Every review we hold for the Barnes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving worked with quite a few agents i can honestly say Marsh & Parsons were a pleasure to deal with but more importantly got the property under offer quickly and then through conveyancing very efficiently!
Warren · 13 March 2026
Agent replied · 13 April 2026
Dear Warren, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
GoogleI had an excellent experience with Marsh & Parsons. Emma Ruffoni was absolutely amazing. She truly made the whole process so easy. She was incredibly efficient, updated us constantly and was just so lovely to deal with she went above and beyond in making the entire process as smooth as possible.
I cant recommend using Emma enough for anyone looking to move! She was incredibly friendly, kind and generous and was incredibly professional at all times.
Thank you for helping us find a beautiful home!
Kayla · 2 November 2024
Agent replied · 9 November 2024
Dear Kayla, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 5/5
GoogleDanny was brilliant at really thinking about his client’s needs. He’s honest and very helpful..
H · 1 August 2026
Agent replied · 22 August 2026
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Hayley
★★★★★ 5/5
GoogleI’m not a habitual Google reviewer, but I was very impressed by the service I received when looking to purchase a property with M&P. My inquiries were handled very professionally by the team and they had an impressive portfolio of houses to fit my admittedly specific requirements. A special mention goes to Catherine B for handling my questions so patiently and with an impressive level of knowledge for a young woman! She will do great things in this business I’m sure. Unfortunately I had to defer property purchase this time due to personal financial difficulties but I will be back in future once my affairs are in order.
Yiggit · 30 March 2026
Agent replied · 13 April 2026
Dear Yiggit, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley
★★★★★ 5/5
GoogleWe had an excellent experience working with Marsh & Parsons, and I cannot say enough about the fantastic support we received from Albert Lawrence in particular. Not only was he incredibly efficient in helping us find the perfect home, but he also went above and beyond in making the entire process as smooth as possible.
What really stood out was Albert’s personal touch, his kindness, genuine smile, and constant willingness to help. Moving can be a stressful and emotional experience, but Albert’s support made all the difference. His recommendations for all the paperwork and steps involved were spot-on, which made the process even easier.
If you’re looking for an agent who combines professionalism with warmth and understanding, Albert is the person to go to. I would highly recommend him to anyone buying or selling a home.
Thank you, Marsh & Parsons, for having such a fantastic person on your team!
Belle · 18 October 2024
Agent replied · 9 November 2024
Dear Bella, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley
★★★★★ 5/5
GoogleI warmly recommend M&P Barnes; not only did I find my dream home with them but they truly were by my side each step of the way until the transaction was completed. It was a bit of a journey with both sides’ solicitors and they did their utmost to advise me on the conveyancing process and get things moving to the best of their ability. I would particularly like to thank Tadas for his support, patience and for being by my side from start to finish.
Muriel · 3 October 2024
Agent replied · 24 October 2024
Dear Muriel, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 5/5
GoogleAbsolutely incredible experience with the Barnes office - all of the team members we experienced were great. Phil went above and beyond for us time and time again. Could not recommend more.
Hetty · 13 March 2026
Agent replied · 13 April 2026
Dear Hetty, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
GoogleWe appointed M&P as the sole agent for the sale of our house at the beginning of June 2024. Phil Coombes and his team managed the entire process (which at times got a little hairy!) but the headline is; it took only 3 months from first viewing to completion…! They secured 15 viewings in one open weekend with 5 offers off the back of it.
We’d like to thank Phil in particular who goes against the ‘estate agent’ persona - he speaks frankly and honestly with empathy for everyone involved. At times both sides got a little worked up but Phil managed it calmly, with understanding and pragmatism.
In summary we highly recommend.
Claire · 24 September 2024
Agent replied · 24 October 2024
Dear Claire, Thank you for leaving a 5 star Google review. Kind regards, Katie
★★★★★ 5/5
GoogleThanks to Amy at Marsh & Parsons for making the process as smooth as possible. She was really professional and efficient in her work, couldn’t praise her enough, would definitely recommend!
