Trusted Agent profile · Basildon

Douglas Allen Billericay reviews in Basildon

4.7

★★★★★ Excellent

1,899 reviews across 2 platforms

Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH

Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 146 Google reviews rated 4.8.

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4.8 / 5

146

Reviews on Google

This office

Trustpilot logo

1,753

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Will Nash

Our experience with Will Nash was second to none: What he does not know about the mortgage industry could probably be written on the back of a postage stamp. Not only was he helpful and proactive on behalf of his clients, his knowledge of the market ensured that he would obtain the best solutions with alternatives. I would not hesitate to use his services again or pass on any recommendations.

Dave · 14 January 2016

Agent replied · 29 December 2024

Dear Mr Ferguson,Thank you for your 5 Star assessment of Will Nash, your words are very kind and much appreciated.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Just want to say thanks to Abbie and Chloe …

Just want to say thanks to Abbie and Chloe(Basildon Office ) for helping me to rent out my house so quickly . Both were always available for any support and were on top of things . Many time they helped us on things which were not planned in advance . Much Appreciated , will love to work again in future . Best of Luck to both . regards Manoj

Manoj · 12 August 2017

Agent replied · 29 December 2024

Manoj, We look forward to working with you to ensure that your home is rented out in the same efficient way moving forward, our aims is to ensure that we rent our properties for the best possible monthly rent, whilst ensuring that the property is empty for the shortest possible period. We fully understand that the support and advice that you are given throughout the lettings process is also very important.We look forward to working with you and anyone you know for the futureKind regardsPaul Ingleton, Associate Operations Director

5/5

Trustpilot

Thank you!

After spending a long tiring two years looking for a home, I was recommended these agents by a friend. I mainly dealt with Will for my mortgage product, and Asena, Sarah they both kept us well informed of all new properties every week! Great work girls well worth going to them if your looking for a helpful agent, I couldn't thank them all enough! :-)

Anita · 17 January 2020

Agent replied · 29 December 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Douglas Allen have been fantastic

Douglas Allen have been fantastic. They have helped us from start to finish. Also reassuring us throughout, and when I got stressed telling me not to worry . A massive thank you to Joelle who was my little angel, she was so experienced and guided me and my family throughout. I would recommend Douglas Allen to anyone thinking of moving. They are professional and experienced in what they do.

Lesley · 10 May 2017

Agent replied · 29 December 2024

Dear Lesley Ann,Your feedback that our Basildon office has been fantastic is always much appreciated, I will pass on your comments that Joelle has been your little angle as this is exactly the service levels we aim to achieve on every occasion, it is through the training and development of staff we ensure that the service levels and experience to guide you through what can be a difficult time are achieved.I wish you and the family all the very best for the future.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Khaleesha Loveday was proactive re property purchase

Khaleesha Loveday was proactive, professional and responsive in relation to helping us find a property.We really appreciate all her support in a closing a deal in this fiercely property competitive market especially in the are we were looking for. We recommend Douglas allen and Khaleesa for their proactive approach and seamless process in place and speed due to vast experience they have in this market.Best Amal Simothy

Amal · 9 January 2019

Agent replied · 29 December 2024

Dear Amal,Thank you very much for posting this 5 Star review of how Khaleesha and her 'VIP' service helped you find your new home, she will be delighted with your recognition of her.We wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

East Ham office

I want to say a big thank you to all the team at the East Ham branch. I think the friendliest estate agents I have ever met. They remind me of a little family! I want to give a special mention to Waseem, Maureen, Hasan and Faisal. They have been very proactive in my search for a BTL property. Very accommodating and flexible with viewings. Really impressed. Thank you!

Laura · 31 October 2016

Agent replied · 29 December 2024

Dear Ms Halicioglu,Many thanks for your kind words regarding our Wanstead office and your 5 Star review. Ray and Abu will be extremely pleased with your recognition of their service and efforts to find you a suitable property. We simply want to be as helpful as possible and stand out amongst the competition - something that we call 'Outpassioning!'.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Google

Douglas Allen have been nothing but professional and knowledgeable throughout my experience of both buying a house and selling mine! They sold my house within 3 days of it being on the market and ABOVE asking price. Aseena, Anthony, and Freddie are extremely hard working and I have absolutely no doubt what so ever if you trust them to sell your house, or buy one.. they will always have your best interests at the core of every decision they make or advice they give. Thank you!

Thom · 27 February 2024

Agent replied · 24 October 2024

Hi Thom, Thank you for leaving a review! It's great to hear how professional and knowledgeable you've found our team to be throughout both your sale and purchase. We're also delighted to hear how they've had your best interests at the heart of every decision made. Best wishes, Douglas Allen.

