Trusted Agent profile · Basildon
★★★★★
1,899 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 146 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Douglas Allen Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick sale and professional service
We advertised the property with other local agents who were unable to sell the property for quite some time, but Douglas Allen with the work ethics , enthusiasm and professionalism were able to get an offer within one week of advertising the property. Lucy Chirstopher was exceptional.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotHasan was absolutely briliant
Hasan was absolutely briliant. Very professional & answered all my questions. He is an example to many how service must be delivered, he certainly exceeded above and beyond my expectations. Will be a pleasure to do business with him in the near future. A***************, thank you Hasan.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotKhaleesha was extremely helpful…
Khaleesha was extremely helpful throughout the whole buying process. She was attentative to what I was looking for, she communicated well and she always took the time and care needed for all my questions as a first time buyer. I would highly recommend Douglas Allen on this basis and especially Khaleesha!
Dear Greg,Thank you very much for taking the time and trouble to post this 5 Star review noting the care and assistance you received from Khaleesha at our Woodford Green office. Khaleesha is a true professional and will be delighted that she has been of great help to you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotDouglas Allen Barkingside
Douglas Allen Barkingside Branch has been great to deal with. This was our 1st time of purchasing a property, we used their mortgage broker service and can honestly say the communication and information was briliant.Huge thank you to Michael and Bill.We really felt looked aftered. Would definitely recommend Douglas Allen Barkingside.
Dear Mrs Patel, Buying your first home can seem very daunting to many clients, but offering a full in house service and ensuring we are available to help all the way from viewing the home until you collect your keys is our service levels. I am really pleased that you felt looked after and thank you for your kind recommendation.I wish you all the best in your new home and look forward to helping again in the future.Kind regardsPaul Ingleton - Associate Operations Director
1/5
TrustpilotPoor sales negotiators and the…
Poor sales negotiators and the inability to return calls meant that Douglas Allen was a no go for me. There were plenty of other reasons too like inflexibility when trying to do a short term contract and a sales fee that had no flexibility were the main reasons I chose not to go with them.
5/5
GoogleVery quick to respond, professional and polite during our house search. A special thank you to Freddie Lee and also Caroline.
Hi Karen, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been throughout your house search. Best wishes, Douglas Allen.
5/5
TrustpilotTHANKS YOU
THANKS YOU. I like to thanks to all Douglas Allen team Special Thanks to Michael Aloto as he help a lot about my case always ready to help I also like to big thanks to Michael on behalf of my family to give right advise to make my family happy 🙂🙂🙂🙂
Dear Suhel, Our aim is always as you say to make you and your family happy by being available to help firstly find your home and then to take you through the process every step of the way. I will pass on your thanks to Michael and we look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotI would recommend Douglas Allen time…
I would recommend Douglas Allen time and time again they are honest and do everything for you apart from the move 🤩.Danny there Billericay branch manager was so helpful and accommodating and as this was our 1st time selling he made himself available anytime to us. We had a few quotes from different estates agents and all said we needed a energy rating certificate but Danny said we had one all ready very honest .Natasha their senior sales progressor well what a star ✨ she was amazing there isn't enough words to say how much we appreciate her hard work to getting the house move completed we as a family thinks she's the best 👍 .
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotSelling the bungalow
Dawn the lady I dealt with at the beginning this process has been outstanding
We're so glad to hear about your positive experience with our team member. We appreciate you sharing this feedback!
5/5
TrustpilotWoodford Branch
Fantastic service from Steve and his team, great communication throughout the process and brilliant proactive sales approach. Steve was so helpful through the final part of the transaction and made sure everything stayed on track and moved as quickly as possible. A brilliant experience and thanks for everything.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotGreat team, so helpful!
Ray and his team at Douglas Allen were brilliant! They helped us find our dream home and I can't thank them enough. Nothing was too much trouble for them, they were always really friendly & polite and they helped us every step of the way. I would definitely recommend using Douglas Allen
Dear Niki,Thank you for your kind comments regarding Ray Phipps and the team at my Wanstead branch. Helping people find their dream home is of great importance to us and it is always hear it happening in our branches.Thanks again for your commentsRob WadeAssociate Operations Director
5/5
TrustpilotHuge Thank You To Joanna Martin who…
Huge Thank You To Joanna Martin who work for Douglas Allen. From the beginning to the end she was brilliant. She was very helpful , kind, polity, patient with me through all the process. She is very talented and professional. Douglas Allen has to be very proud for this young lady. Personally, I will recommend to everyone that if they need to rent, bye or sale a house to contact Joanna.
