Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat serivce, Paul was really great with our viewing! Welcoming informative and professional. Thank you
Patrice · 13 October 2024
Agent replied · 12 November 2024
Hi Patrice,
Many thanks for taking the time to post your 5 star review for Paul who is based at our office in Billericay. With many years of experience, you were in very capable hands. Paul would have been perfectly placed to offer guidance and support and will look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager.
★★★★★ 5/5
TrustpilotI would like to express my gratitude…
I would like to express my gratitude towards James Annetts at Beresfords Lettings. He has been the most informative, helpful and professional agent i have dealt with.
Kelly-marie · 9 December 2025
Agent replied · 22 December 2025
Hi Kelly-Marie,
Thanks so much for your feedback. I know James will very much appreciate your kind words following on from your recent dealings with him. Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Michelle · 28 April 2026
Agent replied · 25 October 2024
Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI am very happy with the service I received from Beresfords in Billericay when they marketed and sold my house. Freddie Li kept me updated and was very approachable. I would definitely recommend Beresfords to my friends and family.
Jo · 11 August 2025
Agent replied · 8 September 2025
Hi Jo,
Many thanks for the 5 star award and kind comments for the team at our Billericay office and in particular Freddie, your main point of contact. Freddie prides himself on the quality of his customer care and will appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleHe completedly very nice and now it was fixed thank you very much
Harishma · 4 April 2026
Agent replied · 18 April 2026
Hi Harishma,
Many thanks for your 5 star review for our Billericay office. It is pleasing to note you were impressed with the level of service provided and thank you for taking the time to share your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWould like to express my gratitude to Paul who helped us to find our rental home. He gave us a lot of options and all the time kept us informed and given to us the best news that the landlord selected us!
Entire rental process was well executed and all the information needed provided.
During the move in process we were dealing with Lynn and she was amazing lady,gave us good advised and provided full information of the Inventory and etc.
Thank you very much!
Zivaile · 13 November 2023
Agent replied · 12 November 2024
Hi Zivaile,
Thank you for providing your feedback. I was pleased to read that Paul was helpful in sourcing a suitable property for you to rent and that the process thereafter was smooth all the way through to completion.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe have been very pleased with the excellent service we received from Beresfords staff, having dealt mostly with Paul, Lynn and Archie .They were always very helpful and patient during our search for a suitable property to rent ,most importantly keeping us up to date and returning our calls when we had any queries. Many thanks to them all ,we will be returning when we are ready to buy our next permanent home in 2024 !! With all best wishes, Diane & Ken Richardson.
Diane · 13 November 2023
Agent replied · 12 November 2024
Hi Diane,
I just wanted to reply personally to your recent feedback. I am pleased that Paul and the rest of his lettings team in Billericay were both helpful and patient when assisting you to find a suitable property to rent. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Wendy · 1 October 2024
Agent replied · 25 October 2024
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAlice has been absolutely fantastic. So professional and friendly. Keeping us upto date with every process. Thanks Alice.
John · 14 August 2024
Agent replied · 12 November 2024
Hi John
Thanks for your feedback and it's great that you found Alice, professional effective and friendly throughout the process. I know that Alice will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby was prompt and personable in her…
Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.
Rebecca · 5 April 2024
Agent replied · 25 October 2024
Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, quick to respond to emails.
Debbie · 16 May 2026
Agent replied · 24 May 2026
Hi Debbie,
Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood experience overall made very easy…
Good experience overall made very easy Charlie was really clear and helpful.
Billy · 12 November 2024
Agent replied · 22 November 2024
Hi BillyThanks for your feedback. I am pleased that Charlie explained everything to you clearly and was helpful throughout your dealings with him.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Juan · 13 March 2024
Agent replied · 25 October 2024
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s…
Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!
Scott · 1 November 2023
Agent replied · 25 October 2024
Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotApartment in Romford
Had an amazing experience with Beresfords Letting Agency while looking for a rental apartment in Romford area. Charlie and Christine were of great help.
Komal · 20 April 2024
Agent replied · 25 October 2024
Hi KomalThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Romford. I am so pleased that you had a positive experience with the team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCameron Cruiks has been brilliant from…
Cameron Cruiks has been brilliant from the moment I first contacted him to enquire about letting my property through Beresfords. He's been thorough, on the ball and professional throughout the process and I at last have peace of mind that the property is being managed well. Highly recommended.
Tareq · 17 May 2022
Agent replied · 25 October 2024
Hi TareqI really appreciate you providing some feedback following your recent dealings with Cameron. I know he will be very grateful for your positive comments and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA huge thank you to Lauren Wilson
A huge thank you to Lauren Wilson and her team at Billericay lettings who held my hand throughout the whole process me a suitable tenant, for there advise and professional service and for keeping me in touch throughout. Lynn Ray and Christine were always courteous and on hand when I needed advice she kept in touch with feedback and recommendations on the legal requirements needed for the rental market. And finally to the lovely Sarah who carried out the inventory, the experience helped me beyond expectations. The 5 star review is very much deserved and wouldn’t hesitate in recommending you all. Thank you ladies
Anita · 16 May 2022
★★★★★ 5/5
TrustpilotAlice was very helpful and nice
Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.
Carley · 5 August 2024
Agent replied · 25 October 2024
Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI put our apartment on with Beresfords’…
I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…
Brian · 1 July 2023
Agent replied · 25 October 2024
Hi Brian,I wanted to thank you personally for taking the time to leave your positive review. It is great that Karen and her team in Upminster were able to source suitable tenants quickly and efficiently and I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA Most Rewarding Experience.....
Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.
John · 8 April 2022
★★★★★ 5/5
TrustpilotRylie was very helpful
Rylie was very helpful, respectful, polite and very professional.
MISSCHRISTABELATUAHENE · 12 December 2024
Agent replied · 29 December 2024
Hi ChristabelaThanks for your positive feedback. I am pleased you found Rylie helpful and professional. I am in no doubt that she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFast and efficient
Fast and efficient. Well finessed processes and good handoffs by the team- thanks Abby J for putting up with my emails.
Mr · 30 May 2024
Agent replied · 25 October 2024
Thanks for taking time out to provide us with your feedback. I am pleased that you found our application process fast and efficient. We work hard at developing these so that customer experience is a positive one. It is refreshing when we receive these comments. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenant and a landlord…
I have been a tenant and a landlord through Beresfords over the past 20 plus years. I live outside of the UK now and Beresfords fully manage my property. They are very responsive and the staff I have dealt with are keen to provide a good service to both tenant and landlord. It´s a great piece of mind to leave the property in trusted hands.
Rob · 5 August 2024
Agent replied · 25 October 2024
Hi RobWe really appreciate you taking some time to provide us with your feedback. Having been both a tenant and landlord of ours over the years you have been able to experience our service from both perspectives and it is great that in both instances we have managed to meet your expectations. Now that you are residing outside the UK I am pleased that we are able to provide you with the necessary peace of mind that the property which we manage on your behalf is in safe hands.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI have been delighted with the service provided by Beresfords Estate Agents - Billericay. This was my first house sale and throughout the process they have been professional, helpful and kind. I particularly appreciated their timely communications and there was always someone on the end of the phone to help and advise me. I would definitely use their services again for business in the Billericay area.
K · 15 July 2024
Agent replied · 12 November 2024
Many thanks for the great review for the team at our Billericay office. With many years of experience, you would have been in very safe hands with your first property sale. They will do all possible to ensure the transaction goes smoothly, from the first point of contact through to exchange and completion. The team will guide and support, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley
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