Trusted Agent profile · Basildon

Douglas Allen Billericay reviews in Basildon

4.7

★★★★★ Excellent

1,899 reviews across 2 platforms

Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH

Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 146 Google reviews rated 4.8.

Google logo

4.8 / 5

146

Reviews on Google

This office

Trustpilot logo

1,753

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Michael at Chadwell Heath

Michael is a credit to the Chadwell branch. He really makes me feel like a premium customer. Very hard working and attentive and always makes the time to call me about new properties. Thank you for all your hard work. I recommend to all.

Miss · 12 August 2018

Agent replied · 29 December 2024

Dear Miss H,Thank you for your 5 Star review of our Chadwell Heath office and the 'VIP' service you received from Michael, he will be delighted he was of such assistance to you in finding your new home.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Richard @ Douglas Allen East Ham

I would like to give a special shout out to Richard who has helped me to find a home of my own, he was really helpful and kind, also very kind, I hope more people like this existed in the industry!

Natia · 31 January 2020

Agent replied · 29 December 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Douglas Allen - Basildon

Simon was very professional and friendly. Our property was sold for the full asking price before going on the market, because Simon was able to match a person who was looking to buy in our area.Overall a fantastic service which I would highly recommend.

Stuart · 23 March 2018

Agent replied · 29 December 2024

Hi Stuart,Thank you for taking the time to post your 5 star review regarding Simon in our Basildon office.Great to hear that the service was fantastic yet again from the team.Thanks againRob wadeAssociate Operations Director

5/5

Trustpilot

Thank you to Stephen Ford and the team…

Thank you to Stephen Ford and the team in a difficult time selling a Property in Woodford, always kept upto date and any queries quickly advised and resolved. Would definately recommend them as an Estate Agent.Rob C

Robert · 14 February 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Helpful and instrumental in making the move happen!

Great proactive service from start to finish. Daniel made the negotiations easy and fast and Janine was key in making the sale go through. I literally could not have moved without them! Very professional and friendly to work with. I can not recommend more highly!

Laura · 5 September 2016

Agent replied · 29 December 2024

Hi Laura, Thank you for taking the time to put your review online. I am pleased to hear that Daniel and Janine both helped you through the sales process and got you moving. Janine is a great asset to us in our after sales department and it's pleasing to hear that she was key.Thanks againRob wadeAssociate Operations Director

5/5

Trustpilot

10 Farrow House - Excellent overall service through a very long transaction.

What should have been a simple transaction turned out to be both difficult and very long. Throughout this we found that both Peter and Nicolle were highly responsive. It felt as it nothing was too much trouble. We would like to personally thank them both.

Nick · 23 March 2016

Agent replied · 29 December 2024

Dear Mr Russen,I am sorry to hear that your sale seemed to be protracted. I am happy though that Peter and Nicolle at our Brentwood office were of great help to you throughout this time and that you have awarded then with a 5 Star review. Both will be delighted that you have recognised them in this way and on behalf of us all I would like to thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Genuinely impressed

Genuinely impressed. Professional, friendly and helpful. Joe was helpful from the start and we feel Tanya went above and beyond her role to help complete not just our house sale but also the house we are buying. We'd like to thank the team.

SarAh · 12 July 2018

Agent replied · 29 December 2024

Dear Ms Smart,Many thanks for your 5 Star review and kind words regarding Joe and Tanya at our Chigwell office, they are true property professionals who value giving a premium service to their customers.Thank you very much for your custom and on behalf of the whole team I would like to wish you many years of happiness in your new home.Kind Regards,Jon Holden - Managing Director

5/5

Trustpilot

Very pleased with Douglasallen…

Very pleased with Douglasallen Basildon, I viewed a property in Basildon and Tia was the agent, from start to finish very polite, friendly, good communication and was very helpful with questions I askedChris Dowsett

Chris · 5 August 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Google

We can't thank enough Danny and his team for their support during the stressful process of buying our forever home. They've been always on the other side of the phone if we had any questions and have made us feel that everything is under control. Thank you, Danny, Erica, Natasha and everyone else. You are all amazing.

Kanariya · 25 October 2022

5/5

Trustpilot

Jess at Douglas allen Chingford was the…

Jess at Douglas allen Chingford was the best from start to the end. she is on the ball calling with up dates and making sure i knew what was go on minute by minute 10/10 good customer service.she needs a pay rise

Ian · 20 October 2018

Agent replied · 29 December 2024

Hi Ian,Thank you for taking the time to write your 5 star review regarding Jess in the Chingford office. It was great to read how Jess kept you fully updated from start to end. Thanks againRob WadeAssociate Operations Director

5/5

Trustpilot

Khaleesha was extremely informative

Khaleesha was extremely informative, polite and helpful, I'm one step closer to buying my dream home and I will definitely be using Douglass Allen and Khaleesha to help me do so.Thank you!

