Harron Homes Barnsley reviews

★★★★★ 1/5

Trustpilot

My biggest mistake

We purchased what was supposed to be a lovely family home in the summer of 2020 but has turned into a nightmare. If you thought COVID was bad then stay away from Harron homes. Some of the customer care we have received from the site manager and the customer service manager are “ you get what you pay for” and “ if it was a £20 gesture I could help” . The site manager agreed to move the fence that is not put up correctly and then denied this on a telephone with myself and the customer service manager. A small selection of the problems we are having are( Harron homes have had 6 months to fix or at least plan to fix most of these issues) - internal walls not level by 50mm- damp walls to bedrooms and garage- cylinder leaked -garden fence put up incorrectly -different coloured cement used across the house. - damp proofing course lower than ground level or just level. Should be 150mm above ground level - heating system wired wrong. Downstairs controls upstairs and visa versa. - shower tray has a hole in it.-brick work out of line - smashed bricks- loose brick - windows not fitted correctly - vents not sealed - external walls not level to the garage- electric sockets not in correct place - radiators damaged - roof tiles lose - all hinges painted over - front door not level - holes in bricks to double doors - woodwork to doors split -changed corbelling to plastic and did not state this at any point. Show homes had brick corbelling) (And much much more) Hopefully I can write a better review like my wife did if all these issues and the rest are resolved satisfactorily ( my wife wrote a good review as Harron homes give you a box if chocolates if you do. I am guessing this is why they have some good reviews) As I said hopefully I can write a good review in the near future.

Dan · 2 January 2021

★★★★★ 5/5

Trustpilot

Shipley Lakeside, Derbyshire

Shipley Lakeside We are at the very early stage of buying our home but the friendly, knowledgable site sales staff, Charlotte and Amanda, have been extremely helpful and it's been a pleasure talking with them and getting the buying process underway. They've arranged for us to meet the site manager and we're not sure you're offered that opportunity by other builders. We can't wait to move into our new home.

Ann · 22 August 2022

★★★★★ 5/5

Trustpilot

Beautiful homes

We been to harron homes at Shipley lakeside, what lovely people Sarah and Charlotte are, made us feel welcomed as soon as we walked through the doors, lovely atmosphere and beautiful show homes, we have reserved our new home today and looking forward to working with Sarah and Charlotte more. Thankyou for helping us pick our forever home Mark & katrina

Katrina · 24 June 2023

★★★★★ 5/5

Trustpilot

Professional and welcoming

The advisor was welcoming and informative about what types of properties would be available to suit our needs. She took a genuine interest in our circumstances. She promised to follow up on our visit with a phone call in a few weeks time and invited us to the forthcoming open day.

Karen · 19 February 2024

★★★★★ 1/5

Trustpilot

Think long and hard before you commit!!!

23/11/2020 - Another update, thankfully Trustpilot managed to reinstate my review. Before you read mine, do note how almost all the newer ones are conveniently all 5 star, something we might have ventured to giving them prior to moving in, I'll be real interested to re-read the updated versions of the recent wonderful reviewers, especially after getting the keys....I seriously doubt it. Been in our house nearly a year now, have yet to have anything fixed or resolved within that period. Whilst I appreciate there has been restrictions with the Covid situation, the site has been fully open the whole time pretty much, and again now with the second lock-down. Customer Services either do not have the team or support needed, they either fail to reply or just say they are too busy (have emails to that effect). The site itself is lovely, we are however about to receive our 8th site manager, that should say it all, we thankfully have only been through two in our time there. The workers are all self employed, so there is no accountability, so when you finally get the keys, there is nobody to fix the numerous issues. All the houses in our Close are suffering with inadequate insulation for those with rooms above the garages. When you buy a new house, you expect it to be warm, ours is unbearable in certain areas. Building control have visited and said they have not worked to the correct specifications, and not just with the insulation, wrong boilers fitted too. Our whole house needs to be decorated, the last site manager said there was at least two to four weeks work in that area alone. Harron now have the sales team working and on-site workers too, but are refusing to look and solve the issues with the houses already completed, using the Covid excuse to suit their specific needs, if it was for the care of their staff, why are they open to sell houses and still build them? Seriously do read the reviews if looking to purchase and think twice, have a close look at the finishing on "Luxury Houses", I honestly wished I had....shocking and could not care a less when they have your money and purchase. Update 05/11/2020 - No mail sent by Harron or Trustpilot despite the indication below, after reviewing other negative comments, could not help to notice all receive the same response, they don't know who you are, surely we can't all be ghost buyers, and all positive comments be real? - Further Update 09/11/2020, failing to see why the review is being investigated, hopefully it is to look into the situation with Harron Homes and their sub-standard work, and the fact they appear to not know their customers when they offer a negative review, strange that, they certainly have my email address used here and have taken money from me for the house, so absolutely have my details. My review is arguably more than fair, or better than it could or should have been.

