Trusted Agent profile · Barnet
★★★★★
1,977 reviews across 3 platforms
344 Regents Park Road, Finchley, N3 2LJ, Barnet, N3 2LJ
Martyn Gerrard's office in Barnet, at 344 Regents Park Road, is rated 4.7 out of 5 across 1,977 reviews on three platforms, including 81 Google reviews rated 4.8.
81
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,895
Reviews on Trustpilot
Business-wide
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
TrustpilotShivali was brilliant throughout the…
Shivali was brilliant throughout the whole process. Really responsive, always happy to answer questions (even when I had quite a few!), and made everything feel straightforward. She kept us updated at every stage and was genuinely helpful. Would definitely recommend her to anyone looking to rent in the area. Thank you Shivali!
5/5
Trustpilot5* service from Daniel Harris, Crouch End
I let my flat through Daniel Harris in Crouch End. From beginning to end, the service has been 5*. As a first time landlord, Dan helped keep me on track (but never pushy), was straight talking with an honest, no bull approach, and great sense of humour. He helped me organise things and was solution-orientated. Within 2 days he had secured two decent offers. Highly recommend.
Thank you for your review.
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service. Received increase in rent from our tenants as agreed with us for the last 5 months and instead of paying to the landlord, have pocketed for themselves. Avoid avoid avoid!!!!An increased rent was agreed as guaranteed rent at the beginning of the year. Martyn Gerrard have everything in writing and evidence of previous payments . They now refuse to pay us this sum on the basis they do not have a signed contract to this effect. The reason there is no signed contract is because we have awaited a draft since January and have chased this on numerous occasions and it was not provided, and every month we were fobbed off and told we would receive the draft by the following month. No draft ever came. Mrtyn Gerrard also agreed with us as per previous emails in April that they would backdate us for the increased amount, and instead of doing so, they now want to pocket the extra money they have received for a period of 5 months from the tenant. The fact that they have lost all the paperwork as they say do not have a further signed contract despite us chasing for a draft version on numerous occasions since January is of no relevance. They have received the increase in rent and it is an implied term of the rolling contract those monies should be returned to us.
We have reopened this case for further investigation as the issues seem be revolving around your previous agent. Clearly there is some confusion with regard to the type of contact you hold with them and we will be contacting you to clear this up and any other outstanding issues.
5/5
TrustpilotProactive and Upbeat Service from Agent
Although I didn't end up choosing a property with Martyn Gerrard, the agent assigned to my search, Shivali, was very proactive and forthcoming with new flats coming onto the market that might be of interest to me. Most other agents I dealt with from other estate agents were not as attentive. I wish all agents were as enthusiastic, patient, and helpful as Shivali was in aiding my search.
5/5
TrustpilotExcellent service from Shivali
Shivali was very professional, kind, and helpful throughout the whole process. She communicated clearly, answered all our questions quickly, and made everything much easier and less stressful for us. We really appreciated her support, patience, and friendly attitude. Thank you for all your help and excellent service. Highly recommended!
5/5
TrustpilotExtremely helpful and great service
Tyler and Hussain have been extremely helpful in assisting me with renting a flat with Martyn Gerrard. Super smooth experience and I have dealt with absolutely no complications. Quick responses to any queries I had and have ensured to keep me updated the entire way. Couldn’t recommend them more!
Hi Sara, we genuinely appreciate your positive feedback! Thank you for sharing your experience with us.
5/5
TrustpilotMatthew has been extremely helpful…
Matthew has been extremely helpful throughout the process, has always been available and answered any questions I’ve had
Thank you for your review.
5/5
TrustpilotIt’s a pleasure to be able to say that…
It’s a pleasure to be able to say that Gabriela and Claudia a great team, managing recent work at my property efficiently and successfully. I’ve been with this company for more than 20 years and, with only rare exceptions, have been well served.
Hi Jason, thank you immensely for your continued loyalty over more than 20 years. We’re delighted Gabriela and Claudia managed your recent work so efficiently and successfully, and we’ll be sure to share your kind feedback.
1/5
TrustpilotThey don't listen to your brief and…
They don't listen to your brief and their tone is rude. Constant spamming with properties outside the criteria, and then they send you one thing that fits, only to tell you very rudely that they don't consider you as a serious buyer. Raj is particularly awful. It's fine to say "x and y stage might take you a few months, so we'll find some sellers for that timeline, but this particular property owner needs to sell faster" - but not just dismiss you out of hand with "I'll call you back in six months". Will not be using them!
Good morning, we are sorry that you have had this experience, but thank you for letting us know. This is not the service we aim to provide but it's important we know where things have gone wrong so we can improve what we do.
5/5
TrustpilotPatient and helpful.
Jessica and Andrew were really patient with me when I was resigning my tenancy papers.
Thank you very much for the wonderful review.
5/5
TrustpilotJatin and Zlat were excellent
Jatin and Zlat were excellent. They were proactive, diligent, responsive and focussed. They knew what type of buyer would be attracted to our property and focussed attention on those. They gathered interest from all surrounding MG branches, organising numerous viewings in the first two weeks.They successfully helped us negotiate a great deal with our eventual buyers, attaining an agreed price above the initial valuation.Great work. Thank you.
