Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEveryone at the office was always …
Everyone at the office was always helpful (even post sale process) and never ignored any extra questions we may have had.I'd definitely recommend the Hornchurch branch to prospective buyers/sellers.
Anna · 9 October 2017
Agent replied · 26 December 2024
Dear Anna,As you say we are always here to help, during any sales process many questions arise where we can offer help and solutions to avoid any delay in the sale, or alternatively to put your mind at rest. I thank you for confirming that our team at Hornchurch have carried this out even after the sale had completed.I would like to wish you all the best for the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotProvided very good and nice service by…
Provided very good and nice service by Nisha.I realy like the way she was explaining and helping.Great help.
Sajid · 28 October 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
Trustpilotviewing with Joe Sambridgei
I had a viewing with Joe who was very well presented and knew all the information that I required. Also all of the calls that I have made to the branch have been very helpful whilst on the search for my ideal property
Phillip · 29 September 2022
★★★★★ 5/5
TrustpilotBillericay branch - brilliant
Billericay branchGreg -Lovely polite and helpful.Hayley wonderful and all the letting staff super helpful Everyone made a very stressful situation a lot easier for usWould definitely recommend!
Sue · 25 January 2019
Agent replied · 26 December 2024
Hi Sue,Thank you for talking the time to post your 5 Star review regarding Greg in our Billerica office. It looks like you saw the benefit of some of our other services too.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWoodford Green branch
I have been buying investment properties for years and Steve at the Woodford office has a depth of knowledge on what to do and when to do it. He has advised me on many purchases and I have also used his mortgage broker who has been great
Christopher · 16 March 2022
★★★★★ 5/5
TrustpilotAnother positive feedback
Another positive feedback, and I would also like to mention Abbie and Chloe from Basildon for their dedication, patience and professionalism, they were quick and very helpful.
Ανδρεας · 27 October 2018
Agent replied · 26 December 2024
Hi Avopeac,Thank you for your 5 star review regarding Abbie and Chloe in the Basildon letting team. I am pleased to see that they were helpful to you.Thanks again Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotJoe Caulfield - Hornchurch
I’ve been dealing with Joe at your Hornchurch branch, is has given excellent customer service, very polite, happy to help and always keeping me updated without being too pushy.
Liz · 24 May 2016
Agent replied · 26 December 2024
Dear Liz, Thank you for your kind feedback, as a company it is always pleasing to hear that the training we offer to our staff ensures that they offer the highest level of customer service possible. Our aim is to always remember that moving home is a major step in peoples lives and therefore they need our professional and courteous service at all times.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotCan't recommend highly enough!
Robin & the team at the Chigwell branch did a fantastic job with the promotion & sale of our property. Very professional service at all times. Definitely recommend them.
JulsM · 17 March 2015
Agent replied · 26 December 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotLEIGHTON OFFICE FANTASTIC
MICHELLE, DANNY, SIMON, ALEX, AND SAIF,
very helpful, professional, friendly
would not use any other Estate Agents
Have helped us buy 3 of our familys properties
thank you
Lyn · 9 March 2016
Agent replied · 26 December 2024
Dear Ms Martin,Thank you very much for your kind words regarding our team at Loughton and your 5 Star review. Our staff really try and make a positive difference in what can be a stressful time and I am delighted that they have been successful on all 3 occasions for you and your family. We'll be ready to help again when you decide on the 4th time!!May I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotHave sold two properties no problems.
Have sold two properties, both were straight forward , happy with the team Jack Austin, Tanya Keen,& Mathew Gilbert.Looking forward to moving into our new home soon
Eddie · 31 March 2017
Agent replied · 26 December 2024
Dear Mr Crossley, thank you for adding your feedback on our Epping office, I am very pleased that both of your sales have gone through and been straight forward, having Tanya as a sales progressor always helps to ensure that the sales wherever possible proceed to a satisfactory conclusion as easily as possible, most importantly keeping everyone informed throughout the process. I wish you all the best in your new home and if we can help you or anyone else you know in the future, please let us knowKind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotBillericay office
Billericay officeSo very helpful and hard working. I can't thank, Greg, Grace and Wendy enough for the time they gave in marketing our property.
Robin · 16 April 2019
Agent replied · 26 December 2024
Dear Robin,Thank you for taking the time to post you 5 star review regarding the team in Billericay .Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWorth every penny
A little more expensive than their competition but well worth it. Tried another estate agent first and wasted 12 weeks. Would use them again, without hesitation.
MR · 19 October 2017
Agent replied · 26 December 2024
Dear Mr Meadcroft,Thank you for taking the time to post your 5 star review. As a company we try to promote a premium Brand with a Premium service. I wish I could take you out with us to all of our valuations to let our future potential sellers of your experiencesthanks againRob wadeAssociate Operations Director.
