Harron Homes Barnsley reviews

★★★★★ 1/5

Trustpilot

Distress to disabled child acceptable

I have had a site manager basically tell me he's not responding for distress caused to a disabled child during their construction then told me to have a nice day in writing too. Buy from someone more reputable I can't even get an email to Noel Evans so hope this is seen by them and action taken as it's my only hope. I have been asked for a reference number which I don't have not bought a house victim of disability discrimination by a site manager not even discussing possible alternatives email sent to southyorkshire office where they can reply to me

Jill · 19 March 2021

★★★★★ 1/5

Trustpilot

Think Twice!

We moved into our dream home in March last year and were initially impressed with the excellent customer care provided by the sales people, only for this to be short lived. We moved into our property as lock down began and expected that their would be delays, we didn't pester or complain about the lack of contact as we knew the situation was difficult. However one year on and we still haven't had any contact with anyone from the company regarding the snagging that needs doing such as; toilet window sill being smashed and the spotlight never working in the kitchen, not much to complain about really. I have spoken to two site managers who have had no interest in the fact that we have never had anyone look at what we need fixing. We now have birds living in the loft as they left big holes underneath the roof so that they could get in. Our neighbours have had the same problem and after many phone calls they have had their problem sorted. They also mentioned to the people who came to fix this that we were having the same problem too but there response to this was 'well that's their problem to sort out'! We have rand customer services and left several messages to which no one has responded. I am not a person who would normally complain but i would definitely think twice before purchasing from this company again, which is a shame as the house itself is beautiful.

Samantha · 18 March 2021

★★★★★ 5/5

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Victoria Heights Fixby

Thao · 12 December 2025

★★★★★ 5/5

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Highfield Manor, Fixby

We have recently moved into our new home at Highfield Manor, Fixby. Words cannot express how much we love our new property (Warkworth). The finish of the home is amazing, and we have literally struggled to find any of the usual new build snags to mention. The aftercare experience provided by Matt and Nathan (site management) has been absolutely superb! They have regularly called to check on things, making sure we are happy and have settled in ok. Any queries or requests have been actioned straight away, and we can’t thank them enough for the effort they have always shown. This is backed up with the amazing Jane on sales, which evidences what a strong team they have at this site. I cannot recommend buying a home at Highfield manor enough if you’re thinking about doing so. We have been extremely happy with the whole process from start to finish!

Ian · 16 March 2021

★★★★★ 5/5

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The Hawthorns, Carlton

It’s no surprise this is an NHBC award winning site. The move process was so simple in the end I’m not sure why we were worried. From buying off plan through to getting the keys everything happened as it needed to. The design and build quality is fantastic and gives something really special compared to what’s on offer from other builders. Our house is everything we hoped for and more.

AJ · 25 September 2022

★★★★★ 5/5

Trustpilot

An amazing and exciting experience!!

I can’t begin to explain what an amazing experience we have had already with buying our first house together! With it being my first house I wasn’t sure what to expect but Nathan and Jeanette at Heritage Green have made it such a wonderful and exciting experience! Always at the end of the phone if any questions need answering or just ringing to keep you updated, we really couldn’t ask for anything more. We have all the confidence that this will continue until the day we move in and probably after! Thank you again!

Carlaj · 8 March 2021

★★★★★ 5/5

Trustpilot

Highfield Manor - Ingelton

We have very recently moved into our ‘Ingleton’ at the Highfield Manor site. We have experienced moving delays due to external factors but now we’re moved in, we are absolutely delighted with our new home. The finish of the home feels premium and luxury, with all of our pre-build choices included without error. Jane, Debbie (Sales) and Matt (Site Manager) have been a pleasure to deal with and the aftercare since moving in has been top drawer. We have an appointment on Wednesday to address the inevitable snags that come with a new-build. This was organised by Matt without needing to me prompted. Overall we are delighted we chose to move into Highfield Manor!

Luke · 8 March 2021

★★★★★ 5/5

Trustpilot

Welcoming, helpful and knowledgeable sales staff

We have visited the Shipley Lakeside Harron Homes development a number of times and we have always found Charlotte and Amanda extremely welcoming and helpful. They took the time to show us the site and were able to describe in detail the properties currently available. They have thoroughly explained the whole buying process to us and have gone out of their way to answer our questions.

