Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDue to our Daughter's ill health we decided to move from Billericay to Leicester
Due to our Daughter's ill health we Decided to move from Billericay to Leicester. As we are both in our late sixties and it's our first time selling and buying a property ( wife's lived here 66 years) we found the team at Douglas Allen in Billericay very helpful and professional. We would highly recommend Douglas Allen to anyone selling their home
John · 9 August 2024
Agent replied · 29 December 2024
Hi John,
Thank you so much for your lovely review. We're delighted to hear that our team in Billericay could assist you during such an important move. Helping families move forward is what we strive for, and your kind words mean a lot to us.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service!
The sales guys at the Basildon branch were very professional and efficient. The sales progressor Chelsey was my absolutely amazing throughout the whole process when my first sale fell through, she helped pushed things through to gaining a new buyer and then a completion within 28days from the start of the new year! Couldn't have done it without her!
Rachael · 22 February 2017
Agent replied · 29 December 2024
Dear Rachael, I am very pleased to hear your feedback on the Basildon office and especially Chelsey our dedicated sales progressor. We find that by having our Sales team fully focused on achieving your the right buyer and then having a dedicated sales progressor certainly assists in achieving the move as quickly as possible.I would like to wish you the best for the future and please let everyone you know how we have helped you with your move.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI would like to just comment on how…
I would like to just comment on how very helpful Jess at the Chingford Branch has been. Nothing is too much trouble for her. She helped me secure my (potential) dream house when other estate agents failed, just when I thought all was lost she came up trumps. Thanks so very much Jess! A credit to the company!
M · 16 March 2018
Agent replied · 29 December 2024
Dear M Bodden,Thank you for posting your 5 star review regarding Jess in the Chingford Office.Our aim is to Help our customers achieve their dream move and it sounds like Jess has done this for you.I will pass on your comments to her for you.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen in East Ham fraudulent sale on 8 Victoria Avenue and 41 Burges road
Douglas Allen in East Ham is terrible. Member of staff Hassan wasted my 6 months and begged me to give him multiple online false reviews. 41 burgers road I made an offer of 500k but he said vendor refused. After he has checked my deposit funds and my mortgage offer was ready but he still forced me to use he’s broker Mr Faisal Noor in East Ham branch. He made me resubmit all my documents with he’s broker made me waste all that time. I thought to my self long as I get the property 41 Burges road for 500k Ill go threw the hassle again and let the East Ham branch make a bit of money on mortgage sale. But after all that hard work Hassan sells the property 41 burges road for 500k to some one els on normal mortgage sale. I strongly believe he has sold the property to he’s close person. Then he has promised me I’m on the priority list in East Ham branch soon as a property comes in my requirement he will be in touch. But again another property came on the market 8 Victoria Avenue which the property is worth 500k but he sells this property not on cash not on auction but again on a normal mortgage sale under value for 415k to he’s family member. That property was never advertised to public only time he put it up in right move wen it was marked sold. So he has fraudulently stole 85k of this property. They have all of my documents in file this property should’ve been sold to me after what he done on the sale on 41 burges road. Wen I asked him all this he didn’t like it. So I’m taking them to court. 8 Victoria Avenue should’ve been sold to me. Guys be careful of this Douglas Allen East Ham branch they take customer all documentation of funds and then ignore and try’s to sell the rubbish property. All the good profitable ones they sell it to there friends and family.
Kamal · 1 September 2021
★★★★★ 5/5
GoogleBradley Hanness is an asset to Douglas Allen. He goes above and beyond and provides great service. Very professional. Well done Bradley
Mace · 27 February 2024
Agent replied · 24 October 2024
Hi Mace,
Thank you for leaving a review! We're delighted to hear how our agent, Bradley, has gone above and beyond throughout your experience.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotThe whole system moved very quickly and…
The whole system moved very quickly and without any hiccups at all. Natasha Mercieca was instrumental in all of this coming together and I have to say that I thought her whole effort was absolutely first class!! Natasha kept on top of everything and also kept everyone updated on a regular basis. First class job from Natasha!!
David · 24 July 2018
Agent replied · 29 December 2024
Hi David,Thank you for taking the time to post your 5 star review regarding Natasha at our Billericay office. Natasha does a first class job in helping our customers through the buying and selling process.I hope you will be happy in your new home.Rob WadeAssociate operations Director
★★★★★ 5/5
Trustpilot5 Star Customer Service!
We had a great experience with the whole Chadwell Heath team. The friendly team always kept us up to date with our sale and how it was progressing. We had numerous offers on our property so we could find the perfect buyer for us. Overall fantastic experience with the whole team, especially Danny who exceeded all of our expectations.
