Trusted Agent profile · Basildon
★★★★★
1,899 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 146 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotI invited 4 agents in to value out home…
I invited 4 agents in to value out home and James was by far the most knowledgeable, I then met Jess and the Kaitlin and I was immediately filled with confidence, the Team then secured me a buyer at a fantastic price, I would also like to recommend Kally who arranges our mortgage for us stress free.Mr C
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
GoogleThe guys at the Billericay Branch helped my partner sell his home and they provided a really professional, friendly and approachable service. Made the sale of his home an easy process whilst making sure he was kept in the loop the entire way. Thanks to everyone involved
Hi Hannah, Thank you for your lovely review. We're delighted to hear that our team provided such a professional, friendly, and approachable service throughout the process of selling your partner's home. It's great to know that we were able to make the sale an easy process while keeping your partner informed every step of the way. We appreciate you taking the time to write this review. Kind regards, Douglas Allen
5/5
TrustpilotProfessional, warm and responsive
Natasha was very helpful from the get go. She was responsive to calls, email and keeping me regularly updated.She's professional and yet approachable. Always willing to explain things more clearly when asked.
Hi Inches,Thank you for leaving a review! It's great to hear how helpful you've found our agent, Natasha, to be throughout your experience with us.Best wishes,Douglas Allen.
5/5
TrustpilotSatisfied Seller
Maureen and her Team in the East Ham Branch were all excellent and very professional. Hasan dealt with any queries I had promptly, as did Rosalie. I was kept informed at all times in what can be a very stressful time. This was the second time my family have used this branch and both times the service was above and beyond of what was expected. We had an offer within the first week of the house going on the market. I would definitely recommend them.
5/5
TrustpilotAll of the staff at Douglas Allen were…
All of the staff at Douglas Allen were excellent. We dealt with Ray and Luke to find our flat and both were knowledgable, professional and very helpful. Luke really helped push our purchase over the line to complete on the desired date. Great service for which we are really grateful. Rachel and Sally
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotWe had a wonderful experience with …
We had a wonderful experience with Douglas Allen. They always supported us and gave instant response whenever we tried to reach them. We really appreciate for their great assistance. Thanks to Daniel and special thanks to Andrew who patiently handled the entire process with proper follow up. Thanks again for helping us to reach the deadline and made this a success.
Dear Shilpa,Many thanks for your 5 Star review regarding our Barkingside and in particular mentioning Daniel and Andrew for their 'help and professionalism.' I am glad they were able to achieve the deadline you had been set but knowing both of them I would think that was never in doubt!Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen Billericay Branch
Would definitely recommend Douglas Allen. Couldn’t be happier with my experience with them, such a friendly helpful team. In particular Greg who was always on hand to take my calls and would show people around with a smile. Congratulations to Grace for getting her first sale. Wouid also recommend Alaistair to discuss your mortgage, he’s very helpful and professional.
Hi Karen,Thank you for taking the time to post your 5 Star review regarding Greg, Grace and Alaistair in our Billericay office .It was great to see that the team has come together to help you. I am sure Grace will remember this, her first sale for many years to come.Thank againRob WadeAssociate Operations Director
5/5
TrustpilotWe were struggling to sell our flat…
We were struggling to sell our flat with other agents and decided to list with Douglas Allen. They were very helpful with tips for room layout and very good with communication. Christy was able to find us a buyer.Although our mortgage application wasn’t the easiest, Alastair persevered and kept us updated at every stage. Thank you :)
Hello, Thank you for taking the time to leave such a detailed review. Best wishes,Douglas Allen
5/5
TrustpilotMassive thanks to Natasha Tomlins
My purchase took 11 months to complete and we experienced some last minute problems which almost resulted in the purchase falling through. Had it not been for Natasha’s persistence in chasing all parties involved, I am certain we would not have completed before my mortgage offer expired. Cannot thank her, Steve and the team enough.
Good afternoon Dean, Thank you for taking the time to write this review, especially with you kind words about Natasha, Steve and the rest of the team. I'm sure they will greatly appreciate your comments and I'll be sure to pass them along.Kind regards,Danielle
5/5
TrustpilotGreat service
Even though we haven’t found our ideal property yet Tai has been extremely helpful, calling whenever there is something new on the market. He is extremely friendly and is going above an beyond to help us find what we are looking for!
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotVery happy with the service from Steve…
Very happy with the service from Steve and the team at Douglas Allen in Woodford. Two agents failed to get a result and those months of wasted time cost me a few thousand. Glad Steve had a plan and I felt confident that we were in safe hands. Great work from khaleesha too in her help with the solicitors.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotPersonal service
We've had a great experience so for with the East Ham branch of Douglas Allen. Our first contact was Waseem who has listened closely to our requirements and worked hard to give us the attention and options we are looking for. Waseem was less of a hard sales man and more of a trusted advisor. I'll definately use Douglas Allen again.
Dear Rebekah,Thank you for your great feedback regarding Waseem in the East Ham office, we spend a lot of time training and developing our staff so the public receive the service that you have enjoyed. Please keep spreading the word. I hope you find your dream home if you haven't already .Thanks AgainRob WadeAssociate Operations Director
5/5
TrustpilotExcellent service
Faisal Noor at Douglas Allen in East Ham High Street was very helpful and amiable person who helped me obtain my mortgage fast and efficiently. Faisal was always willing to help solve any matters raised concerning mortgage. A professional service from start to finish. Im very please with his service and will no doubt recommend Faisal to my friends and family.
