Trusted Agent profile · Basildon
★★★★★
659 reviews across 2 platforms
53 Southernhay, Basildon, SS14 1EU, SS14 1EU
Abbotts's office in Basildon, at 53 Southernhay, is rated 3.3 out of 5 across 659 reviews on two platforms, including 204 Google reviews rated 4.5.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
1/5
TrustpilotHow do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
5/5
GoogleI must admit the process was smooth sailing, the team were great with communication and their professionalism without fail. I have to give credit to Tilly for her hard work and dedication in making everything as simple as. Thumbs up for Abbots
5/5
TrustpilotFive start treatment from Kirsty and…
Five start treatment from Kirsty and her hard working team in the sale of our lovely bungalow.Many thanksTerry & Marion
1/5
TrustpilotAbsolutely shocking
Absolutely shocking. DO NOT USE. We tried to buy a house and the offer was accepted until they said we MUST use their solicitors.. what a sham. Con men of the highest order
5/5
GoogleAmazing Lettings team, big shout to Sam and Dean who has recently market my property and has been very punctual, communicative and professional. Highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor service Sutton Branch
Poor service all around. Estate agents sold services and then once that was done never bothered to really keep me updated. I had to ring them with updates and then when making an official complaint, that was just ridiculous as well.They have given conflicting/false information and haven’t been helpful towards myself and partner. Wouldn’t use to buy, sell or rent a house with these!
5/5
TrustpilotBest Property Agents - Highly Recommended
I am very happy with the help and quality of service I received from the whole team namely, Charley, Nicola, Karl, Carly. Specially Charley who chased all the parties involved for me on a regular basis to ensure my purchase happens within my expected timeframe and before expiry of my mortgage.
1/5
TrustpilotBooked 2 viewing but however no one…
Booked 2 viewing but however no one showed up, wasted our time, not very professional for such reputed company.
1/5
TrustpilotThe agents here are completely…
The agents here are completely irresponsible. They don't follow up and treat people badly. I am a buyer when dealing with them. They lost our information sent to them, don't care about data privacy, and are very rude when we ask for a confirmation whether they have finally received our details. I will never let them sell any of my own properties
5/5
GoogleExcellent service. As the saying goes, you get what you pay for! We were well supported throughout our sale & purchase and the team as Abbotts were always helpful and professional. Good communication too. Thank you Abbotts.
Dear Mr Cox, Thank you for this wonderful 5 star review. I am pleased to see that you benefited from the efficient customer service being constantly delivered by the branch team. Kind Regards, Sarah
5/5
GoogleFantastic service from Chris and Peter at Abbotts. Very professional and always very quick to help and assist with any questions. We would highly recommend them to work with for any of your property needs.
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
TrustpilotRenting experience
I had a pleasant experience renting with them. They were very communicative and always clear.No issues from my side when it comes to rent a property with them. I have not yet had to use the maintenance services though.
5/5
TrustpilotWonderful Team at the Boston Branch
A helpful, trustworthy and reliable team of people at the Boston branch. Owen, the manager, in particular, has been a solid support, getting me through selling mum’s house after she passed away. A team that overturns the stereotypical image of estate agents. Thank you 🙏
5/5
TrustpilotClarity and patience
Exelent attitude and patience from Alicia, i had a lot of questions that were answered very clear and with detail and even after i did a small mistake she ofered me the patience needed to carry me trough the procees 10/10 would reccomend.
5/5
TrustpilotHighly recommend the Clacton on sea branch
I used the Clacton On Sea branch to sell my late mothers property. Everyone was sympathetic at what was a difficult time. They kept me informed throughout and kept the sale moving forward. Im not local and they went over and above getting a meter reading for me. Id highly recommend.
5/5
TrustpilotAMAZING!!
We had the brilliant good fortune of having Jayne Dillon deal with our application, and what an absolute tour-de-force this lady has been. Friendly, dealt with everything for us incredibly quickly, kept us updated at every juncture, an absolute credit to the Bairstow team and the reason we will absolutely be recommending B.E to friends and family alike. cannot thank you enough!
5/5
TrustpilotFantastic service
We must say the service we received from Charlie Ford at the billericay branch was first class he went above and beyond to ensure our new tenancy was completed professionally Thank you very muchSusan and Simon
5/5
TrustpilotHad a viewing with kylie turu Williams…
Had a viewing with kylie turu Williams on Monday afternoon and from there very fast process, got the place by Friday, fantastic service from this lady would highly recommend 👍
5/5
TrustpilotScott and Tina, Chafford Hundred Branch
Scott and Tina at the Chafford Hundred, Essex branch were extremely helpful and supportive throughout a rather complicated process. I put my flat on the market a year ago, and got lots of viewings, but then had to take it off the market due to serious ill-health. I put it back on the market when I was better - it was sold within 24 hours! Highly recommended.
4/5
GoogleExcellent customer service experience. Staff are very welcoming and helpful. Strongly recommend this estate agent. GOOD SERVICE.
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotProfessional service
I called to arrange a viewing and the phone was answered in a timely manner by Amber. She was very helpful and professional throughout my interaction with her. Great service, thank you.
1/5
TrustpilotReally bad
Awful communication skills and agents are constantly contradicting themselves and each other. Rude to tenants, uncompassionate, really slow to sort out problems. The fees they charge are totally unethical as they provide such a terrible service. Wouldn't recommend to anyone, ever.
5/5
TrustpilotThis is for the SITTINGBOURNE branch
This is for the SITTINGBOURNE branch. We found a lovely apartment to rent and Tony, Khush & Tracy have all been fantastic. They helped us throughout the whole process and ensured we were kept up to date. Their job is made more difficult due to Covid but they have been so friendly and helpful. Thanks from Marius & Fiona
1/5
TrustpilotDisappointed really and felt big time…
Disappointed really and felt big time let down .Poor communication, poor representation, I even being asked if I like to do the presentation on the house when it's their job to do it ,they have missed key points to present on the house .really theh are working with ppl with lack of training and desire of selling .Keep away ,and avoid using them .
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