Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleWe have been using Bairstow for about 6 or 7 years to let out our properties. I'll admit that there were many times we've contemplated taking our business elsewhere, but then Lauren Saunders came on board and took over our account and changed everything. Lauren has been a breath of fresh air. She is quick, detailed oriented and clear in her communication, everything that was lacking in our initial point of contact. I would give Lauren 5 stars alone, but as we've had some rocky experiences in the past, I've given Bairstow on the whole 4 stars. Lauren, keep up the fantastic work! I really enjoy working with you.
Kristen · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWonderful agency and team. Kelsey was so lovely showing me the property, told me about the neighbourhood and even suggested nearby shops and services I can use as I'm new to Essex having moved from Surrey. Thanks Kelsey for showing me again for the measurements :) The office team were also great, I felt comfortable throughout the whole process with them. Communication was quick, my questions were answered and Lauren and Samantha were professional, friendly and trustworthy. I highly recommend their services.
Rami · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotPeople like Mohamed make the world a better place.
We want to say a huge thank you to Mohamed, from the bottom of our hearts. He didn’t just give us and our kids a house, he gave us a real home. He brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong.
KaJon · 8 October 2025
★★★★★ 5/5
GoogleI have been searching for a property for what felt like forever, after meeting Chloe at the Bairstow eves office in Billericay, she helped my family and I with her amazing services and we have now offered on our dream home! Thank you to Chloe and the rest of the team in Billericay for your brilliant services. Much appreciated!
Tim · 27 April 2024
Agent replied · 24 October 2024
Many thanks Tim Smith for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can’t recommend Bairstow Eves Billericay highly enough. My father is 84 and after the loss of my mother he had to downsize and sell our family home of 40 years. The team were exceptionally patient with him and spent above and beyond the time often given by estate agents. Thank you to Jayme who was not only professional but human and kind throughout the process. Outstanding!
Sarah · 25 October 2023
Agent replied · 24 October 2024
Thank you Sarah for such wonderful comments about Jayme and our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleSharna welcomed us as a Walk-in on Saturday
Promptly booked us in for same day viewing of house we were interested in online
Desirable property but not suitable for us personally on this occasion
Sharna was honest, personable and professional
Look forward to her suggestions in future
Rob · 24 October 2024
Agent replied · 24 October 2024
Many thanks Rob for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotCarlton office provide excellent service
My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you
Simon · 5 October 2024
★★★★★ 5/5
GoogleKeeley and her team are the best! They are a really lovely team and I will gladly give more than 5 stars!. They are very prompt, polite and helpful. I remember the day I called in panic regarding a leak in the kitchen ceiling and it was after work hours, they still gladly helped me. I very much appreciate them and I remain very grateful indeed. Bairstow Eves is very lucky to have Keeley and her team.
Abi · 10 November 2022
Agent replied · 9 November 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service and support of Lauren Saunders during my recent change of tenant was exceptional. As I do not live locally to my rental property, Lauren constantly kept me updated on work being undertaken at the property and progress of on-boarding the new tenants. She negotiated costs with decorators and contractors, visiting the property to advise on what work needed to be done. Lauren is professional and trustworthy, it was a pleasure working with her.
TRACY · 25 October 2022
Agent replied · 24 October 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 1/5
TrustpilotBairstow Eaves Southend. DO NOT USE!
DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!
Stacey · 27 August 2026
★★★★★ 5/5
GoogleIn a time where you have companies like Purple Bricks, it was a breath of fresh air to use Bairstow Eves and their team at Billericay. With a complicated chain, you start to really value having a really top notch estate agent behind you, helping you push your purchase through. Whereas other people in our chain didn't have this luxury due to use Purplebricks, they had to do everything themselves and in truth it lead to a mega long time to exchange and complete! Jayme was unreal, she was on the case every day for me, and the house sold within four days. Any problems we had, she was always at the end of the phone. Would highly recommend from start to finish.PositiveResponsiveness, Quality, Professionalism, Value
Charlie · 10 November 2021
Agent replied · 9 November 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently moved to Billericay from Kent. Right from the off Louise was helpful, attentive and supportive in all aspects. When we viewed the property she and Chris were on hand to answer questions and nothing was too much trouble.
