Trusted Agent profile · Barry
★★★★★
172 reviews across 3 platforms
84 High Street, Barry, CF62 7DX
Knights Estates Agents's office in Barry, at 84 High Street, is rated 4.2 out of 5 across 172 reviews on three platforms, including 128 Google reviews rated 4.3.
Every review we hold for the Barry office, from every platform, shown as written. First names only.
4/5
GoogleMy partner and I veiwed properties with Knights both for rental and for purchasing. Both times their service has been very good, contacting as soon as property came, sometimes before, to market. This coupled with friendly staff and a consist face that came to the viewings with us helps I feel.
Thank you so much for your lovely review Ben!
5/5
GoogleThe staff and management for the lettings team are kind, professional and happy to help. They make the process of renting as easy as possible for tenants. They get back to you promptly should you have any questions, and keep you in the loop with progress. I would highly recommend knights estate agents.
Thank you so much
5/5
GoogleSold my house with Knights, and the service I got was incredible. They were on the ball with everything. They are such a lovely team, always friendly and professional. I would definitely recommend them to everyone.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review Rhian
5/5
GoogleWe have recently purchased a property thoughts Knights of Barry. We found them to be very professional, friendly & very helpful. Everyone we spoke to were lovely. All our queries were answered promptly. We would definitely recommend them.PositiveResponsiveness, Professionalism
Thank you Kristina! We are glad to have helped you purchase your new home.
5/5
FacebookHad my property valued this week, photos etc. on Tuesday, then its on the market! Also went to view a property with Knights this week. So far so good! GreatTeam of people to do business with! Cheers �
1/5
GoogleThey won't get back to you soon at least in a month time even more..verry disappointed
5/5
FacebookFound a commercial property online. Knights have been efficient, helpful and always on hand to discuss any details needed as-well as a great go between between ourselves and the landlord. Especially with Covid guidelines in place making things that little bit trickier Could not recommend enough
Thank you very much for your review Chris.
1/5
GoogleSCAMMERS!! They neglected us for a year and now they are trying to steal our deposit and bill us for things that aren't real. Worst letting agency in the world and every single member of staff are ignorant and rude. Don't rent from them!NegativeProfessionalism
Sorry you feel this way. As you know, Knights Lettings is fully licensed and we offer our tenants quiet enjoyment of their property so we only contact them if there is a problem. Unfortunately when you left the property you did not give the right notice, therefore there was outstanding rent which the landlord was legally entitled to take from the bond, and there are also costs for cleaning. It is the landlord’s decision to withhold your bond, not ours, however, you are entitled to appeal the decision with the Tenancy Deposit Scheme and if we can help you in any way with that we will.
5/5
FacebookI would recommend Knights within a heart beat, they are very friendly, get the job done, best experience we have had. I would personally like to say a special thanks to abbie she so lovely, down to earth, and supported us throughout.
Thank you very much Rhian Cummings we are glad to have been able to help. 🏡
5/5
FacebookA special Thank you to Angela and all the team at Knights for all their help in the purchasing of our new business premises. Great help and advice. Highly recommended. 5 star service.
1/5
GooglePoor customer service and I will elaborate - you say one thing and do another. You don't reply promptly to emails or phone calls and when you do reply, you blame other people.
We are extremely sorry to hear that you were disatisfied with our service. We take customer feedback extremely seriously and strive to always provide a five star service. We would be obliged if you would contact us further in order to elaborate on where we fell short so that we can avoid these mistakes in future. Please could you email sales@knight.uk.com and mark your message for the attention of Carey Jones. We look forward to hearing from you.
5/5
GoogleReceived top class service from the ladies in knights Barry Office. They regularly kept in touch throughout the process. Very approachable and helpful. Would thoroughly reccomend. Thanks again for all your help.PositiveResponsiveness, Professionalism
We are happy you were pleased with the service you received, thank you for leaving a review.
