Trusted Agent profile · Basildon
Verified
★★★★★
1,281 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,281 reviews on two platforms, including 485 Google reviews rated 4.7.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleCan’t praise Balgores Basildon enough. A friendly, helpful, professional bunch with constant communication and updates. James, Joe and Joseph to name a few are always happy to help and the brilliant Sarah Oakley, everyone needs a Sarah in their life when selling or buying. Highly recommended.
4/5
GoogleI had a nightmare tenant situation and had to go through the long winded eviction process. This took about 9 months before I got my property back. I am really grateful to Mia from Balgores for helping me out. She was always at hand for any …
5/5
GoogleI wanted to express my Sincere appreciation to Sarah the post sales team she has been a tremendous support through this difficult process, of selling and moving home sarah has constantly kept my sister informed of what was going on this …
1/5
TrustpilotSutton Coldfield branch
Sutton Coldfield branch urgently needs investigating and due diligence. Professional misconduct on all levels. Not sure how they think they will get away with their dishonest dealings but at some point the authorities will flag them. Read the reviews and make your judgement before signing anything. Nasty.
1/5
TrustpilotStopped responding after closing the deal
After the reference checks passed, the real estate agents became silent and not responding to any communication. Called them on the phone and were rude. They don't care for renters, not interested to provide a seamless transition to new place.Would not recommend them.
1/5
TrustpilotAbhorrent and incompetent for entirety of tenancy
Such a horrific experience I can’t bear to re live it. No response to our formal complaint. No hot water for months. No refunds received.
5/5
GoogleBalgores Basildon have provided a very good service, I have been dealing with Sarah Oakley at the Basildon Branch and she has been very helpful, polite and professional, always kept us in the loop with what was going on. I would definitely recommend!
1/5
TrustpilotAbsolutely worst customer service
Absolutely worst customer service. Property management team makes you go around everywhere finding what you need even though your property is fully managed, everytime new person is dealing with you case. Bad reference of tenants and you end up paying money to get service from connel.
2/5
TrustpilotLacked in customer service even after I…
Lacked in customer service even after I requested they try more to keep me informed after viewings,even if no news just an e mail to say they were trying would have been enough. Changed estate agents now and I will never recommend connells to anybody else..
1/5
TrustpilotPoor service
They don't give a specific appointment time for the surveyor to come. I had to take a hole day off work and the guy was only there 5 mins. Very low valuation also, 25% less than two other recent reports by different firms.
1/5
TrustpilotAmateurs ( it's all about the money )
Well where do we start, they're expensive they send patronising letters, they bombard you with unwanted sales calls and texts, and they contact your previous landlord and try to get them signed as well without permission disgrace and that's just the start !!!!Most the staff are to inexperiencedLeicester
5/5
GoogleGreat customer service/care. Me and my partner (First time buyers) brought a house through balgores basildon last week. We were shown around by an estate agent who was great. Very help full. We also went back a few weeks later to do some …
2/5
GoogleHappy to get your cash, but then it all went down hill after that. Its a shame really as this was our first experience of the rental market and the distance from where we are to Basildon didnt help. All communication was done …
5/5
GoogleWe was recommended to speak to an mortgage advisor when calling balgores to look at properties, myself and my husband made an appointment with Lucy. I was not expecting the service she has given us from day one of meeting her. I can …
5/5
GoogleBalgores provided a good level of service during the sale of my house. Sarah Oakley dealt with sales progression and I found her to be very professional, helpful and friendly at all times. Sarah had excellent communication and was patient …
5/5
GoogleI had the pleasure of dealing with Josh Finch and Sarah Oakley on a recent sale.They showed professionalism and were courteous through out the whole process. I was always kept informed and received regular updates as the sale was progressed …
5/5
GoogleExcellent service from Balgores estate agents would definitely recommend. We were lucky to have help by Mica Pengelly who was nothing but helpful, informative, quick to respond to any queries or questions we had and always had a kind happy …
1/5
TrustpilotPoor communication
Been waiting for help with my remortgage for 4 months 😂 after numerous times trying to get some contact I gave up and went with barretts mortgages who were ace!
5/5
GoogleVery helpful team, always available to answer any questions and keep us updated. Great mortgage advice and support from Lucy Franklin this has especially made securing our first mortgage a much smoother process and has saved us money in the long run!
5/5
GoogleBalgores were the agent for the house I was buying and they were excellent! They were very efficient and helpful with everything I requested - they really went above and beyond for us, so thank you! I would 100% use them again to sell my property
5/5
GoogleGreat team! I bought and sold a property with Basildon Balgores team. Each time they were very professional, organised and kept me informed every step of the way. …
5/5
GoogleGood professional service and very helpful.
1/5
TrustpilotInept.
Inept.Did not check the electric meter"due to COVID".Not good enough.The electric meter is dangerous.Also did not tell me about damp .Everything says get a professional trades person to check.Clearly this company is in no way professional.Total waste of money.
1/5
TrustpilotDon't Bother to Market Properties/Respond to Requests
This company would give estate agents a bad name. They do not respond to requests for information on the properties they "market",
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
