Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThe whole team in particular for us, Jayme and Peter were friendly and helpful and were great in getting everything over the line. A pleasant and seamless buying experience all round. Would definitely recommend them.
Nicholas · 15 December 2023
Agent replied · 9 November 2024
Thank you for taking the time to share your experience and for your wonderful recommendation and review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve recently moved into a property and was worried because this was the first time I had ever rented. The team at Bairstow Eves lettings were amazing!! Initially I met Chris at my viewing and then dealt with Lauren and Louise who made the process smooth and easy! I’d have no hesitation to rent a property through them again! :)PositiveResponsiveness, Professionalism
B · 10 November 2020
Agent replied · 9 November 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotClaire Reene of Folkestone branch was a…
Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive.
Trudy · 12 June 2026
★★★★★ 5/5
GoogleWe would definitely recommend Bairstow Eves to anyone considering buying or selling their property in the Billericay area. At all stages of our journey we were listened to and supported. A special thank you to Viviane, Steve and Jayme for their patience and help throughout the process.
Chris · 10 November 2022
Agent replied · 9 November 2024
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google100/10!!
Lauren and Sam were just fantastic!! Dealing with them both was a breath of fresh air. They were so friendly, so polite, and did everything to a very professional standard!
Honestly felt like working with close friends who I’ve know for years!
Can’t recommend highly enough!
Oliver · 10 November 2022
Agent replied · 9 November 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
Googlecouldn't shout out the team at Billericay enough! Katie, Eden and Beth helped me from start to finish. any question's or needs I had they was there and done a exceptional job. wouldn't use anyone else.
Steve · 1 October 2025
Agent replied · 22 October 2025
"Thank you for your kind words and for choosing our team at Billericay! We are dedicated to providing exceptional service and it means a lot to us that you were satisfied with our work. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
TrustpilotProfessional
The team at Bairstoweves, especially Bethaney and Lucy were very professional and helpful during the search for my new home.
Precious · 30 September 2025
★★★★★ 5/5
TrustpilotExcellent experience with the South…
Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.
Zubair · 29 August 2022
★★★★★ 1/5
TrustpilotHad the following experience with…
Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.
Jewel · 23 August 2022
★★★★★ 1/5
TrustpilotSouth woodford letting team
Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.
Sanaz · 16 August 2022
★★★★★ 5/5
GoogleCharlie was so helpful from start to finish of me renting my first property. He always answered my queries quickly and was fabulous from the get go. Thanks Charlie!
Chloe · 13 February 2024
Agent replied · 9 November 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter searching for the perfect accommodation suited. Charlie Ford was the perfect help. Very reliable and efficient. When we eventually want to move on we would always preference to use Charlie.
Sophie · 29 December 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleJayme was excellent and really supportive when it come to buying a house! Was always on hand to answer the phone and chase the solicitors when they were being absolutely useless!! Definitely recommend!
Farren · 10 November 2023
Agent replied · 9 November 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat Estate Agent!
I don't know why I didn't go with them in the first place.
By not doing so it dragged my sale out by 3 months.
All the staff are friendly, knowledgeable and helpful.
Tina was a star and didn't give up finding the right buyer.
Sandy was brilliant at constantly making sure the chain held together.
Great team
Andy · 11 November 2019
Agent replied · 9 November 2024
Hi Andy,
Thank you for the great 5 star review. I'm pleased to see that you benefited from the passionate and personal approach taken by the Tina, Sandy and the team.
Kind regards, Sarah
★★★★★ 5/5
GoogleMoving house as buyer. Tina who was my Agent at High Street Billericay was most helpful and scraped me off the ceiling on a few occasions when problems occurred with our sale. She was calm, friendly and professional and kept in touch with both us and our Sellers. Finally happened. Most grateful.PositiveResponsiveness, Professionalism
Jennifer · 10 November 2021
Agent replied · 9 November 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
TrustpilotBairstow Eves great, but use your own Conveyancing firm
Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.
