Bairstow Eves Billericay Sales reviews

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Google

The team at Bristow Billericay were great, I can't complement Matthew and Tina enough. They helped me so much through the sales process especially when we hit a number of stumbling blocks which delayed matters. They were very supportive and understanding and stepped in when they had to. The house was sold quick for a market which isn't the best and were informative throughout the process. Great team.

Karen · 18 October 2025

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

Justin was really helpful when it came to buying a property. When we wanted to review it to take measurements he was on hand to assist. Always there to pick up the phone if we had any questions! Thanks Justin

Denika · 2 November 2025

★★★★★ 5/5

Google

We recently moved house with the lettings team. Katie, Eden, and Beth were all amazing they made our transition as smooth as possible. Highly recommend this agency to anyone looking for a reliable, friendly, and protective agent. Thank you again ladies! 👏 …

Zak · 1 October 2025

★★★★★ 5/5

Google

My partner and I have had an exceptional experience from start to finish with the whole letting team at Bairstow Eves Billericay. We particularly dealt with Keeley, who was the most friendly, personable, and efficient person we could have hoped to work with - making the whole process exciting and seamless for us. Thank you all for your amazing help, we would definitely recommend Bairstow Eves services to anyone!

Martha · 24 October 2024

★★★★★ 2/5

Trustpilot

I have bought and sold house so I am no…

I have bought and sold house so I am no novice. The house I was selling this time was my mothers. Therefor we as a family were still grieving. Information was sparse, not clear and if we had all the information we should have had we would not have accepted the offer and kept the house on the market. I felt the company was not working for us. I have spoken with B Eves but got nowhere. I would not use them again, very disappointed

Sue · 16 July 2025

★★★★★ 5/5

Google

Had the pleasure of dealing with Tina for the last 2 weeks. Although I found my own property , I was blown away by how professional Tina was compared to other estate agents. Thanks Tina .

Lawrence · 15 October 2025

★★★★★ 5/5

Google

Amazingly friendly and professional We have just completed our house sale through Bairstow eves Billericay. We initially spoke to Jane Crosland at the Southend branch who was incredibly helpful she gave us brilliant advice. Unfortunately she couldn’t sell our house as we weren’t in the Southend area so she referred us to the Bairstow eves Billericay branch. Steve Harris came out to value our property. He was incredibly professional and knowledgeable. He gave us realistic and honest advice and no pie in sky nonsense . He valued our property perfectly as it sold in about a week of going on the market. He had good knowledge of the local area, prices etc. we had 3 different estate agents visit and Bairstow Eves literally outshone the other local estate agents. Tina Fernandez all I can say is wow what an amazing person she is. She went above and beyond. She dealt with everything from booking our viewings, liaising between us and the buyer. She was at the other end of the phone ready to answer any query we had. She helped from our home going on the market to completion. She really is an asset to Bairstow Eves. Thank you Jane Crosland for referring us to the Billericay branch and thank you so much Steve Harris, Tina Fernandez and the Billericay team for selling our home so quickly and making the whole process stress free and ensuring everything went smoothly. Steve Harris (Billericay branch) Tina Fernandez (Billericay branch) Jane Crosland (Southend branch)they are all an huge assets to Bairstow Eves. As a result of their exceptional professionalism we have and will continue to recommend Bairstow Eves to everyone. 5🌟🌟🌟🌟🌟 Thank you so much

Cindy · 29 December 2023

★★★★★ 5/5

Google

Bairstow Eves in Billericay is absolutely amazing. Their team is professional and absolutely dedicated to getting you the sale you want and not, unfortunately like other companies, trying to convince you to sell cheaper just so they can get the sale through. They give honest advice if you’re a customer or not and their valuable advice has been amazing. Absolutely wouldn’t hesitate in using them again or recommending them to anyone. Top notch! Thank you!

Thom · 27 February 2024

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

★★★★★ 1/5

Google

I have been a tenant with baristoves, and my experience has been frustrating. From the start of my tenancy, I was not provided with the correct parking badge for my designated bay, even though parking is included in my rent. Despite raising this issue on 17 September and following up multiple times, it remains unresolved. As a result, I have received two PCNs and have had to park in visitor spaces, which has caused inconvenience. Not being able to use the parking space I am paying for monthly has affected my peace of mind and caused stress. While I appreciate that the agency submitted an appeal on my behalf, the core issue, providing the correct parking badge, has not yet been addressed. I sincerely hope that by seeing this review, someone from the team will contact me to resolve this problem promptly

Alwar · 8 October 2025

★★★★★ 5/5

Google

I saw a property on Rightmove that was listed with this Bairstow Eves branch and contacted them for a viewing. Since then Tina has been very hands on, kind and very helpful throughout my buying process and has been incredibly influential in seeing that my purchase has gotten over the line. I could not recommend her and the team at this branch enough! Thank you Bairstow Eves Billericay and of course a special shoutout to Tina! :)

Jade · 25 October 2023

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

"I absolutely recommend Bairstow Eves Billericay. They provided an exceptional experience in my search for a new home, with their highly professional and friendly service. I want to give a special shoutout to Charlie and Jess, who were always prompt in their responses and willing to answer any questions. Thank you so much for making my search for a new home an easy and enjoyable one!

Bertha · 27 February 2024

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024