Chris · 23 November 2020

★★★★★ 1/5

Trustpilot

terrible customer service after sale…

terrible customer service after sale house is a massive disappointment, build quality is pathetic we have been waiting for many many defects to be rectified sins 3 weeks before we moved in on the 25th of August when there was no covid restrictions in place anyone thinking of buying on hokley croft please feel free to come and visit our new house and see what I am talking about and by the way there are at least 5 houses on our street that are in the same or worst situation dont be fooled come and speak to residents to get the true situation there may be happy customers on hokley croft but I am yet to meet one

James · 20 November 2020

★★★★★ 5/5

Trustpilot

Just about to move into my new home at…

Just about to move into my new home at the Grange , shireoaks , jo has been amazing from start to finish and gone above and beyond everything for me right from my early bird reservation , to helping me with my choices and keeping me updated on the build, , she’s made the journey so lovely and exciting for me .. Thank you jo . Todd couldn’t have been any more helpful too on my visits and putting my mind at ease on everything... I cannot praise you all enough

Claire · 17 November 2020

★★★★★ 5/5

Trustpilot

And finally another review -this one on…

And finally another review -this one on the after care from Harron. Both me and my husband have also had brilliant help and attention from Meryl in the sales office regarding and overpayment from the purchase of our house. She couldn’t have been more helpful. All in all it’s people that make a difference and the staff at Thoresby Vale are outstanding.👍😁

Jane · 12 May 2023

★★★★★ 5/5

Trustpilot

Great work from Harron

Harron homes offer excellent customer service through the purchasing process. The Mansfield team have been great and welcoming as well as very responsive. Delighted with the customer service provided by Sales executive Alistair. He kept us up to date with everything and when things were delayed due to COVID he would be on the case straight away. Paul, the site manager has been excellent, very knowledgeable, and very professional, explained things clearly, and patiently answered our questions. We are looking forward to moving in. Thanks so much

Adrian · 28 October 2020

★★★★★ 5/5

Trustpilot

2 months on...

We have been in our Harron Home for 2 months now and feel so settled and happy! We had brilliant service from start to finish in the sales office (Alistair), he was extremely helpful and patient with our awkward sale and chain throughout covid and was always an email or phone call away when we needed his advice. We have also received excellent customer care throughout our snagging/moving in process from Chris the deputy site manager. He has been quick to organise and resolve any snags or issues for us which has made us feel reassured and looked after even after we’d moved in. We can’t recommend the Forest Reach estate enough, the team are brilliant!

Kirsty · 25 October 2020

★★★★★ 3/5

Trustpilot

Amberwood chase,

Amberwood chase,Purchased my new house and same, pushed n pushed by them to complete the purchasing and they forgot to order my flooring and I'm end up in a house with no flooring done n need to rent a accommodation myself for 10 days n Harrons didn't pay anything for it. Family bath room didn't come with shower but no one telling me before purchasing or I will get it fitted before. What's a joke with a new 4bedrooms house and family bathroom with no shower!!! These 3stars is definitely not for Harrons but is for their site assistant manager, Ivan, he is an extra credit to Harrons, helping everyone here to sort out their problems and very responsible and he is only the one to make sure job done properly at the site. Think Harrons need to know, they have a very good staff here to save their bad reputation.

Jessica · 19 October 2020

★★★★★ 4/5

Trustpilot

hi I love my Harron home and I am…

hi I love my Harron home and I am really pleased with the way they have dealt with all my snagging issues so far. How ever they are now building opposite me on Airfield Way and the mud on the road is dreadful. They are making very little effort to clear it up during the day and it's very difficult trying to keep it out the house. Crossing the road is very hard with children and they bring so much mud in on their feet etc. Not happy with the builders and the continued mess. Please clean up the mess.