Georgie · 13 March 2026
Agent replied · 13 April 2026
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
GoogleI can’t thank the Marsh & Parsons lettings team enough for their support throughout my property search. Sophie was especially helpful and made the whole process as smooth as possible.
Sophia · 13 March 2026
Agent replied · 13 April 2026
Dear Sophia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
★★★★★ 5/5
GoogleThe team here are incredible, Camilla went way beyond and really put her neck on the line to get our purchase completed. Absolutely nothing was too much to ask and she responded instantly, even on her days off. Camilla chased solicitors and freeholders alike and kept us informed at all times. It really felt like she cared and was representing you personally instead of treating you like a cookie cutter business as usual client. It’s definitely the sort of person you want in your corner when things get tough. I’d give more than 5 stars if I could.
Aaron · 28 May 2024
Agent replied · 26 August 2024
Dear Aaron, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review for Camilla . We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleWe recently sold our Mortlake maisonette. Having spoken to a few estate agents in the area, we decided without hesitation to go with Phil and his team. We were immediately impressed with Phil’s energy, passion for his work and professional conduct - moving forward with Marsh and Parsons we trusted that they would find the best possible buyers for us. They did not let us down. Our sale turned into a lengthy one, through no fault of theirs. Phil and Tadas in the Barnes office steered us through some difficult waters, adjusting sails elegantly when needed and at times going far beyond the call of duty to get our transaction over the line (apologies for the mixed metaphors!) We are so grateful to Phil and Tadas for their dedication and energy. The work they do is challenging at times - the market in London can be as tricky - but if you are thinking about going with them, don’t think twice. They will work every minute of the day, with kindness, fairness and a professional manor that will get you where you need to go. Thanks guys, we wouldn’t have got through our life changing move without you!
Alexandra · 28 May 2024
Agent replied · 26 August 2024
Dear Alexandra, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
GoogleDealing with this agent for a rental house in Barnes has been a nightmare, the house ( 164 Castelnau ) that we rented last year had 5K debt in Bills of gas and electricity from the landlord, we couldn’t have access to proper gas credit accounts during 6 months because the Landlord didn’t want to take responsibility of their debt and instead installed a top up system like in council houses, which was taken half of the money we put to pay the his debt, that was the first disappointment with this letting manager that has done nothing to solve the problem and let us deal with this on our own, when they were in charge of managing the property, on top of that the water of the house was contaminated with high levels of every kind of Bacteria, from e.coli to pseudomonas, nitrites, etc… is totally illegal to rent a house without potable water, The landlord never fix the problem whisnis changing the full water pipes system in the house and we had to use Solicitors to get out of this house, now after 3 weeks they don’t want to return our deposit, is draining to deal with agents like this… thanks Gosh now theres list of rough landlords and agents and soon they stop doing this kind of things to decent people
Nat · 28 April 2024
Agent replied · 26 August 2024
Dear Nat, I am sorry to hear that your experience was not as expected , but I understand that you settled the matter with the landlord directly as this was outside Marsh & Parsons control.
Kind regards Lesley Customer Relations
★★★★★ 5/5
GoogleWe placed our property on the market with Marsh & Parsons in Barnes in early January 24. This after unsuccessfully attempting to sell our house through another local estate agent beforehand.
It was a completely different experience, Phil, Tadas and the whole team were proactive from the start.
After agreeing price & terms, potential buyers were introduced and viewings took place almost immediately.
An offer was made & accepted in the first week.
Exchange & Completion took place within 10 weeks.
We were very happy with the speed of this.
Throughout the whole process, Phil & his team were both professional & courteous throughout and made the journey easy.
The inevitable issues that arise during any buying/selling process were "ironed out" by M&P's in every case.
I would highly recommend Phil, his team and M&P's at Barnes if you are considering selling your property.
Tadas, our dedicated negotiater was always available/contactable and a pleasure to work with.
Well done!
Anthony · 28 April 2024
Agent replied · 26 August 2024
Dear Anthony, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleThis is on behalf of Judith Clifford
'Great pleasure to work with all the team at Marsh and Parsons. A big thank you as they guided me through slightly downsizing and buying a new property.
