Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had my inspection today with Monika…
I had my inspection today with Monika and I honestly just wanted to give some feedback… I have only had her as my property manager for a matter of months but cannot fault her work rate, effort or dedication! She is a true asset to Dexter’s, was fabulous to finally meet her and I really hope she sticks around as she is so quick at providing solutions! Clearly someone who really cares about her job and the people she is working for/with… feel very supported and well looked after!
Mon · 17 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotThe branch at Kingston is absolutely…
The branch at Kingston is absolutely amazing,very helpful and understanding personnel.Jack from the letting department is absolutely amazing.He was able to guide us through the whole renting procedure and make it very simple to understand as this was our first rent we weren’t quiet sure what the process was.Definitely recommend renting or buying with dexters at the Kingston branch.Staff are very lovely!!!
Andrada · 24 August 2022
Agent replied · 25 October 2024
Dear Andrada, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly professional, stress free
We've been renting the property for the past 4 years through Dexters Surbiton. Annie Buckland is our property manager. The service provided has been first class: always responsive, kind, polite, helpful and highly efficient. No queries left unanswered, always responsive over the phone or email. Outstanding property manager!
Eduardo · 7 November 2023
Agent replied · 25 October 2024
Dear Eduardo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe just sold out flat and Rafi and the team at Dexters were great. They helped keep everyone calm through some stressful moments, provided helpful advice and were always responsive and approachable. I would recommend them and use them again.
Maia · 27 April 2024
Agent replied · 23 November 2024
Dear Maia, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hendon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros Giorganios
Had a wonderful interaction with Petros Giorganios today during the inspection. He is always respectful and willing to accommodate the tenants which I appreciate.
Ateeb · 12 May 2026
Agent replied · 25 May 2026
Dear Ateeb, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotI am impressed with Dexters Property Manager Mohammed Amin
I am letting my property with Dexters Shoreditch. I recently started working with Mohammed Amin, Senior Property Manager. He is amazing. His communication is very quick and clear. He resolves matters quickly while taking the time to consider possible solutions. I am impressed. Thanks Mohammed!!
A · 10 January 2024
Agent replied · 25 October 2024
Dear A Abouelkhir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you to Verity and Harry for all…
Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.
Lydia · 19 July 2023
Agent replied · 25 October 2024
Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Notting Hill
Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!
Daria · 11 September 2024
Agent replied · 25 October 2024
Dear Daria, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotExcellent problem solving skills
I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.
Juan · 21 November 2023
Agent replied · 25 October 2024
Dear Juan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleUnfortunately we had a bad experience with Aleksandra. We were supposed to view a property but she rescheduled us twice with the reason being that the landlord can’t open the door for us. She then again re scheduled us for another day where the landlord would be able to open the door for us (with confirmation e-mail). We called the office to make sure we were still on and a colleague picked up and said they would let Aleksandra know we called. As it turned out they never did and when we showed up at the property nobody was there and when we called again Aleksandra said that the landlord can’t open on this short notice. Even though she specifically re scheduled us for this day. Also no solution was found and we were not able to view the property or any other property after coming all the way.
Isabeau · 15 October 2025
★★★★★ 1/5
TrustpilotI have used this estate agent incompetent stafffor…
I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.
Charlotte · 8 September 2024
Agent replied · 25 October 2024
Dear Charlotte, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma
★★★★★ 5/5
TrustpilotThank you Pam for excellent support
Having previously had some disappointment with Dexters in general I have found that Pat Simmons has gone out of her way to be proactive in providing 1st class support to my letting/property and has kept me informed all along the way. Thank you Pam, it makes a difference!
Tina · 25 October 2023
Agent replied · 25 October 2024
Dear Tina, Thank you for taking the time to leave a lovely review regarding Pam. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat agency for landlords
As a landlord, I have been impressed with how Dexters have dealt with issues relating to our apartment. Natasha and the team at Shoreditch have been great chasing up building management and organising contractors, and also keeping me up to date on the progress of issues. Highly recommended.
Caroline · 24 October 2023
Agent replied · 25 October 2024
Dear Caroline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotNikki, Mary-Ann & Myra are absolute HEROES!
I've lived in London for 9 years, and since renting from different agencies, it's been a mixed bag. Dexters has been without a doubt the best by far when it comes to their property management team (SE London team). Myra originally secured the property for us, and throughout our 3 years she was an absolute angel, addressing property maintenance issues quickly whilst communicating perfectly, always on the other end of the phone.I was introduced during our final year to Nikki and Mary-Ann, and the level of care and attention they gave our end of tenancy was second to none. Having worked in lettings myself, I would've killed to have a team like this. Immensely personable, always willing to meet in the middle and always on the other end of the phone.As a tenant, having people of this calibre supporting you is crucial in a city where agents are often careless. Dexters have managed to bring the mindset, care and attention of a small, local agency to a large company. Hats off to them!
