Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEwan Klinker was great who oversaw our house sale process. He was professional, friendly and very knowledgeable. I highly recommend Ewan and his team.
Nicholas · 16 May 2026
Agent replied · 29 May 2026
Hi Nicholas,
Thank you so much for your feedback. We’re delighted to hear that Ewan Klinker provided professional, friendly support throughout your house sale and that his local property knowledge helped guide you through the moving process. We’re pleased our estate agent team could offer expert property guidance and property sale support. We truly appreciate your recommendation and kind words.
Kind Regards,
Balgores Wickford
★★★★★ 5/5
GoogleI wouldn’t hesitate to recommend Ron, talk about go the extra mile! Superb service, thank you so much Ron, I’m not sure we’d have got to completion without you.
Nancy · 22 March 2026
Agent replied · 22 July 2026
Thank you so much Nancy for your lovely review. It was a team effort as you also were imperative to it going through with how you dealt with everything too and your excellent solicitor. Really appreciate you and I look forward to seeing you soon, now without the stress of selling a property!
★★★★★ 5/5
GoogleFrom the moment I walked into the Shenfield branch, the team has been helpful, friendly and professional. Emma has progressed the purchase very swiftly to date, and Sue was very flexible in arranging a viewing, and progression thereafter. We wanted to view the property at short notice, and Chloe has been exceptional. Not only did she oblige this request and facilitate a viewing with a potential tenant, but at the property, her comments were professional, informed and very constructive - she really set an exemplary tone for the way in which the agent should conduct matters, and I am confident that the team will continue to do so.
Mr · 30 July 2024
Agent replied · 30 July 2026
We really appreciate your kind feedback for all the team in Shenfield. We're glad to know you had a positive experience with us. We are always looking to provide the best service possible.
★★★★★ 5/5
TrustpilotI used Balgores Romford Branch to carry…
I cannot recommend Balgores Romford Branch highly enough,from the very beginning,Ross, Louise and the team provided an exceptional level of service, while dealing with the Probate, Valuation and Sale of my late mother's property.
Alison · 17 September 2026
★★★★★ 5/5
GoogleRoss and the team have been excellent in helping us sell the house. When the first buyer fell through they got us plenty of more viewings and they gave us good advice throughout and were patient with our questions. We’ve just completed and are delighted with all support we had.
Veronica · 9 August 2025
Agent replied · 8 September 2025
Good afternoon,
Thank you very much for your kind words and thoughtful feedback.
We are so pleased to hear that Ross and the team were able to support you so effectively throughout the process of selling your home.
Their dedication, helpful advice and patience clearly made a real difference, especially during the challenging moments.
We are delighted to know you’ve now completed and are feeling so positive about the experience.
Your comments mean a great deal to us, and we’ll be sure to pass them on to Ross and the team.
Warmest regards
Balgores Gravesend
★★★★★ 5/5
TrustpilotAbsolutely Outstanding Experience from Start to Finish!
I recently bought a home through Balgores Romford and had an exceptional experience. Oskar was fantastic, always patient, clear, and honest, even answering questions outside office hours. He made a stressful process smooth and reassuring.
The whole team works seamlessly together, and their support continued even after completion. I highly recommend Balgores, a truly professional and client-focused team.
Mannan · 26 February 2026
★★★★★ 1/5
TrustpilotI saw 2 property made up my mind to buy…
I saw 2 property made up my mind to buy out right. Rang the chadwell heath branch and men answered. I said hi I am interested in 2 properties to buy can I have a details plz. His reply was can i be more polite. I should ask how is he and how was his day? Is this a joke. I dont want friends mate. Go out more. Make friends. I dont want to merry your mum.
I have funds and I like to buy. No joke.
I belive staff at chadwellheath branch is not I trained in how to accommodate customers and not Intreated in sells.
This is my 3rd experience at this branch and I belive staff don't like non whites there approaching for business. I can see their reviews it proves this.
If I was a land lord I would not give my property to this clowns. Sycastic and recisum I feel in their tone of voice when spoken.
Avoid this branch if you can. You would thank me later.
Componey should change staff. Specially on the phone.
Disspointed.
Mr · 15 September 2026
★★★★★ 5/5
Trustpilotsell our house
We decided to sell our house, so I arranged for half a dozen estate agents to come round and give me a valuation.
After listening to most of their sales pitches and a fair bit of nonsense, I started to worry, am I even going to find the right estate agent? 🤯
Out of desperation, I rang Balgores, not one of the big-name agencies, but I thought I’d give them a try.