5/5

Trustpilot

Excellent professional service

Jill, Carl and the team at the billericay branch were excellent . Very professional and we instantly felt at ease following a very poor experience with a competitor. There is no doubt that you are more expensive than your competators however we are confident that the property will sell in their hands Tony who took the photographs consulted us throughout the process So a very good experience all round

Mr · 23 June 2015

Agent replied · 29 December 2024

Dear Mr & Mrs Armitt,Thank you very much for your kind comments relating to our Billericay office and in particular to Gill, Carl and Tony, they will be delighted to hear how their efforts have impressed you so much compared to your with experience another agent.I am confident in Gill and her team being able and most willing to secure a successful sale of your home.Regards, Jon Holden, Managing Director, Douglas Allen

5/5

Google

I visited the office and spoke to Tom and Anthony I found them very helpful. They discussed the process of selling and helping me find a home. Brilliant service with an even better cup of tea :D

Oliver · 25 October 2023

Agent replied · 24 October 2024

Hello, Thank you for taking the time to leave a review. Best of luck in your new home, Douglas Allen

5/5

Trustpilot

I just want to thank Hasan and Maureen…

I just want to thank Hasan and Maureen I had a very good experience especially that I’m selling after 35 years and I like the fact that when I call somebody picks up Also hasan has helped me EVERYTIME I call and I can’t thank you enough Thank you Maureen, Hasan, kash, Nasir and Riana brilliant work

Ann · 6 September 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

The service I received from Stephen Ford

The service I received from Stephen Ford was exemplary especially with all the problems further down the chain he kept me updated and always ready to assist he certainly went beyond the call of duty I was extremely grateful to him for his care and attention in what proved to be not an easy sale with the chain complications.

Bett · 13 April 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Excellent service

We have been looking for house for a while. Since I started my house hunt with Douglas Allen I am confident that soon we will find our dream house. Douglas Allen Chadwell Heath staff is experienced, proactive and friendly. Emma is a brilliant member of the team and always available if we need her expert advise. I highly recommend Douglas Allen and Emma for buying and selling services.

M · 7 April 2016

Agent replied · 29 December 2024

Dear Mr Faheem, I am pleased to see that Emma at Chadwell Heath is helping to find you a property and delivering on our companies promises, We remember that when you are looking to buy your dream home their are many hurdles to overcome, as you state we are there to help in every aspect of your move. I am sure the team will do everything to find you your dream property and I would like to wish you all the best.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Sale

Rachel and the team were brilliant. Living so far away from the property as i was selling on behalf of my father added extra complications which they dealt with brilliantly, to a point that this was the easiest sale i have ever had. They even found other agencies who could help with the contents making it so easy for me when i visited to sort out personal items.

Mike · 23 March 2016

Agent replied · 29 December 2024

Dear Mr Daly, Thank you for your feedback on our Chigwell office especially Rachel, I will pass your comments on to her, it is very important as an industry to remember that we are not selling someone's property and that we are actually helping them with all the intricate parts of the move. it is always great to receive feedback where this has been appreciated and worked well. I can see that this was the easiest sale that you have every had, if you know any other people in an area we cover we would love to offer them the same level of service.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Amazing help

Shawn from Douglas Allen East Ham was amazing! He sold our elderly hoarders cousins house in only 4 days! He went way beyond his duties as an estate agent to help out in whatever way he could. Thank you Shawn for all your help, this sale was not an easy one and not for the faint hearted! Very pleased with the service. Again thank you.😀 The Evans Family.

Evans · 11 March 2016

Agent replied · 29 December 2024

Dear Evans Family,Thank you for your comments about Shawn and East Ham team, I am pleased to hear that Shawn has gone beyond his duties to really help you with the sale this property.Thanks againRob WadeAssociate Operations Director

5/5

Trustpilot

Will Nash

Will Nash is an excellent advisor. He has advised us on a few mortgage purchases over the years. He has always been attentive, accessible, professional and knowledgeable. He is quick to respond to any doubts or questions you may have - whether that is mortgage related or more generally related to the property purchase process. We have enjoyed working with Will and will do so again without hesitation.

