these but as you can see, her skill and all-round assistance are such an asset throughout what can be a stressful time.On behalf of our team I would like to wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat service at Douglas Allen
I have had a great experience so far with Douglas Allen for the purchase of a flat. I have been mainly dealing with Maria Ticehurst, who has provided invaluable professional advice in the purchase especially as I am a first time buyer this support has been essential for me and helped me make my decision. So far, all communication has been quick and detailed and I have been informed off all steps which has given me piece of mind on the stages of the process. I wouldn't hesitate in recommending Douglas Allen and Maria in particular if you are thinking of purchasing in the Walthamstow area.
Aimee · 13 November 2019
Agent replied · 25 October 2024
Hi Aimee,thank you for taking the time to post your 5 star review regarding Maria in the Walthamstow office. I am pleased to see that she has been of great help to you during the process of buying and been there to answer any questions that you might have. I hope you will be happy in your new home .thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotProperty Sale
Our thanks to Daniel, Lynburge and Ummad at the Barkingside office. They were very proactive in obtaining viewers and potential buyers leading to a succesful sale as well as providing good advice along the way.P Regis
Peter · 21 September 2016
Agent replied · 25 October 2024
Dear Mr Regis,Thank you for your positive feedback regarding my team in Barkingside. In a changing market Estate agents need to be more pro-active rather than just waiting for the phone to ring. Its great to hear that the team there have delivered for you and wish you happiness in your new home.Thanks againRob Wade Associate Operations Direector
★★★★★ 5/5
TrustpilotI contacted Douglas Allen for a desktop…
I contacted Douglas Allen for a desktop valuation quote and spoke to a chap called David. I have to say he was very good and really helpful. He patiently took the time to answer all your questions with honesty and even offered additional advice to improve the selling price of my property. He knows his stuff and have given me detailed, honest advice with my best interests at heart and I have now walked away from this conversation with him with a definitive strategy.
Amit · 5 November 2019
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 1/5
TrustpilotUnprofessional! Dishonest staff.
Unprofessional! Tried to arrange a viewing of a property with this estate agent - Chadwell Heath office. They took our details at the beginning of the week - that we're not in a chain, mortgage in place, budget etc. Agent told us he would get back to us about a viewing. Didn't hear anything at the end of the day or following morning. So I called and enquired what's happening? They said they were trying to sort out a date with the seller. This went on all week always the same reply. We have not had this experience with any other agent; a long delay in sorting out a viewing or not being forthcoming with information as we asked is the property 'under offer'. Friday afternoon my husband calls again same thing. Later this evening I see the property shows on a website as 'sold stc'. They wasted our time by not just sharing basic information that an offer is being considered. Many other agents have the decency and professionalism to do this. Told a few other people this evening what happened and when I told them who the agent was. They all had negative experiences of this estate agent. Spoke to several of their staff over the week between my husband and I. Hope this makes others aware what they're like and they'll waste your time.
T · 2 November 2019
Agent replied · 25 October 2024
Dear Ms KhatunWe are sorry to learn of your experience whilst endeavouring to view a property through Douglas Allen and appreciate the frustration of losing out on an ideal property. Whilst the staff were trying to arranging a mutually convenient viewing time, the seller advised that they wanted to consider a revised offer from a buyer who had already viewed the property. The seller subsequently accepted this offer, declined further viewings and the website was updated. We hope that this reassures you that we were following our seller's instructions as required however please contact the Customer Relations department on 01702 540802 or email customer.relations@arunestates.co.uk if you would like to share any further information with us.Thank you.Douglas Allen
★★★★★ 5/5
GoogleFirst time buyer and the process so far has been smooth and efficient. All staff are friendly and very helpful. Thank you mostly to Greg and Morgan who have been understanding and accommodating. Fantastic service!
Leanne · 2 October 2024
Agent replied · 23 October 2024
Hello Leanne,
Thank you for your lovely review! We're thrilled to hear that your first-time buying experience has been smooth and efficient. Greg and Morgan will be delighted to know they made a positive impact.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotI cannot thank Chloe and her team…
I cannot thank Chloe and her team enough for making an incredibly difficult situation so much better for me and my family.They have gone over and above to help us !Would thoroughly recommend them
Sue · 23 September 2018
Agent replied · 25 October 2024
Dear Ms Arnone,Thank you very much indeed for your 5 Star review of Chloe and her Basildon Lettings team, I am glad they were so helpful. Chloe and Abbie are true professionals who have the highest regard for providing their customers with a premium service which it sounds as if you benefitted from. They will be chuffed with your recognition.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotReally happy with the service I’m…
Really happy with the service I’m receiving from Douglas Allen Walthamstow. As a first time single buyer navigating the process Faisal has debunked the jargon and exposed the myths behind high street banks making the steps I need to secure my first property clear, simple and achievable. Ben kicked off viewings by showing me a great little property that had just come to market and not available online yet. So far so good! Looking forward to securing my first home with Douglas Allen.
Ami · 6 October 2019
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotI recently sold my property through…
I recently sold my property through Chadwell Heath branch of Douglas Allen, Michelle Hawthorne was very professional, kept me up to date All the way through she definately went that extra mileAndrew Blake
Andrew · 29 March 2019
Agent replied · 25 October 2024
Dear Andrew, Keeping our clients informed and up to date is the key to helping them ensure their sale move through as smoothly as possible. A part of helping our clients as you say is going the extra mile which we are pleased to do.I wish you all the best for the future and remember we are their to help at any time in the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotTara was one of the most helpful estate …
Tara was one of the most helpful estate agents I've worked. She gave us great advice throughout our search for a new property and I'd definitely recommend her to anyone looking to buy or sell.
Dan · 5 July 2017
Agent replied · 25 October 2024
Dear Mr Cosgrove,Thank you very much indeed regarding your feedback of our Brentwood office and in particular Tara, she will be delighted to have been of such help and indeed with your recognition.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotI found the staff at the Chingford branch very helpful
I found the staff at the Chingford Mount branch to be very professional, personable and willing to help. Furthermore, as a HR Professional Practitioner and Strategic HRM Academic, it is evident to me that the staff at this branch are experienced and have sound knowledge of the property market. Additionally, Jess always makes an effort to keep me up to date with developments, and is open and honest, giving sound advice based on her objective insights. It is obvious from my interactions with her that she cares and is passionate about her job. Akin to her colleagues, Jess always greets me with a smile on her face, which is why I would recommend this branch of Douglas Allen to others. Moreover, the effort made by Jess and her colleagues, makes me feel confident that there is commitment to sell my property. Professor Doirean Wilson
Dr · 13 August 2019
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
★★★★★ 5/5
GoogleVery friendly and professional. Phebi, Greg and Luke have been the best. I have registered and worked with several other estate agents but this team is by far the easiest to work with. Thank you
BookTime · 23 September 2024
Agent replied · 23 October 2024
Good Morning,
Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass your kind words on to Phebi, Greg, Luke and the team.
All the best,
Douglas Allen
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