Philippa · 16 February 2023

★★★★★ 1/5

Trustpilot

High Gables - Lies, false promises and a not so luxury home.

Further to my partners review (Joe M - High Gables, Pocklington - Great Expectations, a Greater Disappointment) I feel we owe an update on the situation.At this point we still have: no wifi, no path outside our home (signed off by NHBC to be completed end of Jan 2021), no drainage outside our home and not a single snag touched. Harron arranged a conference call with head of sales, head of customer services and area managers to discuss the matter further. This call advised us that they will update us by end of week after the government announcement (22nd February). We raised how we didn't understand why we had to wait for this announcement as their company policy on tradesmen wasn't following government guidance anyway - what could Boris say that all of a sudden changes their mind. Well, here we are 10 days later with NO update as promised and a home with 350+ snags. Our 2 year warranty is chucked down our throats, which after seeing on here they do not honour anyway gives us zero hope.During this time, our banister, quite literally, fell apart - my partner almost falling down the stair. We had heavily snagged this area 48 hours after completion and still they cannot see how leaving some snags will result in danger. I must say the majority of our snags are cosmetic, poorly finished and rushed work. However, we have had plumbers our 4 times already for boiler and toilet issues (they are ongoing too), poor workmanship, draughts through most windows and doorways/archways that are bowed and poorly constructed. Although I feel snags like poor plasterwork and finishes etc seem minor but for a 'luxury home' we deserve to have the best for the extortionate price we paid that is structurally sound. We deserve at least a date to when these works will be carried out.After having the site manager (he is new to site here) in to secure our banister, he was appalled himself at how the house was handed over to us - let alone how it was signed over in the first place.We were sent their 'Complaint Procedure' - I'm not sure how they can call three bullet points a complaints procedure but hey - and have now exhausted it to no avail. We may have not done enough due diligence as we saw so many lovely reviews here - it would appear all they do in sales is pressure to leave a good review. They do a fantastic job drawing you in, making you trust them to then crush it after completion. PLEASE listen to the negative reviews here, they are all true. COVID-19 has just been another excuse for them to not sort your homes out after moving in.We have been lied to at all costs, spoken to and shouted at by staff as if we are stupid and left feeling we have no other routes to go down. I'm sure they will reply to this with they cannot verify me or that customer services will liaise with us - both are false.I cannot say enough - DO NOT BUY FROM HARRON HOMES.We will update if/when we hear something.

Shona · 4 March 2021

★★★★★ 4/5

Trustpilot

Our new Harron home journey

The journey from reserving to completing was quite stressful at times, this was only due to deciding to move house during a pandemic! Jo & Julie, in the Sales Office and Paul on site have been very helpful throughout. We experienced a few issues with our new home, basically due to the fact that we were unable to go in to have a look around and check its progress after first fix until it was totally finished on our home demonstration day. However the issues we experienced were dealt with very quickly and resolved. We are very grateful for all of their help, guidance and support in rectifying them, they are a great team! We are delighted with our new house and can’t wait to make it our home.

Paula · 25 February 2021

★★★★★ 1/5

Trustpilot

Continuous disappointment

Fifth review - despite harron homes commenting on every other post to say they will contact me and their support teams are helping deal with my issue - it’s all total rubbish and lies. My weekly emails asking for updates are ignored, I call their HQ to be told that the customer service manager Nicola will call me back and nothing ever materialises. Appalling service since the moment they took our money.

Trichardw · 24 June 2022

★★★★★ 1/5

Trustpilot

Shocking customer service

I moved onto my Harron home (Plot 50, ravenswood fold, Castleford) in December 2016. They were great to deal with until they had my money and then they didn’t want to know. The customer service and aftercare is the worst I’ve come across. At one stage I had to call once a week for at least 6 months to chase up issues I had about my house. To make matters worst, I was dealing with the same lady called June and for some reason she never seemed to remember what my problem was and I had to spend 5 minutes at the start of ever call explaining what my issues were. As you can imagine, this didn’t instil much trust that I was going to get the work done anytime soon. My biggest problem however is I’ve been in my house for just over 3 years and the roads from the entrance to my house has not been laid or levelled. My car is ruined from the daily drive over the shocking terrain which doesn’t look like it’s going to be laid anytime soon.** update- since Harons reply on the 10th Feb to say someone will be contacting me the date is now the 24th Feb and I’ve no contact. Once again, empty promises and if you want anything sorting you have to constantly case them!