1/5
FacebookI have been a rental tenant in my property for nearly 10 years... I would like to share my seriously bad experience... Firstly this property is of poor condition the interior and exterior of it (it would cost be at least 2k to move) I've made countless complaints to no avail... But recently on Wednesday morning I woke up to no heating or hot water (shower is electric) I rang them to report this... They would ring the landlord and keep me updated....i had a call to say the landlord had agreed for a plumber to go in... GREAT (as you can appreciate I have 2 children and a red weather warning) I then had to call them back TWICE to see what was happening... (its getting a bit colder now) at 3 I spoke to the office who said you need a new fan but it won't get done today we need to speak to the landlord go out and buy heaters and wash my dishes in the shower!! (Please also bear in mind my rent went up £70 pm in January as I had a gas leak and he had to buy a new cooker) so.... I had word with the staff who as I will put this mildly were incompetent, unhelpful rude and ignorant... I then had to call the environmental health board who then spoke to them (fear not they were rude to him to apprantly this isn't there problem they are only instructed to do what the landlord says) and they Very reluctantly came out with 4 portable radiators which quiet frankly they couldn't heat a coffin and have cost me £8 a day in electric... Then upon delivery to be told they have a part but can't get hold of the landlord (she said it will get done he needs to say yes!) on day 3 with no heating or hot water and snow (and no contact from the office I rang twice no answer as there probably all at home cozy with hot water along with my landlord) I didn't feel it was fair on my kids to freeze any longer... So I sent them to friends houses and I stayed at my parents (there house couldn't sleep 3 of us no beds) along with piles of washing (again no hot water or anywhere to dry clothes) I'm on day 5 now... Nothing... I can actually see my breath in the house... Not even a curtsey call or update... To say I'm angry is an understatement... I'm livid... The people in the office have serious attitude issues... The landlord pays you and I pay him.... SORT IT Out!!!! I don't care how much it costs or if you can't get hold of him not my problem you DO NOT leave a mother with 2 children in a house with no heating or hot water not even in the summer... This should of been a priority... It was freezing 4 portable radiators are NOT acceptable... I will be sending and email through with my proposed compensation... And I strongly recommend you re train your staff on how to develop people skills and compassion... You will hear from me in due course!!!!!!
5/5
GoogleDear Sarah, Cassie, Carla, Sam, Sue, Jemima & team Knights, Thank you for getting our home sold so quickly, we really appreciate it. Thanks for all your help and advice & patience Sarah, Cassie & Carla & Jemima & Sam for answering questions.
We've been more than happy to help, thank you for the five star review
5/5
GoogleHad a first rate service from Angela, Abbie and everyone else at Knights. Gave solid advice and accurate valuation. Happily recommend them.
Thank you very much Denise, we are glad we could help.
1/5
GoogleWhen trying to find the perfect accomdation, the service from all staff at the Barry branch was consistently appalling. After telling the company I had a few debts before we even got to the referencing part, they totally discrimated against me and my partner. Even told us we had no chance in getting a flat/house. I do not recommend this property letting estate agents to anyone, not even a homeless person. If you have any creditors you owe then you possibly have no chance in renting a property from them neither.
5/5
FacebookOur experience with Knights, especially Sheila, was effortless in the pursuit of a new home for us. Helpful, knowledgeable and personable. I would recommend and use their services again. Lovely ladies.
5/5
FacebookThe whole team at Knights who sold our Barry property in a super-speedy timescale are fantastic! The whole process couldn't have been better from the fantastic photographs in the property details to the accompanied viewings and the negotiations with the final purchasers - everything was carried out so professionally and we had no qualms about leaving the keys, alarm codes etc with them. We would recommend this team to anyone looking to sell their property. Di and Chris
4/5
GoogleFriendly professional staff. Very helpful
Thank you very much Gillian!
1/5
GoogleI would never use Knights Letting in a million years. They (Karen) accepted a handwritten 5 line letter from a prospective tenant's BEST FRIEND as a satisfactory reference, moving her in asap. Alas, this tenant turned out to have a terrible reputation in Barry, and soon stopped paying her rent. After a lengthy process, including going to court, she now owes me about £2500, which I will never see again. Don't go near Knights.
5/5
FacebookHandled my property sale very professionally. Great communication from all the staff I spoke too. Great photos and write up. My house sold within a week for over the asking price. Very happy with their service 👍
Thank you for the lovely review Pravesh, we are pleased to hear you were happy with the service!
5/5
GoogleMoving into the area, the ladies at Knights we excellent. Efficient, polite, I was updated on all details Great service would highly recommend.PositiveProfessionalism
Hi Mike, Thank you very much for your review. We are glad we could help you.
5/5
GoogleBoth sold and purchased through Knights. Kept up to date with progress at every stage. Very quick to respond to any queries and more than flexible with viewings and appointments.
We're so glad we could help Peter! Thanks for the lovely review and we hope you are happy in your new home
5/5
Facebookcan't recommend enough! after the most horrendous experience with Burnett Davies, knights have been a breath of fresh air! if you are considering renting I would highly recommend before all others.
Thank you so much for the lovely recommendation
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Knights Estates Agents's Barry office has 172 reviews across three platforms: 128 on Google, 40 on Facebook, 4 on Trustpilot.
Knights Estates Agents Barry is rated 4.2 out of 5 across all 172 reviews, and 4.3 out of 5 on Google from 128 reviews.
Knights Estates Agents Barry, 84 High Street, Barry, CF62 7DX.