Paula · 16 October 2020

★★★★★ 1/5

Trustpilot

Unfinished home

Thanks for taking the time to write a response Harron Homes and acknowledging our issues. Could you advise when customer services will contact us to arrange for our snags to be completed. Your response is poor as we are still awaiting to be contacted and emails are being ignored. We’ve been waiting 8 months now and we would appreciate some action from you to complete our home!!Possibly the worst company I’ve ever had to deal with. We thought we were purchasing a luxury family home unfortunately that isn’t what we received. We waited months for the house to be ready for us to move into. Completion dates kept getting pushed back for no real reason except bad site management. This meant we had to apply for three different mortgages as the offers only last for 6 months until they have to be renewed. Harron refused to let us visit site and look at the house. We never had any accurate step by step build updates and the Site Manager refused to meet with us until 3 weeks before we moved in. At this meeting we realised that the build quality wasn’t what we expected and miles away from the show homes we had viewed. Some of our optional extras hadn’t been fitted and they really did have a lot of work to get the home finished ready for our completion date. Unfortunately they didn’t manage to get the house completed fully but we were ordered by Harron and told that we were under contract with them and had to move in. The real reason for this was that we were at our long stop date which meant any further delay would mean they would need to pay us compensation or we could walk away from the purchase and they would need to pay us compensation for being in breach of contract. They of course didn’t want to do that! We did part exchange on our old property and they left the buyers for our old home who had children with no fixed abode for 8 months. They were unable to rent anywhere as Harron would not communicate a realistic date for completion of our new home so they knew what they could take on from a rent perspective. Harron just kept delaying 3-4 weeks at a time. These buyer were unable to get any communication from Harron and on several occasions I had to ask someone at Harron to give them a call. It was a horrendous situation. Many months later and we still don’t have our snags or home completed. We have had no communication as to when we should expect these to be addressed. We’ve only had around 5 snags completed and have nearly 100 outstanding. We’ve had to address some issues ourselves as with young children some of the snags were just unsafe to leave. We’ve spent around £2000 on remedial work that was unexpected when purchasing a brand new home. Customer Services don’t call you back or answer emails and the Site Manager just directs you to Customer Services as we are no longer his problem. I’m now in a situation where I’m not sure what we should do as Harron are making no effort to complete our home. I think they hope we give up and sort out the issues ourselves. I’ve heard of other customers putting things on social media, camping out near the show homes or putting banners up outside their homes warning potential customers off. Maybe we need to take legal action as if we continue to get no communication, I don’t know what other option we have. If Harron read this review please contact us to arrange for the work to be completed on our home and our extras to be fitted correctly. Thanks!

CSM · 12 October 2020

★★★★★ 5/5

Trustpilot

York Vale - Howden

We purchased in November 2019 with completion estimated for March 2020. We completed without any major hold ups in April which, given the current pandemic we were impressed with.Communication throughout the process was good, we did have to chase etc a few times but always received the answers we needed from a member of the team.Since moving in, we have had a few snagging issues. Understandably, there have been delays due to current restrictions however, we have been very happy so far. Things that were able to be sorted whilst restrictions were in place have been, and things are picking up a lot in recent weeks. The issues that we have had are nothing major that would lead us to not recommend Harron Homes, with new houses these things are to be expected.We love our new home and are looking forward to seeing the development grow.

Ben · 12 October 2020

★★★★★ 5/5

Trustpilot

Our "Forever" Home

We have been in our new Harron Home for almost a week and we only have praise for the fantastic build, the marvelous company and the brilliant staff who have guided us through the process and built our dream home. We reserved our new home back in February, when it was just a slab of concrete, and Debbie and Jacquie from the Oakland's Heath development sales office were brilliant. They communicated with us throughout the build process, listened to any concerns we had, put our minds at rest, and offered loads of advice and support.As the build progressed, the site team, Mark and Jason, have been looking after all the details to make sure our home was built to the highest possible standard. They noticed a few snags and got them sorted before moving day. We have since spotted a couple of very minor things that you wouldn't notice if you didn't live in, and I have every confidence they will be sorted out very quickly. Managers Amanda and David from head office also deserve a mention. We didn't have much direct contact with them, but they were brilliant and reassuring when we did. Finally, the team of tradespeople working on site are lovely & courteous. Always happy to see you, very professional, and good at what they do.We are living in our dream "forever" home, and I couldn't be more grateful for everything the Harron team have done for us.