Femi, the branch manager, turned up. He didn’t give a sales pitch or waffle. The only thing he said was, “I want this property on my books, and I will sell it.”
We agreed on a commission rate we were both happy with, and within a week, we had over 30 viewings and an agreed offer.
We’ve now officially sold the property, and we also used Balgores’ recommended solicitors, PCS, who were excellent.
Femi, Sarah, and the rest of the team were brilliant and supportive throughout the entire process. Thank you.
But there’s one person who really stood out. Once Femi and the team had done their job, they passed the case on to someone who saw it through to exchange and completion.
I’m in my 60s and I’ve always wanted to meet Wonder Woman, and I finally did.
Louise.
I had so many conversations with her over the phone. She was on top of everything.
When we received emails from the solicitor filled with jargon, Louise would call us and explain everything in plain English. She made a very stressful process feel manageable, and even human.
I truly hope that everyone going through a sale or purchase has a Louise to guide them through it.
No one asked me to write this review. I’m doing it because it’s well deserved.
I also hope the owners and senior managers of Balgores read this, because it’s people like Louise who make your company what it is.
I sincerely hope you show your appreciation with a Pay rise or at best a bonus.
Sometimes, we don’t realise how valuable someone is… until it’s too late.
Louise, thank you so much for all of your help. Much appreciated And I hope you enjoy your flowers, chocolates and wine.
Thank you
Tony
Mr · 20 August 2025
★★★★★ 5/5
GoogleHuge thank you to Chloe and Rebecca, the ultimate dream team! You’ have both done an amazing job and made the whole process so much easier.
Enisa · 28 February 2026
Agent replied · 30 July 2026
Thank you so much for your lovely review!
Chloe and Rebecca will be absolutely thrilled to hear your kind words, we’re so glad they could make the whole process easier for you. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future!
★★★★★ 5/5
GoogleRon is such a lovely , honest man and goes above and beyond to help in selling and the purchasing . Would throughly recommend him .
Melanie · 22 February 2026
Agent replied · 22 July 2026
Thank you so much for your kind words, Melanie. We’re delighted Ron provided honest, above-and-beyond service for both your sale and purchase. I’ll be sure to pass your recommendation along to him. Your feedback means a lot to our team.
★★★★★ 5/5
GoogleEmma and the team have been so helpful and responsive throughout the process of selling our house. Couldn’t have asked for a better estate agent.
Heather · 28 February 2026
Agent replied · 30 July 2026
Thank you so much for your kind words Heather.
It has been an absolute pleasure helping you through the sale of your home. We’re so glad that you feel supported and well looked after throughout the process, that’s always our goal.
Wishing you all the very best in your next chapter, and thank you again for trusting Emma and the team!
★★★★★ 5/5
GoogleBig thanks to Rebecca for all her help...gave us an amazing service...would give her more stars if I could
An · 30 March 2026
Agent replied · 30 July 2026
Thank you so much! Rebecca will be thrilled to hear your kind words, we really appreciate your amazing feedback.
★★★★★ 5/5
GoogleAll the team in Wickford Branch and Georgia were a fantastic support in what ended up a very long chain and process. They were great at keeping us updated and trying to make it a smooth a process as possible.
Lyndsey · 15 September 2025
Agent replied · 22 September 2025
Good afternoon,
Thank you so much for your kind and detailed review.
It's fantastic to hear how positive your experience of searching for a property with our team has been. We're delighted to know you're satisfied with our service.
We will be sure to let Georgia and the team know your feedback.
Thanks again,
Balgores Property Group
★★★★★ 5/5
TrustpilotExceptional service from all the team, especially from Chris West
We were looking to sell our house & was told by close family to use Balgores Upminster, as they had recently sold with them, having had Chris West as their agent & had an amazing experience from start to finish. We followed suit & successfully sold our house within 3 weeks of it being listed with Balgores Upminster. We have no doubt this is because of the exceptional service from all the team, but especially from Chris West. Chris is professional, approachable & passionate about what he does. He kept us updated daily as to progress & was always available for catch-ups, even on the weekend. Thank you so much for all your help Chris! You are a star! We love our new house & we would recommend anyone to use Balgores Upminster.
Shenai · 16 June 2025
★★★★★ 5/5
GoogleRon was so friendly and helpful when I enquired about marketing my house.
Louise · 22 April 2026
Agent replied · 22 July 2026
Thank you for your kind review, Louise. We’re delighted Ron was friendly and helpful when you enquired about marketing your house. We appreciate you taking the time to share your experience and look forward to helping you again.
