Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant Service
We received brilliant service from Michelle and the team at Chadwell Heath branch.when we put our house on the market recently.Michelle came to our house and explained everything and answered our questions, made filling the forms easy & on our open days Michael, Adrian & Leyla were excellent with the viewers making everything very easy for us. We would have no hesitation in recommending Douglas Allen Chadwell Heath to friends & family first class service. Mary O'Driscoll
Customer · 28 July 2016
Agent replied · 25 October 2024
Dear Mary, thank you for taking the time to comment on the service that you have received from our Chadwell Heath office and the staff named. It is always our aim to ensure we make the moving process for clients as easy as possible, looking to help them from the day we first meet right through until completion. It is also great to hear that the open day was a complete success which is a excellent way to ensure that we maximise the interest and reduce the stress for all involved.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 4/5
TrustpilotBarkingside estate agents
This is our first house purchase and we have been very happy with Douglas Allen Barkingside branch. Ummad was the person that we first met when viewing and felt straight away that he was someone that could trust and he knew a lot about the property. There were some teething problems, however we were reassured by Ummad and Daniel. We would recommend Douglas Allen as a good all round estate agent and their local knowledge was excellent.
Jon · 17 June 2016
Agent replied · 25 October 2024
Dear Mr Saltmarsh,Thank you very much for your kind comments regarding our Barkingside office, Dan and Ummad will be genuinely pleased they were able to help you successfully purchase your first home.On behalf of all of us I would like to wish you many years of happiness there.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleHad the pleasure of dealing with Anthony Ayres and Greg Wade at Douglas Allen. Can’t recommend them highly enough. Was selling and buying with them, kept me informed every step of the way, genuinely nice people to deal with. Thank you guys!
Mark · 15 November 2025
Agent replied · 22 November 2025
Good afternoon,
Thank you for your review.
We’re delighted that Anthony, Greg, and the team provided such excellent service throughout your selling and buying process.
We’ll be sure to pass your feedback on to the Basildon team.
Warm regards,
Douglas Allen
Basildon
★★★★★ 5/5
TrustpilotExcellent service from Douglas Allen, Chadwell Heath Branch
I had a really positive experience buying multiple properties with the Chadwell Heath branch of Douglas Allen, particularly in comparison to some of the other estate agents in the area. The phone was always answered, calls always returned and there was a good level of communication throughout the entire process. Ben and Emma were particularly helpful and made me feel like a valued customer. The branch run a very efficient and friendly service and come highly recommended!
Niaomi · 7 February 2016
Agent replied · 25 October 2024
Niaomi, I am pleased to hear your feedback and the experiences you have had with the Chadwell Heath office, we always strive to ensure that our service is at the highest level possible and work with our clients to ensure that we help them wherever possible. One of our key aims is to ensure that we keep in regular contact with clients and return calls aiming to reduce the stress levels and making the move as smooth as possible. Thank you for taking the time to add your feedback and we all look forward to helping you and your friends and relatives again in the future. Kind regards Paul Ingleton Associate Operation Director
★★★★★ 5/5
TrustpilotThank you Janine!!
Just wanted to say a huge thank you to Janine Briggs (wansted office) Janine has been instrumental in securing our new home. It was a complicated and frustrating transaction but Janine was calm, efficient and proactive throughout the whole process, keeping us updated at every hurdle (and there were a few!!) We are very grateful to Janine for going above and beyond the call of duty during an extremely stressful time. Sterling work Janine.. thank you!!
Sarah · 11 August 2017
Agent replied · 25 October 2024
dear Sarah,Thank you for making your kind comments regarding the unsung hero that is Janine in my Wanstead office.Janine has so much experience and knowledge in the sales progression field that she now plays such a major role in what we do.Thanks againRob.wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotMichelle Idugboe from Chadwell Heath…
Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.
Izzy · 30 January 2026
Agent replied · 22 September 2026
We're so glad to hear about your positive experience and kind words regarding our team member's professionalism and helpfulness. We truly appreciate your recommendation!
★★★★★ 5/5
GoogleLuke Minors was amazing throughout the process. Followed up with us promptly, and was always positive and kind. Would recommend asking to speak directly!
Leke · 19 November 2024
Agent replied · 10 December 2024
Dear Leke,
Thank you for your kind review! We're pleased to hear that Luke provided such a positive and kind experience throughout the process. Your recommendation means a lot to us, and we're glad we could help you.
Best regards,
Douglas Allen
★★★★★ 5/5
TrustpilotSold the house professionally!!!
I have just sold my house with Douglas Allen and I must say that Michelle and her team has dealt with professionally. Always answering my calls and dealing with the viewings very good. We have dealt with different agencies before them and with no luck. But the way they have done it, it was very good and fast. I can recommend very much. They will help you as much as they can.
