Trusted Agent profile · Basildon
★★★★★
817 reviews across 2 platforms
125 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Bairstow Eves's office in Basildon, at 125 High Street, is rated 3.2 out of 5 across 817 reviews on two platforms, including 179 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Bairstow Eves won in 2026.
Tell us what you need and we'll put you in touch. Bairstow Eves Billericay Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleEmily is a very approachable & knowledgeable person, making you feel confident during the letting process. Would highly recommend!
Thank you for your fantastic 5* review of your experience with our dedicated team and for the recommendation. Best wishes, Lucy.
1/5
TrustpilotContract Should Be Illegal
I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.
1/5
TrustpilotBairstow eves lettings Romford
Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.
5/5
TrustpilotStratford office - excellent service
Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.
5/5
GoogleSuperb support and customer service from Tina Fernandez and her team in the sale of our property
Thank you Karen for your superb 5* review of Tina and her team! Best wishes, Scott
5/5
GoogleVery helpful - Louise in the branch was lovely. I do have constructive criticism however - I was given an energy supplier without my consent, which is the worst reviewed I could find online - they have charged me 67pounds for 14 days energy, considering my cost now is 40 a month. I feel that a tenant needs to be aware and given the option.
Thank you so much Sean for your glowing 5* review. I will of course ensure your kind words are passed on to Louise and the Bairstow Eves Team. Kind regards, Lucy.
5/5
GoogleI have had a lot of current experience of estate agents and I have to say that VM at Bairstow Eves was exceptional. Professional, knowledgeable and always willing to assist and go beyond the basic expected service. It has been a very happy experience and I have no hesitation in recommending her and this office.PositiveResponsiveness, Quality, Professionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBairstow eves Bow branch etc
Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills
1/5
TrustpilotThe agents are nice
The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.
5/5
GoogleGood quality service, Thank you Louis & Cathy
Thanks for the great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNo care
They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars
5/5
GoogleLauren was great, the whole process was very smooth. Many thanksPositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleAfter being forced to move & rent another property we got in touch with Bairstow Eves, we have hit a few walls with our own finances etc but Louise Stanley in lettings has gone above and beyond her call of duty to help us get our property. She is friendly, super professional and extremely hardworking. We cannot thank her enough
It is great to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review. Best wishes, Scott
5/5
GoogleJust moved to Billericay, and we used Bairstow Eves for our purchase.Jayme helped us throughout the procedure. We can’t fault Jayme she is very efficient at her job, pleasant, and has been very helpful with every aspect of our move. A real asset to the team at Bairstow Eves. Maureen and Brian NewellPositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
2/5
TrustpilotThis is more of a review on the state…
This is more of a review on the state of estate agencies and their model in the UK - and Bairstow Eves is a great example.I have been a tenant with them for + 1 year. This is the experience:- Something needs to be fixed +10 days and 20 emails to progress- You need to inform them on a matter +5 emails til they get it right- You need to warn new tenants on a roof repair: the agent doing the viewing has no clue on the property he is showing, no one cares- You need to check out on the property: they ask you on a number of missing items / changes to the flat you had already communicated eons ego- You need your deposit back : + 10 calls and 8 emails and no response People are unable to progress and work efficiently as everyone is an intermediary. You need a repair, 3 third parties and platforms. You need your deposit back, contact these 2 other teams.The industry is full of intermediaries and every single touchpoint is a pain for the customer - everyone forwarding an email. The business that solves for this will change the industry.
5/5
GoogleMy partner and I are first time renters, moving out of our parents home. The team made everything so easy for us and answered all our questions clearly, especially the silly ones you don’t know when you have not had to worry about paying your own bills before. Within 2 weeks of viewing the house we are moved in!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotBairstoweves Purley the worst
With few words and sorry for the grammar mistakes DO NOT USE Bairstoweves in Purley at least this lettings office because is the one I know better than anyone.If you read my review I will save you money,stress and time...Perfect experience from their lettings negotiator Ivaylo and warm welcoming from Julie Goddard their Lettings manager until they give you the house keys and take deposit and rent,after that moment I realized that was "too good to be true", never responded again in our repair requests as should with the excuse of no response of the landlord. Finally the Landlord served us with Eviction notice 2 months ago and we moved in a new place .Unprofessional staff 100%,I bet that they are under-educated too for the role and this is the excuse I give them of handling bad the customer service. After 2 months stress and the compensation disrepair and fight over emails,they refunded £100 as goodwill. And the cherry in the cake is we have to fight to get our deposit back because trying to find excuses not to give it back.This is a lesson that never again deal with Lettings agency.
5/5
GoogleThe staff here are amazing, after a nightmare with another big named agent they stepped in and rented my property in just a few weeks. Since then the service has been amazing. I am really impressed with everyone I have dealt with especially Emily Avery who always goes over and above.
1/5
TrustpilotLandlord is the final word and agency…
Landlord is the final word and agency doesn’t involve in dispute with land lord.
1/5
TrustpilotVery disappointed with the "service"…
Very disappointed with the "service" they gave to my elderly parents. They talked a good talk to get their sale but their service has been non existent. They pressured my parents into using their solicitors and I had to contact them to remind them that any instructions must come through me. They said they would mailshot properties for my parents to buy but no evidence of this. They had 3 offers during the first weekend of advertising the property and then immediately removed it from the website even though it was offers over. Absolutely no contact from the agents. Appalling service from start to finish. Very disappointed.
5/5
GoogleI had a four bedroom house to rent and Sam, Lauren and Kelsey did an amazing job. I was let within 2 weeks of the refurb completing at full rent and six months up front. I could not be happier with the service. Thank you very much!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat Service by Charlie and Jess, found my perfect property and they were nothing but helpful. Will be recommending them to my friends and family if they look to rent.
Thanks Joanna for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
4/5
TrustpilotExcellent
Just want to say a huge thank you to the staff at Bairstoweves Eves Barkingside, especially Kimberley who made it possible for us to secure our home during this uncertain time. If it weren’t for you, this wouldn’t have been possible. Thank you so much.
5/5
TrustpilotWe recently moved house and went…
We recently moved house and went through the atherstone branch. Michala was amazing and nothing was too much trouble at all. Even when I was phoning every day at the end. Thank you from Claire Green and Neil Maccallum x
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Basildon won Trusted Agent; Bairstow Eves, Sutton-in-Ashfield won Platinum; Bairstow Eves, Cannock won Gold; Bairstow Eves, Broxtowe won Gold; Bairstow Eves, Boston won Gold; Bairstow Eves, Tamworth won Gold; Bairstow Eves, Havering won Gold; Bairstow Eves, Ashfield won Gold.
Tell us what you need and we'll put you in touch. Bairstow Eves Billericay Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