★★★★★ 5/5
GoogleThank you to all the girls at Shenfield especially Talia for all their help in purchasing our first home.
Sam · 28 February 2026
Agent replied · 30 July 2026
Thank you so much! We are delighted that the team, and Talia in particular, could help make your first home purchase such a success. We’ll be sure to pass your kind words along to everyone here in Shenfield. Congratulations on your new home.
★★★★★ 5/5
GoogleAn amazing service with excellent staff.
From the start of the process to completion we felt we were dealt with in a friendly, efficient and professional manner. The team work well together, and give prompt attention to all matters communicating things clearly. I highly recommend this team of estate agents.
Michelle · 30 June 2026
Agent replied · 30 July 2026
Thank you so much for your kind words and recommendation. We are delighted to hear you had such a positive experience, and we really appreciate your support. Wishing you all the best.
★★★★★ 5/5
GoogleThank you to Talia, Emma and the team at Hilbury Chaplin!! Without them I am not sure we would have managed to complete our sale. Highly recommended!!
Daniel · 30 November 2025
Agent replied · 30 July 2026
Thank you so much for your lovely review! We're delighted to hear Talia, Emma and the team were able to support you through your sale. We really appreciate the recommendation.
★★★★★ 5/5
GoogleI honestly cannot thank Balgores Rona in Wickford enough for the help and professionalism through our house sale. Special thanks to Ross who told us at the very beginning that he would hold our hands through the process and that’s exactly what he and the others in his team did. The team made sure they were in regular contact with us and made us feel very supported throughout. When we needed help liaising with other Balgores branches for our onward purchase, Ross would be straight on the phone to help. Our sale was secured very quickly and the team made sure we were kept up to date with both our sale and purchase progression. The team gave us the exact friendly and professional experience you would expect. We are very happy with our decision to sell through Balgores Rona and would gladly recommend them.
Tom · 10 October 2023
Agent replied · 25 October 2024
Dear Tom, Thank you so much for the kind review and we are of course delighted to have been able to secure you a buyer and ensure that you reached the goal of upsizing into your new home. We hope you have many happy years there and if we can be of any assistance in the future, please do not hesitate to contact us. Kind Regards, The Team at Balgores Wickford.
★★★★★ 5/5
GoogleI could not be more grateful for Talia and the whole team at Shenfield for the experience we had with our purchase. They were always on the ball chasing absolutely everything and keeping us updated and were soooo lovely to deal with, for something that was stressful they made us feel at ease in their hands and could not recommend them enough! We are in love with our home, love Ella & Owen x
Ella · 30 November 2025
Agent replied · 30 July 2026
Thank you so much, Ella and Owen, for your wonderful review! We're thrilled to hear that you're so happy in your new home and that Talia and the Shenfield team were able to make the process smoother for you. It was such a pleasure helping you with your purchase - we hope you create many happy memories there!
★★★★★ 5/5
TrustpilotRoss Burton
Ross Burton from Balgores lane has gone out of his way to communicate with us on the sale of my mums property, even checking on the property after mum moved out.
Highly recommended
Thank you Ross and his team making this a less stressful journey.
Sonia · 12 March 2026
★★★★★ 5/5
GoogleI’ve worked with Ron in the industry and he is conscientious and a genuine professional.
Will · 22 February 2026
Agent replied · 22 July 2026
Thank you, Will. We appreciate you taking the time to share your experience working with Ron. It’s great to hear his conscientiousness and professionalism stood out. Your recommendation means a lot to our team.
★★★★★ 5/5
TrustpilotBest letting Experience
"I had the pleasure of working with Nikola at Balgores Letting in Dagenham, and I couldn’t be happier with the experience! She was super helpful and provided quick, professional assistance with the rental market appraisal of my property. Nikola’s knowledge of the local market was spot on, and she made everything so easy and stress-free. I really appreciated how prompt and friendly she was throughout the process. I highly recommend Nikola and the team at Balgores Letting if you’re looking for expert advice and great service in the Dagenham area!"
ABIGAIL · 24 March 2025
★★★★★ 5/5
GoogleThank you Chloe, Emma and Tia at Shenfield for making my purchase stress free, well almost 😉. Above and beyond always willing to chase, confirm, clarify and communicate on my behalf. Very much appreciated. Thank you …
Susan · 30 July 2025
Agent replied · 30 July 2026
Thank you for your kind feedback for the team at Shenfield.
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