Mrs · 11 October 2020

★★★★★ 5/5

Trustpilot

From the moment we reserved the house

From the moment we reserved the house, We felt welcome and at ease due to any questions we had we answered in reasonable time, They also tendered too any problems to the house which were very miniscule when we moved in almost immediately after we had spoken too either the members of the office team or members of site, who are all very approachable and happy to help whatever the question.The house itself is perfect and was ready for us to move straight in.Thank you to everybody at York Vale Gardens Ellie & Cameron

Ellie · 11 October 2020

★★★★★ 5/5

Trustpilot

Beautiful Show Home

The Dustanburgh Shoshone at Victoria heights is stunning. Excellent customer service and experience from Harron. Especially Jacquie.

Lorraine · 21 January 2023

★★★★★ 5/5

Trustpilot

Our New Harron Home

We are due to move into our new Harron Home at the Brierley Heath development in a few weeks time. From the start we have been kept up to date with the build, with regular information and photo updates. This has been very helpful for us as we are re-locating, so do not live close to the development to check the progress ourselves. The Customer Service received from Julie, the Sales Executive, has been excellent. She has handled and answered all our queries promptly and on meeting Adie, the Site Manager, we found him very informative and helpful too. Considering the issues and delays caused by Covid-19 we are very happy with how quickly our build has progressed and are very much looking forward to finally moving into our new home!

Clare · 29 September 2020

★★★★★ 5/5

Trustpilot

Getting excited, days until we move in to our new home.

In the final stages of buying our new family home with Harron Homes, Forest Reach estate. So far all going very well. Alistair who runs the sales office there has been brilliant from the day we walked in for information to date, always happy to take calls or emails with any queries we have even if some of them seem silly questions he is always happy to answer. Site manager seems a really nice a helpful guy, I believe both will be there for us if we experience any issues once moved in but we have no doubt all will be great. Yes we shall expect minor issues due to drying out and shrinkage, this is expected from a new build. Once we have moved in and settled we shall leave another review.

Martin · 13 September 2020

★★★★★ 5/5

Trustpilot

Harron Homes - The Grange

Harron Homes - The GrangeWe cannot express in words our gratitude and thanks to Jo and Steve for the excellent customer service that we have received. From first visiting the site to nearing moving in date, no query has been too much trouble. We have been professionally guided through the process of purchasing and planning our new home, so the whole process has been a stress free and enjoyable experience. Kind Regards Dr and Mrs Felgate

Bev · 9 August 2021

★★★★★ 5/5

Trustpilot

Brierley Heath

My partner and I moved into our brand new Harron Home on Brierley Heath around 2 months ago. From start to finish we have had such a positive experience. Julie the sales lady is really friendly and helpful and we feel very lucky to have Aidy as our site manager. He has gone above and beyond for us and works in such a professional and friendly way. Aidy and Joel (assistant site manager) are both very hardworking and approachable, nothing seems too much for them.I would definitely recommend buying a house on the Brierley Heath site, our house is beautiful and we could not be happier.

Naomi · 18 August 2020

★★★★★ 5/5

Trustpilot

Almost 2 months in our new home.

Moved in recently at amberwood chase and love our home. Excellent customer service through lockdown and kept us up to date on our build all the way through. Naturally we have snags which is expected in most new builds, they could be acknowledged and worked on quicker but we aren't the only home on the site so understand how these things work. So far we have found harron customer service and site manager to be helpful on our issues and always willing to take our call.

Andy · 18 August 2020

★★★★★ 5/5

Trustpilot

The Tonbridge @York Vale Gardens

We moved to York Vale Gardens on 31/07/20 and our experience has been absolutely amazing.Unfortunately, due to Covid-19 Our moving date got delayed but Caroline, Angie and Scott have done everything to make us feel comfortable with the whole situation. From pictures, weekly email updates, visit to the building site they have gone the extra mile to provide an excellent customer service.The house looks great, beyond our expectations; we only had very few - not major- snags that were sorted on the day and within a few hours of our snag meeting with Scott.We cannot thank the team enough for such a great experience and lovely home.We would highly recommend Harron Homes.

MIMA · 17 August 2020

★★★★★ 5/5

Trustpilot

Heritage Green Chesterfield

So far so good; no complaints. We have been pleased with the progress of our new home thanks to the support and communication of Nathan and Jeanett at Harron Homes. They have been outstanding in guiding us through the entire process, proving all the necessary information and resolving any issues quickly. Whenever they can help you out, they will. We are looking forward to a completion date and a tour of our new home soon. Thank you.

Alex · 27 April 2021