Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service from Olivier!
I recently had the pleasure of working with Olivier to renew my lease, and I couldn’t be happier with the experience. Olivier was incredibly proactive, ensuring that everything was handled efficiently and that I secured the best deal that perfectly suits my current situation. His extensive knowledge and honesty throughout the process were truly refreshing. If you’re looking for an estate agent who genuinely has your best interests at heart, I highly recommend Olivier!
Angelika · 19 August 2024
Agent replied · 25 October 2024
Dear Angelika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Property Management Service
I am very happy with the property management service provided by Dexter and I would like to give a special shout out to the Senior Property Manager, Petros Giorganios. There was an appliance broken in my apartment and needed repair service. Throughout the process, Petros followed up my case closely, give me clear instructions and options on what I could do/choose to get repair done. He would give me phone calls to clarify and explain the situation, like how I should arrange parking space in my property estate and make sure I got it right. During the phone call, he is very polite and explain things to me patiently.
Ken · 3 May 2024
Agent replied · 25 October 2024
Dear Ken, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent work George Calderara and Isabelle Strack
My self and my husband had made the decision to value our property by 3/4 local estate agents. By far Dexter’s was the best so professional and I knew at that stage I wanted to instruct with them. George at the Hendon branch and Isabell were the two individuals we had the pleasure of dealing with. As much as I didn’t enjoy the process of selling and buying they could not have done any more to be supportive and professional. It’s a very emotional process and takes time and patience but like I said they were very professional, kind, patient and always there for a chat. Well done Dexters. Thank you George and Isabelle for everything. Trust them they will deliver and you will be impressed with them.
Marela · 29 April 2024
Agent replied · 25 October 2024
Dear Marela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleFrom our initial consultation to the closing of the sale, Rafi demonstrated a deep understanding of the local market dynamics and was able to provide valuable insights and guidance every step of the way. His proactive approach to marketing ensured that my property received maximum exposure, attracting many potential buyers.
Throughout the selling process, Rafi remained highly responsive and communicative, promptly addressing any questions or concerns I had. His attention to detail and commitment to delivering exceptional
service were evident in every interaction.
I would highly recommend Rafi to anyone looking to buy or sell property in the Hendon area. His professionalism, integrity, and dedication make him an invaluable asset to the real estate industry.
Thank you, Rafi, for your outstanding service and for helping me achieve a successful sale!
Warm regards,
Kamal Jain
Kamal · 27 April 2024
Agent replied · 23 November 2024
Dear Kamal, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI had raised few issues with my rental…
I had raised few issues with my rental flat, Carl Tettey was extremely helpful and followed up with me on a weekly basis and provided update and assured me all issues will be resolved. He was very caring and he does actually care about the tenants. Carl is easy and friendly and he is quick to respond and easy to talk you. I'm grateful to him for sorting all issues out with the property in a timely manner. Thanks Carl. You deserve the 5 star!
Setareh · 10 April 2024
Agent replied · 25 October 2024
Dear Setareh, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotHendon property
We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.
John · 7 August 2024
Agent replied · 25 October 2024
Dear Johh, Thank you for taking the time to leave us a 4* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI would wholly recommend using Dexters. George who manages the team was extremely helpful and professional from start to finish. Once the sale was agreed Blair handled our sale brilliantly. He was professional, and committed at all times and made the whole process as easy as possible. Communication was great. Blair went beyond our expectations of what we thought the process would be like offering honest sound advice that was trustworthy, addressed all queries quickly and efficiently and kept us fully informed. He has been friendly and enthusiastic throughout! I would definitely use Dexters again.
Danielle · 28 March 2024
Agent replied · 23 November 2024
Dear Danielle, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hendon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotFirst tenancy experience
First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.
Anton · 27 March 2024
Agent replied · 25 October 2024
Dear Anton, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotI have been a tenant for almost 30…
I have been a tenant for almost 30 years in London and Dexters have been by far the most attentive and profesionall estate agents I worked with. Especially Kirlon has been very good at keeping me updated with any developments regarding the property and making suer the smooth relationship between tenants and landlord.
