Andrews Barnet reviews

★★★★★ 1/5

Trustpilot

I’ve at present just rented a property…

I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.

Harri · 15 August 2022

★★★★★ 5/5

Trustpilot

Issy was great

Issy was great, welcoming professional and really helpful.

Caroline · 20 May 2024

★★★★★ 5/5

Trustpilot

Hamza-Bear Flat Office and various team…

Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!

Jo · 6 July 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience working…

We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!

Oksana · 7 June 2023

★★★★★ 5/5

Trustpilot

Special Agents

Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale

Terry · 20 September 2023

★★★★★ 5/5

Trustpilot

Great service from Isaac Biggerstaff

Great service from Isaac Biggerstaff, our consultant, quick to respond to calls and emails, had a good relationship with our buyer and his team. He was very patient when things looked like they could go awry and got things back on track for us.Would highly recommend.

WILLIAM · 30 October 2024

★★★★★ 1/5

Trustpilot

If you want leeches and villainous scum…

If you want leeches and villainous scum to deal with when renting, then these are your go to guys! There's a certain saying regarding not doing something even if they're on fire, and that is true.Had a breach of contract for the past 8 months along with countless issues and Andrews have been about as helpful as a chocolate teapot. They caused some of the issues with their neglegence too, but love pointing fingers at anyone but themselves. Once they owned up to it they dragged their feet so much that two months down the line after the admital, they still have done nothing about sorting it. Way way way more issues but if I wrote them all here, I'd be writing a book. Although I must say my favourite issue being the fact they hired and used a cowboy builder who wasn't gas certified. This uncertified builder then removed our gas hob. When we found he wasn't certified we contacted Andrews, who couldn't care less about it. Genuinely funny how bad they are. I'm moving out in a week and quite frankly cannot wait to never deal with these scumbags again. See you in hell.Note: don't contact me with your we care rubbish, I'm going through various motions already. This is my vent and caution to others and that is all.

Tom · 6 July 2022

★★★★★ 1/5

Trustpilot

NOT EVEN 1 STAR

Andrews agency has been so unhelpful and did not once respond to my emails or calls. Whenever I was able to connect to one of you, they had no idea what was going on. There's 3 weeks to our supposed date for the first rent and not one person has informed us anything about rent, bills etc. and on top of that made our guarantors provide the same information multiple times, kept telling us to do referencing when it was completed and signed (confirmation emails were sent) and did not pick up any calls or respond to any emails. I had to go into the branch twice just to scan in my passport and even then I had to send an email with the details because of your incompetence. The guarantor and tenant would not have pulled out of the contract and wasted the holding deposit money if it weren't for Andrews agency being so unresponsive. Everything should have been sorted way before now and ready for when we start paying rent. I am pulling out of the let.

Beyza · 6 July 2022

★★★★★ 5/5

Trustpilot

Moving in to my new home almost 200…

Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.

Joanne · 14 December 2023

★★★★★ 1/5

Trustpilot

If I could I would rate it zero I would!!!

If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..

Losa · 25 June 2022

★★★★★ 5/5

Trustpilot

Great attention to detail and communication.

Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!

Katie · 27 March 2024

★★★★★ 1/5

Google

If I could give 0 stars I would, honestly don't bother going anywhere near this place. The only half competent member of staff is Jack, and he is the guy who gets you to sign up with them, then you get dumped with the people who talk the talk but don't walk the walk. Having said that, they don't even come across as being half professional on the phone. When they pick up the phone they sound really bored or they're either in the middle of some office banter. We know for a fact, that they use the term "we're still waiting to hear back from the landlords" to us as tenants, (every time we had a problem or something needed fixing) when actually they hadn't even bothered contacting the landlords, as we were later in touch with the landlords directly and they knew nothing about issues we'd had with the property until months after we had reported them! This year has been one of the most stressful experiences of my life! Ann is the Manager there and she is one of the most condescending people I have ever had the misfortune to come across, we got put with Tara after joining and she seemed to only pick emails up once a month. Then got dumped with Avneet who was just dreadful, didn't acknowledge any responsibility when I pulled her up over her shortcomings and HER responsibility of being our agent! I even requested to deal through someone else and she didn't even bother replying to the email.

Charlie · 24 October 2016

★★★★★ 5/5

Trustpilot

Greg was very useful and clearly…

Greg was very useful and clearly explained things to me

Richard · 19 March 2024

★★★★★ 1/5

Yell

Complete joke!

If I could give 0 stars I would, honestly don't bother going anywhere near this place. The only half competent member of staff is Jack, and he is the guy who gets you to sign up with them, then you get dumped with the people who talk the talk but don't walk the walk. Having said that, they don't even come across as being half professional on the phone. When they pick up the phone they sound really bored or they're either in the middle of some office banter. We know for a fact, that they use the term "we're still waiting to hear back from the landlords" to us as tenants, (every time we had a problem or something needed fixing) when actually they hadn't even bothered contacting the landlords, as we were later in touch with the landlords directly and they knew nothing about issues we'd had with the property until months after we had reported them! Ann is the Manager there and she is one of the most condescending people I have ever had the misfortune to come across.

CCC · 22 July 2016

★★★★★ 5/5

Trustpilot

Andrews was really responsive

Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times

Lucy · 19 September 2023

★★★★★ 5/5

Trustpilot

Daniel and Nancy were very helpful

Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.

Gerry · 15 September 2023

★★★★★ 1/5

Trustpilot

Tardy management agents for tenants

Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.

Emma · 26 May 2022

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.

Emily · 22 July 2023

★★★★★ 5/5

Trustpilot

Justine has been amazing

Justine has been amazing. She went above and beyond during the process of selling our property

Charlotte · 1 November 2023

★★★★★ 5/5

Google

Im very happy to meet Lorna & Donna. Thank you for all your help and my new house

Roland · 22 September 2025

★★★★★ 5/5

Trustpilot

I had a very nice experience

I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.

Priscila · 6 August 2024

★★★★★ 5/5

Trustpilot

Friendly agent

Friendly agent, and happy to answer all questions necessary. Would definitely recommend.

Dave · 18 November 2025

★★★★★ 5/5

Trustpilot

Shannon was a star

Shannon was a star. Super helpful

Caroline · 22 May 2024

★★★★★ 3/5

Google

Ranjan was helpful with my query about a date in my contract. She was personable and aware of my account. So I was left satisfied with her response.

J · 23 October 2022