Alecs · 5 November 2019
Agent replied · 25 October 2024
Dear Alecs,Thank you so much for posting your 5 Star review relating to the sale of your home through our Chadwell Heath office. I note the differences you say you experienced between us and the other 3 agents you dealt with previously and am glad Michelle and her team came up trumps. All are extremely enthusiastic about helping our customers and take immense pride in providing a premium service throughout what can sometimes be a stressful process.On behalf of the entire team I would like to thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGizem was very professional and …
Gizem was very professional and efficient in her dealings with me.I explained the type of property I was after and she stuck to the guidelines I had provided and did not try to steer me away from what I in mind. She sent multiple optipns and very quickly I found one that I really liked.She was helpful and provided all the necessary information and very very patiently answered all my questions(as a first time buyer).
Raliah · 11 December 2017
Agent replied · 25 October 2024
Dear Raliah,As you say understanding the clients needs and being on hand to help through what can be a difficult process is our aim on every occasion. I am pleased to see that Gizem has certainly helped you not only find your dream home, but also take away any concerns by being on hand to help.I wish you the very best in your new home, we will always be here to help you or anyone your know.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleWe had a great experience working with Luke from Douglas Allen, who was extremely helpful from the very beginning. He took the time to truly understand what we were looking for and consistently presented homes that were strong contenders.
Throughout the often stressful and lengthy process of house hunting, his positive and encouraging attitude made a real difference. His professionalism and friendly nature truly stood out, and we are very grateful for his support.
Grace · 18 October 2024
Agent replied · 23 October 2024
Hello Grace,
Thank you for your lovely review. We're thrilled to hear that Luke's dedication and positive attitude made such a difference in your house hunting journey. It's wonderful to know that his professionalism and friendly nature stood out to you. We're always here to help you move forward.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotChingford Branch
I would like to thank the Chingford Branch and their continued efforts to find us our next forever family home. A special thank you and praise to Jess who in my opinion is an asset to the branch who always goes the extra mile to help and assist and a delight to speak with if you ever have any concerns or issues and very professional in her approach with a can do attitude. Thank you Jess.
Kerry · 17 April 2016
Agent replied · 25 October 2024
Dear Ms Dean,Thank you very much for your kind comments regarding our Chingford office and in particular Jess. She is someone who has a real passion to help all customers fulfil their 'dream move' and will be delighted that you have chosen to recognise her efforts with a 5 Star review.I hope your search comes to a successful conclusion soon, I am sure Jess and the rest of the Chingford team will stop at nothing to see that it does!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside
I walked into all the estate agents down the high street but no one was as helpful as Douglas Allen. Ummad was very keen to help me with my search. He took everything on board and has helped me secure a lovely house. I feel like there was no time wasted. I will in future not waste my time by walking in to other estate agents I will only be using and recommending Douglas Allen Barkingside.
James · 6 November 2015
Agent replied · 25 October 2024
Dear James,Thank you very much for your 5 Star review of Ummad at our Barkingside office. We really do go out of our way to help more than anyone else. We call this 'Outpassioning' and I am delighted that you have bared witness to this and that it has impressed you so much.May I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleWould like to say a big thank you to the team and especially Lucy for her personal and sympathetic approach to the sale of my mothers property. All went very smoothly and we were very happy with the service we received. Would thoroughly recommend.
Wendy · 24 October 2023
Agent replied · 23 October 2024
Hello Wendy, Thank you for your kind review - we will pass this on to the team! Best wishes,
Douglas Allen
★★★★★ 1/5
TrustpilotWould avoid at all costs
Would avoid at all costs. Over price your house then encourage you to drop the price after a week when it has no interest.Constantly say they’re emailing and calling potential buyers, when the website statistics say different. Everything is done at a snails pace. After we switched estate agents they left the house up for sale in the window for 3 weeks even though we weren’t selling with them anymore… that’s how absent minded they are. If you want a stress free and smooth sale go with Temme English. If you want to sell your house for £20k less than it’s worth go with Alex at Douglas Allen.
Hannah · 7 July 2023
★★★★★ 5/5
TrustpilotSold!
I have just sold my flat after trying unsuccessfully with another agent. Steve from Douglas Allen was confidant he could help and showed me evidence of many local sales the branch had achieved. Greg was brilliant on the viewings and I moved last week. Thanks to Keith too and I am glad I decided to switch as I think I would still be on the market if I had stayed with the smaller agent.
Karen · 7 January 2018
Agent replied · 25 October 2024
Dear Karen,Thank you for taking the time to post your 5 Star Review of our Woodford Green office with regards to the sale of your home. I am glad you found the success you wanted via Steve and his team who are true professionals.We never forget there is a huge amount of choice when it comes to choosing an agent which is why we really do everything we can to be 'Best in Class' which I hope you have benefitted from.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotProperty Sale
I am very happy with the service I got from Douglas Allen. David Tomlins in particular was very helpful. David took instruction to market my house and arranged for an open house on A Saturday, on the Tuesday I had a phone call from David to advise me that there had been a number of offers.I was very impressed that it had taken less than 3 weeks from instruction to sold. My thanks to David.