Aryan · 24 February 2021

★★★★★ 5/5

Trustpilot

Harron homes

We’ve moved onto regents green in chesterfield l, we used the part Ex option which I cannot recommend enough. It was stress free and ensured a quick transition from our old house to this one. Sharon helped us effortlessly get everything in order and moving into our home. Constantly on hand to manage any questions or queries which is greatly appreciated when moving into a new build property, nothing was too much for her and she was a pleasure to work with, our move in date was to schedule and the site manager helped us with any issues from our initial home visit, we love our home I just wish that we’d of viewed the home more times throughout the build but due to Covid wasn’t able to attend site which is understandable.

Newbuildtwentyone · 20 February 2021

★★★★★ 1/5

Trustpilot

Plot 44 ravenswood fold - see earlier post - DO NOT BUY

Thank you for replying to my review. However suggesting you cannot locate my details and that my review is not genuine, is entirely what I would expect. I can absolutely confirm I am genuine and have all the emails to back this up. Perhaps you could ring me / email me and deal with my issues. In particular the fact that the path and steps to my front door are not tied into my brickwork and are coming away from my house, and the block paving of my drive is atrocious (both of which have been repeatedly reported). I can provide photos if you’d like? (I have done so many times before). You have my details and I suggest you contact me to resolve these issues.

Rosanne · 16 February 2021

★★★★★ 5/5

Trustpilot

Absolutely stunning homes!

We have recently bought a Harron Homes in East Yorkshire (Yorkvale Gardens plot 213) and it’s not been an easy ride due to covid and all the restrictions in place which have meant unforeseeable delays in almost every aspect. However, Angie and Caroline at the on-site office have done nothing but hold our hands throughout and help in any way possible. Angie I feel has gone above and beyond a lot of the time and I’ll be forever grateful for this. Scott, the site manager has been great too and is always milling around the site to say hello and ensure everything is going well. We absolutely love our home and it’s something we’ve waited a very long time for. Despite some slight snags (which is obviously going to happen with a new build), the house is amazing! We have been assured that our snags will be dealt with in line with government guidelines and I have faith that this will be the case.

Mr · 16 February 2021

★★★★★ 5/5

Trustpilot

We visited the office at The Brambles…

We visited the office at The Brambles in Retford looking to buy a property unfortunately we are unable to buy at the moment but we will be back in the future for sure! We where seen by Christie, she was amazing answered all of our questions and was very professional she really knows her stuff and nothing was too much h she made us feel very welcome. we defiantly would want her to deal with us in the future

Ella · 1 May 2021

★★★★★ 1/5

Trustpilot

We bought a new build from Harron Homes…

We bought a new build from Harron Homes in October 2019. We have had a problem with our discharge pipe from our hot water cylinder which has been fitted to our external wall. Every other property on the development has this fitted internally as ours should have been too. Our brickwork now looks a mess and is spreading all the way down the side of the property.After several emails and phone calls Harron Homes come back with the same response every time. Building Regs have passed it, so it is satisfactory. In other words it will do.If you are looking for a new build house and you have saved for years to get your dream home please do not buy from Harron. If you have any issues they will try everything they can to avoid resolving them.This will now been passed on to our insurance and solicitors.

Ben · 10 February 2021

★★★★★ 5/5

Trustpilot

Highly recommended!

Our experience with Harron Homes has been fantastic! From the minute we engaged with the sales team through to completion we have received an excellent customer service. In terms of the house, we were blown away at the standard it was finished to (as we had heard so many worrying stories about new build houses being incomplete or with a whole host of issues from the get go). The site manager has knocked on our door a few times since we’ve moved in to check in on us & to see if anything urgent needed actioned. Harron Homes have been excellent & I’d recommend them to anyone. Thanks for making our move seamless!