Moving through the rental process can be time consuming, Louise, Loren and the team had us set and ready to move in in two weeks. It is always stressful, although I really could not recommend Bairstow Eves in Billericay enough.PositiveResponsiveness, Quality, Professionalism
Wendy · 10 November 2021
Agent replied · 9 November 2024
Thank you for taking the time to leave us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMoving is stressful! There is no escaping that fact but Baistow Eves supported and helped us throughout the whole process, communication is fantastic, they get stuff done no empty promises! We had Jayme to guide us through post sale, she is amazing! I was particularly impressed by the way the staff work together to make sure we are guided so even when Jayme was off someone stepped in and kept us informed!
Thank you to Jayme and Steve in particular but the whole branch too.
I would also recommend the conveyancing team they use, the online portal is amazing and the solicitor is on the ball!
Jane · 10 November 2021
Agent replied · 9 November 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBairstoweves recently acted on my…
Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)
Nicky · 17 March 2025
★★★★★ 5/5
GoogleAn amazing service from start to end. Louise always kept us updated with everything from the viewing till we moved in. The key part was it was my first move with my partner and every question I had regarding bills or even the property was replied to within a hour or so. One thing I loved was whenever I called in, I was dealt with immediately - being an ex estate agent customer service was key and I felt Louise and the team went above and beyond so we were set up well for our move!
Yazad · 25 October 2021
Agent replied · 24 October 2024
Many thanks for the marvellous 5* review and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe couldn't be more pleased we chose Bairstow Eves for the sale of our property. Viviane went above and beyond every step of the process and dealt with any issues that arose efficiently, without any hesitation. She was really knowledgeable and helpful, it really made the whole process so much easier. We also had communication with Tina and Steve, who were just as wonderful and friendly! Would highly recommend and can't thank them all enough, as we also found our dream home with them too.
Jen · 25 October 2021
Agent replied · 24 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTina Fernandez recently dealt with the sale of our house. She did a fantastic job and was a pleasure to deal with throughout. When we hit a few natural bumps, she actioned my instructions immediately to keep progress moving. Happy to recommend. Thanks Tina, Jayme and the team.
Louis · 26 June 2024
Agent replied · 24 October 2024
Thanks Louis for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were fortunate enough to have Bairstow Eves as the agent above us in what was a total nightmare chain. I can honestly say, if it wasn't for Jayme constantly chasing every agent, solicitor and vendor/buyer in the chain, we would never have exchanged, let alone completed. Jayme and the team did more to help us than our own agents did time and time again. When it comes time to sell, there's only one call we'll be making!PositiveResponsiveness, Professionalism
Chris · 10 November 2021
Agent replied · 9 November 2024
Thank you for your wonderful 5* review and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotLucy and Chris were amazing
Lucy and Chris were amazing, to say they went above and beyond is an understatement! They chased and chased when it came to the conveyancers and managed to get me into my flat in good time. I am so happy being back and living in my dream home, forever grateful!
Adam · 4 August 2025
★★★★★ 5/5
GoogleJust rented a property through Bairstoweves. Whole process was simple and lovely. Sharna was amazing from the beginning and made the whole renting process easy and simple.
Rajmohan · 2 April 2025
Agent replied · 8 May 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUsed Bairstowe Eves to rent a property. They always called when they said they would, kept us up to date and were polite and friendly. Charlie did our viewings and was always friendly and professional. Made the process easy for us. Thanks Charlie!
Shelly · 26 July 2024
Agent replied · 24 October 2024
Thank you for your glowing 5* review Shelly. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe moved in about a month ago and after a very bad experience with estate agents I think its safe to say Louise and her team have changed our minds entirely. They are always quick to reply, we had an issue with a plug socket that was sorted almost immediately with the landlords themselves coming to have a look the same day. Could not recommend them more for tenents, you really feel like you're in safe hands and they actually care about your wellbeing in the property and not just getting the rent money.
Ande · 10 November 2020
Agent replied · 9 November 2024
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
★★★★★ 5/5
GoogleI moved into a new house about two months ago. Louise was very helpful, professional and went above and beyond for us. When we were waiting for our references to be checked it was taking a long time but Louise was very reassuring when I was in a panic.
When we finally got the keys to the home, Louise shared in our joy which was very refreshing to see. I'm delighted with the service from Bairstow eves. Louise was like a breath of fresh air.
Charlene · 10 November 2020
Agent replied · 9 November 2024
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
★★★★★ 5/5
TrustpilotStaff at this branch especially Mia has…
Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!
Victoria · 12 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.