Trusted Agent profile · Basildon
★★★★★
816 reviews across 2 platforms
125 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Bairstow Eves's office in Basildon, at 125 High Street, is rated 3.2 out of 5 across 816 reviews on two platforms, including 179 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Bairstow Eves won in 2026.
Tell us what you need and we'll put you in touch. Bairstow Eves Billericay Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotAs recent clients,we cannot speak…
As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.
5/5
TrustpilotBairstow Eves in Wanstead have been magnificent
Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .
5/5
TrustpilotExcellent service
I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!
5/5
TrustpilotPenelope was brilliant at what she…
Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.
5/5
GoogleFabulous service from Lauren as always. She is so efficient, knowledgeable, helpful, pro active and nothing is too much trouble. I Could go on. Also a special mention for Sam too as my few dealings with her have also been very possitive. Fabulous team Graham
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDO NOT USE! Awful service!
Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!
1/5
TrustpilotSouthgate Branch
Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!
1/5
TrustpilotStratford Branch have been useless
Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.
4/5
GoogleLauren was very helpful and super quick at responding to any queries. Made the experience easy.PositiveResponsiveness
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotReally bad
I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.
5/5
TrustpilotAmazing team at the tamworth branch
Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you
5/5
GoogleVery professional standards by the letting agent Charlie. Had a very positive experience while on a recent viewing, he was very knowledgeable and answered all our questions about the surrounding area. Would 100% recommend
Thank you for sharing your positive experience with Charlie! We are delighted to hear that he provided you with professional service and valuable information during your viewing. Your recommendation means a lot to us. If you have any more questions, feel free to reach out.
5/5
GoogleThe team at Bairstow Eves are brilliant and very helpful, in particular Emily who is very pleasant and always has a smile on her face. She is very helpful and goes out of her way to make sure you are happy and things run smoothly. I would highly recommend the team at Bairstow Eves with their great customer service.
1/5
TrustpilotHi this is my experience with Baristow Eves
Hi, I have horrible experience with this agent. I live from 12 years in 55 Gloucester Road. All this time I looked after property, painted walls, doors and everything need fixing. Wend I moved in to property was full of bed bugs dirty carpet, I have to get aut toilet seat, bat tube cracked, toilet crack, tails in kitchen floor broken, garden was like in jungle and full off garbage. After I clean everything, the agent is coming to do property inspections, they even not inspected property bifor I moved in. In all this years the same agent is coming to check property and he always says:( I wish all properties to be like this. In all this years I ask to change the carpet in 2 rooms and change 2beds. This was all wat I ask. But every year after check property they send maintenance to do same bit in, like change sockets, bulbs, silicone even they don’t need to change. In 1year they send electricians to change lamps in bathroom, after 1week his son is coming to change again and wat his father change a wick bifor hi throw away. This is watt they do. If I call them, they never respond. Now they send maintenance to change fences in garden. Wend i ask them what they change, i can’t even see what they do, they start to scream and say they was doing to me a lot of favour. I call the agency but they don’t care. Finally aware contact end it in 5 may. But in February we signed new contract. After incident with maintenance, agent is coming to check property and start to see wi don’t pay to much rent for this property. And after call to my husband and tell him the landlord wants to increase rent with 500£ . We refuse that and agree to live house. In the end we pay everything in date and wait for deposit. 🙈🙈🙈🙈 this is nightmare for me, after they check and find things like they have to change a door, and lot of rubbish. I have to give them 50£ . All this guys in walthamstow agency are the same. I ask to speak with landlord. This is impossible for them. This is my experience with this agency. Be aware with them. Even you landlord or tenant. Thy will charge both.
5/5
Trustpilot'I was totally satisfied with Bairstow…
'I was totally satisfied with Bairstow Eves during the sale of my house.They kept in touch with me and communicated throughout the whole process. Their explanations were clear. Each member of the staff that I had dealings with were friendly and personable and they helped to make everything easy from beginning to end. In particular, they were extremely quick to put my house on the market and worked very quickly to arrange the initial viewings. Their emails were friendly and not too formal.
5/5
GoogleSorry to mention name, Lauren S. is born to do the job she currently holds. She's efficient and methodical to the point of classic. The entire Billericay group helped and was patient until I moved into the property. I highly recommend her and the entire group hence I give them 5 out of 5
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFrinton on sea branch
Frinton on sea branch, Jodie went above and beyond the call of duty to ensure that this House sale went ahead. With problem after problem mounting against the sale she was the glue that held the whole deal together. I'll be eternally grateful to her. What an asset to your company. A+ Mr T Drake
5/5
TrustpilotBairstow Eves Bow-
Karl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.
1/5
TrustpilotSly, money grabbers
My experience was a short one with Barstow (Sutton branch) when I simply asked to view a property. Confirmed I have my own AIP and without asking she goes on to try and sell me their services. I didn't agree to any financial consultation but they set one up anyway. I said I didn't need it and wasn't able to view the property without one. The fact they don't even ask and just set it up is so sly. Wouldn't recommend for anyone let alone a first time buyer.
5/5
TrustpilotI am so grateful to Shanna for her enthusiastic help
I sincerely thank Shanna Seaton for her help.She took her time to help me when I needed it most, genuinely resolving my problems and attentively listened to my needs.
1/5
TrustpilotIf I could leave zero I would
If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!
1/5
TrustpilotWe had a very disappointing experience with Walthamstow Bairstoweves
We had a very disappointing experience with Bairstow Eves in Walthamstow.
5/5
TrustpilotBasildon Branch - Fantastic
(Basildon branch) Originally visited to enquire about another property, spoke with Tom who convinced me to meet with Andrew Harman, an absolutely fantastic mortgage advisor who actually got me my mortgage at a much better rate and a greater value. Ended up being able to view a property at a higher amount than I was originally looking for through their branch, went on to purchase and they were all very helpful and professional every step of the way.
5/5
GoogleEmily is a very approachable & knowledgeable person, making you feel confident during the letting process. Would highly recommend!
Thank you for your fantastic 5* review of your experience with our dedicated team and for the recommendation. Best wishes, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Basildon won Trusted Agent; Bairstow Eves, Sutton-in-Ashfield won Platinum; Bairstow Eves, Cannock won Gold; Bairstow Eves, Broxtowe won Gold; Bairstow Eves, Boston won Gold; Bairstow Eves, Tamworth won Gold; Bairstow Eves, Havering won Gold; Bairstow Eves, Ashfield won Gold.
Tell us what you need and we'll put you in touch. Bairstow Eves Billericay Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