Steph · 7 February 2021

★★★★★ 1/5

Trustpilot

Don't buy from these unless you conduct a professional snagging prior to giving them any money

Where to begin. The amount of pressure placed on you to complete while the house is nowhere near fit to any sort of standard is unreal. You are lied to by sales and site managers about what they will do to be "complete". Once you've paid that's it, you are left with 100s of problems and they don't rectify them.After opting not to have turf laid at the back I was told that it would be rotavated and top soil applied. Unless you call builders rubbish amounting to tonnes as being top soil, this never happened. Garden gate that opened directly in to patio doors, rubbish littered in the garage, slanted corbels, missing bricks at the top of the house that birds nest in, drain pipe not connected, no edge of the interior walls are straight, missing shelves, dented flooring, water leaking through floors and roof, dishwasher inlet completely bodged (multiple times), gas meter buried so deep in the floor it couldn't be accessed, vents to the house filled with mud, broken and uneven brickwork, windows that don't close properly, doors misaligned, flooring lifted and the house having multiple cold spots are literally just a few of the things off of the top of my head.My suggestion is, if buying from this company, ask for a professional snagger to have access to the property before any money exchanges after the deposit. Only exchange once everything has been rectified otherwise you are going to have 2 years of them doing absolutely nothing while you get passed from one customer service advisor to the next. Having been part of the housing estates group since I moved in there has been countless problems with plumbing that fell outside of the warranty period. Be warned!

Stephen · 4 February 2021

★★★★★ 1/5

Trustpilot

High Gables, Pocklington - Great Expectations, a Greater Disappointment

To summarise our experience with the Harron Homes High Gables site, it has been nothing short of horrific. Filled with lies, deceit and a house which has over 300 snags. Myself and my partner now find ourselves wishing we had gone to other developments nearby. Buying our first home made us so happy but we can safely say that experience has been well and truly ruined.The sales reps were helpful on a whole when we reserved our house and kept us up to date as completion neared. Ellie, has been brilliant throughout all of this. We used Harron Homes' recommended mortgage brokers and solicitors. RSC New Homes as mortgage broker, who we found to be fantastic and would 100% recommend to anyone. Rhodes and Walker Solicitors who we found to be that awful we actually considered pulling out altogether.We went to complete the home demo on Wednesday 16th December. What we found at a quick glance was a very dirty and poorly finished house. We were assured there were tradesmen due to come into the house later that day and the following morning a team of cleaners were booked in to do our 'Sparkle Clean' of the property.The 17th of December came and we went to collect our keys after the exchange of our deposit. We found that no tradesmen had been near our property and the assistant site manager advised us that the booking for the cleaners had been forgotten so they hadn't been booked in! The assistant site manager did advise us, however, we could have a clean whenever we wanted we just had to let them know. Looking back, we should have refused to complete on the house but this is our first home, we were ecstatic and ultimately, we needed somewhere to live so we moved in. The staff told us they would complete the 48-hour check up call, where we could raise any snags, on Monday 21st December as there were no staff on site over the weekend. They were very apologetic the work and cleaning had not been done and promised us the world and more. We were over the moon, a luxury 4 bedroom house was ours.As we got our stuff moved in, we noticed more and more issues. We got suspicious and decided to dedicate some time to looking closely at our house. What we found was more than 300 snags across our house, with the heavy majority being cosmetic so luckily, not as serious as they could have been. We were shocked. A 'luxury' home that was everything but luxury. Ranging from walls that have not been painted, incorrect flooring laid, floorboards poorly fitted, walls with holes in them or chunks missing out of them and just about every skirting board in the house visibly damaged. It was okay though because we could raise all of this on our check-up visit. Monday 21st December came around. The Assistant Site Manager rang us to tell us that as of this day, Harron Homes would not be allowing tradesmen to enter homes until further notice due to COVID. We were miffed. Yes, there is a pandemic but no restrictions in our area had changed and other companies were still fine to come in to our house to do other work for us. Anyways, we done some digging and found Harron Homes knew in July no one would be entering our homes. Unfortunately, not one person told us at all and had we known this, it would have made us act differently when completing on the house. We took this to Harron and they denied all knowledge on a site level of this and sent a very questionable document they had received from their senior management advising them the ban on tradesmen entering homes was enforced from 21st December. I then spoke to a member of senior management who confirmed that no one was entering homes from as far back as July. It all didn't correlate with what each person was saying, very suspicious. We took this back up with site management which prompted a rather unprofessional, angrily toned phone call to my partner. We are also still waiting for the 'sparkle team' to arrive. Running parallel to this, we had the issue of the internet. On moving in, the site management informed us the internet was not set up yet as BT had not attended to complete their side of the work and it would only be a maximum of 2 weeks. It has now transpires that Harron have not installed any cables to allow us to get internet. We now have no date for getting internet installed in our homes. This also affects the footpath outside our home and the NHBC required this to be done by end of January 2021. My recommendation to Harron; take pride in your so called luxury product and don't lie to your customers.My recommendation to anyone moving in to a Harron Home on this estate, or any other estate, check the home thoroughly before moving in.My recommendation to anyone thinking of moving in to a home on the High Gables site; don't. There's a Bellway across the road...