Emma · 7 October 2015
Agent replied · 29 December 2024
Dear Ms Morris,Danny and our Chadwell Heath office will be very grateful of your kind comments. They are renowned for going out of their way to secure successful sales for their homeowners and to progress the transaction through to a successful completion. We know what a stressful time this can be which is why our Sales Progressors and our online tracker will keep our customers updated every step of the way which I am glad you found so beneficial.Our marketing is designed to generate the highest level of interest to secure the best buyer from the Offers we receive, it's great to hear that you are passing your home on to "the perfect buyer" as you say.Thank you very much for your custom and may I take this opportunity on behalf of us all to wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service provided so far
Right from the moment that I called up and spoke to Emma (from the Chadwell Heath branch) I was pleased; she was very informative and has consistently been in contact to keep me updated on property's suitable for me. I haven't had this level of engagement from any other agent since I started my property search!
Thanks,
Miss Ansah
Miss · 5 October 2015
Agent replied · 29 December 2024
Dear Miss Ansah,I am delighted you have taken the trouble to post this 5 Star review letting us know that you found our service (in particular Emma's) so superior to others. We work very hard to accomplish this and it's nice to hear it has been recognised.I hope your search continues to go well and that Emma finds you your dream home soon.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSurprisingly helpful
Even thought we didn't end up buying through them, they were very helpful throughout. Aseena was extremely helpful and hardworking, constantly informing me of new properties and trying to find what we wanted. As I said we didn't buy through them so can not comment on that process but through our search process it was very good
YM · 22 May 2018
Agent replied · 29 December 2024
Dear YM,Many thanks for your 5 Star review of our Woodford Green office and your kind words about Aseena there.I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotChristy at Douglas Allen Basildon was…
Christy at Douglas Allen Basildon was an absolute dream, she made me feel so at ease and ensured I fully understood the process of selling my current property and buying on. I will 100% be going back to speak with Christy at Basildon regarding any future house selling/buying I do.
Miss · 3 February 2021
Agent replied · 29 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
Branch Manger Robin was excellent in dealing with queries. He was always accessible. In his absence there was more than one person in the office who talks enthusiastically and with knowledge about the property. Level of service provided was beyond of my expectation. The entire process starting from the viewing to the completion was smooth and straight forward.
Nujhat · 14 September 2016
Agent replied · 29 December 2024
Dear Nujhat, I am so pleased to see that the service level you have received from Robin and the team at Chigwell, certainly lives up to the standards we are looking for as a company. Moving home with the assistance of the right people is actually an enjoyable experience, our teams are fully aware that communication from all staff is of paramount importance and can make the move stress free. Thank you for taking the time to add your thoughts, I will pass this on to Robin and his team. Remember we are always here to help.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI would like to thank Greg for his help …
I would like to thank Greg for his help in finding me my new home. Regular phone calls kept me in the loop with new flats coming on and between Greg and Andy I was well looked after. Great team and by far the most efficient and friendly estate agents I came across. Thanks again for everything
Jamie · 17 August 2017
Agent replied · 29 December 2024
Hi Jamie,Thank you for taking the the time to post your review regarding Greg and Andy at the Woodford Green branch. I am pleased to see that they have really looked after you and helping you find your Dream Home.Thanks againRob wadeAssociate operations Director
★★★★★ 5/5
TrustpilotSteve Ford at Woodford office
Steve Ford at Woodford office - I called in on the off-chance to the office and saw Steve - firstly I was surprised he remembered me and the details of my property from 2015 - I needed to find out some historical information. Steve was very helpful and found all the information that I required.
Sheila · 13 February 2019
Agent replied · 29 December 2024
Dear Sheila,Thank you for your 5 Star recognition for the help you received from Steve at our Woodford Green office, he will be delighted to hear he was of such help to you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleAseena was very helpful with my sale and looking to support me in a difficult market. I have used Douglas Allen a number of times now.
Sean · 25 October 2023
Agent replied · 24 October 2024
Hi Sean,
Thank you for leaving a review. It's great to hear how helpful Aseena has been throughout your sale and we're delighted that you have chosen to return to Douglas Allen a number of times.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotSerious and reliable people!!
Very serious and reliable estate agency!!!All member of staff where extremely helpful and respond all the time to our enquiries especially Rachel Newland and Tanya KeeneThey introduce us as well, to a very good mortgage advisor William Nash from Mortgage Matters Direct who managed to find the best deal for usMany thanks !!!
