Trusted Agent profile · Basildon
Verified
★★★★★
917 reviews across 3 platforms
10 High Street, Wickford, SS12 9AZ, Basildon, SS12 9AZ
Balgores Wickford's office in Basildon, at 10 High Street, is rated 4.6 out of 5 across 917 reviews on three platforms, including 189 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleEwan has been very helpful in assisting us with finding a property. His dedication and expertise has made the process smooth and efficient. Ewan’s knowledge of the market has been invaluable in helping us search for our future property! Would highly recommend him!
Good afternoon, We're delighted to hear that Ewan has been so helpful and professional, we will be sure to let him know. … More
5/5
GoogleBrought our home from Balgores and we are so glad we did. Not only did they help make it happen, they were very kind and didn’t push us at all. The best estate agents by far! Special thanks to Mary and Ewan ☺️
Good afternoon, Thanks for your kind review. We pride ourselves on providing an excellent customer service, so it's great to hear we didn't disappoint on this occasion. … More
5/5
TrustpilotA brilliant company to work with
A brilliant company to work with, that go above and beyond to help resolve problems for the best outcome. I had huge issues with my property but their patience and guidance resulted in a positive outcome. They are extremely honest, professional and very knowledgeable. I cannot thank Andrew Perry enough!! Thank you so much, to you & your team, I will always be grateful!
5/5
GoogleEwan is the best estate agent I know, and was an absolute delight to work with!
Good afternoon, We are delighted to hear that Ewan provided such exceptional service. We will be sure to pass your feedback on to Ewan and the rest of the team. Best wishes, Balgores, Wickford
5/5
GoogleRoss and the team at Balgores Wickford are simply the best. They are true professionals, hugely knowledgeable, deliver exceptional customer service and support you through every step in the journey. Many thanks and a particular shout out to Ross, Mary, Ewan and Sarah.
Hi Vanessa, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Wickford branch. We really appreciate you recommending us. Best wishes, Balgores Property Group
5/5
GoogleSue was helping from start to finish. I strongly recommend and really appreciate Sue. So professional and helpful with all of my questions as a first time buyer. Thank you Sue
Thank you so much for your 5-star review Jamie. We're thrilled to hear that Sue provided you with excellent service during your recent property search. We appreciate your kind words about our communication and expertise. We hope you're settling into your new home! Please don't hesitate to reach out if you have any further property needs.
1/5
TrustpilotLack of Transparency and a Very Stressful Buying Experience
My experience during this property transaction was unfortunately far more stressful and difficult than it should have been and ultimately the seller withdrew from the sale after 6 months of trying to close. In hindsight, I believe it was a mistake to proceed with a property connected to one of the directors of Balgores. To be fair, the potential conflict of interest was disclosed early on, however as the transaction progressed, many of the decisions and communication felt significantly more favourable towards the seller than balanced between both parties. One of the biggest issues was around completion timelines. We were actively working towards a much earlier completion date, initially targeting October/November, partly because we wanted our children settled into their new schools as early as possible in the academic year. However, towards the end of October, we were suddenly informed that the sellers now wanted completion pushed back to the end of January, which caused major disruption and stress across the entire chain. At the time, Balgores attempted to reassure us that this was normal and acceptable within property transactions. However, during the later appeal process, the seller informed that the January completion requirement had allegedly been known to Balgores from the very beginning (June), but this information was only communicated to us at the end of October. Had we known this upfront, we would have approached the purchase very differently. As a buyer, it became extremely frustrating trying to manage mortgage timelines, expiry risks, chain pressures, ongoing legal costs, and constant uncertainty while also chasing updates and clarity. Although some individuals involved were polite and responsive at times, the overall process became emotionally draining and significantly more complicated than it needed to be. I was left feeling that key concerns, timelines, and risks were not handled with the level of transparency and balance buyers would reasonably expect. My advice to anyone entering a property transaction would be: * Get everything confirmed in writing. * Ask detailed questions as early as possible. * Independently verify important information rather than relying on assumptions. Again, in writing. * Stay very closely involved throughout the process. * Carefully review any Gazeal agreement before signing, as in my experience it appears heavily weighted towards the seller side. (I have written a separate review regarding Gazeal specifically.) Buying and selling property is already stressful enough, and unfortunately this experience added considerably to that stress. I have since submitted a formal complaint to better understand whether there was any wrongdoing or failure in how the transaction was handled by Balgores. I will wait to see the response and will update this review accordingly based on the outcome and feedback received.
