William H Brown Barnsley reviews

★★★★★ 5/5

Google

Just bought my house through WilliamH Browns Barnsley. The whole team was very helpful everything was perfect. I used Donna for my mortgage and she was fantastic. Highly recommend!

Ildiko · 21 June 2023

★★★★★ 5/5

Google

I am renting through William H Brown. Olivia Graham has been absolutely amazing. She made the process nice and easy. Highly recommend

Kalcia_be · 21 June 2022

★★★★★ 5/5

Google

Absolutely brilliant first class service. Josh has been fantastic. Very efficient, gave sound advice. Is extremely helpful with all the questions I had. I'll always recommend Josh to anyone who requires his services. Thankyou Tom

Tom · 22 June 2019

★★★★★ 5/5

Google

So far so good. Lovely friendly team, who explain everything clearly and can't do enough to help. Can't fault them!

Jan · 23 December 2023

★★★★★ 5/5

Google

Very polite, helpful and amazing person Jagoda! Many thanks Jagoda!

David · 26 July 2023

★★★★★ 1/5

Google

We would not recommend the agency to anyone. We approached the agency in the search of the proper agent to sell our house. The representative called us several times within a week promising quick sale at a great price. After we signed the contract, the contact was limited. The photos taken did not show the house in the proper light, the price was higher than other properties in the area. Within the 3 month period we did not have any viewings and nearly no contact with the agency. Then when the date of end of contract approached and we wanted to confirm the details of expiry we have been informed about the 28 days notice period which the agent did not mention at all. We have been left disappointed and dissatisfied with the service that was supposed to be best of the best.

Karol · 21 June 2020

★★★★★ 5/5

Google

I'm a first time buyer and I found the Brows branch in Barnsley so help full. Got me in for an appointment with the Financial advisers to lay out all the cost and steps I would need to take when buying my house. were so understanding of my lack of knowledge on the topic and talked me through everything, so easy to work with them and I never felt like a burden with all my questions. was able to do everything in the branch (solicitors, photos, mortgage) which helped with the difficult process and I will most defiantly be going back to them if and when I move again. All settled in my new hope and couldn't be happier.

Reese · 21 June 2020

★★★★★ 5/5

Google

Every body we have spoken to has been helpful efficient and polite and answered all our questions

Melvyn · 21 February 2024

★★★★★ 5/5

Google

The only stress that was incurred was the process of selling a house. High highly recommend this estate agents

David · 24 May 2025

★★★★★ 5/5

Google

It has been stressful trying to find the perfect property for my self, partner and child. With the guidance and help from Olivia and her colleague we have found the property we was looking for and are now looking forward to starting fresh in our new home. Thank you for all your help. We really appreciate it, everything you have done youve gone above and beyond. Thank you again.

Emma · 21 June 2022

★★★★★ 1/5

Google

Really poor rude service, having to do all the leg work yourself, never get any answers, lost 2 house sales due to being messed about by this company. Would not recommend to anybody!NegativeResponsiveness, Quality, Professionalism

Adam · 24 August 2022

★★★★★ 5/5

Google

Really happy with the service provided by Lily. She is always so friendly and knowledgeable. Thanks again Lily!

Lauren · 23 December 2023

★★★★★ 5/5

Google

The entire branch made the stressful experience of moving house a lot easier and smoother. In particular, the mortgage advisor Joshua was great and kept me up to date throughout the process.

Zoe · 25 August 2019

★★★★★ 5/5

Google

Liam Hall brilliant at is job

Nicole · 2 August 2024

★★★★★ 5/5

Google

The entire branch made the stressful experience of moving house a lot easier and smoother. In particular, the mortgage advisor Joshua was great and kept me up to date throughout the process.

Zoe · 22 June 2019

★★★★★ 5/5

Google

Lily is very nice, professional and helpful.

Pawel · 26 July 2023

★★★★★ 5/5

Google

Fantastic service from Denise and the team at this branch. They are professional, positive and lovely to talk to. Izabela is currently managing my property highly recommend using her!