ANNA · 20 July 2022
★★★★★ 5/5
GoogleI have now used Billericay branch to sell two properties and I highly recommend the team. We principally dealt with Steve Harris for the sale of a house and then Tom Hunt for the sale of a flat. They are highly professional and worked really hard to sell the property keeping in touch with potential buyers and keeping us informed.
Elizabeth · 11 January 2020
Agent replied · 9 January 2025
Wonderful to see Elizabeth that you have rated our local Bairstow Eves team worthy of 5*'s! I would like to thank you for your kind words and will make sure our local team are made aware. Best wishes, Scott
★★★★★ 5/5
TrustpilotThank you to all the team who made my…
Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.
Mark · 17 June 2022
★★★★★ 5/5
GoogleJust moved into a rented property with Bairtsow Eves. Louise Stanley has been the agent that has dealt with us and I really recommend her. She has been helpful from the first call to enquire onwards. She is polite and very helpful, she was also reassuring when needed. She is hardworking and responds to anything very quickly.
Cheryl · 10 November 2020
Agent replied · 9 November 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleAfter a long few months we are due to complete on the sale of our flat in a couple of weeks time. We chose to list with Bairstow Eves because they were honest and upfront about the difficult market and the challenges we may face but they also made us feel that they would do all they could to get us the sale - which they did! Steve and Tina have been a great support at every stage in the process, always quick to respond to queries and there to reassure us when we had any concerns. Thank you to the team for your hard work and we can't wait to move into our new house - Sophie & Michael
Sophie · 25 October 2023
Agent replied · 24 October 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBairstoweves Biggin Hill, absolutely brilliant.
Bairstoweves Biggin Hill. Brilliant! From start to exchange Caroline was a dream. We haven't moved for 29 years so were very apprehensive. However Caroline and her team made it a great experience. She was always there when we needed her. She was able to answer or find answers to all our concerns. Caroline was always very friendly and put our minds at rest over the 5 months. Gary, the manager, gave us a very good deal from the ouset and from there on in the team worked hard, thoroughly deserving their fee. I would definitely reccomend the company to anyone wishing to move house effortlessly. Thank you Bairstoweves and thank you Caroline.
Paul · 5 April 2022
★★★★★ 5/5
GoogleFantastic service, It was a pleasure to have Jayme assist us with our recent house purchase. Jayme was friendly and amazing support to us throughout the process, always being on hand to help with anything through to completion. Would thoroughly recommend Jayme and the Bairstow eves teamPositiveResponsiveness, Quality, Professionalism
Simon · 10 November 2021
Agent replied · 9 November 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
TrustpilotBairstow Eves Walthamstow branch
Please stay away from this company or instruct them with caution. Information was misrepresented to me when I handed over my property for let, they advertised on conditions I was not aware about and the whole process dealing with them was very distressing involving dishonesty and lies.After deducting their commission they also deducted unauthorised amounts that was not agreed, this included making up figures and deducting the same from the money they were required to transfer into my account. They refused to send across a statement when requested and I knew the money they paid was less than what was agreed, had to go through much stress to obtain this, when I did receive the statement, it included deductions that was never agreed and part of the money taken was a made up amount. If you do use this company (which I strongly advise against) check your statement once they deduct thier commission. The first time I used them £500 was dishonestly taken from my money, a sum that was legally mine, was shocked when I noticed this. The second time monies was deducted again with false information on the statement. On both occasions I had to request the money back, the £500 was returned, the other amount involved me going through a complaint procedure which was biased with no proper investigation. This company were dishonest and incompetent in their dealings with me. To get my money back took months. It's a repeated pattern with them so be cautious it's not worth the stress. It is the worst experience I have had and I will not recommend the company at all.
Uche · 30 December 2021
★★★★★ 1/5
TrustpilotWould give them 0 if I could
Would give them 0 if I could. They have been showing up to my flat unannounced for the last 2 years since the Landlord is selling the property. They have ignored our boundaries as tenants, ignoring our requests to only do viewings on certain days. They show up whenever they want, claiming they have contacted us when in fact they’re have not. Absolutely ridiculous.
Victoria · 19 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.