Seamus · 5 September 2024
Agent replied · 25 October 2024
Dear Seamus, Thank you for taking the time to leave a wonderful 5* review. Our South East team will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotA huge thanks to Joe Read and his…
A huge thanks to Joe Read and his letting Team for all of their efforts! He is always responsive and helpful.Property was let in very short period of time and for good value! I will consider Joe and his team in the future for this property
Jose · 7 December 2023
Agent replied · 25 October 2024
Dear Jose, Thank you for taking the time to leave a lovely review regarding Joe and the team. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from Rafi and George!
They were extremely helpful, professional, and friendly throughout.
Everything was handled quickly and efficiently.
Highly recommend, thank you both for the great experience!
Danny · 1 November 2025
★★★★★ 5/5
TrustpilotPetros review
Petros was a very friendly guy and very considerate. Good person to work with. He also made sure that baby’s face is not visible on the pictures which I really appreciated.
Ecrin · 20 September 2024
Agent replied · 25 October 2024
Dear Ecrin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
★★★★★ 1/5
TrustpilotWell despite my less than glowing…
Well despite my less than glowing review previously and being advised by Asam in Customer Relations that an Area Director would call to deal with my complaint, no one has contacted me to discuss or to take our complaint seriously - this lot are a total shower. Our property is a high net worth property and well in to seven figures. I wouldn’t trust this lot to sell a dolls house for me
Preston · 19 December 2024
Agent replied · 25 December 2024
Dear preston, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotNasra is great!
Nasra was one of the best and most efficient people I have ever dealt with in property! She made me feel seen and heard, nothing was too big of an askI have no doubt Dexters will always be on hand to help me if I need
Nicola · 4 December 2023
Agent replied · 25 October 2024
Dear Nicola, Thank you for taking the time to leave a lovely review regarding Nasra. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJuan - New Cross Gate
Juan is a valuable member of Dexter and he always make a good job.
Elena · 20 March 2026
★★★★★ 5/5
GoogleGeorgia is amazing! I experienced lots of pain in searching for my next home. She helps to sort out different problems to conclude the deal. Thanks for her tireless efforts! She and her team is well deserved for a 5-star rating. I’m really impressed!
Sendy · 3 June 2025
★★★★★ 3/5
TrustpilotIssues with marketing letters
EDIT: I have received a swift resolution to the below issue and so I have amended my review accordingly. Since reaching out to Dexters (which was lovely and helpful) I have since been bombarded by sales post. I asked to be removed from the list and yet the letters keep coming. It's roughly one a fortnight. The latest letter contains inaccurate information about my property being for sale which it is not, with an agent I've never spoken to and at a price its never been listed at. Having already tried to speak directly to them, I'm now feeling ignored and frustrated that I keep having my time wasted.
Nicola · 30 August 2024
Agent replied · 25 October 2024
Dear Nicola, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOvercoming a challenging Tenancy
After experiencing some challenges with a tenant, Joe and his team at Dexters were extremely supportive in navigating the best way forward. Offering professional and friendly advice. They were able to adapt quickly in finding a solution and have responded to my many questions very swiftly.
Joanna · 28 November 2023
Agent replied · 25 October 2024
Dear Joanna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotTerrible experience
The house was handed over to us in disastrous conditions regarding dirt, garbage left by the previous tenants that was never taken away, humidity on the walls, and a bad smell. After several emails completely ignored by the agency, we had to spend our own money to restore the premises to a livable condition (additional professional cleaning and purchase of a dehumidifier).During the rental period, we suffered a water leak that flooded the house. Dexter left us in these conditions for almost a month because, according to them, it was not their responsibility. When we left the house 2 months before the end of the contract out of desperation, the agency, at the end of the rental period, asked to withhold a huge amount from the deposit, accusing us of leaving the house dirty and damaged. Despite the physical and moral damages we suffered, we still cleaned the house before leaving. In conclusion, I highly recommend staying away from such people who, in addition to being unprofessional, unavailable when it comes to their responsibilities, and greedy, only care about the customer when they have to sell, abandoning them immediately after to face problems alone and only making themselves heard to collect payments.
Domizia · 27 August 2024
Agent replied · 25 October 2024
Dear Domizia, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
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