Pradeep · 17 January 2016

Agent replied · 29 December 2024

Dear Pradeep,Thank you so much for your 5 Star assessment of Will Nash, we welcome you to return when you next expert mortgage advice and help.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

A big thank you to Abbie and Chloe at …

A big thank you to Abbie and Chloe at the Basildon Office for getting my flat rented so quickly.They were both professional and friendly to work with and I was particularly impressed with their regular communication and support during the processIt was a real pleasure to work with both of them and should an opportunity arises in future, I wouldn't hesitate to work with them again.....Regards Ray

Ray · 18 August 2017

Agent replied · 29 December 2024

Dear Mr Patel,Many thanks for your kind comments and 5 Star review of our Basildon Lettings team. Both Chloe and Abbie are true professionals and have real passion for their roles and will be delighted that they were able to help so much with letting your property so quickly with minimum of fuss.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Douglas Allen review

We are very happy with the professional and friendly service we have received so far regarding the taking on of our property. Everything has been done efficiently and quickly with always our interests at heart. The Barkingside Manager Les Carter and all the staff connected with the company have been a pleasure to deal with. We would have no hesitation in recommending Douglas Allen to all future vendors.

Mr · 23 June 2015

Agent replied · 29 December 2024

Dear Mr & Mrs Bernstein,Thank you very much for your valued feedback. I am glad you found Les and his Barkingside team such a pleasure to deal with, providing the highest level of customer service is a priority of ours and it's good to hear that we have succeeded in this respect on your behalf.I wish you every success with your move.Regards, Jon Holden, Managing Director, Douglas Allen

5/5

Trustpilot

We would recommend Douglas Allen

From beginning to end Douglas Allen were a great agent to sell our property with. Stevens valuation helped us achieve a sale value in excess of £100,000 above a previous agents valuation 2 months earlier. Steven & Ash were always there to support us if needed and they never failed to return telephone calls. Thanks for all your support.

Mrs · 11 March 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Douglas Allen, Barkingside branch. Well done boys

Fantastic service from Joe and team from Douglas Allen, Barkingside branch. Pleasure to deal with, thanks very much !Joe has been fantastic from start to finish on my new purchase!Always got back to me when he said he would, updated me throughout and nothing was too much trouble and always went above and beyond for me.Would highly recommend - I'll be using again for sure!

Mayooran · 3 February 2019

Agent replied · 29 December 2024

Dear Mayooran, Thank you for highly recommending the service of the Barkingside office especially Joe, as a company we fully appreciate that being available and ensuring we are in contact throughout a sale really helps all the clients fully understand what is happening and keeps them informed. I will pass on your comments to Joe and ensure he continues to offer this service to all his clients moving forward.We all look forward the helping you or anyone you know again in the future.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Google

Would HIGHLY recommend Danny at the Billericay branch! He was very friendly, professional and helped in every way he could in the ease of the sale of my mums property. He even got more than we hoped for her property. Would definitely use DANNY at Douglas Allen again!!

Keeley · 25 October 2022

Agent replied · 24 October 2024

Hello Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Trustpilot

Without the help from Steve at Douglas…

Without the help from Steve at Douglas Allen I don’t think Our very long drawn out house sale would of actually happened . He helped us every step of the way and without his help and support it would of been very stressful . Thank you Steve and all the team that contributed to making this happen x

Tanya · 10 May 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

I purchased my first home with Douglas…

I purchased my first home with Douglas Allen and my sales progressor, Nish Zafar, was just fantastic. So helpful, and so communicative and responsive. She really made the experience so much better and always went extra mile. Thank you!

Customer · 8 September 2025

Agent replied · 23 September 2026

We are so happy to hear about your positive experience with us during such an important milestone! It is wonderful to know that our team's dedication made a significant difference. Thank you for sharing your kind words.

5/5

Trustpilot

Andrew Bilby

Andrew Bilby is our hero!He used his expertise from his years of experience in gettingcustomers like myself who were unsure of what to do, their dream home.He kindly kept us up to date with all his communications with our buyer and put our minds at ease.I would recommend Douglas Allen to all home buyers/sellers!I would recommend Andrew Bilby, everyone!You'll be in good hands and relaxed.

Mr · 28 September 2018

Agent replied · 29 December 2024

Dear Mr Harrison, Thank you for adding your thoughts on Andrew Bilby one of our sales progression team, as you say they all have many years of experience helping top ensure that everything is followed through to ensure that once a buyer has been found this proceeds to a successful move whilst keeping everyone fully updated and as you say putting your minds at ease.I wish you all the best for the future and look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Bilal Chadwell heath customer service

Hi we have been so far happy with the service in Chadwell heath branch. All staff have been really helpful. Bilal from day one his customer service been excellent . keeping us update and helping us view houses. He Has been very helpful and understanding. We actually came to Chadwell heath branch because of Bilal. His customer service was very good.We have sold our property through Douglas and Allen in Chadwell heath branch.we are now finding our property now.

Shahjahan · 6 February 2024

Agent replied · 29 December 2024

Hi Shahjahan,Thank you for leaving a review! We're delighted to hear how happy you are with the service you've received from our team in Chadwell Heath and how Bilal in particular has supported you with his help and understanding throughout your journey.Best wishes,Douglas Allen.

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