5/5
TrustpilotBrilliant support and service from…
Brilliant support and service from Carlos in the Gravesend office as I enter my second year with my current tenant at my rental property. Carlos is super quick to respond and help when I ask for assistance.. and I’m so grateful to Daniella for her help to get me where I am today after a horrendous time with another local agent and nightmare tenant.. My life is made so much easier by the clear and concise owner statements during tax return deadlines. Can’t recommend enough. Thank you!
5/5
GoogleEmma and her team are outstanding. They are honest, knowledgeable and without a doubt the best agents I’ve had the pleasure of dealing with. Highly recommend.
We are thrilled to receive such glowing feedback! Thank you for recognizing Emma and our team's dedication and expertise. Your high recommendation is immensely appreciated, and we’re glad to have made your experience a pleasurable one. Looking forward to serving you again in the future.
5/5
GoogleCan't recommend Ross enough for getting this purchase through for me. Was always available and very helpful whenever needed. Sarah (sales progressor) did a good job sorting between conveyancers when needed which cannot be underestimated! Thanks guys :)
Good afternoon, Many thanks for leaving us a review. We'll pass your kind feedback onto Ross and Sarah. … More
5/5
GoogleI would just like to say thankyou so much Ron for your time at the weekend , especially when we are so undecided what we want . As someone in sales it’s refreshing to meet another sales person that isn’t pushy …. Oh and the Mrs said thanks for coffee .
Thanks so much for the kind words, Marc. Ron enjoyed meeting you both and is glad he could help while keeping things low-pressure. We're pleased Mrs. liked the coffee. If you need more information or want to explore options further, just give us a call or drop by.
5/5
GoogleThanks to Georgia, Ewan and the team for a quick and smooth sale of my property. Regular updates and always available to answer any questions!
Good afternoon, Thank you for entrusting us with the sale of your property. Georgia, Ewan and the team are truly grateful for your kind words regarding our service. We’ll be sure to pass your feedback along to them. Best wishes, Balgores of Wickford
5/5
TrustpilotFantastic experience with Balgores an exceptional firm of estate agents who go the extra half mile.d
We had remained in our fabulous property for 29 years, but we were now starting a new chapter of our lives. Balgores were absolutely magnificent, from Connor who helped us sell our property to the backroom staff. We would especially like to pick out Donna who every step of the way, was absolutely fantastic and guided us through the maze of selling up to exchange of contracts and completion date, she was a star. We would also like to thank Teddy for scanning all our key documents and he sent them onto us, which saved us a lot of time. All in all, we can only say that the whole Balgores team were exceptional, so a big thank you to everyone.
5/5
GoogleThe team here are really wonderful - super helpful. They were quick with sharing communications - got our sale done in a really short space of time. They went above and beyond with letting us do multiple viewings at really short notice. And they gave us the cutest gift on completion.
Thank you so much for the kind words! We are absolutely thrilled that we could get your sale across the line so quickly. We know how important those last minute viewings can be to make sure everything feels just right, so we were more than happy to make them happen. Enjoy your new home, and we’re so glad you liked the gift!
5/5
GoogleA very professional firm who listen and understand. Their customer care is high and staff are polite always. I decided not to sell at this time and had instructed them to do so I decided for health reasons, it was not the right time for me and they understood this too.