M · 9 November 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Google

We had a lady call Erica Massey Out of all the estates agents companies (plus agents) and properties that we have viewed, she were the only one who asked us in depth question and really seemed to care, about exactly what we wanted. she was really good and put us at eased knowing that we have Erica helping us. Honestly! you really took a way a lot of stress simply by the questions she asked and she listened. means a lot.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 25 October 2021

Agent replied · 24 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Google

After trying unsuccessfully to sell my property with another estate agent I was delighted to be able to hand over the reins to Douglas Allen who have such a proactive team. I had a succession of viewers, all shown around the property by knowledgeable, enthusiastic and professional team members. I found the whole selling experience to be a lot less stressful than I had imagined, especially with the pandemic conditions. The fact that I was kept in the loop with regular updated information by email and phone calls was also another plus factor in the favour of this establishment.PositiveProfessionalism

Helen · 25 October 2021

Agent replied · 24 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Google

A huge thank you from both of us for selling our house. We had originally had bad luck with selling the property using another agent but Spencer managed to sell it on the second viewing they arranged which was amazing. We could not have done it without Natasha (sales progressor) at Douglas Allen. She kept us up to date after we accepted the offer and pushed through the sale for us when we weren't hearing from our solicitor or the estate agents we were buying through. She was exceptional and was always happy to help us. Thank you Douglas Allen Billericay.

Helen · 25 October 2021

Agent replied · 24 October 2024

Hello, Thank you for leaving us your feedback! Many thanks, Douglas Allen

5/5

Google

Being a first time buyer I find the entire process of buying a flat fairly stressful but the guys at Douglas Allen have been absolutely amazing! Anthony , Danny and the entire team have been so helpful along the way. They were very patient with me when I had a million questions at the start and offered plenty of good advice and tips. They were super quick getting back to me and even helped sorting any pending queries with the current owner. I felt like they were really professional and on top of it without making me feel like I am being pushed into a sale like some other companies do. I can only recommend these guys!PositiveResponsiveness

Anna-Maria · 25 October 2021

Agent replied · 24 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Trustpilot

Thank you :)

I found Linda to be very helpful in the process of buying my flat. Linda was always on hand to talk to and would always keep me updated. Thank you for all of your help.Talisha

Talisha · 4 February 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Excellent customer service!

Shana Jagger has been a pleasure to deal with and we’ve had a great experience through her looking for a property. Schema been friendly, polite and flexible and we’re happy to have come across her at Douglas Allen.

Celine · 4 March 2020

Agent replied · 29 December 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Super trooper!

Rachel was extremely helpful & very patient, polite & professional. Rachel speedily responded to all my emails & requests & gave me all the information I required. Rachel explained everything that I needed to know so well & thorough. Highly appreciate such first class service. Rachel is a credit to the company.

Maria · 1 March 2023

5/5

Trustpilot

Hasan Anwar in East Ham is a gentle man…

Hasan Anwar in East Ham is a gentle man who looked after me purchase a property from viewing till completion. I just hope all staff works like Hassan Anwar. Thanks mate I whole family are grateful to you.

Kamal · 1 February 2020

Agent replied · 29 December 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Very happy with the service I received…

Very happy with the service I received from Douglas Allen. Khaleesha was amazing and thanks to Steve and Keith as well. Top job and if I’d stayed with the other agent I would probably still be hoping for a miracle.

Alan · 13 February 2019

Agent replied · 29 December 2024

Dear Mr Adams,Thank you very much for your 5 Star review of the service you received from our Woodford Green office with regards to selling your home. As you bear testament to, not all agents provide the help and service we do and certainly don't have exceptional staff such as Steve, Khaleesha and Keith who you kindly mention.On behalf of the whole team here, thank you very much for your custom.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Great people!

Joe was great, as were the other staff we spoke to when buying our house. Really professional and helpful the whole way, even wrote is a card when we moved in! When we do come to sell, we’ll definitely use them.

Alex · 22 March 2018

Agent replied · 29 December 2024

Dear Mr Day,Thank you very much for your 5 Star Review and kind words regarding Joe at our Chigwell office. He will be delighted with your recognition but more so that he was able to help you find your new home.On behalf of Joe and the whole Chigwell team I wish you many years of happiness there.Regards,Jon Holden - Managing Director

5/5

Trustpilot

Very helpful team!

Special thanks to Chloe Costa and Abbie Wilson for all their help with marketing/renting out my property. They were so helpful and always happy to answer any questions/queries I had. I would definitely recommend using their services to others. Thanks again!

Maxine · 14 March 2018

Agent replied · 29 December 2024

Dear Ms Newton,Thank you very much for your 5 Star endorsement of our Basildon Lettings Dept. and in particular Chloe and Abbie. Choosing which agent to use can be a daunting prospect which is why we go all out to deliver on the promises we make and to help at every step of the way. Many thanks for your custom.Regards,Jon Holden - Managing Director

5/5

Trustpilot

Thank you Abbie Wilson

Thank you Abbie Wilson we have a lovely 3 bed home now😊 Abbie was always there to help,none of our questions were a problem to answer which put our minds at ease.Thank you again Douglas Allen 👍🏻Jessica Brigden & Liam Shorter

Jessica · 14 March 2018

Agent replied · 29 December 2024

Dear Ms Brigden,Sincere thanks for posting your 5 Star Review of our Basildon Lettings Dept. and in particular Abbie there. She will be delighted she was so instrumental in finding you your new home and the help she gave you along the way.On behalf of the whole team I wish you much happiness there.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Extremely helpful in many ways.

Extremely helpful in many ways.On the sale of our flat.Always willing to help with any queries.Thank you Jess, James and the rest of the lovely staff at Douglas Allen, Chingford Branch

Sophia · 26 August 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

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