They listened to what I required and the time i need to pack up my large house. Also for all the daft questions I asked at times.
Extra thank you to Tadas and Richi'
Chris · 20 October 2024
Agent replied · 9 November 2024
Dear Chris, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 5/5
GoogleHaving worked previously with Albert Lawrence I can honestly say he is the epitome of professionalism and sets the standard for Estate Agents in SW London. If you have any questions regarding purchasing or the sale of your property Albert is the person to speak to. If I ever require the services of an Agent in London again, I will be sure to call on him for help and advice.
Oliver · 3 October 2024
Agent replied · 24 October 2024
Dear Oliver, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
★★★★★ 5/5
GoogleSophie was fantastic in the viewing process. Very well represented and made the process very easy for myself and my wife.
Bill · 16 March 2026
Agent replied · 13 April 2026
Dear Bill, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleI recently bought a property through Marsh & Parsons and was incredibly impressed with the service and overall communication. A special mention must go to Alistair who was on hand to answer any questions we had and we never had to ask twice.
Overall, I couldn't recommend Marsh & Parsons enough and in the future if I decide to sell I will 100% use Marsh & Parsons.
Jeremy · 30 March 2026
Agent replied · 13 April 2026
Dear Jeremy, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley
★★★★★ 5/5
GooglePhil, Oliver and Sian have all done an excellent job selling my flat in Barnes. Communication has been outstanding throughout, and I've never been left wondering about the progress of the sale. The whole team has been professional, responsive and a pleasure to deal with. Thank you all very much!
Julian · 22 July 2026
Agent replied · 22 August 2026
Dear Julian, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
★★★★★ 5/5
GoogleWe were extremely impressed by Phil and his team at Marsh and Parsons Barnes, who inspired us with confidence and a personal touch to win our business after
a terrible experience and 3 months wasted with another local estate agent (beginning with S), selling our leasehold flat.
After having exchanged contracts today, we know 100% that we made the right choice. Phil and Camilla (and their whole team) really went above and beyond during the entire process, starting with smart marketing advice and candid observations about the market early on, skilled negotiation strategy during the offers stage, and then tirelessly pushing and liaising with both ends of the chain throughout the contracting stage.
We were brilliantly taken care of throughout the process, with prompt and detailed communications, and we really had the feeling that we had chosen an agent who was working for us, with a genuine sense that every sale was important to them, whether a small leasehold flat or 5 bedroom mansion. We won’t hesitate to recommend Phil and his team to anyone buying or selling in the SW13 area.
Thank you so much!
Patrick · 24 January 2024
Agent replied · 24 March 2024
Dear Patrick, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Marsh & Parsons Barnes office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleHaving just completed on selling my property, with a move date set for the next few weeks, I can honestly say that M&P Barnes has been the perfect partner in selling my house. Phil and the team have been energetic, enthused, detailed, communicative and very open to working with me throughout the whole process. Everyone has commented how quickly this has happened (and during what is a challenging time to sell). I'd thoroughly recommend choosing them if you are thinking of selling in the Barnes area.
Justine · 24 January 2024
Agent replied · 24 March 2024
Dear Justine, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleSophie has been fantastic in my search for a new rental. Super friendly and helpful, thank you.
Sasha · 13 March 2026
Agent replied · 13 April 2026
Dear Sasha, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Hayley
★★★★★ 5/5
GooglePhil, Oliver & Albert: the DREAM team for both letting your property or selling. They went above and beyond the call of duty to help things along. Always positive, always in contact and ever the diplomats with some challenging situations and clients. We are very grateful indeed for their professionalism and support. Can't recommend Phil & his team highly enough. Thank you.
Lucy · 11 November 2024
Agent replied · 11 December 2024
Dear Lucy, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Barnes and East Sheen office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
★★★★★ 5/5
GoogleWe had a requirement to move quickly due to a US relocation but without compromising on the sale price.
The team were highly focused, tried many ways of making the property appeal to the market, and ultimately achieved a great outcome.
Would recommend and use again.
Tonebo2002 · 25 July 2026
Agent replied · 22 August 2026
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
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