5/5
TrustpilotThe best off the best Ben at Basildon
Ben at the Basildon branch has gone above and beyond.
Trusted Agent profile · Basildon
Bairstow Eves Billericay Sales reviews in Basildon
★★★★★
816 reviews across 2 platforms
125 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Bairstow Eves's office in Basildon, at 125 High Street, is rated 3.2 out of 5 across 816 reviews on two platforms, including 179 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Bairstow Eves won in 2026.
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Tell us what you need and we'll put you in touch. Bairstow Eves Billericay Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Awards
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
GoogleI would like to thank the letting team, Jamie, Charlie and Jess for their very professional service in finding the right tenant for my property. I have used Bairstows for the past 20 years and their service has always been excellent and the latest team are no exception. Many thanks for your personal attention.
Agent replied · 24 October 2024
Thanks for the wonderful 5* review Keith Nightingill! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotKEEPING MY 3500 GBP (deposit & partial rent) for no reason
Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.
5/5
GoogleWe have recently rented out a flat with the Billericay Branch and have received excellent service from Louise Stanley and the team. We would definitely recommend and would consider using them for any future properties we have.
Agent replied · 9 November 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
GoogleThis is a review for the property management department of Bairstow and Eves in Billericay. I am a landlord letting a property in Essex with Bairstow Eves Billericay under a full management contract. I am writing this while I have been listening to a telephone message for the last 45 minutes (!) thanking me for holding and informing me that I am currently in a queue and that my call will be answered shortly by a 'portfolio manager'. I have experienced very bad customer service before with Bairstow and Eves but then at least email were answered. Now emails are not answered either. Such poor quality customer service is truly worrying and this is how problem tenant/landlord relationships are created as tenants' phone calls and emails are not answered either or with a long delay. Stay clear and avoid at all cost!NegativeQuality, Value
Agent replied · 9 November 2024
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
TrustpilotLeah Roots of Bairstowe Eves
Leah Roots of Bairstowe Eves, has been absolutely fantastic.
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
5/5
GoogleEmily has been extremely helpful in getting me into my new flat! The whole process has been nice and straight forward and no query / task is a problem - The guys here seem really happy to help. Would highly recommend!
Agent replied · 9 November 2024
Hi Joe Thank you for taking the time to leave this review. I hope you are still enjoying living in the flat and I will make sure your comments are fed back to Emily as it sounds she has earned those 5 stars! Kind regards, Chris
1/5
TrustpilotNot real good approach
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
5/5
GoogleEmily has been brilliant in finding and securing a tenant for me. With the stress of moving myself she made the process of letting much easier and set my mind at rest that someone was handling my best interests.
Agent replied · 9 November 2024
Hi, Kathryn It's great to hear that Emily has taken the worry out of letting your property. From the other reviews it sounds like she is a model professional and fully deserves your praise. Kind regards, Chris
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
GoogleI have had the best experience with bairstow eves Billericay branch! Specifically Lauren Saunders! She’s always at the end of the phone or email when I have any queries or need any help or advice. I was struggling to find a rented property when the girls at the Billericay branch really helped me and my babies find my perfect home. So thank you to all especially lauren! Xx
Agent replied · 9 November 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
GoogleRented a property through these guys for the past 2 years. Good, clear communication from both the Estate Agents and the Landlord. There was never any issues in getting hold of either. Very professional, highly recommend.
Agent replied · 9 November 2024
Hi Jayy Thank you very much for this 5* review and recommendation! I am delighted to hear that there has been good communication during you renting with us! Kind regards, Jake
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
GoogleBeen a real pleasure to deal with, in particular Chris who showed us the property and Louise who carried out the admin and handover. Highly recommended.PositiveProfessionalism
Agent replied · 9 November 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would 110% recommend using Barstow Eves Billercicay, they went above and beyond for us to get the home of our dreams. They are very friendly and have a great team, if you’re looking for a home in Essex there is nowhere else to be. Ask for Kelsey or Sam. They was absolutely fantastic.
Agent replied · 9 November 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
5/5
Googlewe are very grateful for all the help Louise from Bairstow eves did for us. we would recommend this estate agents. thank you Louise for making the process easy for us :) x
Agent replied · 9 November 2024
Thank you Sam for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Best wishes, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bairstow Eves Billericay Sales
Has Bairstow Eves won any awards?
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Basildon won Trusted Agent; Bairstow Eves, Sutton-in-Ashfield won Platinum; Bairstow Eves, Cannock won Gold; Bairstow Eves, Broxtowe won Gold; Bairstow Eves, Boston won Gold; Bairstow Eves, Tamworth won Gold; Bairstow Eves, Havering won Gold; Bairstow Eves, Ashfield won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bairstow Eves Billericay Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