Damian · 21 June 2020

★★★★★ 5/5

Google

Olivia was absolutely fantastic was an easy process and was done within 2 days could not recommend enough

Jack · 21 June 2022

★★★★★ 5/5

Google

Great service from Liam, really helpful and professional. Highly recommend 👍 …

Mick · 22 March 2024

★★★★★ 1/5

Google

Me and my partner went through the Barnsley branch to book a viewing for the house we was interested in buying. I rung them trying to arrange the viewing however said that ‘everyone was in a meeting’ so would call me back. I then rung back 3/4 hours later, got the same reply. My partner then rung the following day and arranged a viewing for the house we wanted to see, on the day of the viewing myself and partner waited outside the house half an hour after the time that we had arranged, my partner then rung the branch and then said that they had nothing on the system for the viewing that we had booked. Then said there must had been a mix up and that they would ring us back. They still haven’t rung back over a week later. Very unprofessional! Would never go to these to view a house again.

Georgia · 25 August 2018

★★★★★ 1/5

Google

We viewed and made a strong offer on a house which was only 5k below asking price. My partner had arranged the viewing, so they had his details, and I rang to make the offer. The person on the phone didn't even take my details which I thought was strange but assumed it was because they had my partner's details. They assured me they'd put the offer to the seller and ring us back. William H Brown never got in touch with us again. We rang and they kept promising to call us back but never did. What kind of customer service is that?? Actually, they did call my partner once to tell him someone had made an offer of £xxx,xxx and did we want to make one- this was our offer!!!!! Unprofessional, rude & seemingly underhand.

Lucy · 22 June 2018

★★★★★ 1/5

Google

My experience with William H Brown has been disgraceful from start to finish. The extremely poor experience with this agency is the reason I left the property. Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's and committed to the contract. After this point, there was nothing but problems, lies & deceit. The first problem was that the agency kept pushing back the date that I could collect the keys to move into the property. I was promised 3 separate dates & 8 days after the initial date I was finally able to move in. Within the first month, I had 3 separate call-outs for the boiler. Each time with a response from the contractor of "The agency didn't pay me enough to fix the entire thing". I had to endure having a bucket under the boiler, to catch leaking water for 3 weeks until William H Brown would arrange the final contractor. After 2 months at the property, William H Brown contacted me, attempting to get me to commit to another 6 months contract on the house. I informed them I was not yet ready to make my decision, as I had only spent 2 months in the house and was not sure. This would have been an easier decision if there were not a large cost for the contract fee's from William H Brown every 6 months. I was "pestered" by William H Brown, with daily telephone calls & emails, this was very disruptive to my life as they rang during work hours. Multiple times a day. After 2 weeks of enduring this, I decided NOT to continue with the house, not because I didn't like the property - but due to the fact that the agency obviously had no commitment to the tenant. After informing William H Brown that I would not be continuing with the tenancy - they responded requesting me to allow people to view the property while I still had 2 and a half months left on my contract. I informed them that I was unhappy with allowing people viewing the house while I was a tenant as I had personal possessions at the property & I could not commit to a specific time due to work. They continued to push for me to "Drop the keys off" at the Barnsley branch so they could conduct viewings while I was not there. After 2 weeks of declining this, I received very threatening emails & letters from William H Brown in regards to "Breaching Contract" and "Informing the landlord". Going forward, I agreed to allow viewings of the property - in the last month of my tenancy. William H Brown did not send a representative and left it up to me to demonstrate the house & guide people around. I found this extremely disrespectful as I do not work for William H Brown, it was not my job or my role to sell the property to the next tenant. Finally, after I had vacated the property - I thought the nightmare was over, I was completely wrong. It had only just started. William H Brown are currently trying to dispute a large portion of my deposit for non-sense reasons, such as "Deep Cleaning" of the kitchen. Not going into specifics, but William H Brown are trying to charge me for the removal of items which were left at the property by the landlord & also general maintenance which should be conducted by the landlord & agency, such as the painting of outside doors & cleaning of extraction fans (this was never used by me in the entire occupancy). After trying to negotiate which the agency & landlord, without any movement I have had to raise this to a dispute & this will more than likely end in small claims. Based on my experience over the last 6 months, I highly recommend you avoid William H Brown by all means. This is the worst agency which I have ever dealt with.

Conor · 22 June 2018

★★★★★ 2/5

Google

Often not answering their phones. No calling back if they promise. The only way I could get to view a property was to agree to discuss with their mortgage adviser. Somehow frustrating experience.

UKSITEMANAGEMENT · 21 June 2022

★★★★★ 5/5

Google

Brilliant service arranging a valuation by Danielle.

John · 21 May 2024