Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePaul has been extremely kind and patient and went out of his way to help me understand the very basics and address my concerns. Absolutely an asset to the organization.
Shraddha · 13 November 2023
Agent replied · 12 November 2024
Hi Shraddha,
Thanks for your positive feedback, having dealt with Paul in our lettings department recently. It was reassuring to read that he was both kind and patient throughout the rental process and that he addressed rapidly and effectively any concerns or queries that you raised.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’m pleased to say my experience with…
I’m pleased to say my experience with Beresfords was nothing short of perfect! very straight forward easy to communicate with and very helpful during my whole process from start to finish Natasha, Abby and Christine dealt with me and they were all great, I would highly recommend Beresfords to anyone, finding and going through the process of renting your new home can be very stressful but from my experience everything was very straight forward. Thanks again!
Arron · 21 May 2025
★★★★★ 5/5
TrustpilotExceptionally Service & Quality
Christine Sorrell was not only professional but she was very patient and empathetic.
Jason · 1 October 2024
Agent replied · 25 October 2024
Hi JasonMany thanks for taking the time to post your review. I was pleased to read that you found Christine to be professional and helpful during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was very helpful
James was very helpful! Would recommend!
Gab · 11 January 2025
Agent replied · 24 February 2025
Hi GabThank you so much for taking the time to leave your review. I am pleased that James has been helpful throughout your dealings with him and it's great that you would recommend Beresfords to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPolite and helpful
Lauren is always polite, helpful and quick to respond.
Carol · 27 November 2024
Agent replied · 29 December 2024
Hi CarolThank you so much for taking the time to provide us with your feedback. I was pleased to read that you found Lauren polite, helpful and efficient in her responses during your recent dealings with her.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Megan · 14 May 2022
Agent replied · 25 October 2024
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Chike · 20 July 2024
Agent replied · 25 October 2024
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Org · 29 March 2024
Agent replied · 25 October 2024
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlice Norkett, Billericay Office.
I recently arranged to have the tenants deposit protected personally as the landlord, after Beresfords introduced an annual charge, which I was not happy about. Alice Norkett dealt with it and was so patient and understanding as I didn't know the procedure, that the bad feeling I was having towards Beresfords soon subsided. Thankyou Alice for all your help.
Bob · 20 October 2024
Agent replied · 25 October 2024
Hi BobMany thanks for posting your recent feedback. I am pleased that following your initial concerns Alice was able to explain everything clearly so that you had a greater understanding of the situation regarding your tenants deposit. Unfortunately, as with many parts of the lettings process it can prove very confusing unless properly explained. I know that Alice will be very grateful for your kind words on this occasion.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood
Lauren and Charlie were great. Helpful and good advice
Mike · 17 November 2024
Agent replied · 22 November 2024
Hi Mike,Many thanks for taking the time to post your review. I am pleased that you have been happy with service provided to you by our lettings team in Upminster, but particularly Lauren and Charlie. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThanks Amy!
It was a pleasure to deal with Amy when we moved out of our home that we had rented for a long time. What I expected to be quite an unpleasant experience was actually made very easy. We received our deposit back in full within a week and I’m grateful to Amy for facilitating this for us!
Rachel · 13 November 2024
Agent replied · 22 November 2024
Hi RachelI am so pleased that the check out process following expiry of your tenancy proceeded without issue and that your deposit was returned in good time. Amy will of course be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords have been my letting agent for many years and I have always found them to be excellent: attentive, detail-orientated, professional and friendly!
Alistair · 8 December 2025
Agent replied · 18 April 2026
Hi Alistair
Thank you very much for providing your feedback. It's great that you have been working with us for a number of years now and have been consistently happy with the service you receive from us as your letting agent. We hope we will continue our working relationship with you for many more years to come. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotDealing with the lettings department.
Tammy · 6 May 2026
Agent replied · 24 May 2026
Hi Tammy,
Thank you for your recent feedback. I was pleased to read that Charlie and Lauren in our lettings department at Upminster were able to assist you efficiently during your recent dealings with them. We all very much appreciate the 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Mamed · 24 October 2023
Agent replied · 25 October 2024
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Consumer · 4 May 2024
Agent replied · 25 October 2024
Thanks for the feedback following your recent dealings with our local lettings department. It's great that they maintained good levels of communication with you throughout the process and it is nice to know that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Munyaradzi · 1 August 2024
Agent replied · 25 October 2024
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GooglePaul was so helpful and patient to find us our rental property from abroad. I really haven’t dealt with an agent like this before. Thank you so much.
Sophie · 13 November 2023
Agent replied · 12 November 2024
Hi Sophie,
Thanks for taking time out to provide us with your feedback, having recently dealt with our lettings team at Billericay. It is great that found Paul in particular both helpful and patient and we all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
DC · 25 April 2024
Agent replied · 25 October 2024
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
Peter · 28 October 2021
★★★★★ 5/5
TrustpilotCharlie and Ella were very helpful…
Charlie and Ella were very helpful taking us through the process of our new tenancy.
James · 25 July 2024
Agent replied · 25 October 2024
Hi JamesMany thanks for providing your feedback. I am pleased that our local lettings department covering the Havering area assisted you effectively throughout the application process for your tenancy. We hope that you enjoy your time in your new property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery Fast and polite responses.
Miss · 29 April 2026
Agent replied · 24 May 2026
Hi Christina
Thank you so much for your kind words and 5-star rating regarding our lettings team in Billericay. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery satisfied customer
Jay was very professional and knew exactly what we were looking for.
Consumer · 7 September 2024
Agent replied · 25 October 2024
Thanks for the positive comments following your recent dealings with Jay. He will be very grateful for your 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
Kathryn · 18 May 2023
★★★★★ 5/5
GooglePaul was very informative, helped us massively on our journey in the renting sector. Thanks Paul
Nadine · 1 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
