Every review we hold for the Basildon office, from every platform, shown as written. First names only.
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1/5
TrustpilotABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY
To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.
Ketan Β· 14 July 2026
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5/5
GoogleThanks Sharna for guiding us through to secure the property we were after.
Sharna was really helpful and made the entitre moving process memorable!!
GOKUL Β· 3 April 2025
Agent replied Β· 23 April 2025
We are thrilled to hear that Sharna provided you with exceptional service and made your moving process smooth and memorable. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe moved into rented accommodation in September 22 and with the help of Lauren and Samantha, the move went very smoothly. Both were extremely helpful, patient, and friendly. We moved from overseas and everything about the move was very difficult except dealing with Lauren and Samantha. Very grateful still and for your continuous help.
Clare Β· 25 October 2023
Agent replied Β· 24 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotExcellent Service from Daniel McAlister
Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.
Imtiaz Β· 8 August 2025
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5/5
TrustpilotThank you Lisa Brookes
Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasnβt sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.
Grant Β· 1 March 2024
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5/5
GoogleAfter considering a umber of agents I chose Steve Harris, the manager at the Billericay office. Unfortunately, my late mother's property was added just before lockdown. However, Steve and his team at the Billericay office still managed to provide an exceptional level of service, and the property was offered for sale and quickly sold at a realistic and sensible price to a first time buyer, as I requested. Thank you to Steve and all the Billericay team
Peter Β· 10 November 2020
Agent replied Β· 9 November 2024
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
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5/5
GoogleBairstow Eves Billericay handled our sale at the end of 2020. We found Steve, Viviane and the team to be professional, proactive and communicative, and within 36 hours of going "live" on Rightmove, we had a buyer, and the sale completed in mid January! All in all a very good experience, especially in view of the way the pandemic has affected everyone in business. I can certainly recommend this estate agent!
Clarissa Β· 10 November 2021
Agent replied Β· 9 November 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotI have been calling Cannock office forβ¦
I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I wonβt get to view that house then?!
Bev Β· 4 September 2026
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5/5
GoogleGreat ! Charlie was a great help and easy to talk to, we had a few weeks before our move in date, he checked in with us weekly.
Polite and pleasant person, overall we had swift, easy and efficient service.
Thank you
Terina Β· 27 April 2024
Agent replied Β· 24 October 2024
Terina Gordon thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotExcellent service.
We recently embarked on a grand adventure of moving into a property through Bairstow Eves, aiming to settle in before Santa squeezed his way down the chimney. Thanks to the superhero trio comprising Jade, Amy, and Joseph, our Christmas miracle came true! Jade was our trusty point of contact, and when she took a day off for training, Amy swooped in to save the day. And let's not forget Joe, who kept us in the loop when Jade and Amy were off gallivanting. From start to finish, their service was top-notch, leaving us with nothing but smiles.Now, here's the twist: the only hiccup we encountered was the moving-in gift box they provided. Can you believe it? 0.0% beer! It's like they were trying to test our resolve. Almost had us deducting a star from our rating! But hey, let's not dwell on that minor blip. Overall, this branch is a well-oiled machine, managing everything with finesse.Kudos to the team for a job well done! You've earned yourselves a round of applause. π
Gareth Β· 15 December 2023
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5/5
GoogleFriendly efficient and amazingly patient with two people who needed guidance in a stressful time thank you Keeley Poore for all your help
Roger Β· 7 February 2025
Agent replied Β· 22 May 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Roger. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI've had a bad experience with Bairstow Eves when we looking to buy a house previously . So I'm always weary when I have any dealings with the company. I can honestly say I have changed my mind because of the professional courteous behaviour of a lovely lady called Sandy in this branch. I would highly recommend Sandy and also Naz if for all your dealings under one roof. Thank you
Ollie Β· 10 November 2020
Agent replied Β· 9 November 2024
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
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5/5
GoogleAmazing service from Lauren and Kasey.
I was becoming extremely near to becoming homeless, I had been looking for a property for around a year and Bairstows were the only agents to put effort into finding me a place to live.
