Trusted Agent profile · Basildon
★★★★★
898 reviews across 2 platforms
The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT
Connells's office in Basildon, at The Old Police House, is rated 4.6 out of 5 across 898 reviews on two platforms, including 89 Google reviews rated 4.7.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
Trustpilot1st time buyer
Easy to work towards a common goal - Khaleesha and Will have helped in every way possible
Dear Sam,Thank you for your kind words and 5 Star review of the service you received from Khaleesha at our Woodford Green office, she will be delighted she was able to help you so much.Regards,Jon Holden - Managing Director
5/5
TrustpilotSarah at Chigwell thanks for all the …
Sarah at Chigwell thanks for all the help and for your first class service. Much appreciated !
Dear Mr Murphy,On behalf of Sarah at our Chigwell office, many thanks for your kind words and 5 star review.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent service by the epping team
Excellent service by the epping team. Extremely professional and very efficient with the whole house buying process
Dear Jethwa, Thank you for your feedback on the Epping office, as you say we are here to ensure the whole house buying process is efficient and handled professionally. I wish you the best in your new home. If we can offer the same level of service to anyone you know please pass on our detailsKind regardsPaul Ingleton - Associate Operations Director
5/5
Trustpilotvery responsive and regular updates
very responsive and regular updates. overall very happy with the service.
Good afternoon James, Thank you for your review, it's greatly appreciated. Kind regards,Danielle
5/5
Trustpilothave been looking for a while and steve…
have been looking for a while and steve at woodford has been my rock. he knows pretty much everything there is to know about houses and made it exciting rather than daunting
1/5
TrustpilotDo not use this Estate Agent
Do not use this estate agent the manager has not one clue on the 14 day cancellation policy.
Dear Mrs Cleaver Thank you for your comments and we are very sorry that you feel this way. Our Customer Relations department are aware of your concerns and have been in direct communication with you. We hope that they have been able to resolve the matter to your satisfaction.
5/5
TrustpilotVery helpful throughout process with a…
Very helpful throughout process with a successful sale achieved! I would be happy to recommend.
Dear M Dunham,I'm glad we were successful re the sale of your home, many thanks for your 5 Star review.Regards,Jon Holden - Managing Director
5/5
TrustpilotAmazing
I found the service from the Wanstead branch and Ray Phipps and Janine amazing at all times
Hi Adam,Thank you for your review regarding Ray and Janine at the Wanstead branch.I will pass on your commentsThanks AgainRob WadeAssociate Operations Director
5/5
TrustpilotExcellent Service
Linda and her colleges help me to sell my house .
Good afternoon Mary, Thank you for taking the time to send in your review, especially with your comments about Linda and the team. I will be sure to pass this on. Kind regards,Danielle
5/5
TrustpilotCustomers service first classs
We couldn't praise David from Hornchurch enough. He kept us informed at all times through each stage of the buying and selling process.A very understanding company.
5/5
GoogleBought our first home with their help. Very pleased with the service received. They can help with every aspect the purchase including the financial advice. We received great support from Roland, the mortgage adviser. After two years from the purchase we still have their support.
5/5
TrustpilotExcellent personal yet professional…
Excellent personal yet professional manner of both ladies we have met.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotExcellent help for a first time landlord
Very helpful throughout the whole letting process and always available to answer any questions i had.
Dear Jon,Thank you for taking the time to post your review, I am glad that Chloe and her team gave you the '5 Star Treatment' that has been so helpful.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotChristy help me with all the…
Christy help me with all the information required . Thank you
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
1/5
TrustpilotEngage in illegal practices
Pretended to submit my offer but wasted my time.
5/5
TrustpilotTanya keene
Tanya keene, the name our family will remember for a long time. As a 1st time buyers how you helped us through all the tough times and obstacles, much appreciated. Many thanks
5/5
TrustpilotGreat service and professional …
Great service and professional approach.Jordan Stoute Chigwell office were excellent, always available and helpful!Many Thanks
Dear EvgeniMany thanks for your 5 Star review of Jordan at our Chigwell office, I am glad you found him so helpful.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGreat personalised service
Great personalised service, kept us in the loop all the way through the process.
Dear Gareth,Thank you very much for your review, glad we were able to help with your move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotChadwell Heath Branch
Lovely staff at this branch. Always kept me informed of what was happening.
Dear Claire, Thank you for your feedback and being a valued customer. Keeping people informed is our key aim in all we do.All the best for the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotHelpful
Helpful, supportive staff - Shana Jagger you have been great.
Dear Mrs B,Short, Sweat and to the point. Thank you for your 5 star review of Shana, she is certainly starting to build a great reputation.Thanks againRob wadeAssociate Operations Director
1/5
TrustpilotDo not use the Barkingside branch they…
Do not use the Barkingside branch they are so incompetent
Dear LucyThank you for providing us with your feedback however we have been unable to identify you from the information that you have supplied and are therefore unable to look into your concerns. If you could please contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk and provide us with some additional information, we would be grateful. Kind regardsDouglas Allen
3/5
TrustpilotEnthusiastic start but soon got bored!
Once sstc they haven't contacted me since tho I've asked for some info by email.
Dear Mrs Fitzpatrick Thank you for your comments which we have looked into. Whilst your property went under offer in late February, your chain was not complete until the end of March and we were not provided with your solicitor’s details until 10th April. Consequently, there were no updates to provide you with until after this time. Your Sales Coordinator, Chelsey, informs us that she is in regular communication with you and will continue to liaise with the solicitors conducting the conveyancing process and report progress to you.Thank you again for your feedback and please be assured that we will remain focused and proactive until your sale has reached a successful conclusion.
5/5
Trustpilotexcellent
excellent service all round please say a big thank you toJack AustinMatthew GilbertKaktie Sullivan
Dear Diane, Thank you for adding your comments on the Epping Office and the staff mentioned, I am really pleased that they have delivered the level of service we always aim to achieve.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotS.Hamill
Great team in Chingford mount, very informative of whole process.10/10 for the whole experience.
Dear Suzan,Thank you for your comments on the Chingford team, its always great to hear when they meet peoples expectations.Thanks againRob.wadeAssociate Operations Director
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