Jean · 22 September 2016
Agent replied · 25 October 2024
Jean, Thank you for your feedback, Open days are certainly a successful way if managed correctly to assist you in building the competition between buyers and allowing us to have the choice of the right buyer for you. We are very focused in finding not only the best possible price but the buyer that suits your personal requirements. I will pass on your comments to David and the team at Hornchurch.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotFantastic service
We have been very impressed with the service received from Douglas Allen. In particular Lisa Allen and Jack Spittlehouse have both been amazing. They both worked so hard to sell our property and have been a joy to deal with. 22 years ago we purchased our house through Douglas Allen and they have been just as fantastic 22 years later when we sold it.
Lisa · 22 August 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash has been my mortgage advisor for nearly four years now. I couldn't have asked for a better service from him. He is so helpful, hardworking and supportive, he always gets the best offers to suit me and my mortgage needs and is so efficient when doing so.
I would highly recommend him to anyone needed the same services. I couldn't ask for a better person to advise and do the job for me.
Sula · 11 January 2016
Agent replied · 25 October 2024
Dear Sula,Thank you for taking the time and trouble to post this 5 Star review, Will will be delighted he has been able to help you over the last 4 years.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service!
I got registered recently with Douglas Allen estate agent in Chadwell Heath. I found them really customer focused, well organised, helpful, agents. I was well informed and explained about everything. Emma has been dealing with me so far and I received a really helpful service she has been very kind and impressive with me. And also I want to thank Russell who also was great. Over all excellent experience. Keep it up guys. Many thanks.
Richard · 5 October 2015
Agent replied · 25 October 2024
Dear Mr Galajda,Emma and Russell will be delighted you have recognised them in this way. Thank you very much indeed for taking the time and trouble to post your positive comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
I must say I have been searching with Douglas Allen Chingford and I have found Jess and James extremely helpful they have kept me updated always make time for me and have tried their hardest to find me a home. I have now found a house unfortunately not with Douglas Allen but the experience I received from James and Jess was second to none and in the future they would be the first I'd call.
Mr · 3 October 2015
Agent replied · 25 October 2024
Dear Mr Moore,It is kind of you to find the time to report on how happy you have been with the service provided by James and Jess at our Chingford office, I am sure they will be delighted they have left such a good impression on you.Thank you for your endorsement and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service and very helpful
Hello. My wife and I found Douglas Allen estate agents extremely helpful and kind. From the start Chloe Costa and Abbie Wilson were our point of contact and were always there to assist us and keep us updated. They were very helpful and very patient in answering all our questions and we are extremely pleased with their services and we thoroughly recommend them. Special thanks to both of them.Thank you Chloe and Abbie.
Ashwinviji12 · 22 February 2018
Agent replied · 25 October 2024
Dear Ashwin, Thank you for taking the time to add your comments on the Douglas Allens Letting team, renting out a property for many clients can be very daunting and we are fully aware that we need to be on hand to help you through all the information to ensure that your home is let out professionally and complies with all the current rules and regulations, we are always on hand to steer all our clients through this. Also we pride ourselves in having a great Property Management service to ensure that your home is fully looked after moving forward. We look forward to helping you all they way moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotHassan - East Ham branch
Douglas Allen have been an excellent company to work with. Especially Hassan who has been amazing. His positive and friendly attitude from the start has been a pleasure. He went above and beyond his duty in ensuring we not only found the property we wanted but with ease and stressfree a process as possible. We have already recommended Hassan to friends and will continue our recommendations. Thank you Hassan forever grateful. Malar & Suresh
Malar · 10 May 2016
Agent replied · 25 October 2024
Dear Malar,Thank you very much indeed for your ringing endorsement of our East Ham office and in particular of Hasan there. Hasan is an individual who embraces the company's culture in providing a level of service that is beyond comparison to others and is what we term 'Outpassioning'. I am delighted that you have been the beneficiary of this personally.May I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotRosalie is fantastic
Rosalie is fantastic Rosalie was efficient, professional, really helpful and always available. She kept me sane throughout the process right to the very end until completion. She went over and beyond the call of duty. I am so grateful for all the hard work and time you put in to help me. It really was a pleasure doing business with you.
Ann · 22 December 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWe would highly recommend Douglas Allen, Barkingside
We would highly recommend Douglas Allen, Barkingside. Our dedicated agent Trejuan was very professional, helpful and always listened to our requirements. Communication with Tre and the staff at the branch was always speedy and excellent. Tre was extremely patient and enabled us to complete viewings that were not rushed and were Covid compliant. We are very glad we bought our house with Douglas Allen!
S · 12 June 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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