Remziye · 17 March 2026
★★★★★ 5/5
TrustpilotNeed a home? Dexter's will help
Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff
J · 18 March 2024
Agent replied · 25 October 2024
Dear J Wrenn, Thank you for taking the time to leave a lovely review regarding Tyanna. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotRoksana has been awesome during my…
Roksana has been awesome during my tenancy and during the move out process!
Amy · 14 May 2026
Agent replied · 25 May 2026
Dear Amy, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotChristian Pengally
Christian Pengally , Head of Management at the Ealing Office is really helpful and gets the job done. Special thanks to him and his team .
Arjun · 18 September 2026
★★★★★ 5/5
TrustpilotHigh quality property management from Donalina Gargrupe
I have worked with Donalina Gargrupe, who has been an excellent property manager. I really like the fact that she has always consulted me quickly about any problems that arise in a calm and professional manner, as well as making sure I get reasonably priced quotes for work that needs doing. I have appreciated her advice and feel she has helped me to be a good landlord. I have not always had the communication I want from property managers in the past and wish there were more like Donalina!
Tina · 4 March 2024
Agent replied · 25 October 2024
Dear Tina, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotWould highly recommend Alistair if you want an active agent to represent you!
Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors
Bhavna · 2 October 2024
Agent replied · 25 October 2024
Dear Bhavna, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
★★★★★ 5/5
GoogleDexters acted for us as sellers. They provided a top notch service throughout and kept us up to date with details of viewings and feedbacks. All dealings were highly professional. The eventual buyer was a difficult person to pin down and moved the goalposts on a number of occasions longing out the whole process. Throughout Dexters kept us up to date and negotiated the landscape on our behalf. Thank you for an excellent service, particularly Rafi, who was superb throughout.
Jonathan · 27 February 2024
Agent replied · 23 November 2024
Dear Jonathan, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
TrustpilotGreat service and very helpful
Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!
Jingqi · 17 September 2026
★★★★★ 5/5
TrustpilotA big thanks to Nick Simpson at the…
A big thanks to Nick Simpson at the Teddington Branch of Dexters today. Such a nice young man who answered my questions about a future rental in Teddington with an efficiency and patience I have come to expect from Dexters. I have contacted a number of Branches of your company over the last 18 months. Your staff are always impeccable in the way they handle customers. Nothing seems to be too much trouble. Marilyn Poller
Marilyn · 19 May 2024
Agent replied · 25 October 2024
Dear Marilyn, Thank you for taking the time to leave a lovely review regarding Nick. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI just completed on a house purchase last week through Dexters Hendon office.
I was very happy with service & communication throughout the process. Rafi took us through the process from first showing the house. He wasn’t a hard sell, but gave us the space & time to think and make our own decision. Feedback & communication throughout was excellent from Rafi, with the helpful back up of George, when Rafi was not available.
Thanks Guys!
Kiran · 27 April 2024
Agent replied · 23 November 2024
Dear Kiran, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma, Customer Relations Team
★★★★★ 2/5
TrustpilotAbsolutely useless team of managing…
Absolutely useless team of managing agents. Always take forever to reply to your emails/calls. Constantly making out everything is our fault. We had a 20 year old bath in our flat, a small crack appeared and when we reported it, they said we were liable to buy a new one. Thankfully I know my rights and this constitutes ‘fair wear and tear’. However, they dug their heels in and it took over a month for them to replace it, at one point they suggested we go 50/50.
Gannit · 20 November 2025
Agent replied · 22 November 2025
I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
FacebookGoing though a sell with some emotion after a bereavement and cannot express more highly that this estate agent has been professional and supportive as well as proactive and informative.
Unfortunately through two bereavements within 24 hours we are using the services of a variety of agents and I can say the difference is incredible.
All staff at Delaney’s that we have engaged with have been on the ball and dedicated, guiding us through and really making us feel informed and supported.
It’s a rarity nowadays so really needs to be applauded. Well done Delaney’s, you’ve definitely got your staffing and ethos spot on.