Hi Mark, thank you for leaving a review, and we're pleased to hear you've made a successful sale!
5/5
TrustpilotHaving recently sold our property
Having recently sold our property, Stewart and his team both in the Whetstone and Barnet offices were incredibly supportive. They helped us to navigate the whole selling process and clarified anything that we were unsure about. They were extremely professional, always on hand to answer any questions we had and secured a buyer very quickly. We would highly recommend using Martin Gerrard when selling your property.
Hi Jenny, thank you for your 5 stars, it's super to hear our Sales Team assisted you in achieving what you needed.
5/5
TrustpilotMaria at Martyn Gerrard Kentish Town…
Maria at Martyn Gerrard Kentish Town was very professional, communicative and honest throughout the sale of my flat. She provided a high quality service, for example, when our buyer was messing us around slightly towards the end of the sale, Maria swiftly sorted out the issue. Martyn Gerard ensured we had a quick sale and were very knowledgeable throughout the process.
5/5
TrustpilotFantastic service
Matthew was very friendly and answered all my questions with patience and understanding.
Thank you for your review!
5/5
TrustpilotGreat service and support
Athena was energetic, helpful and understanding through the purchase of my mother’s apartment.
Thank you for your review.
5/5
TrustpilotNeah was supportive through out the…
Neah was supportive through out the process. She became aware of our needs and worked with that in mind. She was very courteous and available throughout the process making it relatively seamless. I am pleased with her services!
4/5
TrustpilotGreat experience with Martyn Gerrard
Great experience with Martyn Gerrard. Ralph has always been very helpful, professional and easy to communicate with. Whenever I’ve needed assistance, he has been responsive and made sure everything was dealt with efficiently. Really appreciate his help and would definitely recommend him.
Hi Marius, thanks for sharing your great experience with Martyn Gerrard. We appreciate your feedback.
5/5
TrustpilotExcellent Service from Martyn Gerrard
Excellent Service from Martyn Gerrard, Special Thanks to Ellie!!!
Thank you for your glowing review about Ellie! We are thrilled Ellie dealt with the issue and you are happy. Thank you again.
5/5
GoogleOur agent Gabriella was fantastic from start to finish. Gabriella found our new property - swiftly gave us details and arranged for us to view it very quickly , allowing us to make offer and secure the property.She also organised the sale of our old house and secured a solid sale to first time buyers. Throughout the process Gabriella always communicated with us very well, maintained the momentum of the chain and pushed for exchange for all parties involved. She also allowed me access to the new property to obtain quotes from building contractors before exchange took place.Gabriella is Very friendly and a pleasure to deal with and represents Martyn Gerrard estate agents impeccably, highly recommended and we hope to work with Gabriella again in the future.
Dear Alex, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
5/5
TrustpilotI was highly impressed with Saad Saleem…
I was highly impressed with Saad Saleem from Martyn Gerrard with whom I recently made a house purchase.From the start to finish of the process Saad was so efficient, helpful, motivated and patient. I felt I received a 5 star service. Saad is extremely knowledgeable, professional, hardworking and very genuine and kept me informed of all developments every step of the way. I am grateful for all his efforts.I highly recommend this firm and Saad and have already done so to others.
Dear Lindsey, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotFantastic agents!
Martyn Gerrad has always been my to go agency. Their professionalism, understanding of the local market and drive to make sure the client finds exactly what they want, is unparalleled. I was recently looking for a property and Kevin went above and beyond to understand my requirements, find me suitable properties and taking the time to explaining all the options available for me. He was very knowledgeable and proactive liaising with the landlord on my behalf. If you are on the market to buy or rent, I cannot recommend Kevin at Martyn Gerrard enough.
Dear Liliane, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotAnthony and Adriano were both a…
Anthony and Adriano were both a pleasure to work with. They approached the selling of our property with diligence and persistence, keeping us informed of progress of the sale and liaising with our solicitor as needed. They also liaised with the agent of the property were are buying so that dates. etc. were coordinated. Pleased with the outcome.
Hi Brian, thank you for you good review, we are pleased that our Sales Team assisted as needs be.
5/5
TrustpilotExcellent experience throughout property purchase
Martyn Gerrard estate agents, and in particular Declan Morgan, really helped me from the start to finish of my property purchase journey. From the commencement of my search for a new property to call home, he provided much appreciated advice, and was very knowledgeable about my ideal location, and the kind of properties I was aiming for. Having found the perfect property for me in a relatively short space of time, (and which far exceeded the expectations for my budget!), Declan was nothing but professional and supportive to all parties involved in the transaction, and helped immensely to smooth the way to completion. Based on my excellent experience, I would highly recommend Declan for any property related services.
Dear Miranda, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
1/5
TrustpilotMartyn Gerard handled the selling of…
Martyn Gerard handled the selling of property 19 The Glade in Winhcmore hill , which was marketed as 3 bedroom property. We made our offer and agreed on the price , after agreement we made a survey which we paid £895 just to find out property is 2 bedroom and loft extension is not in the lease/deed. Few times we have been told owner will add it to the deed and we have lost 5 months dealing with the property and losing money. While we were negotiating , we saw property was put back on the market as 2 bedroom with a lower price , which is now reduced even more.
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