5/5
TrustpilotI was really pleased with the services …
I was really pleased with the services of both ammer haroon and ziyad boodoo. Ammer has been speaking to me for a while now and has hopefully helped me secure a house ive been looking at for. Would recommend speaking to him of you need any help with buying or selling.
Dear Yogesh,Many thanks for your 5 Star review of our Barkingside office and in particular Ammer and Ziyad there. Homebuying can be a stressful process so I am glad we were able to help you so much.I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotDouglas Allen Woodford
Khaleesha at Douglas Allen was very competent and helped us secure our property. She was very friendly, always available on the phone if we needed to speak to her and she knows her stuff. Made our first experience of buying a house a very good one. Thanks Khalessha :) Sabrina and Tony
Dear Sabrina & Tony,Thank you for posting your kind comments. Buying a property can be a nerve jangling experience for anyone, especially the first time as you were. I am glad Khaleesha and her Woodford Green team were able to help you achieve this through her expertise and friendly service.May I wish you both much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen WOODFORD branch
Absolutely thrilled with the service I received. The house seller caused a few problems but manager Stephen Ford was extremely helpful and ironed out any problem that arose with buying my first flat. Would highly recommend this branch. Thank you so much to all at Douglas Allen who helped out. Tom Edgar
Dear Mr Edgar,It is very kind for you to acknowledge the service given by Steve Ford and our Woodford Green branch in this way. The whole team their take much pride in helping customers achieve their dream move and will take a lot from your very kind comments.I wish you many years of happiness in your new flat.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleI was looking for some advice for my family on a property and Tom was beyond helpful. He pointed us in all the right directions and made sure we know all the correct information. Tom worked completely professional whilst still being friendly in what can be a really overwhelming experience! Highly recommend
5/5
TrustpilotProfessional, honest and efficient
Would like to say a huge thank you to Douglas Allen and especially Andrew Bilby for helping with the purchase of our new property. The service and assistance we received as first time buyers was good and helped ease any nerves in the process. Would definitely recommend them in the future.
Hi Andreas,Thank you for your kind comments regarding Andrew Bilby who looks after our after sales service. I hope you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotLes and his team at the chadwell Heath …
Les and his team at the chadwell Heath office are brilliant. Professional and very True to their word. Michellle and charlotte Michael and gizem have gone out of their way to make my purchase through them really stress free. I would definitely recommend their office to buy and sell from.
Dear Sonal, Thank you for taking the time to add your thoughts on Les and the team at Chadwell Heath office, we always aim to make any purchase as stress free as possible, often this will be just a friendly ear at the end of the phone to offer the right advice and assistance where required. Buying a property can be stressful as you say but by having our sales progression team and ensuring we keep clients informed is how we make this as easy as possible.We look forward to be more help to you or anyone you know moving forward.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotAlex and the team have been very…
Alex and the team have been very helpful and kept us updated with constant feedback from people that have viewed our property.
Hi Paul,Thank you for leaving a review! It's great to hear how helpful Alex and the team have been throughout your process.Best wishes,Douglas Allen.
5/5
TrustpilotBuying and selling with Douglas Allen
Reece and Harrison were great from start to finish and I’d highly recommend their services. Regardless of the query they were always happy to help. Reece set up a WhatsApp group to continuously communicate which we found really helpful. I’d happily use them again.
Good afternoon Alistair, Thank you for your review regarding Reece and Harrison- they are real assets to our team. I will be sure to pass on your kind words. Kind regards,Danielle
5/5
TrustpilotHasan at the Chadwell Heath
Big thank you to Hasan at the Chadwell Heath branch for being professional and swift with his service. Very hard working and even through this pandemic was available to update and support us through our process.Thank you again Hasan.Best wishes,Fouzia & Gazi
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleThanks to Caroline and the team for selling my house. Such a friendly and pleasant experience
Hi Netty, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Caroline, has been and how pleasant the team have been throughout. Best wishes, Douglas Allen.
5/5
GoogleDouglas Allen were brilliant to us throughout the whole process. The system that they use to keep you updated with viewings, feedback and offers is so refreshing and comforting when you are going through the stress of selling a house. Freddie in particular worked tirelessly with us and with other agents from different parts of our prospective chain to do all he could to help secure a buyer. I could not fault him for his effort, his communication and his relationship with us.
5/5
TrustpilotRecently I used the services of Douglas…
Recently I used the services of Douglas Allen letting offices in Basildon which provided me with an excellent service makong the whole process effortless by they helpfulness and guidance every step of the wayI would like to thank Abbie Watson & Chloe Costa for all their helpMany thanks
Dear Mr Fryer,Thank you for your 5 Star review of our Basildon Lettings dept. led by Chloe and Abbie, they will be delighted with your kind recognition and that they were able to help you so much.RegardsJon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Douglas Allen Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