Dear Khairul,Thank you for your 5 Star review concerning our Mortgage Advisor Faisal Noor at East Ham. Having the best help and advice when buying a home is absolutely crucial as if can affect matters for the next 25/30 years, you are in good hands with Faisal as he is an expert in These maters along with all of Douglas Allen's and Mortgage Matters Direct's Mortgage Advisors.We look forward to helping your friends and family too in the same way.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDynamic Staff, Excellent Service
I am very satisfied with my service from Douglas Allen Estate Agent in Chadwell Heath. The process was smooth and well balanced. I would be very happy to recommend in the future. Wonderful team, with great spirit and very helpful. Special Thanks to Danny & Emma for being so sharp and so helpful at all times. Well done Team! Jenny Powell
Dear Ms Powell,Thank you for posting this 5 Star review of the service you have received from our Chadwell Heath office and in particular Danny and Emma that you make special mention of.The key word for us is "Help" as it is something that runs throughout our training and I am pleased that this is exactly what you received from our team.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotAmazingly efficient, thorough service
From first meeting through to completion of sale, Douglas Allen in East Ham were amazing. They generated massive interest in the property - around 100 people came to two open days - and managed this well. A few obstacles arose during the conveyancing, but Andrew Bilby ensured these were all resolved. A great team of people - I strongly recommend them.
Dear Mr Bickley,Thank you very much for your 5 Star review, it's great to hear how successful our East Ham office have been in selling your home. It's kind of you also to mention our Sales Progressor there, Andrew Bilby. All our Progressors do such a sterling job of in helping our clients at every step of the transaction and ironing our many problems along quite a complex process, it still surprises me how few agents actually go to the expense of employing these dedicated people.Thank you again for pointing out the success of our Open Houses and how well it was managed, that takes some doing with 100 people however that's how we're able to gain the very highest prices for our Sellers.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotExcellent. First class service
Having used other agents with no result I switched to Douglas Allen in Barkingside where Dan and his team came up with a different strategy to get my home sold. Within just 3 weeks they had several offers and I ended up accepting an offer over the asking price. Such a great team of people, head and shoulders above other agents.
Dear Christine,I am delighted that Dan and his team were able to get such a great result for you, if truth be told they take much pride in doing so for numerous customers of ours!We have a very unique and thorough strategy of marketing homes and frequently succeed in gaining sales where other agents don't. I am very glad that you personally have benefitted from this.Thank you very much for deciding to use Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotHighly recommend
I would highly recommend Joanna and her team at the Basildon letting office, I’ve had outstanding service and they have been very helpful and approachable. Very pleased.
Hi Jackie,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how outstanding you've found the service to be throughout.Best wishes,Douglas Allen.
5/5
TrustpilotVery friendly helpful service
We used Douglas Allen to rent are property and received a great service.Abbie was very helpful and professional at all times and responded to emails and questions straight away. We had a few issues with the landlords paper work but again Abbie went out of her way to resolve these and get us moved in as soon as possible.
Dear Pat,Sincere thanks for your kind words and 5 Star review relating to our Basildon Lettings operation and in particular to Abbie there who sounds to be instrumental in finding you your new home.On behalf of the whole team I wish you much happiness there.RegardsJon Holden - Managing Director
5/5
TrustpilotDouglas Allen!
Douglas Allen have been amazing at helping me and my partner out on buying our first home. We can’t thank Anthony and Samuel enough they have been a massive help in our journey. We have been supported all the way through if we ever needed to ask any questions either one would help us out and be at the end of the phone. We would highly recommend.Thank you so much!
5/5
TrustpilotAndrew Bilby at Chadwell Heath was…
Andrew Bilby at Chadwell Heath was absolutely brilliant, without him I do not think our sale would have gone through, he smoothed out any problems we encountered along the way, he kept us informed all the time and we cannot thank him enough.We would also like to thank Michael and Michelle for their optimism (they were right)!
Dear Janet, Thank you for your feedback on Andrew our Sales Progressor, as a company we fully understand that you need the right people doing the right roles. We are quite unique by having sales progressors who are solely responsible to ensure they are on hand to help push the sale through and deal with any speed humps that come up during the transaction. I will also pass your thoughts back to Michael and Michelle and ask them to keep up the optimism so they can help many more clients moving forward.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotMy Sale
Linda O'Donnell is excellent at what she does. She is very friendly and helpful. Linda knows exactly what she is doing and will keep you up to date every step of the way. Linda is professional, empathic and is prepared to go that exact mile for her clients. Excellent job Linda.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotWill Nash
Will Nash was absolutely brilliant with helping me and my partner buy our first house. Will was very knowledgeable and completely took care of everything from start to finish. Always kept us updated and made us feel at ease throughout the process. I have recommended Will to all my friends who are also looking to buy as he was excellent!
Dear Sevgi,Thank you very much for your review and recommendations, Will will be delighted.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDue to our Daughter's ill health we decided to move from Billericay to Leicester
Due to our Daughter's ill health we Decided to move from Billericay to Leicester. As we are both in our late sixties and it's our first time selling and buying a property ( wife's lived here 66 years) we found the team at Douglas Allen in Billericay very helpful and professional. We would highly recommend Douglas Allen to anyone selling their home
Hi John, Thank you so much for your lovely review. We're delighted to hear that our team in Billericay could assist you during such an important move. Helping families move forward is what we strive for, and your kind words mean a lot to us. Best wishes, Douglas Allen
5/5
TrustpilotGreat team, great service
the team in the woodford office have been great, Riana helped me find my home after searching for 8 months and kept me updated through what could have been a very scary process. I want to give a special thanks to Lisa who had helped me get a great rate on my mortgage as well.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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