Friendly, helpful, knowledgeable and swift to act/respond. I would thoroughly recommend Bairstows to and landlord or tenant.
Clair Β· 25 October 2022
Agent replied Β· 24 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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1/5
GoogleAbysmal service for tennants. Still awaiting deposit to be returned 6+ weeks later. Beware of this estate agent. This estate agent do not care for tennants I was without heating and hot water for months, their excuse is the landlord opted to self maintain the property. They do not help, do not reply to emails. More alarming is I HAVE NOT YET RECEIVED my DEPOSIT funds out of dispute over 1 month later. I paid rent in full on time, left the property early on 25th May, 7th July I am STILL awaiting payment. I called 4 times over a week to get a reply which then received contradictory information on if the payment is made or not. I am owed Β£1,171 and so far told it is authorised and takes 5 days to clear. It's been 10 business days
Absolutely unacceptable. I paid 3 months in advance + deposit of Β£2048 + guarantor. Yet they cannot reciprocate returning funds in a timely manner.
Worst experience of renting.
Amy Β· 26 July 2024
Agent replied Β· 24 October 2024
Hi Amy, we are truly sorry to hear about your experience. Please contact review@countrywide.co.uk so we can address your concerns promptly. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe can highly recommend the team at Bairstow Eves, Billericay. It has been approximately 30 years since we sold a house, the team were always more than happy to answer any questions we had and were very responsive to emails. Initial β¦ More
Sharon Β· 1 November 2025
Agent replied Β· 9 November 2025
Thank you for taking the time to share your experience with us! We are delighted to hear that our team at Bairstow Eves, Billericay provided excellent service and support throughout the sales process. We strive to provide the highest level of professionalism and communication to our valued clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
TrustpilotBairstow Eves, Sudbury
I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig
Happiness1 Β· 17 August 2023
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1/5
TrustpilotI would strongly discourage anyone fromβ¦
I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.
Emilie Β· 11 February 2026
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5/5
GoogleAmazing customer service, Kelsey was so amazing at keeping us up to date and helping with any questions or problems we had! Great team to help her too! Our first time moving as a family! Thank you for all your help Kelsey. The Hannans
Heaven Β· 10 November 2023
Agent replied Β· 9 November 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotExcellent Service from Rainham Team
We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process.
Francis Β· 12 August 2026
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5/5
TrustpilotJenny and the team
Jenny and the team were very helpful and supportive from start to completion. Their advice and experience was invaluable and would recommend using them as local estate agents.
Mrs Β· 11 October 2025
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4/5
TrustpilotHighly recommend Bairstow Eves
Highly recommend Bairstow Eves. We really appreciate their help and support throughout the house sale process. I was new to selling a house (on behalf of my Mother), so I had a lot of questions and these were always answered thoroughly by the agents involved: Claire, Daniel and Stephen. They were all professional, informative and worked very hard to keep the momentum going throughout the process. A big thank you to the Folkestone team.
Emily Β· 28 October 2025
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5/5
TrustpilotI highly recommend Bairstow Evesβ¦
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great π€©
Jake Β· 11 July 2023
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5/5
GoogleIβve been in my new let for nearly a month now and Emily at Bairstow has been great. This is my first time renting my own place and Emily has been great at explaining the various processes and sorting out my queries, even down to calling to check on how things were going after the first week and if there was anything I needed her to look into. Thanks for all your help!
Alice Β· 11 November 2018
Agent replied Β· 9 November 2024
Hi, Alice
Thank you for leaving the review and for the 5*s as well! It's great that agents like Emily take the time to look after you from start to finish and then after, I'm sure it must put your mind at ease.
Kind regards, Chris
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5/5
GoogleBairstow Eves was superb with the purchase of my house through them. Tina was brilliant and provided excellent help with the purchase and advice, really did make the deal come together working for her customer but also assisting me with advice and help. Would certainly look to use them if we go to sell in the future and would recommend highly.PositiveResponsiveness, Quality, Professionalism
Tom Β· 10 November 2021
Agent replied Β· 9 November 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.