Melanie · 20 November 2025
Agent replied · 26 November 2025
Dear Melanie ,
thank you so much for your post and recommendation. Your comments mean a lot to the team as we always try and make the buying or selling as stress free as possible. It is our pleasure to help customers such as you to reach a successful conclusion. Your comments make all the hard work worthwhile . Thank you from all of the team
★★★★★ 5/5
TrustpilotI've had the pleasure of dealing with…
I've had the pleasure of dealing with numerous letting agencies and I must say, Dexter Letting Agency in London Liverpool street stands out. Particularly, agent Mohamed offered exceptional service that left an indelible impression on me. From our first interaction, the warmth, professionalism and genuine care Mohamed demonstrated were indeed noteworthy. His ability to make me feel valued while providing all necessary help was commendable. He went above and beyond his job role, ensuring I had the best possible experience during my visit to the office.Mohamed was attentive to my needs, guided me throughout my journey, and provided assistance whenever needed. His commitment to client satisfaction and his personable nature aligned perfectly with my expectations, hence providing me with a seamless and delightful encounter. In conclusion, my experience with Dexter Letting Agency, and in particular with agent Mohamed, was nothing short of fantastic. Their client-centric approach and dedication to delivering top-notch service is why I would recommend them without any hesitation, not just locally but to anyone looking for a letting agency across the globe.Such service reaffirms their front-runner status in the industry. A big thanks to Mohamed and the Nick o’ Neil Dexter manager of the Letting Agency team for their unwavering commitment to excellence!
Mohamed · 26 January 2024
Agent replied · 25 October 2024
Dear Mohamed Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotCold water during winter…
Renting with Dexters in a north west property that has central heating. Me and my neighbors in the higher floor often experienced the hot water issues during evenings despite the weather is getting very cold recently - Dexter claimed the issues are fixed and reassured, and indeed I had some lucky weeks that didn’t need to take cold showers, however, here we go again, the issue is back and we again only have cold water, in the evening with freezing weather outside. The building is not really well managed I’d say, and despite it took two week to investigate the issues, it persisted, so if you rent with Dexters, be prepared to deal with 100 issues constantly and inconvenience.
Julie · 16 November 2025
Agent replied · 22 November 2025
Dear Julie, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotSamuel - South Kensington office - Amazing
Samuel, from the South Kensington office, has been working with me for over six months, finding a flat for my son to move to the UK from Australia. He has been unfailingly attentive, kind and very, very patient. We found a flat and then my son's visa date was changed (he's going to university) and so we had to cancel. Samuel was so positive and kind with my changing everything after his hard work. I then contacted him in November (it's now January) and he straight away remembered me, my son and what we needed. It was amazing. He helped us find the absolutely perfect flat, and helped us through the process. It's been a challenge because of the time difference etc, but I have never, ever worked with a real estate agent (as we call them in Aus) as professional and as helpful as Samuel.
Jackie · 21 January 2024
Agent replied · 25 October 2024
Dear Jackie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotWe are so grateful to have found such a…
We are so grateful to have found such a wonderful estate agents. You were amazing from start to finish. You helped us to buy our dream home, and you also helped to sell our old property, quickly and efficiently. You were always available to answer my questions and offer advice, and you made sure everything went smoothly and on time. You were not only estate agents, but also friends and a guide. You exceeded all my expectations and delivered outstanding results. I can't thank you enough for your hard work and dedication. You are truly the best in the business. I highly recommend both Alistair and Katie as estate agents. They were very professional, attentive, and responsive throughout the whole process of selling and buying. They gave us honest and realistic advice on how to prepare with the full process. They also handled all the negotiations and paperwork with skill and efficiency. I was extremely satisfied with the outcome. They are the best estate agents I have ever worked with, and I would definitely use them again in the future. I highly recommend to use Dexters for both buying and selling. They can easily handle not only first time buyers, but people in chain, too. Thank you again Alistair and Katie! If we ever happen to sell our property, We will not hesitate to look for you at Hampton Office!
Peter · 19 January 2024
Agent replied · 25 October 2024
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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