Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible property managers
This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.
KM · 23 December 2025
★★★★★ 5/5
GoogleAs a first time buyer, the property market can be a daunting place. Chancellors Totteridge went above and beyond to help us feel at ease through out the process and particularly, Sahand who provided us with breadth of knowledge and expertise on a currently volatile market, helping answer all our questions - would highly recommend!
Sumaiyah · 25 October 2023
Agent replied · 24 October 2024
Thank you for leaving us this great review Sumaiyah, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.
Pablo · 26 May 2026
Agent replied · 28 May 2026
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are concerned to learn about the issues you encountered with the property's condition and the discrepancies from your agreed-upon terms. We are actively investigating these matters to ensure a prompt resolution and will be in touch to discuss the immediate steps we are taking.
★★★★★ 5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
Mark · 1 October 2026
★★★★★ 5/5
TrustpilotI really liked this property
I really liked this property, it made me feel great. The staff were nice and kind to me. And especially Hannah Patterson - Davey! Thank you!
Elena · 22 January 2026
★★★★★ 5/5
TrustpilotFirst time buyer
As a single, first time buyer - Callum was incredible when showing me the flat I bought, and helping through the process too. Couldn’t recommend enough!
Lauren · 22 January 2026
★★★★★ 4/5
TrustpilotFrankie is a great manager.
Following my move, I had the pleasure to be in contact with Frankie, the property manager. Dispite several technical issues I found in the property she was promply available to arrange all the works that needed to be done at the property.
AD · 22 January 2026
Agent replied · 23 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotThis team is fantastic
This team is fantastic! They’re always helpful and truly listen to the tenants’ needs. Thanks George and everyone else.
Mr · 20 March 2026
★★★★★ 5/5
GoogleWe sold our flat through Chancellor's and the service was exceptional. Both Oliver and Sahand were friendly, approachable and professional and did a great job in selling our flat. The communication was excellent and they were very helpful throughout the process.
Would highly recommend.
Adam · 24 March 2024
Agent replied · 24 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you
Hemanth · 16 June 2026
Agent replied · 24 June 2026
We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.
★★★★★ 5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
Andy · 23 May 2026
Agent replied · 28 May 2026
We're so glad to hear you had a brilliant experience with our service and appreciated the regular updates. Thank you for your recommendation!
★★★★★ 5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
Mrs · 19 March 2026
Agent replied · 21 March 2026
We're happy to hear that you had a great experience! It's wonderful to know that our team was friendly, listened to your needs, and kept in contact. Thank you for your positive feedback.
★★★★★ 5/5
GoogleThroughout the whole process of buying a new house, I spoke to countless estate agencies, so when I came across Oliver at Chancellors, I knew he was an absolute gem!
He patiently listened to what I was looking for ( I found it wasn’t very often that an agent actually listens), built a rapport, suggested a relevant property that ticked my boxes and I loved straightaway. He also supported both my side and the vendor’s side through the whole process… with patience, kindness and professionalism! Exactly who you need on your side in one of the most stressful periods of your life!
Aleks · 25 September 2024
Agent replied · 24 October 2024
Dear Aleks Dimitrova,
Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience with Oliver at Chancellors - Totteridge Estate Agents. It’s our mission to provide exceptional service, and we’re glad to know that Oliver was able to listen to your needs, build a rapport, and find you a property that you love.
Your acknowledgment of his patience, kindness, and professionalism means a lot to us. We understand that buying a home can be one of the most stressful experiences in life, and it's our goal to make the process as smooth as possible for our clients.
Thank you for choosing us, and we wish you all the best in your new home! If you ever need assistance in the future, please don’t hesitate to reach out!
Warm regards,
Chancellors - Totteridge Estate Agents
★★★★★ 5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
SPNP · 22 May 2026
Agent replied · 28 May 2026
We appreciate you sharing your positive experience with us. We are so pleased to hear that we made your tenancy process smooth and stress-free.
★★★★★ 5/5
TrustpilotI had a great experience with Jamie Woodman - Chancellors Property Manager.
I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.
Mr · 18 June 2026
Agent replied · 24 June 2026
We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.
★★★★★ 5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
Mr · 18 May 2026
Agent replied · 28 May 2026
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
★★★★★ 5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
Mr · 22 September 2026
★★★★★ 5/5
TrustpilotWill Jones is a diligent property…
Will Jones is a diligent property manager at Chancellors who is always courteous and attends to any issues in a very professional manner.
Ms · 22 December 2025
★★★★★ 5/5
TrustpilotChampion Chancellors Team
Kirsty, Jordan and Shelby gave us fabulous customer service. We can not fault them at all, they gave us regular telephone updates, emailed any progress reports or conversations and would happily recommend them to anyone!
Mrs · 22 January 2026
Agent replied · 23 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleI highly recommend Oliver Virdee if you’re looking to sell your place in the Totteridge and Whetstone area. With a friendly and personable manner, he delivered on all his promises, even going above and beyond expectations on some occasions.
James · 24 March 2024
Agent replied · 24 October 2024
Thank you for this wonderful review James. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Kezia · 19 May 2026
Agent replied · 28 May 2026
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.
★★★★★ 4/5
TrustpilotMaria Davies is fantastic!
Tricky to give a rating, as the Sales progression team did not help progress the sale for months, but then Maria Davies took over our case and her tenacity and no nonsense approach had a huge impact on the progression of our sale. She worked tirelessly with both parties, getting to the heart of the issue, enabling transparency, which resulted in significant movement on our sale, we're now on the brink of completion, with a date in sight.
Jessica · 23 September 2025
★★★★★ 1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
Leah · 15 May 2026
Agent replied · 28 May 2026
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
★★★★★ 5/5
GoogleEverything has been perfect from start to finish. Sahand has been a joy to work with and has provided me with first class service. If you’re looking for a property, chancellors is the place to go!
Sam · 24 March 2024
Agent replied · 24 October 2024
Thank you for this wonderful review Sam. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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