Joe · 27 January 2021

★★★★★ 1/5

Trustpilot

Harron homes where do I start!!

Harron homes where do I start!!! When I signed up for the house I was sent an email offering me chocolates for a excellent review on trust pilot (bribery), the lady was very nice so I did it for her, no chocolates appeared! Then oh Covid doesn’t matter you can still move into your house and they pushed pushed and pushed causing me more stress and anxiety than I can even begin to explain in words. I completed just to make them happy even though I was not ready to complete. They promised the house was fully completed and there was nothing wrong. The faults are endless and nobody but nobody is interested you can not contact them by phone and they simply do not reply to emails. I have spend over £300k on a house and never received such bad after service in my entire life! Shocking and stressful just does not explain it!I have emailed you and you DO NOT reply, this is my point!

Nikki · 24 January 2021

★★★★★ 5/5

Trustpilot

Reserved plot today at Highfield Manor

Reserved plot today at Highfield Manor, Fixby. Special thanks to Jane who has gone the extra mile to help and provided excellent customer service and assistance. Can’t wait to move in!

Jane · 8 April 2021

★★★★★ 1/5

Trustpilot

Brilliant experience, amazing home! Shame about the follow through

From our reservation to full completion and collection of our keys, this journey with Harron homes has been very memorableConstantly kept in the loop with updates on house legalities, issues with the house that needed to be done before collection of keys where chased and completed well in advanceHome demo gave us a chance to tour our home and see the house in detail, the sale rep even pointed out issues for us that needed to be highlighted on the snagging list that we initially placed on the demo paperworkSite manager took us through the entire house on the demo, showed us everything we needed to see to operate the house effectively. Site manager also chased jobs personally to get the house ready for completion day, a follow up visit to the house has now been booked in to review our snagg list and get the jobs completed within due time scales Sales rep has been absolutely wonderful, follow up calls, chasing jobs, getting house in shape, making sure legals are on point to ensure we had our home completion done on time We are entirely happy with the house, the experience and would recommend to anyone buying a new home to go with Harron HomesUPDATE: Well it all seemed well until you look closer of the build quality, not to mention the customer service, once the site is done that is it your on your own, not happy that we have been left with no response from head office to get current issues fixed. Not happy with the way Harron (Barron) Homes looks after its customers, aftercare is rubbish

Thomas · 13 January 2021

★★★★★ 5/5

Trustpilot

The Grange Worksop

We were interested in a 4 bedroom property at the Grange and arranged to visit the development and view the show home. We were met by a very professional and friendly Jo, who diligently took our temperature/contact details re the Covid protocols. Unfortunately the ground floor area of the show home we viewed (the one we could afford) was too small for our needs (having a 16 year old) and I had concerns about the size of the shower unit in the en-suite (my husband is over 6ft). We were however interested in the larger (Windsor) 4 bedroom property. Jo suggested that we may be able to part-exchange our home and gave contacts for us to be pre-qualified. Once that we completed, 3 local estate agents contacted us to arrange valuation, a very easy process. In the meantime, we arranged to visit another development which had the Windsor show home. Within a few days the part-exchange offer was received, one which I believe to be a favourable (to us) offer. Unfortunately, on viewing the Windsor show home, there were a few items that we felt we couldn’t compromise on: 1) the shower in the bathroom was tiny, it would have been better for an over bath shower and for a cupboard (to house towels etc) in the area housing the shower cubicle. 2) the shower cubicle in the en-suite was a little larger but not large enough for us (I do get a little claustrophobic)! Although we didn’t go ahead with the purchase/part-exchange, I do have to thank Jo for all her help and advice. If we come in to some money we would be back to purchase the Warkworth!

Mrs · 11 January 2021