1/5
TrustpilotAwful Service
Terrible service, rude and constant lies.There's a reason the Trustpilot is currently below 2 stars.
Trusted Agent profile · Basildon
Verified
Balgores Basildon reviews
★★★★★
1,280 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,280 reviews on two platforms, including 485 Google reviews rated 4.7.
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Reviews
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilot5 Star
I cannot recommend connells enough. The whole process has been seamless from buying a new home and selling ours. Liam especially has always been there for any questions we have and nothing is too much trouble. Definitely 5 star service
5/5
TrustpilotLiam Kerr
Liam Kerr, from Bicester connells, was incredible, he was very diligent to his job and went above and beyond for us! Really appreciate all your hard work.
1/5
TrustpilotSHOCKINGLY POOR
Just glad I didn't sell through them (their Basingstoke branch anyway). Whilst trying to view properties I spoke to several male staff and found them to be unhelpful to say the least. They came across as jack the lad cowboys, who couldn't be bothered to return calls. I could say lots more but there's little point. Having reviewed the other negative feedback they've received it appears that they don't take notice. BEWARE SELLERS, AVOID THIS LOT
1/5
TrustpilotI rented my house in dudley staff…
I rented my house in dudley staff rented my property to ccj peoples and I waited 2 years I lost 2 years rent because of unexperience staff they don't know what they are doing also not helping the landlords and they serve section 21 without providing documentation I wasted 4 another months because of unexperienced staff don't bothered with connells thanks find local agency
1/5
TrustpilotFound the Filton office closed (Covid)…
Found the Filton office closed (Covid) sign on the door explained and left a phone number. I phoned the office number and could hear it ringing from outside. I could also see someone at his desk. He obviously had something better to do than answer the phone. Not the people I want to do business with. Didn’t even phone me back. Will not waste my time here again.
1/5
TrustpilotWorst estate agent ever dealt with
Worst estate agent ever dealt with. (Plymouth) Was pleasant before I rented a property, seemed friendly and from the moment I had the keys, they were shocking. Poor service, could never get hold of the letting agent and when I did, I would have to wait almost a week for a reply... and the amount of information they pass on is absolutely disgraceful. Avoid if you can
5/5
TrustpilotI would highly recommend Connell’s…
I would highly recommend Connell’s kings Heath. They were professional and pleasant throughout the whole of our sale.
5/5
GoogleWe had a young gentleman by the name of Callum from Balgores Basildon help us through all aspects of selling our property and this young man knows his stuff, I've never been a big fan of estate agents (sorry) but Callum has changed my mind …
5/5
GoogleI put my late parents house on the market with Balgores. I needed an estate agent that was prepared to go the extra mile as I live 150 miles away. The sale turned out to be problematic due to issues with the will and probate. …
5/5
GoogleMike was very supportive, with quick and appropriate response , could sort out all my issues . Thanks to the whole team.
5/5
GoogleNigel was very helpful and easy to deal with, also very prompt service. Would use again and recommend
1/5
TrustpilotWorst estate agent ever
Worst estate agent ever. Wish I had read the reviews before using them.They gave me ad advice as to how to market the property and gave meno feedback on viewings I had to chase them all the time.The property only sold when I ignored their advice. They admitted they only tell clients part of the feedback. The only thing they were efficient at was presenting a bill for appalling service AVOID THIS AGENCY
1/5
TrustpilotPut a bid on a house
Put a bid on a house. Went to best and final offers. Subsequently found out despite bidding £10,000 more than other party and in better circumstances (no chain, mortagage agreed etc) we lost out. Turns out it was due to estate agents knowing the other buyers and wanting to give them a cheaper sale. Lied to seller about our circumstances to m to approve other buyer. Cowboys stay clear
1/5
Trustpilotbad customer experience
They do not update the status of the properties on the website and other platforms. Wasted my time enquiring unavailable properties. Nearly all of the property I enquired were no longer available. Also I think it is dishonest that they said the price written was for an unfurnished apartment, yet on the website said the apartment is furnished.
1/5
TrustpilotI’m so glad I’m not the owner of this…
I’m so glad I’m not the owner of this branch the closed sign is on the front door and the two staff that are working are sitting on there mobile phones, just walked passed 1 hour later and still on her mobile phone texting, very productive office. I would suggest who’s in charge of paying these staff start tracking there hours of no productive work
5/5
GoogleI’m happy with the service I got from Grace Foreman and Balgores. Grace always takes the time to answer my queries and help me with what I want to do next. …
4/5
TrustpilotGreat help for a first time buyer
Isabella and Sonny were a great help for me when buying my first property. Would certainly recommend
2/5
TrustpilotNo Enthusiasm
My son is looking for his first home to buy. He called Connell repeatedly about a flat he was interested in and they didn’t make much effort to call him back or set anything up. In the end I had to call and arrange a viewing.Son and his dad went on the viewing. The agent was very halfhearted and didn’t show any enthusiasm about the property. Very underwhelmed.
1/5
TrustpilotI worked for this company they promised…
I worked for this company they promised me the earth in terms of support and marketing, when i got there I had two 17yr old kids with 0 experience and was left completely unsupported - they then sued me when I left for money back (Joke)DO NOT WORK FOR THEM MOST AWFUL COMPANY I HAVE EVER STEPPED FOOT INTO
1/5
TrustpilotPoor communication
Poor communication. Go with another estate agent. Connels is hopeless.
5/5
GoogleMica was particularly helpful during my search. Very dedicated and helpful with prompt responses. Definitely made my experience a lot easier!
5/5
GoogleReally professional in their job. A special thank you to Jonathan and Sarah who provided support and updates trough the process.
5/5
GoogleUsed Balgores to buy our first property with the help of Callum who was great from start to finish. Professional and great customer service. Without him we wouldn’t have got our property! Thankyou so much, will use Balgores when we decide to sell!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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