★★★★★ 5/5
TrustpilotI have been dealing with Talia
I have been dealing with Talia - I must say that she hasBeen more than helpful. She keeps in constant contact with me - unlike many Agents - I am sure she is an asset to your Company. Kathy Webb
Kathleen · 28 September 2022
★★★★★ 5/5
TrustpilotExcellent service
The initial phone call was most professional as was our first meeting. The property brochure was of an exceptional standard. Now all we need is a buyer!!!
Mr · 25 September 2015
Agent replied · 26 December 2024
Dear Mr & Mrs McGorrighan,Thank you very much for posting your review and giving 5 Stars to both our professionalism and quality of our marketing. We take immense pride in both and are delighted when our customers recognise that their decision to use Douglas Allen has been vindicated. We never underestimate the choice that someone has when it comes to choosing their estate agent and I am glad you have been impressed so far, I am sure the buyer you want is not now too far behind!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotFelt listened to and not pressured to make instant decisions
I have felt supported through the process so far and have been able to take things at my pace rather than feeling rushed by someone else's agenda.
Mrs · 29 June 2015
Agent replied · 26 December 2024
Dear Mrs Chappell & Ms Langley,Thank you for making the effort to post your review regarding your experiences with Douglas Allen so far, I am very pleased that everything seems to be to your satisfaction and progressing at a pace you feel comfortable with.Kind regards,Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with Joanna Martin, she is a reliable agent and very dedicated in what she does, she was patient with me and explained everything to me. Thank you very much JOANNA MARTIN I recommend it with confidence
Loredana · 5 June 2022
★★★★★ 5/5
TrustpilotWonderful experience
Very friendly, informative and considerate people. Would highly recommended coming here to a freind. I was helped by nabeel Ali, joe, jat, jas and Cali.
Claudia · 6 November 2017
Agent replied · 26 December 2024
Dear Claudia,Thank you for your 5 Star review. I hope you have a lot of friends that you can recommend to us as I am sure that Nabeel, Joe, Jat, Jas and KAlly would be able to help them as they helped you.Good luck in your new home Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotVery helpful through out the whole…
Very helpful through out the whole procedure and someone was always at the other end of the phone when advice was needed.
MR · 11 October 2019
Agent replied · 26 December 2024
Hi Mr Lowry, Thank you for posting your 5 star review expressing how helpful Douglas Allen have been.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
GoogleDear Roland,
Thank you so so much for your time and wonderful advice this morning regarding future planning for a mortgage. Your suggestions have the potential to be life changing! We certainly have lots of things we can start doing now in order to prepare.
Many thanks,
Christina and Adriano
Christina · 26 October 2020
★★★★★ 5/5
Trustpilot100% best service
Emma from chadwell Heath has recently found my perfect family home n the service I've received been good. Best I've had thank u so much!
M · 18 April 2016
Agent replied · 26 December 2024
Dear Mr Khan, thank you for your kind feedback about Emma at my Chadwell Heath office, as a company we remember that finding the right property for our buyers is the key part of the buying experience, Whilst we deal with many clients on a daily basis it is always our aim to fully understand the individual and help them achieve their dream move. I will pass the feedback to Emma and the team Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotWill nash
Wills service has always been great, have used him for our initial mortgage & remortgage. Lovely guy, very efficient & great advice. Would highly recommend!
Fay · 9 January 2016
Agent replied · 26 December 2024
Dear Ms Parsons,Thank you for your 5 Star rating of Will. I realise that there are many mortgage brokers in banks, building societies, online and in other estate agents however year-after-year Will delivers better than anyone else and helps more than anyone else as the tremendous comments on TrustPilot bear testament to.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotNew house
Matt wilkins has been very helpful phoning people if I had question and it's been a joy buying my next home through them.
Louise · 27 June 2018
Agent replied · 26 December 2024
Dear Louise, Thank you fro your feedback on Matt Wilkins at our Epping office, we are always here to ensure that any questions that you need answered and dealt with. Thank you again fro buying through Douglas Allen and I wish you all the best.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 4/5
TrustpilotGreat service
Provided honest feedback and professional service throughout. Listened to feedback when given and acted upon it. Got us a buyer after our first open house.
Mrs · 13 September 2015
Agent replied · 26 December 2024
Dear Mrs Wragg,Thank you very much for your feedback. I am pleased to hear that you were happy with our service throughout the transaction and that the Open House was so successful. We take a lot of pride in the way we set these up and I believe our formula to be unique.Sincere thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent Service
From the initial meeting I had a very warm reception. Told me what they could do for me and it's fair to say they delivered!
Angelina · 5 March 2015
Agent replied · 26 December 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
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