Douglas Allen Basildon reviews

★★★★★ 5/5

Trustpilot

Efficient honest competent and personable.

This company contacted me when I was searching for property and asked if I was intending to sell, would I like a valuation. Within a few days someone came to my flat, valued it and suggested terms for selling which were agreed. I was expecting viewings to go on for some weeks but the interest that was created meant that an acceptable offer was made after about a week and a half. There was some communication problem for a while but this was due to their Dalston office closing at short notice. Now things are going well and the sale is proceeding and communication is good. My particular thanks to Jat and Danielle Bourne.

Mr · 6 August 2015

★★★★★ 2/5

Trustpilot

Very disapointed!

We were told that Douglas Allen were the best agents to sell our property, and that by using them we would have a stress free experience, high customer care and professionalism at all times! Having lived in our home for 39 years, and having to move only because of mobility problems, a stress free experience and top class customer care were top of our agenda, unfortunately Douglas Allen have not delivered, and now we are tied into a 20 week contract, having to just make the best of a bad situation, for which we have to pay for the privilege of poor customer service, endless excuses and anything but "STRESS FREE"! Saying all that, there is one member of staff who has stopped us from going totally insane, (thank you Ian).

Mr · 30 March 2015

★★★★★ 2/5

Trustpilot

Valuation review

We short listed 2 agents to consider putting our house on the market with. Was considering the idea of an open house as described by your employee. However the administration process that should have followed was shocking. I had to chase on 2 occasions for the letter by post or email that confirmed the valuation, which to this day, several weeks later has never arrived. The email never arrived and all I received was a one liner giving the valuation amount. Not very professional at all. I would be paying Douglas Allen to do all the work, not expect to have to chase up. Not a good impression. The star rating above is not totally accurate. Their was no friction during the meeting, however it was an inadequate experience.

Mrs · 27 March 2015

★★★★★ 5/5

Google

my experience has been a very delightful one, Phebi was very helpfull and knowledgeable and answer my all question and she found my choice.the whole team is execelent and helpfull.specielaly thank to phebi. i really apprecite to her. thank you all the best to your future.

Sujon · 28 November 2023

★★★★★ 5/5

Trustpilot

Cathryn Martin

I am delighted to recommend Douglas Allen and especially Cathryn who answered my numerous questions about properties on sale which she was kind enough to advise of. Although I did not purchase from this estate agent, I was very happy with their prompt service and especially Cathryns willingness to accommodate my viewing days and timings. I wish her and all of Douglas Allen well and should you choose to use their services, you will be impressed with their professionalism.

R · 21 January 2016

★★★★★ 5/5

Trustpilot

Will Nash

Will is an excellent mortgage advisor. Easy to deal with, reliable and very keen to provide advice on the best products for specific mortgage needs. It is immediately apparent that Will is highly knowledgeable and experienced in the mortgage industry. I am working with Will for the second time. This is because he makes the usually tough and drawn out mortgage process as simple as possible while making sure I know everything I need to know. Very happy customer.

Ben · 8 January 2016

★★★★★ 5/5

Trustpilot

Great team, great service.

Lucy Christopher and her team at the Basildon branch have been really great and helped us get through the difficult process of getting our late Mum's house on the market. They handled the process with sensitivity and kindness. They managed to find a buyer at a particularly difficult time in the housing market. Thank you to all those involved.

Linsey · 7 November 2022

★★★★★ 5/5

Trustpilot

Great service from East Ham and Riana

I really cannot recommend Douglas Allen enough, especially Riana in the East Ham office. Although we didn’t end up purchasing through her, she was really helping prior to us finding our home, very informative at viewings and even after we had our sale agreed via another agent. It was really refreshing to come across an agent who was genuinely interested in helping us. A credit to the team!!

Millie · 19 August 2021

★★★★★ 5/5

Google

Had a pleasant experience working with Carter at Douglas Allen. Communication was very efficient and nothing was too much to ask. Would always introduce me to the newest desirable properties. Couldn’t recommend highly enough

Chrissie · 26 September 2026

★★★★★ 5/5

Trustpilot

Abbie and Chloe have been...

Abbie and Chloe have been absolutely amazing. Both so friendly and lovely and made the experience of moving so easy and as stress free as possiible. Abbie is always in touch and let’s us know we are always free to call with any questions even the most silly to any problems we might have in the future. Couldn’t recommend them highly enough. Both fantastic ladies and if I have the opportunity will be sending people their way!

