Dexters Hendon Estate Agents Barnet reviews

★★★★★ 5/5

Google

George is an absolute professional, and it’s such a pleasure to work with him, he is very fast and helpful with all the questions, thanks George for your five star service,

H · 2 December 2024

★★★★★ 2/5

Trustpilot

Over promised and under-delivered

Two stars for Honor Oak as they sold our house. But only two stars as they sold it for £80k less than what they were ‘very confident’ they could sell it for. Also points knocked off for promising senior involvement from the EA that initially came out (and promised the world) but this tailing off pretty quickly and the only contact being with a more junior agent. And point off for insisting on taking me to view pre-sale properties that ‘would be perfect’ for me but that met none of my needs ie not even having enough bedrooms. A complete waste of time. I assume this is what they did when they got 5 viewings through my house in first weekend but no offers. Just convinced people to come knowing they’d not be interested. All in all we got one offer - a far cry from their promises. Wouldn’t use them again

Em · 17 November 2024

★★★★★ 5/5

Google

Thank you Georgia for your fantastic knowledge and advice on the local area, with such an overwhelming experience I am so glad to have spoken to Georgia about my options. Thank you!

Chloe · 16 November 2024

★★★★★ 5/5

Google

Dexters provided 5 star service in helping us rent a flat in London. They were responsive to our questions and were readily contactable throughout the whole process. A particular shout out to Benji who was incredibly helpful.

Tom · 25 August 2024

★★★★★ 5/5

Trustpilot

Overseas First-time Landlord Review

Dexters have been managing our Clapham property since over 2yrs, and we are very happy with their service overall. The lettings department is extremely efficient. With we having moved overseas, communication wrt managing the property was always going to be a challenge, but a special shout out to Tia Blackmore-Saunders who has been extremely helpful, polite, very prompt in her responses to our queries, and very clear in her communication throughout.

Vipul · 23 November 2021

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi has been absolutely…

Jadasa Andjadiumi has been absolutely fantastic is resolving various issues in our apartment shortly after we moved in. She was responsive, professional and efficient at resolving all matters raised and provided timely feedback on our questions and on repairs to be done. We were most grateful for her help and support.

Consumer · 18 November 2023

★★★★★ 5/5

Trustpilot

Dexter Wimbledon Poperty Management

I recently had the pleasure of dealing with Shayan Waziri, a property manager from Dexters Wimbledon, and I must say that he exceeded my expectations in every way possible. Shayan went the extra mile to ensure we were able to extend our lease. His professionalism, dedication, and exceptional customer service truly made a lasting impression on me.

Ryan · 14 June 2023

★★★★★ 5/5

Google

I would like to share my experience with Dexters in Hendon. We booked a viewing for a property, and it turned out to be a very nice flat. The agent who showed us around was incredibly pleasant and helpful. She answered all of our questions clearly. After we decided to make an offer, the process was straightforward. We received an update the next day, and everything moved quickly from there. The service was fast, professional, and very positive overall. I would also like to mention Max Hart, who assisted us throughout the process. I would happily recommend Dexters Hendon to anyone looking for a smooth property search experience.

Prem · 21 November 2025

★★★★★ 5/5

Google

Blair is a fantastic agent who does not push people during viewings. He knows his job and the homes he shows inside out and answers questions with patience and intelligence. He is a credit to his team and is an example of how all agents should operate!

Sophia · 13 February 2024

★★★★★ 5/5

Trustpilot

Dexter's Earls court

The agents at Dexters Earls court are real professionals. They are proactive, effective and they are always there, willing to assist you. Many thanks to George Taylor and Frakey Hauxwell for their interest, their efforts, their prompt responses and their professional approach.

Lia · 22 May 2024

★★★★★ 5/5

Trustpilot

I can not thank Joanne enough for the…

I can not thank Joanne enough for the supports and willingness she showed in making sure I get the best service. I really appreciate it and I will no doubt recommend Joanne and her company to whoever wants to rent or get involved in property.Once again I thank you for your support.

Samiar · 19 October 2023

★★★★★ 5/5

Trustpilot

Great service and reliable support

I’ve had a wonderful experience with Dexters. They are incredibly reliable, and whenever there’s an issue in the house, they are quick to respond and take action. Recently, Monika visited our property, and she was extremely helpful. She took the time to note down everything that needed attention and ensured that any repairs or fixes were handled promptly. It's reassuring to know that you can count on them for both routine and urgent matters. Highly recommend their services.

Davide · 5 December 2024

★★★★★ 5/5

Trustpilot

Dexters have taken the stress out of renting out our property…

Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.

Cally · 16 October 2023

★★★★★ 5/5

Google

Jim was great with helping us find a place. He went above and beyond and made that each place we viewed suited our needs. He made the whole moving process easy for us and was always on call if we had any questions. Thank you Jim!

Cecilia · 27 February 2024

★★★★★ 5/5

Trustpilot

First class service

I have been letting my properties with Dexters for many years and I can not fault them. In particular Pam Simmons and George Taylor offer a first class service. They are super efficient, very responsive and have an ability to negotiate and solve all problems effortlessly. I would highly recommend them.