Bogdan · 28 November 2019
Agent replied · 29 December 2024
Dear Bogdan,Thank you very much for your 5* review concerning our Chigwell team, Will, Rachel and Tanya will be only too pleased to have helped you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleAnthony was patient, acceasible and helpful throughout. We really liked the online feedback too. We will be recommending Douglas Allen in the future!
S · 29 December 2023
Agent replied · 24 October 2024
Hi S,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Anthony, has been and how patient, accessible and helpful he's been throughout.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotGreat, stress-free experoemce
We had a great experience dealing with Tanya Keene - Sales Progressor. Tanya was always available to speak to for queries or to keep us updated on the progress of the move. For what can be a stressful time for any Homebuyer, Tanya went above and beyond to ensure we were always in the loop. Great service
Gary · 18 September 2016
Agent replied · 29 December 2024
Dear Gary, It is always a pleasure to see that our sales progression team are keeping the clients fully updated and as you say helping them through what can be a stressful time. By having a dedicated team of sales progressors certainly helps to iron out those wrinkles that often occur during the sales process, giving them time to ensure that the issues are dealt with and more importantly the clients are kept in the loop. Our aim is always to ensure that the service level we offer is not like many agents until you agree a sale, it's right through until the day of completion. If we can help moving forward please do not hesitate to contact us.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotMy property was with Douglas Allen…
My property was with Douglas Allen Barkingside branch, unfortunately due to a change of circumstances I have had to pull the property out of the market. Joe and his team Abdul and Hassan were true professionals and would recommend selling and buying from them. Their teamwork and work ethics are one of the best.
Joy · 12 April 2019
Agent replied · 29 December 2024
Dear Joy, Thank you for confirming that Joe and his team at Barkingside office have been true professionals. It is by having the right work ethics and working totally as a team to help our owners move forward is our commitment in all we do. When you are ready and need our help again, we look forward to ensuring we help you move next timeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotFaisal Noor from Chadwell Heath Branch
I will like to use this opportunity to say a big Thankyou to Faisal Noor for the excelent services provided during buying our house. He make the buying process quickly and easier. I found him very professional, friendly and competent broker.I would very strongly recommended Faisal services, glad to have found him.
Mandraburca · 20 February 2020
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleI had the pleasure of dealing with Oscar at Douglas Allen and he was so professional and helpful. Thank you so much for the assistance.
Shaun · 17 October 2025
Agent replied · 24 October 2025
Good morning,
We appreciate your kind words about Oscar's professional and helpful service.
Thank you for choosing our Billericay branch.
Kind regards
Douglas Allen - Billericay
★★★★★ 5/5
TrustpilotThanks for our lovely home
We were really impressed with the professionalism of everyone at the Chingford branch, particularly Jess, with whom we saw a number of homes over a number of months. Our new home is perfect for us, particularly for the cat, and the purchase went through really smoothly. Thank you everyone, we are very happy here! Jonathan and Selina
Selina · 29 October 2015
Agent replied · 29 December 2024
Dear Ms Papa,Thank you for your 5 Star endorsement of our Chingford office and in particular of Jess. I am glad that their professionalism helped you find your ideal home and wish you (and your cat!) many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotProfessional and informative
I recently used Douglas Allen to sell my house. The staff were all very professional and worked hard to get me a buyer. I wouldParticularly like to thank Rumel Miah and Andy Dumas who were my main points of contact. They kept me informed with regular updates and a very helpful online portal. My experience was very positive and I would highly recommend them.
Jason · 27 April 2023
★★★★★ 5/5
TrustpilotIan was absolutely fantastic in showing…
Ian was absolutely fantastic in showing us the properties around, despite being in traffic and running a bit late; Ian waiting for us and did not cancel the viewings. I really appreciated his patience and professionalism.
Suleman · 13 December 2022
Agent replied · 29 December 2024
Hello Suleman, Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThank you to Nicolle Eustration
Two months later than we expected we finally "exchanged contracts" yesterday. Thanks to Nicolle Eustration and her hard work keeping everyone in the chain informed and chasing problems until they were resolved.
Without your help and co-ordination, I am sure we would not have reached "exchange of contracts" . Many thanks for going that extra mile Nicolle.
Ann · 2 May 2015
Agent replied · 29 December 2024
Dear Ms Davenport,Thank you very much for your feedback regarding Nicolle. Very few estate agents have Sales Progressors to do what Nicolle does in keeping on top of sales once they have been agreed and their customers are all the poorer for it. Nicolle often goes above and beyond the call of duty to ensure every customer buying or selling through Douglas Allen moves in the most stress-free manner possible and she will be delighted to see her efforts have been recognised in your review.I wish you much happiness in your new home.Regards, Jon Holden, Managing Director, Douglas Allen
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