Shaunii · 5 March 2018

★★★★★ 5/5

Trustpilot

I’d like to say a big thanks to Richard…

I’d like to say a big thanks to Richard and all the team at Woodford for helping us find our new home, the service we received was brilliant, after our purchase fell through with another agent, he took the time to understand what we wanted and gave some good advice, showed us some great houses and they turned a stressful time into a positive experience, I couldn’t recommend them highly enough. Puts other agents to shame

James · 23 November 2018

★★★★★ 5/5

Trustpilot

Chelsey Baldwin

All of the team at Douglas Allen Basildon have been great, friendly and professional. Sales Progressor Chelsey has been professional, encouraging and helpful all the way through a difficult and extremely long drawn out sale and purchase. She always returned my calls when asked to, made many more on my behalf and she made many a stressful problem easier to bear with her positive outlook and upbeat sense of humour. I would highly recommend Douglas Allen to anyone.

Francesca · 22 August 2016

★★★★★ 5/5

Trustpilot

Excellent service provided by Stephen and the Team at Douglas Allen

Excellent service provided by Stephen Ford. Stephen was a huge help in selling a property for us and went over and beyond to make sure that our property got sold. With buyers delaying matters, and all sorts of logistics going wrong, Stephen and the team were there on hand to go the extra mile to help us achieve our goal. Thank you to Stephen and the team!

Zara · 26 August 2021

★★★★★ 5/5

Trustpilot

Thanks Douglas Allen Woodford

Thanks Douglas Allen Woodford I had a few agents round to see my home. I chose Douglas Allen as they seemed to know the market the best and had a lot of evidence to support their figures. I was really pleased with the service throughout and once I had sold they continued to update me right up until I handed over the keys. Special thanks to Steve and Keith who were the key players in my move.

Jessica · 30 September 2017

★★★★★ 5/5

Trustpilot

Douglas Allen were a nice company to …

Douglas Allen were a nice company to deal with. They were not your typical pushy agent but they were assertive. There were a few problems throughout the legal process once we had sold but Keith took each one in his stride with Steve taking a hard line with our buyers when they started delaying the process. It all fell back into place with a no nonsense approach and we moved last month. Very grateful to you all.

Paul · 28 September 2017

★★★★★ 5/5

Google

We recently sold our property with Douglas Allen. Michelle and Chelsey were absolutely fantastic in helping us in not just the moving aspects, getting the viewings rightly screened and checked but in also the post agreed sale activities. Even going as far to talk to our solicitor when we got stuck with some of the legal nuances that you're just expected to know. Absolutely fantastic service and made a very stressful event just that little bit more tolerable

Simon · 24 October 2023

★★★★★ 5/5

Google

I have spoken to Lettings recently to help start my search for a new home. Thank you to Jodie who has been very helpful so far.

Kevin · 3 November 2024

★★★★★ 5/5

Google

Had the pleasure of dealing with Anthony Ayres and Greg Wade at Douglas Allen. Can’t recommend them highly enough. Was selling and buying with them, kept me informed every step of the way, genuinely nice people to deal with. Thank you guys!

Mark · 15 November 2025

★★★★★ 5/5

Trustpilot

Brilliant Service

We received brilliant service from Michelle and the team at Chadwell Heath branch.when we put our house on the market recently.Michelle came to our house and explained everything and answered our questions, made filling the forms easy & on our open days Michael, Adrian & Leyla were excellent with the viewers making everything very easy for us. We would have no hesitation in recommending Douglas Allen Chadwell Heath to friends & family first class service. Mary O'Driscoll

Customer · 28 July 2016

★★★★★ 4/5

Trustpilot

Barkingside estate agents

This is our first house purchase and we have been very happy with Douglas Allen Barkingside branch. Ummad was the person that we first met when viewing and felt straight away that he was someone that could trust and he knew a lot about the property. There were some teething problems, however we were reassured by Ummad and Daniel. We would recommend Douglas Allen as a good all round estate agent and their local knowledge was excellent.

Jon · 17 June 2016

★★★★★ 5/5

Trustpilot

Excellent service from Douglas Allen, Chadwell Heath Branch

I had a really positive experience buying multiple properties with the Chadwell Heath branch of Douglas Allen, particularly in comparison to some of the other estate agents in the area. The phone was always answered, calls always returned and there was a good level of communication throughout the entire process. Ben and Emma were particularly helpful and made me feel like a valued customer. The branch run a very efficient and friendly service and come highly recommended!

Niaomi · 7 February 2016

★★★★★ 5/5

Trustpilot

Thank you Janine!!

Just wanted to say a huge thank you to Janine Briggs (wansted office) Janine has been instrumental in securing our new home. It was a complicated and frustrating transaction but Janine was calm, efficient and proactive throughout the whole process, keeping us updated at every hurdle (and there were a few!!) We are very grateful to Janine for going above and beyond the call of duty during an extremely stressful time. Sterling work Janine.. thank you!!

Sarah · 11 August 2017

★★★★★ 5/5

Trustpilot

Michelle Idugboe from Chadwell Heath…

Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.

Izzy · 30 January 2026

★★★★★ 5/5

Google

Luke Minors was amazing throughout the process. Followed up with us promptly, and was always positive and kind. Would recommend asking to speak directly!

Leke · 19 November 2024