Connie · 7 November 2023

★★★★★ 5/5

Trustpilot

An Agency that Really Look After You

When renting there is a lot of reliance on an Estate Agency that actually look out for your best interest, for this reason I am very glad to have Zelda Carr looking after us. I highly recommend Dexters Agency, and particularly Zelda for always being meticulous and efficient with any issues.

Stuart · 6 November 2023

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service. Renting a flat in London from Dexters and they have neglected to carry out a mandatory gas/electric safety check to ensure the property is safe. Constant electric blackouts and heating / hot water cut outs. Chairs broken, damp because of inadequate ventilation systems and old windows letting in drafts etc. microwave rusted at the seal - totally unsafe. Blinds broken. Some electrical sockets do not work. No information where the boiler is situated or electric gas meters. Front door locks - only one works and letterbox broken so falls off leaving a gaping whole in the door and draft. Reported Dexters to H&S executive as that might wake them up to their legal responsibilities. Never use Dexters. That’s the message, as it’s bad for your mental and physical health the stress of trying to get them to do anything at pace and with compassion 🥲

Lynne · 30 October 2024

★★★★★ 1/5

Trustpilot

Beyond Disappointed with appalling service

I rented a flat through. Dexters Wimbledon from September 2021 to September 2023, following personal recommendation. 

By day 24 after the end of tenancy, there was cause for concern. I had made contact with the agency repeatedly asking for updates, and had been told the landlord would not discuss the return of my deposit until they had received quotes for maintenance issue raised by the new tenants.I raised a dispute with Tenancy Deposit Scheme (TDS). 

The landlord in response sought to retain all of my deposit for alleged damage.

The TDS adjudicator fairly and reasonably deducted £80 for deterioration beyond wear and tear, but reverted the remaining 95% of my deposit back to me. 

Her conclusions pointed to 
• claims made for alleged damage 
not referenced in 
the checkout report
• amounts sought as “excessive” 
• amounts claimed which would, if 
awarded, have 
placed the landlord in position of
betterment 
• costs claimed for redecoration 
deemed to be
 the landlord’s responsibility. I am aware that my review here should be of Dexters and not the landlord, however the company cannot in my view be absolved of accountability for what I experienced. My one star review is for a contractual system which could allow this to happen. Dexters markets itself as “different”, claims “everything we do will give you an altogether better experience…”, and commits to “always go the extra mile for customers”. As such, it seems reasonable to infer promise of safeguard to tenants looking for fair treatment, and accordingly, to attribute responsibility for things going wrong as robustly as it self awards glowing acclaim for “exceeding its clients’ expectations”.

I would urge would-be tenants to balance Dexter’s marketing claims with rigorous vigilance. I will, going forward, be sure to ask an agent (and this will not be Dexters) for the history of the rental in terms of deposit return, and specifically any referrals to TDS and outcomes (in the same way, as a landlord, I should request corresponding information about tenants’ history with them). I would strongly recommend tenant referral to TDS where neither deposit or associated intentions are issued within reasonable timeframes, or where attempts are made to unreasonably retain deposit. 

The deposit amount is for me not a catastrophic sum to have to wait for, or to have lost in the event of the decision not going in my favour. It would however be much more serious for some people, dependent on return of one rental deposit to secure the next place to live. 

I hope Dexters reflect, and devote as much emphasis to the selection and retention of and communication with landlords as to corresponding efforts with tenants. I would consider this conducive to its claims of excellence in this crowded market space, to ethical professional conduct, and ultimately, to its reputation.

Dr · 29 October 2024

★★★★★ 5/5

Trustpilot

Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

★★★★★ 5/5

Trustpilot

Hi my name is Sean Byrne and my company is…

Hi my name is Sean and my company is complete interiors and have worked for Dexters’s for the last 15 years in the Clapham area. One of my property managers is Tamara Chelsom who I do jobs for and she is great at organising and dealing with the tenants if we have any issues on site. She is always polite and friendly and treats the contractors the same as the employees at dexters, I hope she stays at dexters for a long time ! Best Sean.

Sean · 25 October 2024

★★★★★ 3/5

Trustpilot

5 stars for Remi

I give 5 stars to Remi at Dexters as he is very efficient and he does what he says and always keeps his word. However, in the many years they managed the property I live at, the colleagues that previously managed the property were mot helpful. They would always say they would send the appropriate people to fix things and then they wouldn’t follow through. Something that needs serious improvement is to hire competent, knowledgeable and hard working people to fix things and not send always the same lazy careless people who come and break things even more or they do a easy half fix and leave and email the agency with a pic saying its all fixed. Even worse and out of Dexters control is the council of Westminster sending people to fix windows who come and literally say that the work requires 2 hours and they are not up for it so they patch things up with glue and plastic pieces in 5 min, take a pic and say its done in the middle of the winter with a baby in the house, leaving the window unfixed for a privately rented property.

Mariana · 22 October 2024

★★★★★ 5/5

Trustpilot

Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

★★★★★ 5/5

Trustpilot

Natalie McWilliams, Team Manager, Property Management Hub, Lewisham

Many thanks to Natalie for dealing with and resolving a lettings account query so quickly. Very much appreciated, as was her follow up phone call to ensure that I was happy with the outcome and to check that there were no other issues. Great client service.

Jeff · 9 February 2024

★★★★★ 5/5

Trustpilot

Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023