Hi Peter, Thank you for your kind review and for taking the time to share your experience. We completely understand your decision and appreciate you keeping us informed. Your health comes first, and we’re always here to help whenever the time feels right for you. Wishing you all the very best.
5/5
TrustpilotPeter was great!
I was recommended to use Peter as my Mortgage Advisor and would recommend on to other! Peter was nothing but helpful, informative & on the ball. There was never a question he didn’t have an answer for and simply made me feel at ease throughout my whole buying process. I’m sure he advised me on more than what his job description holds but nothing was a problem for him. Couldn’t have asked for anything more!!
5/5
TrustpilotExcellent service from Balgores…
Excellent service from Balgores Hornchurch Branch. We have had excellent service from start to (nearly finish) we have exchanged and completion is due soon. Everyone we dealt with were professional, easy to get hold of, and great to deal with. Billy (Manager) Georgia, Connor and Donna were amazing. We would not have got this sale over the line without the extra service they give, the whole team deserve the praise, Donna (sales progressor) has been a fantastic go between for us, the solicitors and the buyer. This sale would not have happened without this team. I highly recommend Balgores, do yourself a favour and use them, you will not regret it!
5/5
TrustpilotI recently worked with Peter and Claire…
I recently worked with Peter and Claire to secure a new mortgage for my rental property. I couldn't have asked for a smoother process. Peter and team worked with me from the get go and guided me through the process brilliantly. Nothing was too much trouble for them and they was on hand 24/7 for any questions and queries I had. Absolutely fantastic service from these guys and would highly recommend their services. 10/10 from me.
5/5
Google100% recommend! Very knowledgeable, diligent and a genuine pleasure to work with. What I appreciated the most was Ron’s attention to detail and regular contact/updates from start to completion, providing me with peace of mind throughout the whole process. Thank you 🤗 …
Thank you so much for the glowing recommendation, Steve. We’re thrilled Ron’s attention to detail and regular updates gave you peace of mind throughout the project. We appreciate your kind words and look forward to working with you again.
5/5
GoogleLovely estate agents! Nothing was ever too much. Emma was professional, personable and extremely helpful with my viewings. Can’t recommend enough!
Thank you so much for your kind words and the fantastic 5-star review Jane. We're so pleased to hear you had such a positive experience with Emma and the team at Shenfield.
5/5
GoogleIt was a real pleasure to meet Ron during our property search, He was a breath of fresh air and we really appreciated his warmth, honesty and general approach, If only all Estate Agents where like this! Definitely support local where you can as it makes a huge difference.
Thank you, Andrew. We're delighted Ron made your property search such a positive experience. We'll pass your kind words on to him, he takes pride in warmth and honesty. We truly appreciate your support for local businesses and your recommendation.
5/5
GoogleEmma and her team exhibited great patience and professionalism in what was a rapid and not entirely straightforward transaction. Many thanks to them.
Thank you so much for leaving us a 5 star review, we truly appreciate it.
4/5
TrustpilotHarrison at Balgores
Harrison at Balgores in basildon was assigned to help me with my sale and purchase. I cannot praise him enough! Harrison was polite and friendly, made me feel at ease, listened to me rant when I was getting stressed with the whole process and did whatever he could to make things run smoothly. I am now in my new property and could not be happier!
5/5
TrustpilotHighly recommend Peter Walker and his Team.
I want to give a huge thank you to Peter Walker at Balgores Property in Upminster for his outstanding service. From start to finish, Peter was simply amazing. The communication was excellent, he was available almost every time I needed to reach him and kept me informed throughout the entire process. He made everything so easy and stress-free. Peter found me a fantastic deal, and I honestly couldn’t fault the service he provided. The fact that he was always there when I needed to ask questions really stood out for me. I’ve already recommended him to friends who are looking into mortgages because I would absolutely use Peter’s services again if I ever needed to move house or get another mortgage. I also have to mention his colleague, Claire, who was just as fantastic. Together, they made the whole experience seamless. I truly can’t recommend Peter Walker and his team enough!
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